Trusted Agent profile · Cheltenham
★★★★★
2,449 reviews across 2 platforms
11 Bath Road, Cheltenham, GL53 7HG
Part of Andrews, see every office.
Andrews's office in Cheltenham, at 11 Bath Road, is rated 4.7 out of 5 across 2,449 reviews on two platforms, including 325 Google reviews rated 4.6.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotNicole was very patient and…
Nicole was very patient and informative. She showed me around and I was very pleased with her assistance...thank you
Hi Ann-Kay thank you so much for the review for Nicole. Really pleasing to see you had such a good experience with Andrews. Thanks, Rhys
5/5
TrustpilotShamiya was friendly and helpful
Thank you for your kind words, HK.
5/5
TrustpilotExceptional Service,Great Team
Dear Andrews,You have a wonderful team with very good handshake with one another.From Mark who pioneered our rent enquiries and referencing up until when Shannon took over and then Elizabeth who is always friendly at the other end of the phoneThe response to enquiries is unrivalled.I experienced top notch customer service from beginning to end.I will give all 3 a 5 star rating Thank you once again
Hi David, thank you so much for the 5 star review, or should we say 15 star review? Brilliant to see that the team were on hand to assist you through every step of your journey, we hope you are settled in well! Thanks again, Rhys.
5/5
GoogleHolly was extremely informative and helpful on our call this morning. Brilliant Service.
Hi Beth, thank you for the five star review. Brilliant to see that Holly helped you with everything you needed and provided a great service. Thanks, Rhys
5/5
TrustpilotHelpful and Friendly experience
Richard was super informative, friendly and helpful. Thank you!
Hi Katie, thank you for your lovely five star review. I am so glad to hear Richard was able to help you, thanks for sharing your experience and all the best, Laura.
5/5
TrustpilotHigh recommended
Bobbie was amazing - I truly felt that she was working in my best interest in getting my new rental property.
Hi Paul, thank you so much for your review and your kind words about Bobbie. We are so glad Bobbie was able to help you out! We wish you all the best for the future! Thanks, Laura.
5/5
TrustpilotFriendly and professional service
Friendly and professional service. Available for questions and queries. Good advisory service.
Dear Ann, thank you for your wonderful review! We're thrilled to hear you found our service friendly and professional. Your feedback motivates us to continue providing excellent advisory services. If you have any more questions, feel free to reach out. Best regards, Andrews Head Office.
1/5
TrustpilotApathetic, duplicitous, Avoid!
Apathetic, duplicitous, Avoid! As a tenant they were apathetic towards any issues with the property resulting in several weeks without hot water, or working toilet. After ending my tenancy they used deceitful and duplicitous tactics to drive down the amount of the deposit to be returned. I cannot stress enough how Important it is for tenants to avoid this company
Hi Jordan, thank you for the review. Sorry you felt the need to leave us a one star review. Since leaving your review I am pleased to say we have rectified part of your query and we are continuing to investigate on the other concerns you raised in our further discussions, thanks, Rhys.
5/5
TrustpilotJames Hawkins - Sales Rep Andrews.
James Hawkins was the representative who met us at the property. He arrived early for the appointment. He was easy to talk to and was knowledgeable about the house. As we were unsure about the garden size of the property we were virwing, James was also able to advise us about other properties in the area that might be of interest to us.
4/5
TrustpilotMichael Villacis was helpful and guided…
Michael Villacis was helpful and guided me through the whole renting process.
HI Samuel, thank you for the review. Great to see Michael was able to help you through the lettings process. Thanks again, Rhys
5/5
GoogleMy experience was good with Andrews Cheltenham. Georgina was very good with her services.
Hi Sylvester, thank you for the five star review, it's brilliant to see that Georgina has been looking after you and that you're impressed with her knowledge and assistance! Thanks, Rhys
5/5
TrustpilotThanks very much to Duane Watson for…
Thanks very much to Duane Watson for the fantastic service in buying my first home. The sale took just over 6 months due to something out of both side's control, but Duane was helpful throughout and kept me patiently updated when solicitors were distant.Islandria Justimo was an amazing member of Andrews Property who constantly chased up both solicitors until the last point.Great team in Kingsbury branch.
5/5
TrustpilotAndrew's Bear Flat
The team at Andrew's Bear flat branch helped us with our recent house sale and were incredible throughout. Emma in particular was instrumental in keeping us updated on the progress of the sale and went above and beyond to get updates on the whole chain. We would happily recommend others to use Andrews as their estate agents
Hi Lydia, thank you for taking the time to write a lovely five star review. Fantastic to see the whole team have been a massive help on the sale of your home and even went above and beyond! I am thrilled to see you had such a great experience, thanks again and all the best, Lisa
5/5
TrustpilotThanks
Would like to say thank you to Andrews, particularly Robbie with the bedminster store. Very professional young chap
Hi Chris, thank you for taking the time to write us a five star review! Really glad to hear you had a great experience with Robbie, I am sure he will be happy to hear this review. Thank you again and all the best, Laura.
5/5
TrustpilotSarah has been actively communicating…
Sarah has been actively communicating with us to help sort out the issues.
Hi Rishav, great to see Sarah has always been on hand to help when required. Thank you for the five star review, Rhys.
5/5
GoogleHad a fantastic experience with Holly viewing two properties - she was easily the best estate agent we have dealt with! Really professional and clearly knew the details of the property but still really genuine and friendly. A delight to deal with - would highly recommend!
Thank you, Liam! We're thrilled to hear about your fantastic experience with Holly. Your recommendation means a lot to us. Best wishes , Lisa
1/5
TrustpilotI’ve at present just rented a property…
I’ve at present just rented a property from Andrew’s, and I’ve got to say their approach to rentals has been disorganised. When initially viewing the property they cancelled an hour before, even though they where aware I was travelling from the midlands. The tenant kindly offered to show me the property. When paying the deposit and first months rent they emailed me many times, but when it was payed I couldn’t get hold of anyone to arrange to pick up the keys to the property. I had to make various phone calls until I had an answer. I was then subsequently given less then 24hr notice to pick up the keys. Following this I was told the flat would not be vacated of the previous tenants furniture even though I had checked that would be the case. I was therefore unable to fit my furniture in the property after making moving arrangements. They then suggested I moved the property myself or take a day off work to let a contractor in to move it, again with less then 24hr notice of me moving in. When I arranged to pick up the keys, the inventory employee was 30 minutes late, he didn’t even call to inform me. I had to call him. I had travelled from the north, a four hour long journey and still been on time. I really would proceed with caution if renting from this company. It appears they do not communicate effectively or put rental customers as any priority. Update when I moved into the property it had not been cleaned and there where multiple damages to the property. The inventory employee did not include these in his report classifying a broken toilet seat and shower door as not a priority. When moving in late I was called for works to be conducted by a contractor. Works I have not been informed of to replace a bathroom cabinet not fix the damages that where reported.
Hi Harri, sorry to hear about your experience which does not seem to meet our standards. If you would like us to look into this for you please drop us a line with a few more details to wecare@andrewsonline.co.uk, who are our central customer support team.
5/5
TrustpilotMandy K was Fantastic and made our sale a breeze
I had a great experience working with Andrews estate agents in Bristol during the sale of our house. Mandy K was especially helpful during the negotiation stage, providing valuable advice and guidance that helped me get the best possible outcome. Her expertise and professionalism were greatly appreciated, and I would highly recommend her to anyone looking to buy or sell a property.
Thank you for the five star review on Trustpilot. It's fantastic to see that Mandy and the team were on hand to help you every step of the way through your sale. We hope to help you again in the future, thanks, Rhys
5/5
TrustpilotHamza-Bear Flat Office and various team…
Hamza-Bear Flat Office and various team members. This was the longest and most arduous sale ever (not Andrews fault) but Hamza and the team showed tenacity, diplomacy and professionalism throughout and worked hard to see the sale through to the end. It was worth it and we got there in the end. Well done!
5/5
TrustpilotWe had a fantastic experience working…
We had a fantastic experience working with Andrew Bannerman from Andrews Property and Purpose, Cheam. We found him knowledgeable, professional, and dedicated to helping us. He was always available to answer any questions we had. Andrew was extremely accommodating regarding scheduling viewings and making himself available on short notice when necessary. We really appreciate it!!!
1/5
TrustpilotPOOR TREATMENT! Where is my full Deposit/reply to emails/why these daft charges.....
Where is my Deposit? 6 unanswered emails? £75 crazy cleaning charge... £90 check out fee, we knew nothing about, and was not informed of at all. All my partner and I wanted was an easy checkout process, which one member of Andrews was very helpful with, but since then, it's gone downhill........ We handed in our notice to move well in advance with the previous estate agents (Barbers) that managed our complex, but then toward the end of our time in the apartment, notified of a change in management & received some paperwork from Andrewsonline, which I knew absolutely nothing about or if it was real at all, but then staff member at Andrews explained it to me which was helpful,. They never received notification of our intent to the leave flat, nor did they receive any information of the state of the damp issues from previous management company, which I had repeatedly and repeatedly informed them. It is surely your job to be aware of such items as part of managing the apartment complex. Not for me to tell you when i'm moving out!. They had no inventory from the previous management company either, and wanted us to produce it. Then proceeded to put daft cleaning charges our way, splash marks on the wall in reality mould marks (as it is an extremely poor insulated apartment, single external brick!!), which we had previously highlighted to previous management company; sticker marks and stickers on the handle of the door, I am 33 without any children, I do not collect or have stickers! You have no inventory from previous management company, you have no evidence to say we caused that damage (WHICH WE DIDNT!) or if it was there before we moved in, I can assure you it was!! ask any other tenant living in that complex re: poorly maintained state. To say we are disappointed is a massive understatement, that apartment is in far better condition than when we moved in, we ventilated it as best we could, purchased dehumidifiers at our own expense and then to be landed with these stupid charges, by a company who hadn't the interest in actually gathering all info on the apartment and just treating us fairly.We want to be treated fairly, which isn't happening... the slow service we are now getting and the costs being put to us are extremely unjust and where was any notification on check out costs to me?Shane O Leary(I do not like leaving 1* star reviews but if you read the above, you'll see why)
5/5
TrustpilotIssy was great
Issy was great, welcoming professional and really helpful.
Hi Caroline, thank you for sharing your experience, brilliant to see that Issy was so helpful to you. Thanks, Rhys
5/5
TrustpilotSpecial Agents
Andrew Palmer was helpful and proactive at all times, keeping us well informed on all stages of the sale
Hi Terry, thank you for the five star review for our Streatham team with particular mention to Andrew, great to see he was so helpful and communicative throughout your sale. Thanks, Rhys
1/5
TrustpilotIf you want leeches and villainous scum…
If you want leeches and villainous scum to deal with when renting, then these are your go to guys! There's a certain saying regarding not doing something even if they're on fire, and that is true.Had a breach of contract for the past 8 months along with countless issues and Andrews have been about as helpful as a chocolate teapot. They caused some of the issues with their neglegence too, but love pointing fingers at anyone but themselves. Once they owned up to it they dragged their feet so much that two months down the line after the admital, they still have done nothing about sorting it. Way way way more issues but if I wrote them all here, I'd be writing a book. Although I must say my favourite issue being the fact they hired and used a cowboy builder who wasn't gas certified. This uncertified builder then removed our gas hob. When we found he wasn't certified we contacted Andrews, who couldn't care less about it. Genuinely funny how bad they are. I'm moving out in a week and quite frankly cannot wait to never deal with these scumbags again. See you in hell.Note: don't contact me with your we care rubbish, I'm going through various motions already. This is my vent and caution to others and that is all.
We are sorry to hear about your experience. Our central customer support team are now aware of the issues and will be working with the property management team to understand what has happened in this instance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
