Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleThe team at McCartney gave us a great service. The marketing/listing process was smooth and efficient. Our sales process was very lengthy due to broken chains and the team stuck with it to see it across the line; they remained positive and constructive during difficult moments and talked us off the ledge on a number of occasions. They’re a friendly and warm team and we enjoyed dropping into the office to have a chat; many thanks to Aston and Jamie in particular. Happy to recommend them for their very detailed local market knowledge.
Geoff · 22 November 2025
Agent replied · 22 December 2025
Thank you so much for your lovely review. We’re delighted to hear that you were happy with the service from the team at McCartney. We know how challenging a lengthy sales process can be, especially when chains become complicated, so we truly appreciate your patience throughout. The team is pleased to have helped keep things moving and to have been there for you during the tougher moments.
Aston and Jamie are especially grateful for your kind words, and we all enjoyed having you drop into the office for a chat. Your recommendation and recognition of our local market knowledge mean a great deal to us.
Thank you again for choosing McCartney, we wish you all the very best moving forward, and we’re always here if you need anything in the future.
★★★★★ 5/5
GoogleOutstanding Service from Nick & the McCartney Lettings Team
Our cousin Scott recently relocated from Leeds to Chelmsford to be closer to family. As he is profoundly deaf, finding the right home required patience, understanding, and clear communication. Nick, the lettings manager at McCartney, went above and beyond from the very beginning.
He liaised closely with our family, arranged multiple viewings, and ensured Scott’s needs were always prioritised. Even when some properties weren’t suitable, Nick never stopped trying he continued searching until Scott found the perfect flat. Thanks to Nick’s dedication, professionalism, and genuine care, Scott has now settled into a wonderful new home.
The service from Nick and the entire McCartney lettings department was impeccable. The welcome pack was a thoughtful touch and made Scott’s new chapter feel truly special.
Thank you, Nick, Lisa, and Jacob, for your outstanding support, patience, and kindnessyou made what could have been a stressful process smooth, reassuring, and successful.
We are extremely grateful and highly recommend McCartney to anyone looking to rent in Chelmsford.
Lisa, Natasha Abdul & Scott
Natasha · 22 November 2025
Agent replied · 22 December 2025
Thank you so much for taking the time to share such a heartfelt review. We are truly delighted to hear that Scott’s move to Chelmsford was a positive and reassuring experience. Nick, along with Lisa and Jacob, is incredibly grateful for your kind words and honoured to have been able to support Scott throughout the process.
Ensuring clear communication, patience and genuine care is central to how we work, and it means a great deal to know that this made a real difference for Scott and your family. We are so pleased that he has settled into his new home and that the welcome pack added a special touch to the start of this new chapter.
Thank you again, Lisa, Natasha, Abdul and Scott, for placing your trust in McCartney Lettings. We truly appreciate your recommendation and are always here should you or Scott need anything in the future.
★★★★★ 5/5
GoogleI honestly don’t have enough good words about this company. I viewed a property on the 28th August for rent, 5th September I got they keys!
Honestly Jacob and the team have been so cooperative from the get go. Very kind and very understanding!
If you are self employed this is one of the companies who will accept you. Forget any other company
Junaid · 7 September 2025
Agent replied · 8 October 2025
Thank you so much for sharing your experience and for the fantastic 5-star review! 🌟
We’re thrilled to hear how smooth and quick the process was, from viewing to getting your keys, and that Jacob and the team made you feel supported throughout.
We know moving can be stressful, especially when self-employed, so we’re glad we could make the process easy and understanding for you. Enjoy your new home, and please don’t hesitate to reach out if you need anything in the future!
Warm regards,
McCartney Estate Agents
★★★★★ 5/5
GoogleJamie was very helpful in arranging all my visits to various properties throughout Chelsmsford. Our visits were well managed and Jamie was always on time. He communicated efficiently between myself and the vendor and his recomendations to other professional services such as solicitors and surveyors were much appreciated.
Brian
Marie-Christine · 15 December 2025
Agent replied · 9 January 2026
Thank you very much for taking the time to leave such a positive 5-star review. We’re delighted to hear that Jamie was so helpful in arranging and managing your property visits in Chelmsford. Being punctual, well organised, and maintaining clear communication are all things we strive for, so it’s great to know this was reflected in your experience. We’re also pleased that Jamie’s recommendations for solicitors and surveyors proved useful. Thank you again for choosing us, and we wish you every happiness with your next steps.
★★★★★ 5/5
GoogleJamie was very punctual, polite and informative. He gave us realistic advice of expectations to achieve the price we wanted on our house. They handled it from start to finish, kept us informed right through until the sale was complete. Would highly recommend them.
Jacky · 22 November 2025
Agent replied · 22 December 2025
Thank you so much for the 5⭐ review! We’re delighted to hear Jamie was punctual, polite and informative, and that his realistic guidance helped you achieve the price you wanted. It’s great to know you felt supported from start to finish and kept in the loop all the way to completion.
We really appreciate the recommendation, if you ever need anything in the future (or if friends and family need advice), we’re here to help. Enjoy your next chapter!
★★★★★ 5/5
GoogleWell deserved review. I have not sold or purchased a property through this company, however after 2 days visiting Chelmsford and meeting with various Estate Agents, by a long way this company McCartney was the most professional and the only ones that wanted to help me, listed to me and give me sound solid advice. I will be selling various properties on the area and will only consider this company, some other brands I question how and why they are still in business. Ashton, James and Gloria were fantastic.
Kimmy · 27 January 2024
Agent replied · 23 October 2024
Thank you so much for your review and kind words. We are always delighted to receive 5 star reviews. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
★★★★★ 5/5
GoogleI recently bought my first home, and I couldn’t be happier with the experience.
We found the home we liked through McCartney Sales and Lettings and we are so glad we did.
They were patient,very knowledgeable and answered all my questions, no matter how small.
The agent we worked with ( James ) had provided valuable insights and information. I never felt rushed or pressured into making a decision, which I appreciated. They helped me navigate the offer process smoothly, explaining each step along the way and also recommended us some good solicitors which we chose to work with.
Overall, my experience was really positive. If you're looking for someone knowledgeable and supportive, I'd definitely recommend them. They made buying a home feel much less overwhelming!
Keep up the good work! 😊
Tamara · 16 August 2025
Agent replied · 8 October 2025
Thank you so much for your wonderful 5-star review! 🌟
Buying your first home is such an exciting milestone, and we’re thrilled to hear that James and the team were able to make the process smooth and stress-free for you.
It’s great to know you felt supported, never rushed, and that our recommendations helped along the way. We’ll be sure to share your kind words with James, he’ll be delighted!
Wishing you many happy memories in your new home, and thank you for recommending us.
Warm regards,
McCartney Sales & Lettings
★★★★★ 1/5
GoogleFailed to show up for viewing today at a flat in Cornflower Close Springfield today. The agents representative was there to show someone else a rental coincidentally in the same block, but was also late for that viewing!! I wrongly assumed that he was showing the flat for sale and was unwilling to help resolve my problem. Appalling customer service. When I called the office there was no apology - just a sarcastic response telling me that they don’t turn up to appointments without telephone confirmation of the appointment on the day and claimed that they had tried to call me that morning. THERE WAS NO MESSAGE LEFT ON MY ANSWER MACHINE AS CLAIMED.
Karen · 22 July 2025
Agent replied · 26 July 2025
Thank you for your feedback, although we must respectfully correct the record.
We are a busy, well-established agency, and to ensure we operate efficiently and respectfully of everyone’s time, including our clients, team, and vendors, we require confirmation for all viewings. This is clearly communicated, and as part of our standard procedure, we both call and text ahead of appointments. In your case, we called you twice, once at 10:36 AM, and again at 2:39 PM, leaving a 26-second voicemail requesting confirmation of your 3:00 PM appointment. No response was received.
You then called our office at 3:26 PM, 26 minutes after your appointment time, to say you were attending. Unfortunately, by that point, the appointment had lapsed due to lack of confirmation.
While we were not obligated to rearrange, we did offer to divert a member of staff who was minutes away to still accommodate you that same day. You declined, stating you were leaving for holiday the next day. We also offered further alternative dates, which were again declined.
To clarify another point: yes, one of our agents was on-site at Cornflower Close showing a rental property, not the sale property you were booked to view. They were not assigned to your viewing and had no context to assist you, another reason why appointment confirmations are essential.
We don’t turn up to unconfirmed appointments. That’s not "appalling customer service", that’s called being professional with our time and our clients’ properties.
We wish you all the best with your property search.
Kind regards,
★★★★★ 5/5
GoogleIf your looking to sell your house I cannot recommend Mcartneys enough, particularly Matt. He has sold two houses for me over the past two years. I originally ignored all the bad stuff I’ve heard and put my first house up for sale with purple bricks (just to save a little bit of money) only to be sold false promises along side a massive lack of communication which was incredibly infuriation. After a while I just bit the bullet and got a proper estate agent in, Mcartneys. Matt arrived for our evaluation and instantly made me feel at ease with his professionalism and confidence. We instructed him and he sold the house pretty quickly with brilliant communication throughout and a real personal service. He gave myself and our buyer his personal mobile number so he could sort out any questions out of hours in his personal time which was above and beyond. A year later he sold another house for me and the same storey, a very painless and smooth sale. The office team were great too and very friendly whenever I spoke to them on the phone. A massive thank you to Matt and the team and will definitely be using you again!
Joseph · 24 October 2022
Agent replied · 23 October 2024
Hi Joseph
Many thanks for your review and delighted to hear you have been happy with the service provided. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
★★★★★ 5/5
GoogleWe had a fantastic experience with McCartney Letting and Estate Agents when we first arrived in Chelmsford. Unlike many other agencies, McCartney truly took the time to understand our needs and provided personalized service that made a real difference. They were incredibly responsive to all our inquiries and showed great flexibility throughout the process, something we found lacking with other agents who tend to rigidly follow procedures without considering the individual situation. Thanks to their support, we found the right property quickly and smoothly. Highly recommended!
Perry · 9 May 2025
Agent replied · 8 August 2025
Thank you so much for your kind and detailed review!
We’re thrilled to hear that your experience with McCartney Lettings and Estate Agents stood out, especially during such an important time as your arrival in Chelmsford. Taking the time to understand each client’s unique needs is something we truly pride ourselves on, so it’s wonderful to know that made a real difference for you.
We’re also pleased that our flexibility and responsiveness helped you find the right property quickly and smoothly. That’s exactly the kind of service we strive to deliver every day.
Wishing you all the best in your new home, and if you ever need anything in the future, we’ll be here to help.
Kind regards,
The McCartney Estate Agents Team
★★★★★ 1/5
Google***WITHOUT PREJUDICE***
I don’t usually go out of my way to leave a negative review for any company, but my experience here has been nothing but negative.
Having taken photos of my property, It was eventually added to their website and all the relevant marketing sites, such as Rightmove and Zoopla. This took 7-10 days longer than promised.
Within a couple of hours of going live I was called to say that there was a potential viewer. I tried to arrange this for the weekend but was told that’s not possible as the agent doesn’t show clients around over weekends as they like to finish early on a Saturday and close on a Sunday.
I requested the name of the interested party and was given a name they couldn’t pronounce and refused to provide a surname for me to note down. I’ve since been told this isn’t a standard practice. I had to call back the next day as nothing was confirmed. This time, they said nobody had ever called about the property and that I must be mistaken. Bear in mind I had a voicemail from the previous day about the potential viewing.
After many calls trying to reach McCartney again, I was told their client was no longer interested due to how long things took (he/she suddenly existed again, but now was uninterested).
After several more weeks had passed, there was a carbon copy repeat of the above. They have a viewer, won’t show them around, I try and accommodate them by suggesting a time and day, then the client vanishes again. I should point out that I had to make all the calls relating to this viewing too, so even if this was genuine, it was not communicated to me at all.
Several more weeks pass, and we have a third viewing. This time we managed to arrange it successfully, although as it was a weekend the agent wouldn’t show them the property. So, I did this myself. The couple seemed genuinely interested. A few days later we had some feedback saying that they were interested but can’t offer the full asking price.
I asked the agent to contact the interested party and say that this was okay, and that I’d be happy to hear their offer. I’d be happy to reduce the price as they were a nice family. The agent once again, vanished and to this date I’ve heard nothing back.
It's worth mentioning why I feel we had so few viewings (excluding the terrible communication). The listings for my house didn’t include a floorplan, any room sizes, or the important fact that the sale was chain-free. The agent seemed utterly shocked that I requested these be added. After several calls, only a line of text was added to one listing that finally advised it was ‘chain free’. Everything else was ignored. I'm sure McCartney will say this was relating to the asking price, but they were due to come back and discuss this at week 2 - but again, this was ignored. I have since had two more valuations, both of which were higher.
After 5-6 weeks of no communication, countless ignored messages and no callbacks I decided to ask them to remove the house from the market as I’d since spoken with other agents who couldn’t believe how badly I was being treated by MacCartney.
Upon asking for the house to be removed, I was told that it’s not possible because I’d signed a contract, and as such, I wouldn’t be allowed to market it again with anyone else for some time.
To demonstrate just how badly things were handled, MacCartney had forgotten to have me sign a contact at all. They still refused to remove the property for a few days, before finally doing so. There was no communication at all from them over this time, nor since.
So, in summery
1) Very slow with NO communication, no return of calls or replies to emails.
2) Messed up two of three viewings.
3) Omitted important details about the property on web listings.
4) Failed to reply on offers.
5) Failed to revisit the pricing after two weeks.
6) Forgot to have me sign an agreement or obtain my ID.
7) Continued to market my property once permission had been revoked.
With a little communication things could have been much different, and amicable.
Sally · 24 August 2024
★★★★★ 5/5
GoogleMatt and the team were brilliant at finding our new home. During our search we were kept regularly updated with new houses coming on the market and were booked in to view them very quickly. When we found the house we wanted, matt and the team kept in constant communication with us and the seller allowing a smooth and easy transition. Highly recommended and we will certainly use them in the future if we decide to sell! Massive thank you Matt and team!
Charlie · 24 October 2021
Agent replied · 23 October 2024
Hi Charlie,
Many thanks for your review and delighted to hear you have been happy with the service provided. Good luck in your new home. Kind regards from all at McCartney, Chelmsford, Essex
★★★★★ 5/5
GoogleI recently had the pleasure of working with Jacob at McCartney Sales and Lettings to find a rental property, and I couldn't be more impressed with the level of service I received. From the moment I walked into their office, I felt like valued client. Jacob's professionalism, attention to detail, and genuine care for my needs mad the entire process seamless and stress-free.
Thanks to Jacob's expertise and personalised approach, I was able to find the perfect rental property in record time. If you are looking for a smooth and strees-free rental experience, loon no further than Jacob and the team at McCartney. The truly set the standard for excellence in the lettings industry
S · 12 June 2024
★★★★★ 5/5
GoogleThe McCartney team have been invaluable to me in there service and assistance all the way through the process of selling a property. From initial meeting and throughout the process no question to small and no query a problem. Availability and replies always prompt and follow up on any queries timely. I would highly recommend them and they will be my first call when I need help with property again. Thank you Matt and ShaunPositiveResponsiveness, Quality, Professionalism, Value
Jonathan · 24 October 2021
Agent replied · 23 October 2024
Dear Jonathan,
Our team are always delighted to hear clients feedback and 5 star reviews. Many thanks and kind regards from all at McCartney, Chelmsford, Essex
★★★★★ 5/5
GoogleI recently had the pleasure of working with Jacob at McCartney Sales and Lettings to find a rental property, and I couldn't be more impressed with the level of service I received. From the moment I walked into their office, I felt like valued client. Jacob's professionalism, attention to detail, and genuine care for my needs mad the entire process seamless and stress-free.
Thanks to Jacob's expertise and personalised approach, I was able to find the perfect rental property in record time. If you are looking for a smooth and strees-free rental experience, loon no further than Jacob and the team at McCartney. The truly set the standard for excellence in the lettings industry
Shamima · 26 May 2024
★★★★★ 5/5
GoogleWe sold our first home with McCartney’s, and we’d sell our next home with them. Arron and Matt were brilliant to work with, they were great communicators, kept the pressure on the full chain to ensure it moved forward efficiently, they took a lot of work of my plate by staying in constant communication with solicitors, buyers and other estate agents. I would highly recommend Arron and team.
Olivia · 24 October 2022
Agent replied · 23 October 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and look forward to working with you again in the future. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
★★★★★ 5/5
GoogleI've had a very positive experience selling my property with Matt and the team. Great advice regarding a realistic property price and successfully secured a buyer within a couple of weeks.
Throughout the process, I was regularly updated and the team assisted by liaising with solicitors.
Very friendly, excellent service.
Highly recommended
SJJ · 24 October 2023
Agent replied · 23 October 2024
Thank you so much for your review and kind words. We are always delighted to receive 5 star reviews. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
★★★★★ 1/5
GoogleI’ve been seeing apartment with this agency for over three weeks, driving four hours every Saturday to view apartments, but I’m extremely disappointed with their lack of consideration for tenants. Despite the time and effort I’m putting in, there’s been minimal cooperation and no extra effort to accommodate my needs. I understand agencies primarily serve landlords, but this one has shown a lack of basic courtesy or support. It’s been a frustrating experience, and I would not recommend this agency to anyone looking for genuine assistance in finding a home.
Update
Thank you for your response, but I wanted to clarify that we always attended property viewings on time and were never late. Our feedback is not about the viewing schedule; it’s about the overall lack of cooperation and understanding of our situation as tenants.
We had hoped for more support and flexibility, given the time and distance involved in search. I wanted to provide this honest feedback to ensure it’s clear where our concerns lie.
Thank you for your attention to this matter.
Javaria · 5 November 2024
Agent replied · 11 November 2024
Dear Javaria,
We are disappointed to receive your review. Having been established for over 30 years in the Chelmsford area, we are naturally disappointed and concerned that you feel unhappy.
This agency strives and endeavors to provide the very best customer service.
It would appear file notes outline a different view to your own in terms of how events unfolded.
Following your communication with our agency, a viewing was arranged for you to view one of our rental properties. The property is currently tenanted, and designated viewing times were agreed with them for applicants to view on Saturday. When you arrived at the property approximately 30 minutes after your scheduled appointment time, our agency representative had left the property to make their way to another property, and the current tenant was therefore unwilling to provide further access. Notification of you running behind, may have given the opportunity to extend the viewing time with the resident.
As we are sure you can understand, appointments are set with specific times and therefore delays do cause an ongoing effect to other viewers pre-booked in our diary.
We wish you well in securing a property.
★★★★★ 5/5
GoogleWe highly recommend the McCartney team. Matt was totally efficient. From start to finish he was on the ball acting on our behalf, making sure no one in the chain took their foot off of their peddle. He chased all solicitors and kept us informed at every stage. The level of communication, accessibility and helpfulness from Matt and the team was truly excellent.
Myra · 24 October 2022
Agent replied · 23 October 2024
Dear Myra,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and look forward to working with you again in the future. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
★★★★★ 5/5
GoogleWe recently bought a property through McCartney Sales. Matt, Shaun and the team have all been very efficient, supportive and helpful throughout the process. Their response times were excellent which really helped to make the process smoother for us. They even gave us flowers and a gift box when we moved in, such a thoughtful gesture from a brilliant agent! Would certainly recommend.
Amy · 24 October 2022
Agent replied · 23 October 2024
Thank you so much for your review and kind words. Hope you are settling in at your new home. Our team are always delighted to receive 5 star reviews. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
★★★★★ 5/5
GoogleAston was extremely helpful throughout the process of purchasing our first home and did everything possible to push quite a difficult set of circumstances over the line!
Joe · 2 December 2024
Agent replied · 9 December 2024
Thank you so much for your kind words! We’re thrilled to hear that Aston was able to guide you through the process and help overcome the challenges along the way. Purchasing your first home is such an important milestone, and we’re honored to have been part of your journey. If you ever need assistance in the future, don’t hesitate to reach out. Wishing you happiness and wonderful memories in your new home!
★★★★★ 5/5
GoogleSelling a flat is not an easy task these days with some lenders, wrongly, declining mortgages with out safety certificates but Matthew was brilliant from day one through to sale, regular updates and courtesy calls with support when needed. McCartney must be the go to estate agents for Chelmsford and surrounding areas. Not even close to thinking about moving again but if I do I’ll call Matt.
Gary · 24 October 2021
Agent replied · 23 October 2024
Dear Gary,
Thank you for your kind words, it is really appreciated and we are delighted to have been of service to you. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
★★★★★ 5/5
GoogleBig thank you to James, Aston and the team for helping us purchase our house. You made the process super easy and were incredibly helpful throughout the process. Thank you 🤩 …
Jemma · 1 October 2025
★★★★★ 5/5
GoogleFast, Friendly and very positive approach from the viewing to picking up the keys. The Property Manager Jacob was fantastic help regarding the viewing and questions we had.
Highly recommend, McCartney < 3
Nidhin · 25 July 2024
Agent replied · 23 October 2024
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience, from viewing the property to picking up the keys. It's great to know that Jacob provided you with excellent service, I'll be sure to pass along your kind words to him.
We truly appreciate your recommendation and are glad we could help make your experience a smooth one. If you need anything in the future, please don't hesitate to get in touch.
Best regards,
The McCartney Team
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