Dexters Chelsea Harbour reviews

★★★★★ 5/5

Google

Absolutely the best experience with letting from William Fowler! We highly recommend him for completing our rental as quickly and efficiently as possible. He is very responsive and answered all our questions. We are so happy to have secured a wonderful flat. Thank you so much Will and thanks also to Frank who was quick to show us a couple flats and is very kind. We recommend using Dexters Chelsea Harbour - you won’t be disappointed! Thanks again!

Kim · 14 October 2025

★★★★★ 5/5

Google

Outstanding service - My family and I had the pleasure of working with Frank Duncan during our search for a rental property. From start to finish, Frank was professional, proactive, and courteous. He was always quick to respond to our queries and took the time to understand our specific needs. Frank also demonstrated excellent technical knowledge of the properties we viewed and provided helpful insights into the local amenities and surrounding areas. His expertise and thoughtful approach made the entire process smooth and stress-free. We’re truly grateful for his support and would highly recommend him to anyone looking for a property.

Tamara · 14 September 2025

★★★★★ 5/5

Google

I worked with Frank Duncan from the Chelsea Harbour office on a recent rental property and he was great. Super attentive, helpful, and responsive. Renting can be stressful because it moves so quickly but he made it all feel easy, and I would definitely recommend him. Thanks Frank!

Emily · 26 March 2026

★★★★★ 1/5

Google

I have unfortunately nothing good to say about my experience renting through Dexter's Chelsea Harbour which is a great shame as things started off perfectly fine. Throughout my tenancy, there were multiple issues with the property I was renting. This included, a faulty boiler that nobody could fix which costed me a fortune as the immersion heater was permanently on, laminate peeling from beneath a bathroom sink that deteriorated so significantly I sliced my thumb open despite requesting dozens of times for it to be fixed. Electrical issues, cosmetic issues a dishwasher that kept leaking and dozens of other problems. Dexter's Property Management could not have been more unhelpful throughout the ordeal if they tried. Barry Dillaway is particularly unhelpful and avoidant when trying to report / solve issues. Most of the time saying that my concerns had been "reported to the landlord" but never hearing anything back. Dexter's workforce is seemingly a revolving door, especially within property management so you rarely speak to the same person twice - probably as their hands are tied due to their management not being able to make decisions and them facing the brunt of the complaints. I mentioned cosmetic defects and missing items that they claimed was in the flat when moving in. However, the landlord, with the assistance of Dexter's are trying to claim that it is me who has now lost them when they were never there in the first place. The flat was at bright at night as it was in the daytime due to the office style blinds so I had no option, after requesting them to be changed multiple times, than to purchase bespoke fitted blinds myself with the permission of Dexter's. These blinds were a net benefit to the flat yet I am now being charged to remove them. They defend old-school landlord practices. Allow the current tenant to report all the issues, do nothing about them and trying to deduct everything from the deposit at the end to fix before the next tenant moves in. I would avoid Dexter's at all costs. Go and rent through a smaller agency who are proactive and can actually fix issues.

Thomas · 16 March 2026

★★★★★ 5/5

Google

We looked a properties with Livina from Dexter Chelsea Harbour. She has been absolutely fantastic from the beginning. We had a bit complex situations and she found ways to solve them and reassure us when facing other challenges. Always available when needed, very patient and professional. I will be recommending her to others I know who need assistance with properties. We felt we trusted her and had a good energy. We are at our new place now and very happy! Thank you Livina!

Laura · 16 April 2025

★★★★★ 5/5

Google

Stella was professional, communicative and showed us a variety of properties in the short time we had. We chose one and the whole process to rent the property was seamless. William at the office was also very professional and helped us through the contract process.

María · 16 March 2026

★★★★★ 5/5

Google

Stella Chrysaki helped us find and secure alovely flat in Imperial Wharf. She was always efficient, responsive, direct, helpful and the rental was effected in double-quick time. Her involvement enormously reduced the stress involved in a move. Thank you Stella

Michael · 9 April 2026

★★★★★ 5/5

Google

I want to thank Will, Livina, Frank and everyone at Dexters Chelsea Harbour for helping us to rent our flat in Battersea Reach. The team has been professional, inciteful and has guided us through the process every step of the way. They understood what we needed and delivered within a time frame which we were very happy with. If you are looking to rent your flat - talk to Will.

Miles · 24 April 2025

★★★★★ 5/5

Google

Frank was the sweetest helper we have met during the search for new home. He was very kind and understanding about how complicated it is for international students to go through referencing process and offered different ways to provide secure proof. I really recommend Dexter and Frank for all international students and recent graduates. Thanks to Frank I will be moving into my first choice flat with my cats 💕🧸

Miyeon · 16 April 2025

★★★★★ 5/5

Google

I had a great experience working with Frank Duncan at Dexters and would happily recommend him to others. From start to finish, he was professional, efficient, and genuinely committed to helping me achieve the best outcome. Frank’s knowledge of the market was evident straight away, and he provided honest, practical advice that I found really valuable. He was always quick to respond, kept me updated throughout, and made sure I felt informed and confident at every stage. What I appreciated most was his proactive approach, he anticipated potential challenges and handled them smoothly, which made the whole process far less stressful than I expected. It was clear he genuinely cares about his clients and takes pride in delivering a high level of service. Overall, a very positive experience. I wouldn’t hesitate to work with Frank again in the future.

Steven · 9 April 2026

★★★★★ 5/5

Google

I could not recommend Lavina at Dexters in Chelsea Harbour more highly. She was super efficient and very professional. The whole Dexters team are really amazing ....I have not experienced this before with an estate agency. Nothing is too small for them to sort out they are all very on hand and will to help. Most importantly they answer their phone as most other agency's don't! So on that note if you are looking for an excellent estate agency this is where you should go. For buying, selling or rentals!

Georgina · 4 November 2024

★★★★★ 5/5

Google

I had a really positive experience renting through this estate agent, and I can’t give Frank enough credit for all his help throughout the process. Communication was excellent, he was always quick to respond and more than happy to answer any questions I had, which made the whole experience far less stressful. What stood out most was his professionalism and willingness to help at every stage. He kept me well informed on how everything was progressing and made sure I always knew what to expect. Overall, it was a great renting experience, and I would definitely recommend them to anyone looking for a reliable and supportive letting agent.

Charlotte · 26 March 2026

★★★★★ 5/5

Google

Caroline was attentive and pro-active throughout the process, meticulous with details, good knowledge of the local expert tradesmen to expedite property repairs and refurbishments before letting and providing practical solutions.

Gholamreza · 16 March 2026

★★★★★ 5/5

Google

Great experience! We were hoping to find a great place while not yet being in the UK, so we needed a video-tour in advance. We got this, so we made a decision quite fast. All the matters with the documents and stuff were super-easy, the agent Livina Diallo was incredibly friendly, helpful, transparent, and supportive on each step, so really the whole process was excellent all around. And, of course, the apartment, when we looked at it in real life, appeared well up to our expectations!

Alexey · 26 August 2024

★★★★★ 5/5

Google

Great experience with letting from William Fowler! I highly recommend him for completing our rental. He was efficient, quick and very responsive. I am happy to have secured a wonderful flat. Thank you so much Will. I highly recommend using Dexters Chelsea Harbour.

Sathiya · 13 November 2025

★★★★★ 5/5

Google

Frank Duncan and William Fowler were amazing to work with! They were super helpful, answered all my questions and made finding a place to rent easy and stress free, highly recommend them!

Patrick · 16 January 2026

★★★★★ 5/5

Google

The lettings team at Dexters Chelsea Harbour are absolutely outstanding. My partner and I want to extend a huge thank you to Livina and Frank in particular, whose communication, kindness and support made the process of securing our first flat incredibly smooth. Their dedication throughout was truly appreciated. We highly recommend their service.

Eva · 14 June 2025

★★★★★ 5/5

Google

My experience with Dexters at Chelsea Harbour has been first class. I could’ve never imagined the process of renting my property would be so smooth. Livina in particular has made my experience very special with her friendly and always happy to help attitude. She has definitely gone above and beyond with my requests. Thank you!

Amanda · 16 April 2025

★★★★★ 5/5

Google

I cannot express enough gratitude for the exceptional service provided by Dexter’s manager - Livina Diallo. From the moment we started working together, it was evident that she was knowledgeable about the market and passionate about helping me find an excellent apartment. The professionalism, attention to detail, and client-oriented approach were unparalleled. Livina understood my needs and preferences, guiding me through every step of the process with patience and expertise. The communication was prompt and transparent, providing me with peace of mind during what can often be a stressful experience. Thanks to her dedication and hard work, I found the perfect home that exceeded all my expectations. I cannot recommend Livina Diallo highly enough to anyone searching for a trusted and reliable partner in their real estate journey. Truly exceptional in every sense of the word.

Julia · 28 February 2024

★★★★★ 5/5

Google

Had the pleasure of Will helping us find a place to rent, he gave an abundance of options fitting our very specific and difficult criteria. Will made it easy to find a home.

Roman · 15 November 2025

★★★★★ 5/5

Google

Will and Keiyana at Dexter's have been fantastic from the beginning. They are both professional but very friendly and a pleasure to deal with. Having assisted me in my property search making the process as streamlined as possible, I can't thank them both enough. Nothing is ever too much and they respond immediately to any questions/queries. They very clearly have a broad wealth of knowledge and expertise between them and work extremely hard to ensure the best outcome for their clients (I.e. - securing the correct property asap). It has been a stress free process from the moment I called the office and spoke to Will, with Keiyana then guiding me through the latter part of the process. Highly recommend Dexters Chelsea Harbour - if you're looking for rental properties do ask for Will and Keiyana, you won't be disappointed. Thanks very much!!

Lauren · 30 November 2023

★★★★★ 4/5

Google

Livina from Dexter Chelsea Harbour was very kind and professional throughout the process of property rent . She handled our requests to the landlord with professionalism, patience, and great problem-solving. Always available and reassuring, we felt we could fully trust her. We highly recommend her!

Stefania · 31 May 2025

★★★★★ 5/5

Google

I would like to take this opportunity to thank Dexters in Chelsea Harbour for an impeccable service. From initial communication to final document signing, relationship building was at the core of it all. There was a clear-cut approach to keep the client's needs at the forefront of it all. Not only did William and Keiyana (as well as all staff ) take them time to ascertain our needs but ensured they we were kept in the loop through the entire process: guaranteeing a stress-free and most enjoyable outcome. One could tell that the property was well pre-viewed in relation to our needs and a calm and smooth walk-through with no rush but rather a desire to ensure a pleasant viewing throughout reigned on visits. Time optimisation was critical and essential for us; matched with perfection, a warm smile and heart-warming correspondence to the end. Delightful! A process for renting , felt indeed felt like one for a home which is essentially what we searched for. Being treated like a person whose every criteria was matched and within budget. Professionalism is most definitely a core tenet of this company and would highly recommend anyone seeking a home, personalisation, ease of mind and joyful search to use Dexters in Chelsea Harbour. A total and utter delight! Thank you all within this company for a wonderful experience.

Aadila · 26 October 2023

★★★★★ 5/5

Google

I am so grateful to Keiyana and the team for helping me with my recent rental search and move. This is the 2nd time in a row that I have used Dexters Chelsea Harbour, as the service is always good and the team are a pleasure to liaise with. Keiyana kept me up-to date and informed at all times and nothing was too much trouble for her. I would highly recommend Dexters and the service they offer. They made it a hassle free, and a positive moving experience.

Katie · 26 October 2023