Trusted Agent profile · Chelmsford
★★★★★
1,305 reviews across 2 platforms
Hylands Parade, 2 Wood Street, Chelmsford, CM2 8BW, CM2 8BW
William H Brown's office in Chelmsford, at Hylands Parade, is rated 2.3 out of 5 across 1,305 reviews on two platforms, including 111 Google reviews rated 5.0.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleShane was very nice answered all questions with a good approach and understanding of my needs
We're thrilled to hear that Shane provided you with excellent service and addressed your needs effectively. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleAki was an absolute star throughout the entire mortgage process! As a first-time buyer with less-than-perfect credit, I was honestly worried I wouldn’t be able to get a good deal. But Aki worked his magic, he found us a brilliant mortgage and made everything feel easy and stress-free. Thanks to him, we’re now on our way to being moved into our first home. Couldn’t recommend him more!
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI recently purchased a property through William H Brown - Chelmsford South and the experience with Charlotte and the team was smooth from start to finish. The team was professional, responsive, and kept me informed throughout the process. Any questions I had were answered quickly, and they helped make what can be a stressful time feel much more manageable. I’d happily recommend them to anyone looking to buy or sell.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe are very happy with the outstanding service we received from Aki and Charlotte throughout our home-buying journey. Aki, our mortgage advisor, was professional, knowledgeable, and incredibly supportive from beginning to end. He took the time to explain everything clearly, answered all of our questions promptly, and made the mortgage process much less stressful than we expected. His expertise and dedication gave us confidence every step of the way. Charlotte, our estate agent, was equally amazing. She was friendly, responsive, and always kept us informed with regular updates. Her proactive approach and excellent communication helped ensure everything progressed smoothly and efficiently. Nothing was ever too much trouble, and her support throughout the process was greatly appreciated. We are extremely grateful for all the hard work, professionalism, and care that Aki and Charlotte provided. They made what can often be a challenging experience feel straightforward and enjoyable. We would highly recommend them to anyone looking for a reliable mortgage advisor and estate agent. Thank you both for helping us secure our new home!
Wow, thank you so much for your kind words! We are thrilled to hear that Aki and Charlotte provided outstanding service and support throughout your home-buying journey. We pride ourselves on our knowledgeable and dedicated team, and we are so happy that they were able to make the mortgage process less stressful for you. Thank you for recommending us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleQuick and easy to arrange viewings. Shane was friendly and informative of the properties we viewed.
Thank you for your review! We're thrilled to hear that you had a great experience with us and that Shane provided excellent service. We strive to make the process of arranging viewings as convenient and efficient as possible. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMason was very helpful when valuing my house. He provided any information I needed and answered any questions I had throughout the whole process.
Thank you, Tamsyn, for your wonderful review! We're thrilled to hear that Mason provided you with the support and information you needed during the valuation process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAgent was helpful and down to earth. Not pushy or disingenuin.
Thank you for your kind words! We're thrilled to hear that our agent made your experience enjoyable and genuine. We strive to provide helpful and authentic service to all our customers. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleThe house buying process has been a breeze with Aki from William H Brown as our mortgage broker. Not only did he help us secure the best possible mortgage with no issues, he's also been a fountain of knowledge for our whole home buying journey. He's prompt and available, and has always provided advice whenever we had questions. The whole process has been stress-free thanks to his help! As first-time buyers, we've really appreciated his insight, and I strongly recommend his services to anyone.
Thank you so much for your kind words! We're thrilled to hear that our mortgage broker Aki made your home buying process a breeze and provided valuable knowledge along the way. We strive to make the process stress-free and are happy to have helped you as first-time buyers. Thank you for recommending our services! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe recently had the pleasure of working with William H Brown in Chelmsford as buyers, and we couldn't be more satisfied with the experience. From start to finish, Charlotte's team, including Mason and Emma, were consistently attentive and professional, making what could have been a stressful process much more manageable. One of the standout aspects of our experience was Charlotte's handling of a particularly difficult bottom chain buyer. Despite the challenges, Charlotte's perseverance and expertise ensured that the process moved forward. Her ability to navigate these complexities was truly impressive. The process was lengthy, but throughout it all, Charlotte and her team were always reachable. They ensured clear communication across all parties involved, which was crucial in keeping everything on track. Their dedication to keeping us informed and addressing any concerns promptly made a significant difference. We highly recommend the services of William H Brown in Chelmsford. If you're looking for a team that is professional, attentive, and committed to their clients, look no further. Thank you, Charlotte, Mason, and Emma, for your outstanding service and Merry Christmas! Ricardo
Hello Ricardo, thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Charlotte, Mason, and Emma. Your kind words and recommendation mean a lot to us. Wishing you a Merry Christmas as well! Kind regards, Lucy, Customer Relations Team
5/5
GoogleShane was friendly and informative and easy to talk to.
Thank you for your kind words! We are thrilled to hear that Shane provided you with a great experience. We strive to make our customers feel comfortable and well-informed. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe guys at the Chelmsford South Branch of William H Brown are fantastic. During a rather challenging sale and purchase the team have been so helpful to make sure the whole chain have been able to move into their new Houses. At points Charlotte and Mason were working up and down the chain whilst keeping me in the loop, which was extremely helpful and ensured any nerves were kept at a minimum. I couldn't reccomend this Estate Agents enough, hopefully I don't have to for a while, but I wouldn't hesitate using them again in the future!
Hello James, Thank you so much for your fantastic 5* review! We're thrilled to hear that Charlotte and Mason were able to assist you effectively during your sale and purchase. Your kind words and recommendation mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleShane Burgess was really kind and helpful
Thank you for your brilliant 5* review! We are so glad Shane was able to provide helpful and friendly service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently purchased my first home through William H Brown, Chelmsford South, Hyland’s Parade Branch, and I can’t thank Charlotte, Emma, and Leon enough for their outstanding support throughout the entire process. As a first-time buyer, I was nervous about the whole experience, but they made everything feel so much easier and stress-free. Charlotte and Emma were both incredibly knowledgeable and responsive, always ready to answer my questions and guide me through the different stages. Their professionalism and friendly approach made me feel at ease, knowing I was in good hands. A special shout-out to Leon, the mortgage advisor, who provided excellent advice and helped me secure the right mortgage for my needs. He explained everything clearly, making the financial aspect much less daunting, and was always available to address any concerns I had. Together, they made what could have been a complicated process feel smooth and manageable. I highly recommend William H Brown and this amazing team, Charlotte, Emma, and Leon, for their top-notch service. They made my dream of owning a home a reality!
Many thanks for your fantastic 5* review and recommendation Nithin. I will of course pass on your kind hearted words to our Chelmsford South branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe’ve had such a great experience with William H Brown and can’t thank the team enough! Mason came out to do our initial valuation, he was so polite, professional and really easy to talk to. What we liked most was that he wasn’t pushy at all, talked us through the process, which made us feel really comfortable right from the start. A huge thank you also to Charlotte, the branch manager. She was amazing all the way through, always keeping us up to date and going out of her way to help whenever things got a bit stressful. There were a couple of tricky moments along the way, but Charlotte’s positive attitude and calm approach made such a difference. Both Mason and Charlotte really went above and beyond, and we honestly couldn’t have asked for better support. They completely exceeded our expectations, we’d happily recommend William H Brown South to anyone!
5/5
GoogleNever having sold a house before, I found all the staff very helpful, and they guided me through the whole process. A few hiccups along the way, none of which were their fault. But Charlotte was always on hand to help calm my many panic attacks Really lovely people, all of them
Thank you for the kind words! We are thrilled that our team could make your first home selling experience a smooth one. We pride ourselves on providing excellent customer service and are happy to have helped put your mind at ease. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotThank you
Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend
5/5
GoogleStarting the process with Archie and team has been perfect so far. Nice clear communication and always happy to take multiple calls and questions from us. Not once have we been made to feel like we can’t go to them and ask a question or a help us with anything we want to know. Really efficient team! Looking forward to completing and continuing the journey with the team to the end. Thanks all!
Thank you for your glowing 5* review Freddie. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had an excellent experience working with Aki Suthakar for my mortgage needs. Aki was professional, knowledgeable, and always took the time to explain everything clearly. He made the process smooth and stress-free, guiding me every step of the way. I truly appreciated his patience and expertise in all matters.
Hello Harry, Thank you so much for your wonderful 5* review! We're thrilled to hear about your excellent experience with Aki Suthakar. It's great to know that his professionalism and expertise made the mortgage process smooth and stress-free for you. Best regards, Lucy, Customer Relations Team
5/5
GoogleGreat experience with my sale.Thank you to the team for all your hard work. I especially want to recognise Charlotte for her excellent work on the sale. She was always available to give phone updates, which helped keep communication clear. The team's commitment and hard work in handling the details were fantastic.
We are happy to hear that you had a great experience and appreciate your kind words. We will make sure to recognize Charlotte for her exceptional work and we are glad that our commitment and hard work paid off. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAnne Luby has been amazing from the…
Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.
1/5
TrustpilotAvoid like the plague.
We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.
5/5
TrustpilotCallum from theDownham Market branch…
Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.
1/5
TrustpilotI have just re registered with them…
I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..
1/5
TrustpilotDo not use as a Brooker!!
Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.
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