Andrews Estate Agents reviews in Cheltenham

★★★★★ 2/5

Trustpilot

Nothing like the experience the rating makes it seem.

We've had our flat listed with a competitor for a while and were keen to get it moving.We had a good meeting with the agent here, he was friendly, knowledgeable and slick, and we said we'd be happy to co-list with them. He tried to pressure us into dropping the asking price to 'attract more viewers with the hope of getting up to what we're after'. I hate this tactic, and don't buy it for a second. He was hoping for a quick sale and to apply pressure when we get a lowball offer. This was the first warning sign. I said no, in writing, confirmed we'd be happy to co-list. I got a contract sent across to me with the price he pushed for and sole listing terms. The following day after this was sent I got 4 reminders before 10am. And he chased me a lot during the working day.I also had a call from the legal team, which again I was pressed to use because it makes the communication threads easier for the agent and solicitor. They gave us a quote twice what we got elsewhere, which they instantly dropped when I said I was getting other quotes. This annoyed me too. I then wrote to our agent and explained I was frustrated. Everything I'd written hadn't been taken into account, and the legal team essentially tried to rip us off. This is exactly what I got back (copied and pasted): Good to know the interest is starting to pick up. Not a problem about missing the calls, appreciate you have a schedule. We do not co list with other agents, the risk involved for you is higher as you may have to pay two estate agency fees so wouldn't advise. Of course would still like to support you in the sale so do let me know if you plan to switch agents. Also unfortunate the experience you have had with the legal team, they will try to be competitive in price where they can hence the discount offered.---No apology. No acknowledgement that he missed the only two things in an email. First time he's said they don't co-list, despite it being the fourth time I'd mentioned it. Doubled down on the idea the legal team should be rinsing us if they get the chance. This is not the service I expected after the reviews here.

MR · 4 September 2024

★★★★★ 5/5

Trustpilot

Molly Bentham

Molly Bentham from Andrews has been my contact through redecoration and re-letting my studio flat. My experience has been professional and relatively stress-free! From advertising to tenant move-in, on a 'let-only' agreement has taken 2 weeks! Very happy customer, thank you Molly :-)

Suzi · 5 February 2024

★★★★★ 5/5

Trustpilot

Many thanks to Isaac

Many thanks to Andrews, and especially Isaac, for all the hard work in making our recent move happen. Even after our first sale unexpectedly fell through they found us another buyer within 2 weeks.

Eoin · 22 July 2024

★★★★★ 5/5

Trustpilot

Valuation on property

We asked Andrews for a valuation on our property and we had Brian Barnsby to give us the valuation. Brian was very friendly warm and very knowledgeable. We would like to thank Brian for the personal touch. Would recommend Brian for future sales if you use Andrews

Lorraine · 27 October 2023

★★★★★ 5/5

Google

Owen was great at getting a few issues I had with my bathroom sorted, nothing was too much trouble. Always made sure it was at a time convenient which helped a lot.

Matthew · 20 August 2024

★★★★★ 5/5

Trustpilot

Great Service from Bobbie and her team…

Great Service from Bobbie and her team , property was rented very quickly and the process was smooth due to very helpful staff. Many thanks Arlind

Arlind · 21 November 2024

★★★★★ 5/5

Trustpilot

I have had Gurmit as my point of…

I have had Gurmit as my point of contact all year. She always responds promptly and offers a friendly service!

FG · 29 May 2026

★★★★★ 5/5

Trustpilot

My agent Monica Burton

My agent Monica Burton , has helped me a lot , she’s been a amazing , helping me to rent a apartment , the property market is very competitive and it’s been very hard for me , but monica has made it very easy , she’s been communicating with me every step of the way and updating me all along .She is such a wonderful person and so patient .She has helped me a massive deal i’m eternally grateful to her .

Milena · 15 August 2024

★★★★★ 5/5

Trustpilot

First time buyer

We recently had pleasure to deal with MUKUL MEHTA the Mortgage and Protection Adviser at the Kingsbury office, the mortgage offer was issued in 3 days only, and all the process with the lender went smooth and easy, also not to forget he answers the phone whenever you need him, and reply to you quickly if you are stressed, which is hard, to find a broker to speak to you at weekends, evenings, anytime, I'm glad that I met and dealt with him, I dealt before with different broker but took me ages to get answers and offers, but with him only in few days.Highly recommended,

Billel · 13 August 2024

★★★★★ 5/5

Trustpilot

Lovely friendly efficient staff who care.

Great personal, caring and genuine service from my local Bear Flat Andrews estate Agents. I had 3 valuations and chose this office because of the initial meeting with Emily...she is interested engaging and very professional as well as being very easy to get on with.It was nice to have some enthusiasm right from the off...unlike a few other places I had valuations from.I was fortunate to sell the house to the first person that viewed it!.....the sale and then transactions were pushed along by Emma who was efficient and helpful. My buyer had a personal crisis in the midst of the sale and Emma handled this with sensitivity and professionalism to complete the whole sale.Keith and Sophie in the office were also really kind and on hand when I had a call or query. Selling your house and in my case business after 25 years was a daunting prospect....however due to the friendly caring people in this office ...the sale went through quickly and without too much stress!!

Katherine · 12 August 2024

★★★★★ 5/5

Trustpilot

My experience buying a property through Andrews Property Group

My experience buying a property through Andrews Property Group could not have been positive. All the staff I dealt with were helpful and pleasant but my main contact, Holly, deserves a special mention. She went out of her way to ensure that communication between all parties ran smoothly. She was extremely approachable; nothing was too much trouble and she kept in regular contact to ensure that I was fully informed at all times.

Brohna · 25 November 2024

★★★★★ 5/5

Google

I have just completed a purchase through Andrew’s with the help of the wonderful Holly Tuttle. I honestly cannot praise Holly highly enough for her service, she was so on the ball and actioned everything so quickly as well as doing most of the work the other estate agents should have been doing. I was updated regularly and found the whole process with Andrews really professional and helpful. Highly recommend using Andrews in Cheltenham

Sarah · 9 November 2024

★★★★★ 5/5

Trustpilot

viewing made easy

Shannon made the viewing process easy and straight forward helping me with all my questions about the property .made me fill at ease as this is my first time looking for places to rent definitely recommend Shannon fromAndrews downend branch

J · 7 March 2024

★★★★★ 1/5

Google

Booked a viewing with Andrew’s of a property in St Peter’s close in Cheltenham- they could not open the door, we had a second try booked that they cancelled, then the third trip to the property they could not open the door again. We called their office to complain but despite the web site stating they are open until 1800hrs everyone had left at 1730. If you can’t trust them with the basics how can you trust them at all.

Stephen · 4 August 2024

★★★★★ 5/5

Trustpilot

Good Experience

I have been with andrews for almost 2 years now . It was been a great experience and interaction with Raluca has been great . They’re always available to sort the problem and make sure we as tenants are comfortable. Thankss

The · 9 February 2024

★★★★★ 5/5

Trustpilot

I highly recommend Nicole

I highly recommend Nicole, Andrews Property Group. From the start, she did such an amazing job and she was an absolute pleasure to work with. Honest, straightforward, and professional, Nicole is everything you wish for in an estate agent. I have no hesitation in recommending Nicole to others planning to rent.Glines (not sure of his first name) and Shannon were also amazing. When the process was taking a little bit longer than expected, Glines was patient, quick to reply, communicated with us, and played a key part in ensuring the issue was resolved to the satisfaction of all parties. On several occasions, they'd explain the process and provide options. They were also quick to respond.I'm super pleased with the team at Andrews.

Temi · 25 August 2023

★★★★★ 5/5

Google

My husband and I recently moved to Cheltenham for work. We had to urgently look for an affordable place to rent so that we cut air bnb costs and expenses. We used Andrew's to look for a property and our assistant was Gracie Starkey, she's a pleasure to work with, what a gem you have within the company. The services were top notch, efficiency and transparency at it's best! She closely worked with us during every step, this was is 1st rental in the UK too but she made the whole process a lot easier. We moved into the property 2 days ago and we're loving the new home. Thank you so much! Mr&Mrs Christmas

Mutsawashe · 26 July 2024

★★★★★ 5/5

Trustpilot

Quick and reliable service guaranteed

Shannon has been incredible, from the moment we said we wanted to put our property on the rental market she actioned the request quickly, provided relevant documentation swiftly and kept us informed at every opportunity. The house had new tenants in within a couple of weeks. Thank you for all your help.

Lauren · 29 April 2023

★★★★★ 5/5

Trustpilot

Andrews was a pleasure to deal with

I recently had the pleasure of speaking with Shannon and Issy to view a property. Both were so friendly, helpful and approachable and a pleasure to deal with. Highly recommend Andrews for anyone on a property hunt

Ross · 24 April 2024

★★★★★ 5/5

Google

You find out how good a company is when things go wrong , as a tenant I had flooding . The lengths Holly Turrle and K O’Donnel went to resolve the situation was outstanding . Holly was the lady you first showed around the flat and continues to support when ever needed , escalated the problem quickly and communicated well throughout. K O’Donnell worked extremely had with various parties to ensure the drainage issue was resolved , before the forecasted rain arrived . In general everyone in the Cheltenham office is friendly and always happy to Help Thanks all

David · 17 August 2023

★★★★★ 5/5

Trustpilot

10 out of 10! We found this property on …

We found this property on onthemarket.com and contacted Andrews about a viewing. They took a few details and then made an appt for us to view. The day of the viewing came and upon entry to the property we were met and welcomed by a colleague of Andrews who was very friendly but professional and allowed us to look around the property without pressure and answered all our questions promptly and efficiently. He helped us to imagine all our own things in the property and we were excited to get back and apply for the property. 10 out of 10 all round

Denise · 22 July 2024

★★★★★ 5/5

Trustpilot

Very responsive, excellent follow up, highly recommend

Every employee we worked with at the Cheltenham offices works hard to delight the client in all the important aspects: Helpful attitude, makes good suggestions for marketing property, very responsive, follows up quickly with both client and the other parties, makes you feel important even if selling a lower cost home. We worked with Zoey Edgerton who was extremely helpful at all stages of our property sale. She was key in keeping things on track, and working with the buyer and their solicitor to move things along. I highly recommend her.

Anonymous · 14 August 2023

★★★★★ 5/5

Trustpilot

Your team members are very nice and…

Your team members are very nice and helpful ,they are always attending calls and giving good guidance,Shannon is very good person to help me view the properties and answer my all queries,am really grateful to your team members especially Shannon .Thank you so much.

Tincy · 20 November 2023

★★★★★ 5/5

Trustpilot

Special thanks to Joseph Fairman.

Special thanks to Joseph Fairman.Joe handled the dispute process with Mydeposit in a professional manner with updates every step of the way.Thank you

Basque · 9 December 2024