Savills Chelmsford reviews

★★★★★ 1/5

Trustpilot

Shocking service

I should note at the start of this review that the one star is solely for the management of the Green, rather than the accommodation itself. The flat I had was modern and nicely equipped, just a tad overpriced.However the management are shockingly poor, when we moved in we were told over messages that we would receive a welcome pack over email, however after several times chasing it still took days for us to receive this, which meant we struggled to get basic things like the heating and hot water turned on as it was not a simple system and we had no instructions anywhere. We also could not begin to setup any utilities as we were not informed which companies were used etc...During our time there, if we ever needed anything from the management (such as access to the meter for a meter reading) it would take several requests from us and days (or even weeks) before getting a response. If you try to phone the office 9/10 times there is no answer and WhatsApp messages were read and ignored.Partly due to this, we have decided to move out - and unfortunately the moving out procedure has been much of the same. We were given ZERO information on how to return keys etc.. and in the end I had to contact the office to ask what they wanted me to do. I was told that the check out would be done a couple of days after I moved out, and then it would be 3-5 days for the deposit to be returned to me. It has now been 10 days since I moved, and I have not had any response to messages asking how the checkout is going, and when I can receive my deposit back. I shall be lodging a complaint with Savills (who manage this location now) and if it goes on any longer I will go to the Ombudsman. This is ridiculous, I can understand delays in getting the deposit back but to have zero response from management is not acceptable.In summary, at the Green you will most likely get good quality accommodation but beware you get frustratingly poor service while there.

Jacob · 31 May 2023

★★★★★ 5/5

Google

It is a pleasure to feedback about Emma South. Emma has been brilliant from the beginning of our home search. She was very informative and open to listen to our requirements. If it was not Emma, we’d have never got our dream home. She never hesitated to show homes even if it was above our budget. In fact, the home we bought through Emma was not on our budget and never came up on our searches. This is what we expect from an estate agent to show us the available properties and that would help home owners to change their view. She was very instrumental to make sure each and every phase of our buying process go through. E She even went one step further to check all parties concerned in my transaction and followed them up on regular basis. Emma is one of those people who are pillars of an organisation and to be noted for future leadership role. I remember she answered and updated us whilst she was on vacation. I thank Emma for her work on our house buy. I wish her the best on her future endeavours. Emma is an asset to your company. Dot.PositiveResponsiveness, Quality, Professionalism, Value

Vijay · 12 June 2021

★★★★★ 1/5

Trustpilot

If you have the misfortune of having…

If you have the misfortune of having Jane Duka as your property manager, I strongly advise you to brace yourself for a frustrating experience. I've been dealing with a persistent mice problem for several months now, and despite my numerous attempts to seek assistance, I've received nothing but silence from Jane. My emails and phone calls have gone unanswered, which is a glaring example of her complete lack of professionalism and disregard for her tenants' concerns.

Anthony · 12 September 2023

★★★★★ 5/5

Trustpilot

Property Manager at Savills …

We did not get to know Terrence Lang Savills Property Manager for very long, but during this time his level of service and care was outstanding.Terry is a very nice person, who will be missed.

Ian · 16 February 2023

★★★★★ 5/5

Trustpilot

Deanna has been amazing over any issue…

Deanna has been amazing over any issue we have had. She and Savills have been superb. Whether a new lawnmower, wind damage to the garden, or chasing me as I made an overpayment. I wish all agents could be as attentive to tenants.. Incredible service and attention to details

Julian · 3 March 2021

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

I’ve had the misfortune to have dealt with multiple substandard estate agents previously so wasn’t expecting anything different from Savills, how wrong was I? From valuation to completion I have had nothing but premier customer service. I was kept informed at every stage. without prompting, by the team who displayed a uniquely friendly yet professional approach. I can honestly say I felt like I was their only client. Everyone was amazing but particular mention to Emily and Peter. Highly recommend!

Mrs · 18 May 2023

★★★★★ 5/5

Trustpilot

I dealt with Jess Exley while looking…

I dealt with Jess Exley while looking for an apartment in tillermans court for my aunt & her family. She was extremely sweet & cooperative, she always answered all our queries & doubts in a timely manner. The viewing experience was amazing, where she showed us not only the apartment but the whole building & it’s amazing facilities in the nicest of ways. She has always been super active in replying to our emails, attending our calls etc. Jess also did everything that we asked when it came to enquiries and setting us up so that we had the best possible deal & she helped us in making things simpler before handing us over to the building manager. I would highly recommend Jess as she’s my favourite go to agent whom I’ll always consider whenever I search for my own apartment anytime soon. Cheers!Alizeh.

Alizeh · 6 May 2021

★★★★★ 1/5

Trustpilot

Appalling property management company

Appalling property management company. DO NOT BECOME A SAVILLS TENANT. I was their tenant for nearly six years. It started with a condemned open fireplace with a legal sticker on it which they removed. I discovered this later from the previous tenant. Then we had a loose paving stone we complained about at every review. They fixed it a few days after my 89 year old aunt fell when it tipped. They offered no compensation under their public liability insurance. We also had window panes that were practically falling out of their frames which they never fixed. On top of that, took them over 3 months to fix the heating during this past winter. Those are just the worst events. The other thing they are known for is retaining as much of your rental deposit as possible. The previous tenant at the property was charged £25 for each light bulb that wasn’t working. They took over 5 weeks to return my deposit. Their final excuse was they could only return my deposit to the account it had come from - from nearly 6 years ago!Other reviews speak of their property manager’s don’t care attitude. I feel it’s worse than that. I feel their property managers are dismissive, obstructive, and lack integrity when it comes to “duty of care” with tenants. You’ll ask why I didn’t move sooner? I was diagnosed with cancer during this time and couldn’t. And yes, I did inform them.

Victoria · 13 May 2023

★★★★★ 5/5

Trustpilot

Attention to detail

Keeping good, prompt-paying tenants happy is just as important as finding them in the first place. Aliya has helped bring our flat in N1 back up to a high standard, after a period in family occupation, arranging to fix lots of little niggles that family members don't notice. The tenants are happy; and so are we.

Nick · 4 October 2024

★★★★★ 5/5

Trustpilot

Karen from Savilis is highly…

Karen from Savilis is highly professional and knows how to balance both seller and buyer.she understand the emotions behind the deal for the two parties ,really appreciate the way she stood and brought everyone together to ensure it ends up smoothly with everyone in win win situation.

Ravi · 8 July 2021

★★★★★ 1/5

Trustpilot

Savills manages the Priory Retail Park…

Savills manages the Priory Retail Park near Colliers Wood on behalf of RDI REIT. They must therefore have at least partial responsibility for the parking arrangements and signage there. Savills name appears on the Euro Parking signs that are located in the retail park. These signs are far too small to see and do not meet the current legislation. On my 1st visit I never saw any clear parking signs stating there was a 2hr max stay (I wasnt looking for such signage - why should I)!! I had to wait some 10 minutes to park then went into one of the stores and spent some £400 on a number of items, spending just under 2 hours choosing them. I got a £100 parking ticket for the pleasure from these thieves. It is the principle behind this that is so wrong. As such Savills you have caused me so much wasted time, frustration and anger. The result is after three months I won the case so you didnt get the £100 Oh! and BTW last year you made about £40,000 from my family in agency fees on property sales. So now never again will we deal with you and will ensure our contacts are made aware of your sharp practices in greed management.

Clive.bush · 6 May 2023

★★★★★ 5/5

Trustpilot

We listed our property through Savills…

We listed our property through Savills and sold our property within 8 months of listing. Right from valuation to completion, we found Doug’s service and approach transparent, friendly and timely. Doug’s team including David P and Beverly were equally easy and professional to deal with. Overall a very enjoyable experience !!

SUMIT · 30 June 2020

★★★★★ 1/5

Trustpilot

Completely unresponsive

No response to my enquiries about renting a 4 bed house after 4 online enquiries and two phone calls - landlords I advise you to find an agent who actually responds to potential tenants. Property is still showing as available on Zoopla and Savills own website

VictoriaT · 23 August 2021

★★★★★ 5/5

Trustpilot

Stewart Chipchase at Savills

Stewart Chipchase was the estate agent involved in the sale of my flat.His advice as regards various lease issues that needed to be dealt with was the main reason my property sold very quickly(within 1 week)for the asking price when it was eventually put on the market. It was such a relief for me i Will grateful for every

Patricia · 13 September 2023

★★★★★ 1/5

Trustpilot

Bad bad bad

Good morning, Salam alekum.I sign contract with this company for appartment for rent for year me and wife , after I pay and sign it’s still more then 10 days I can’t enter the appartment they are playing and not serious NOT professional, I cancel my previous rent and pay fee’s and paying for days which I’m her still . For 10 days I get 4000 aed minus because of # SAVILLS Real Esatat .company .

Murad · 17 August 2023

★★★★★ 5/5

Trustpilot

Great team

Sandra and Ruaraidh were very professional and knew exactly the target market for our house; they generated a lot of interest in our property, leading to an offer after the first weekend of viewings - a great outcome!

DP · 23 September 2022

★★★★★ 5/5

Trustpilot

Fantastic service from Matt Orchard at Savills

What fantastic service from Matt Orchard at Savills. The buying process was so easy from start to completion. Matt was easy to contact throughout, was extremely helpful and was genuinely interested in making the process as straightforward as possible.

Carol · 9 August 2022

★★★★★ 5/5

Trustpilot

Always excellent efficient run service…

Always excellent efficient run service for maintenance issues at my property in Wrecclesham.. As it is an old building there are certain issues that sometimes require the attendance by experts whether it be pest control or plumbing and heating and savilles have always treated me with consideration especially my direct contact Deanna Alddis… many thanks … kind regards Simon West

Simon · 18 July 2024

★★★★★ 5/5

Trustpilot

Property management

I have been with Savills for many years. Over the past 6 years Gus Young has managed my property resulting in smooth and trouble free tenancies. I have had happy tenants while my property has been well maintained and kept in very good condition. I feel reassured knowing that any issues with the property will be efficiently and professionally resolved by Gus.

Anne · 12 June 2024

★★★★★ 5/5

Trustpilot

A Huge Thank You for 5 Star service!

We approached Mike and Francesca in December to register for rental properties and even in a market distorted by Covid, that was proving so challenging with very few properties that were suitable for us coming on to the market, by early January we had secured a great place with the space we needed and the location we wanted! Mike went over and above, his attention to our application was first class and we wouldn't have secured it without the critical line of communication he built up between us and the landlords and then latterly with the referencing team. This level of service has continued now that we have moved in, with any issues (and there are very few!) being attended to promptly. We would highly recommend Mike's and Savills service and can't thank them enough!

David · 24 February 2021

★★★★★ 5/5

Trustpilot

happy client

i was very impressed with the promptness of Georgina and her team,effectiveness and excellent attention for resolution of issues ,,and importantly for focussing on viewings until a suitable tenant was found.I am extremely happy with the service and happy that i switched from KF for exactly the opposite reasons.

Androulla · 9 November 2020

★★★★★ 5/5

Trustpilot

Savills Waterloo Lettings

I’ve dealt with Laura Bushell and Mark Fell in the Waterloo lettings office of Savills for several years now, and have always found them unfailingly helpful and knowledgeable. I wouldn’t hesitate to recommend using them either as a landlord or a tenant.

Gill · 2 March 2022

★★★★★ 5/5

Trustpilot

Thank you to Savills Tunbridge Wells…

Thank you to Savills Tunbridge Wells for the sale of my apartment They were all very professional and attentive throughout the process from marketing to securing a saleI would recommend Savills to anyone considering selling a property and a special thank you to Natasha and Becky

A · 1 July 2021

★★★★★ 5/5

Trustpilot

Savills have looked after my property…

Savills have looked after my property for 5 years before I took it back. The team were great from Richard and Ailsa to Sarah and Blake. They have always gone over and above to help me navigate being a landlady until I got back into my flat. I will miss their support and advice.

Dr · 15 October 2024