Trusted Agent profile

Andrews Estate Agents reviews

4.7

★★★★★ Excellent

2,357 reviews across 2 platforms

11 Bath Road, Cheltenham GL53 7HG

Andrews Estate Agents's Cheltenham office at 11 Bath Road is rated 4.7 out of 5 across 2,357 reviews on two platforms, including 287 Google reviews rated 4.5. The 2,070 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.5 / 5

287

Reviews on Google

This office

Trustpilot logo

2,070

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Sarah was most helpful in serving the…

Sarah was most helpful in serving the Section 6a notice to the tenants it was not straight forward as there were a few complications which Sarah managed to resolve but it did go right to the wire on the 30th. Well done Sarah

Andrew · 11 May 2026

Agent replied · 5 June 2026

Thank you, Andrew, for your feedback. We're thrilled to hear that Sarah was able to assist you effectively with the Section 6a notice. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa

5/5

Trustpilot

Brilliant!

The team at the Wallington Branch were brilliant - communication was always excellent, and the team, particularly James, were so helpful.

Joseph · 22 September 2026

Agent replied · 23 September 2026

Dear Joseph , Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our Wallington Branch team, especially James. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa

5/5

Trustpilot

Gurmit is always very friendly and easy…

Gurmit is always very friendly and easy to talk to. Listens and understands if we need help and is quick to respond when needed. I queried our renewal and Gurmit ensured she explained and reached out. Thank you

Lucie · 29 May 2026

Agent replied · 5 June 2026

Thank you, Lucie, for your kind words and excellent rating! We're thrilled to hear about your positive experience with Gurmit. Our team is dedicated to providing the best service, and your feedback is greatly appreciated. We look forward to continuing to assist you!

5/5

Trustpilot

Monika

Have used Andrews Barnet for many years and never had any issues. They are very good information base for me to draw on to ensure that i am always compliant. Monika is always timely and efficient in getting things done!

Daniel · 11 May 2026

Agent replied · 5 June 2026

Thank you, Daniel, for your kind words and continued trust in Andrews Barnet. We're thrilled to hear that Monika and our team have been helpful and efficient. Your feedback is greatly appreciated and motivates us to maintain our high standards. Best wishes , Lisa

5/5

Google

From the beginning to the end of letting my property with Andrews for the second time, I have been very impressed with the staff, especially Eva Whitehead who has been friendly and extremely helpful in answering any questions whilst maintaining a very professional tone with myself and my new tenant.

Ruth · 16 February 2026

Agent replied · 16 April 2026

Dear Ruth, thank you for your wonderful review! We're thrilled to hear about your positive experience with Andrews Cheltenham. Eva and our team are dedicated to providing excellent service. We appreciate your trust and look forward to assisting you again in the future. Best regards, Andrews Cheltenham.

5/5

Google

I have been renting a student property through Andrews for the previous two years. Andrews, and in particular my letting agent, Hayley, have made the entire process incredibly straight forward and easy. They have been an excellent link between my landlord and I throughout the entirety of the renting process and have ensured that both parties have been entirely happy with the renting arrangements. I would always recommend Andrews, and especially Hayley as an agent, to anyone looking to buy or rent and in particular to students looking for their next house to rent.

Libby · 21 April 2025

Agent replied · 19 May 2025

Thank you, Libby, for your wonderful feedback! We're thrilled to hear about your positive experience with Andrews and Hayley. Your recommendation means a lot to us. Best wishes in your future endeavors, Lisa

5/5

Trustpilot

Such a lovely team

Such a lovely team! Molly, Isabelle and Rebekah were all so helpful during my property search and viewing. Communication was good all around

Wardat · 17 August 2026

Agent replied · 23 September 2026

Dear Wardat , Thank you for your wonderful review! We're thrilled to hear that Molly, Isabelle, and Rebekah made your property search a positive experience. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best wishes , Lisa

4/5

Trustpilot

Generally satisfied with the level of service

I am generally very satisfied with the property and the service offered by Andrews Estate Agents in High Barnet. Lorna Pigott has been efficient and direct in her communication, and overall the experience has been positive.

Zlatin · 12 May 2026

Agent replied · 5 June 2026

Dear Zlatin , Thank you for your feedback and for highlighting both the positives and areas for improvement. We appreciate your insights and will work on enhancing our communication. Your satisfaction is important to us, and we hope to provide an even better experience in the future. Best wishes , Lisa

5/5

Trustpilot

brilliant help would recommend

Cat was abolsutely fantastic for us this was our first time renting and we had no idea what we was doing but Cat made everything clear and understanding for us!! thanks so much

Louise · 29 May 2026

Agent replied · 5 June 2026

Hi Louise, thank you for your wonderful feedback! We're thrilled to hear that Cat made your first renting experience smooth and clear. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out.

5/5

Trustpilot

Very positive experience seeing…

Very positive experience seeing properties with Andrews. Lois was wonderful in helping to view the property and answering questions.

Hamza · 19 August 2026

Agent replied · 23 September 2026

Thank you, Hamza, for your wonderful review! We're thrilled to hear you had a positive experience with Lois and our team. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes , Lisa

5/5

Trustpilot

Ben was welcoming and friendly and gave…

Ben was welcoming and friendly and gave the tour of the place with a great energy. Great experience!

Shivangi · 19 August 2026

Agent replied · 23 September 2026

Hi Shivangi, Thank you for your wonderful feedback! We're thrilled to hear that Ben made your experience enjoyable with his welcoming and energetic tour. We appreciate your kind words and look forward to seeing you again in the future. Best wishes , Lisa

5/5

Google

Just exchanged contracts on selling my property and would like to thank Andrews for the first class service, always keeping me informed and ready with information and advice. Shannon was brilliant all the way through with thanks also to March and Sam. Would highly recommend this Company. Chris P

Chris · 20 December 2025

Agent replied · 27 December 2025

Thank you, Chris, for your wonderful feedback! We're thrilled to hear about your positive experience with Shannon, March, and Sam. Your recommendation means a lot to us. Best wishes in your new chapter!

5/5

Trustpilot

Letting

Ella has been really helpful throughout the entire experience - great communication and helpful advice, regular updates and support.

Becca · 8 August 2026

Agent replied · 23 September 2026

Hi Becca, thank you for your wonderful feedback! We're thrilled to hear that Ella provided excellent support and communication. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!

1/5

Trustpilot

I brought a ground floor flat in…WARMLEY

I brought a ground floor flat in Warmley Bristol from Andrews estate agents . The staff lied to me about the property, because they had a customer from hell. I was told I don’t need a survey done. How wrong they were. The flat is covered in mould. Cracks on the outside wall, and so on. . I had to replace the bathroom and kitchen. They squeezed has much money out of me for the customer . I discovered after the sale, the vender did have the property up for sale 5 times with Andrews estate agents in longwell green Bristol. They were desperate to sale to get their commission. I am still furious from a year on wards. I will not be selling my flat with Andrews if I decide to move in the future.

Michelle · 8 May 2026

Agent replied · 5 June 2026

Dear Michelle Jane, Thank you for sharing this. Please can you contact the branch team so we can complete a formal complaint investigation. Best regards, Alison

5/5

Trustpilot

Daryn + Andrews Property Group

Daryn from Andrews Property Group was a consummate professional and a very helpful guide. 5 stars.

Theo · 20 August 2026

Agent replied · 23 September 2026

Thanks for the feedback, Theo. It's great to hear that Daryn provided you with professional and helpful service.

5/5

Trustpilot

Amazing communication and help from the…

Amazing communication and help from the team at Andrews (Downend). Rebekah has been delightful during my process of looking for a property and helping me find the perfect place!

Georgie · 19 May 2026

Agent replied · 5 June 2026

Hi Georgie, thank you for your wonderful review! We're thrilled to hear about your positive experience with Rebekah and our team at Andrews Downend. We're glad we could assist you in finding the perfect place. Your feedback is greatly appreciated! Best wishes , Lisa

5/5

Trustpilot

The best estate agent by a mile

I've used Andrew's in the past and I've always found them a lot better than most other estate agents so they were my preferred choice and they did not disappoint me. Originally Dan came round to look at my property and he was friendly, informative, trustworthy and helpful. I knew straight away that I would be using Andrew's after our appointment. He made everything so easy. My house went on the market and was snapped up straight away, at a price I was more than happy with. Isabelle was great with communication and very helpful during the viewings and I never had to chase anyone for anything. I honestly felt like I was in such good hands that I didn't even give anything a second thought.After the property was let I dealt with Molly and Isobelle and they were both so lovely and amazing at their jobs. Andrews definitely knows how to employ brilliant staff and they are all a credit to the company. I couldn't recommend them highly enough and will definitely be using them again anytime I need an estate agent.

Shelley · 4 December 2024

Agent replied · 29 December 2024

Thank you, Shelley! We're thrilled to hear about your positive experience with Dan, Isabelle, Molly, and Isobelle. Your kind words mean a lot to us, and we're delighted to have been of service. Looking forward to assisting you again in the future. Best wishes , Lisa

5/5

Trustpilot

30 years of great service.

Andrews have been managing my property for around 30 years and I've been very satisfied with their service during that time. They are always efficient, reliable and professional, advising me in a timely manner of any problems my tenants may have and what will be involved (time and cost) in putting them right.They have also found replacement tenants when necessary very quickly, so my property has very rarely been empty.Sarah Newman is my current contact and is excellent, and all agents I've worked with over the years have all been very professional too.Highly recommend Andrews.

Fraser · 27 November 2024

Agent replied · 12 June 2024

Hi Fraser, thank you for the review and thank you for continuing to trust us with your property needs over the last 30 years. It's also brilliant to see that Sarah has always been on hand to assist you whenever required. Thanks again, Rhys

5/5

Trustpilot

A Reliable and Proactive Partner in Property Management

As an inventory company, we have collaborated with many property managers, but working with Rebecca Newbrook has been a standout experience. Their professionalism, responsiveness, and commitment to excellence make them an exceptional partner in the property management industry.Rebecca consistently demonstrates a keen eye for detail and ensures that every aspect of a property is managed with precision. They understand the importance of accurate and timely inventories, and they go out of their way to facilitate seamless collaboration. Their proactive communication and prompt responses to scheduling requests make our job more efficient and enjoyable.In our line of work, having a property manager who is both organized and approachable is invaluable. Rebecca excels at coordinating check-ins, check-outs, and interim inspections. They always provide comprehensive information upfront, which allows us to prepare thoroughly and deliver the best possible service to property owners and tenants.Moreover, her dedication to maintaining the quality of properties is evident in their thorough follow-ups on maintenance needs and tenant concerns. Their ability to balance tenant satisfaction with the needs of property owners ensures that properties are well-maintained and respected.In summary, working with Rebecca has been an absolute pleasure. Their commitment to excellence, exceptional communication, and strong work ethic set a high standard in property management. We highly value our partnership and look forward to continued collaboration.

Mike · 18 November 2024

Agent replied · 12 June 2024

I am sorry to hear about your experience which I have just had an opportunity to review. Although I am relatively new in role it does sound like you had a poor experience with Andrews for which I am sorry.Delivering excellent customer experiences, in line with our core values is very important to Andrews, and something which we are now more energetically focused on, and whilst I imagine that is of little comfort to you, I do hope you will consider Andrews for your property needs again in the future.Carl HowardGroup Chief Executive

5/5

Trustpilot

Friendly and supportive!

I had been messed around by a few agents in terms of them not sticking to agreed appointments, properties being in a much worse state than they appeared in photos online etc, so was not having the best experience with my property search. Ben Gordon-Smith however responded to my query the very same day, and offered to show me the property that same evening, as it was on his way home. I appreciated the flexibility and was really impressed with the property, so I made an offer that same night, and it was accepted the next day. Ben has been very helpful in terms of clearly outlining next steps, and when there were queries about my referencing, he provided sound advice to ensure any issues were rectified as soon as possible, and everything was sorted within 3 working days.Ben has kept me updated every step of the way, and answered any queries I may have. It has been an absolute blessing to have him as an agent during what has been quite a stressful experience for the most part, and I am now all ready to move end of this month! Thank you Ben! :-)

Si'von · 8 November 2024

Agent replied · 29 December 2024

Thank you, Si'von, for your kind words! We're thrilled to hear Ben provided such excellent service and made your experience stress-free. We'll be sure to pass along your praise. Best of luck with your move , Lisa

5/5

Trustpilot

Thank you James Connor…Wallington branch

James came round to the property and advised me what I could get for my house, from the first meeting I felt confident that he would help me sell my house. James kept me updated on each step of the process and took 8 weeks from offer to completion. He chased up the solicitors to ensure the sale went smoothly, James is very professional and friendly, with great customer service would highly recommend James to help sell your house. Thank you James.

Miss · 5 November 2024

Agent replied · 29 December 2024

Thank you, We're thrilled to hear about your positive experience with James. Your recommendation means a lot to us. Best wishes in your new home , Lisa

5/5

Trustpilot

James at Andrews Wallington branch has…

James at Andrews Wallington branch has been exceptional with our first home purchase years ago as well as sale of the same property recently.From the first meeting we felt very supported and confident that we would be looked after well. Throughout the entire process James was extremely knowledgeable, always professional with prompt feedback; keeping us updated on each step of the process.For anyone seeking an estate agent with both expertise and a personal touch I highly recommend James.Thank you for being part of our journey. We are very grateful.

Anna · 31 October 2024

Agent replied · 12 June 2024

Hi Anna, great to see Emily was able to give you an accurate valuation of your property, meaning you are able to make a full informed decision moving forward, of course Emily and the team will be on hand to help whenever you're ready! Thanks, Rhys

5/5

Trustpilot

Exceptional Service from Zyad at Andrews - Highly Recommended!

I recently had the pleasure of working with Zyad, a lettings consultant at Andrews, to find a house to rent in Bath, England. From the very first viewing to the final steps of the letting process, Zyad was incredibly helpful and professional.Zyad’s knowledge of the local market and his keen eye for detail made the entire experience smooth and stress-free. He was always available to answer my questions and provided valuable insights that helped me make informed decisions. His friendly demeanor and willingness to go the extra mile truly set him apart.Thanks to Zyad, I found the perfect home that meets all my needs. I highly recommend Zyad and Andrews to anyone looking for a reliable and dedicated lettings consultant. Thank you, Zyad, for your outstanding service! - Preston

Preston · 29 October 2024

Agent replied · 29 December 2024

Thank you, Preston, for your kind words about Zyad. We're thrilled to hear he provided such excellent service and helped you find the perfect home. Your recommendation means a lot to us! Best wishes , Lisa

5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Emily and Sophia from Andrews to sell my flat, and I couldn't be happier with the experience. From the very first meeting, they demonstrated professionalism and a deep understanding of the local market.Their marketing strategy was impressive, showcasing my property beautifully and attracting a lot of interest. Throughout the process, Emily and Sophia kept me informed and provided valuable insights, making the entire experience smooth and stress-free.Thanks to their expertise, my flat sold quickly and at a great price. I highly recommend Andrews to anyone looking to buy or sell a property. They truly go above and beyond for their clients!

Elen · 19 October 2024

Agent replied · 23 October 2024

Thank you, Elen! We're thrilled to hear about your positive experience with Emily and Sophia. Your kind words and recommendation mean a lot to us. Congratulations on the successful sale of your flat! Best wishes , Lisa

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Read Andrews Estate Agents's Google reviews

Questions about Andrews Estate Agents

How many reviews does Andrews Estate Agents have?

Andrews Estate Agents's Cheltenham office has 2,357 reviews across two platforms: 287 on Google, 2,070 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Andrews Estate Agents's rating?

Andrews Estate Agents is rated 4.7 out of 5 across all 2,357 reviews, and 4.5 out of 5 on Google from 287 reviews, checked 9 October 2026.

Where is Andrews Estate Agents's Cheltenham office?

Andrews Estate Agents, 11 Bath Road, Cheltenham GL53 7HG.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.