William H Brown Chelmsford South reviews

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 5/5

Google

My partner and I recently purchased our first home with William H Brown and I could not be more pleased with the experience. The entire team have been incredibly helpful and we felt supported every step of the way. Huge thanks to Aki for helping us with our mortgage, Charlotte and Mason for negotiating and keeping us up to date, and to Archie for the viewing. We never had to wait for news or updates, and everyone is kind, responsive and professional. Would hesitate to recommend this branch to anyone looking to buy a home - if/when we find another home we will definitely use them. Thanks!

Lewis · 25 July 2025

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 5/5

Google

Shane was absolutely lovely. Professional and friendly.

Fareda · 10 July 2026

★★★★★ 5/5

Google

Both Mason Hiatt & Charlotte Atkinson were a pleasure to deal with on our recent house sale. We hadn’t sold a property in excess of 30 years so the process was at first daunting but Mason took us through the process which reassured us. We had a few niggles from the buyer’s Solicitor but Mason resolved the issues and we completed on the due date. Would highly recommend Mason and Charlotte.

Margaret · 22 September 2024

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

Me and my partner recently bought our first home and we cannot be any happier. Charlotte was helpful and considerate and did an amazing job. She answered all of our questions and the whole process happened quicker than we imagined.

Zornitsa · 24 September 2025

★★★★★ 5/5

Google

Would highly recommend this William H Brown branch. Charlotte is very friendly and approachable. Charlotte was in touch throughout the process and always responded promptly to any queries. Thank you Charlotte and the team for helping to make the house buying process run smoothly!

Clare · 9 August 2025

★★★★★ 5/5

Google

My partner and I purchased a property via William H Brown and used the mortgage adviser aswell for a property in great baddow. I thought Charlotte and Aki where excellent and I honestly cant fault the work and time put into getting the sale and mortgage sorted out, I definitely would use them again in the future. Excellent work by the whole team who are very friendly and accommodating.

Emily · 10 March 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 10 August 2026

★★★★★ 5/5

Google

Aki arranged my mortgage and insurance swiftly, professionally, with the best rates and rearranged for me when the sales process took so long. Not only this, Aki helped and intervened, contacting solicitors and agents with no extra cost when the process dragged for so long. I would highly recommend his services and wouldn’t think twice about using his expertise again. Thanks!

Katy · 10 May 2026

★★★★★ 5/5

Google

My partner and I had a great experience buying our first home with William H Brown. From the very beginning, Charlotte was so lovely and helpful - she guided us through the whole process, which was really appreciated as first-time buyers. Even when Charlotte was away, other members of the team were quick to step in and made sure everything kept moving. The whole team were responsive, professional, and supportive throughout. Thank you all for helping us find our new home!

Daisy · 8 June 2025

★★★★★ 5/5

Google

We’re grateful to the wonderful team that has sponsored the Galleywood Infants School summer fair for two consecutive years. A big thank you to Charlotte for all your assistance with everything, from the Galleywood Infants Parents Association.

Tara · 1 October 2025

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Big thank you to Charlotte for your help , patience and your understanding of my situation . I can highly recommend Charlotte she is a wealth of knowledge in the housing market , goes above and beyond to help , shows utmost care and attention and really makes you feel important at what is one of the most important and very stressful times In your life . Big thank you Charlotte William H Brown are lucky to have you working for them ⭐️⭐️⭐️⭐️⭐️

Melanie · 23 October 2023

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Google

My partner and I are first-time buyers and have just completed on our first home in Galleywood. We’re really pleased with the service provided by Charlotte and her team at William H Brown from start to finish. They were always available when we needed support, answering our calls promptly and offering helpful advice throughout. Charlotte regularly liaised with our solicitor to help take the pressure off us, which made the whole process far less daunting. As first-time buyers, that support meant a lot. We’re very happy with the service and are grateful to everyone who helped us along the way, thank you!

Molly · 8 April 2025

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

Absolutely fantastic staff at William H Brown! Especially Holly Gobell, Charlotte Atkinson and Mason were incredibly helpful throughout the entire buying process, offering expert advice and guidance every step of the way. Their professionalism and knowledge made the experience smooth and stress-free. Highly recommend their services! The only thing missed out on was a New Home welcome kit.. lol just kidding. Once again Thank you So much Guys..

Jobin · 25 May 2024

★★★★★ 5/5

Google

My wife and I recently sold our house in Galleywood with William H Brown Chelmsford South and we were really impressed with them. From our initial interactions right through the whole sale process Charlotte, Mason and Archie were always polite, professional and dealt with us and any queries diligently and efficiently. We would highly recommend the team and thank you for all of your hard work and we wish you all the best for the future.

Michael · 22 April 2025

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026