Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWish I could give it 0 stars
Wish I could give it 0 stars. I got contacted on Fiverr bout a typing project wortth $3000. I cokmpleted it but then they transferred the amount to a dodgy online banking system and not my paypal. Not to mention that banking system requires a dpsoit of $200 to withdraw balance. They asked me to transfer and no reposne
Roger · 15 June 2024
Agent replied · 24 August 2024
Hello Roger, the communication you received did not originate from Dun & Bradstreet. Dun & Bradstreet will never reach out to you via chat-based applications like Telegram, WhatsApp, or Signal. All Dun & Bradstreet official emails have an email address ending with "@dnb.com". Please do not share any personal information, carry out payments or undertake any projects in response to a request of this nature claiming to be from Dun &Bradstreet. If you continue to receive this type of communication, do not respond to the email. Instead, please forward it to security@dnb.com
★★★★★ 1/5
TrustpilotComplete scammers
Complete scammers. They rip off small businesses like ours by making it very difficult to cancel after signing up.
RC · 4 November 2025
Agent replied · 10 June 2026
Hi, we’re sorry to hear about your experience and the frustration you described around subscription cancellation. This is not the experience we aim to provide to small businesses. Please contact feedback-reviews@dnb.com so we can review your concerns in more detail.
★★★★★ 1/5
Trustpilota complete scam
a complete scam. they make u sign up for a renewing account and then won't let you cancel it.
Daniel · 23 October 2025
Agent replied · 10 June 2026
Hi Daniel, we’re sorry to hear about your experience with subscription renewal and cancellation. Transparency and customer choice are important to us, and this is not the outcome we aim for. Please contact feedback-reviews@dnb.com so we can review your account details.
★★★★★ 1/5
TrustpilotWARNING DO NOT WASTE YOUR HARD EARNED MONEY WITH THIS COMPANY!!
I GUESS WE AS BUSINESS OWNERS ARE FORCED TO DO BUSINESS WITH THIS COMPANY TO OBTAIN BUSINESS CREDIT BUT I DONT MIND TELLING YOU THAT THEY HAVE THE MOST WORST CUSTOMER SERVICE ONE HAS EVER SEEN EVEN THE FEMALE MANAGER NICOLE MOORE I JUST SPOKE WITH WHO SIMPLY REFUSED TO DO HER JOB AND LIED TELLING ME THAT ALL OF MY BUSINESS INFORMATION WAS CORRECT WHEN IN FACT IT WAS NOT!! HOW SAD IS THE CULTURE IN THIS COMPANY IS TO LIE TO, HANG UP ON AND BEHAVE IN A SUCH A WAY YOU’D THINK THEY ALL HAVE NO EDUCATION AND JUST WAS RELEASED FROM PRISONS. ENOUGH IS ENOUGH IT’S TIME TO FIGHT BACK AT THESE GOD AWFUL COMPANIES HANDING OUT CUSTOMER SERVICE FROM HELL!! MY ADVICE IS TO RECORED EVERY INTERACTION WITH THEM AND EXPOSE THEM ON EVERY SINGLE SOCIAL MEDIA PLATFORM KNOW TO MAN SO PEOPLE WILL NOT WASTE THEIR MONEY ON THIS AWFUL COMPANY’S BEHAVIOR. BEWARE AND DONT SAY I DIDN’T WARN YOU!!
Ms · 24 October 2024
★★★★★ 1/5
TrustpilotHORRIBLE
HORRIBLE! I'm not sure where they get their information from but its wrong, wrong and wrong. I asked that they remove my address from another unrelated business page on their site because we had nothing to do with them and it was like pulling teeth. 2 phone calls and an email and the person on the phone didn't grasp the concept that I had no idea what the other business correct address was and that if they wanted to find it they need to do the following things.....
A.k · 25 September 2024
★★★★★ 1/5
Trustpilotterrible
terrible. the company should be disrupted. beyond incompetent for a basic service.
Ben · 26 November 2025
Agent replied · 10 June 2026
Hi Ben, we’re sorry to hear that your experience did not meet expectations. We appreciate you taking the time to share this feedback. Comments like yours help inform where improvements are needed.
★★★★★ 1/5
TrustpilotI would give zero stars if I could
I would give zero stars if I could. This is the absolute worst business I have ever dealt with and the fact that they are the ones who control business credit is just crazy. I applied the first week of June for a Duns number they said 30 days. 30 days came and they told me I was denied because they couldn't get ahold of me, so another 30 days same exact thing trying to get me to pay to have it expedited. No way I'm giving these people my money. I never once had a missed called, I verified my info multiple times but they said it didn't matter because they weren't the verification department, I asked for a number to call so I could verify and they said there is no number. Seriously no number to call so if you miss a phone call that never happened you are just out of luck. Fast forward another month and a half so almost 4 months I call to check on it and now get told I have a Duns number? So I never spoke to any verification department and now I have a Duns number. Why couldn't I have gotten it the first month like I was supposed to. This has sat me back 4 months with my business credit which already takes time to build. I log onto DNB and it still shows my Duns number pending and I don't have access to credit insights. I have talked to a few different people over this issue and keep getting pointed to someone else and my problem is never resolved. They have the absolute worst service I have ever dealt with. This is the worst business I have ever dealt with it is such a shame that they are the ones who control business credit.
Brady · 13 September 2024
★★★★★ 1/5
Trustpilotthey employ solicitors who are not reg…
they employ solicitors who are not reg or allowed to practice in the UK - all very dodgy. I would not recommend any lawfrim that operates in this manner. Contactcentre 15:58 (38 minutes ago) to meTo whom it may concern, Thank you for your email of 20 August 2024. Brevity Law Limited I am unable to find an organisation on our records named Brevity Law Limited. We therefore do not regulate this organisation. Shelley Mackay-Davidson I am unable to find a solicitor on our records named Shelley Mackay-Davidson. As this individual is a lawyer of another country, they may have been a Registered Foreign Lawyer. More information about Registered Foreign Lawyers can be found at our website.SRA
Letters · 20 August 2024
★★★★★ 1/5
TrustpilotWorst service
Worst service, they will not respond to any calls and emails.
Murthy · 14 November 2025
Agent replied · 10 June 2026
Hi Murthy, we’re sorry to hear about the challenges you’ve had reaching our teams and receiving timely responses. This isn’t the experience we aim to provide. Please contact feedback-reviews@dnb.com so we can look into this further.
★★★★★ 1/5
TrustpilotThis company is an absolute scam
This company is an absolute scam. Stay far away!
MY · 2 December 2025
Agent replied · 10 June 2026
Hi, we’re sorry to hear this has been your experience. This feedback is important to us, and we appreciate you taking the time to share it.
★★★★★ 1/5
TrustpilotI would give zero stars if it would let…
I would give zero stars if it would let me. I applied for my duns number 2 months ago and still don't have one. They denied me at 30 days saying they couldn't get ahold of me, then denied me again today for the same reason. I have never missed a call in both situations. No one has tried to contact me and there is no number to contact the verification department. There should be a way to contact the verification department absolutely horrible business that there is not. I have talked to multiple people at Dun and Bradstreet and verified all my information that should be enough. An American answers then switches you to the customer service which is all foreigners reading off a script. They have absolute horrible customer service and a horrible business structure. This is setting my business back 3 months because I need that number for credit reasons.
Brady · 29 July 2024
★★★★★ 1/5
TrustpilotThese people are not worth it
Unacceptable behaviour and I would never recommend this company.
Foteini · 18 July 2026
★★★★★ 1/5
Trustpilotwebsite is dificult at best
had a phone number change and D&B page still reflects my old number
John · 17 September 2025
Agent replied · 10 June 2026
Hi John, we’re sorry to hear about the difficulty getting your contact information updated. We understand how important accurate business details are. Please reach out to feedback-reviews@dnb.com so we can look into this further.
★★★★★ 1/5
TrustpilotThe WORST customer support and service…
The WORST customer support and service from any company I have dealt with! They are QUICK to take your $229.00 but then slow to a sub snail's pace in getting you set up. I've been in business for 25 years and never needed a DUNS NUMBER but all of a sudden some banks are requiring it...so I bit the bullet and signed up..what a waste of time and money. The fact that they run their business like this and have the AUDACITY to "rate" every other business is a joke!
Adam · 23 May 2024
★★★★★ 1/5
TrustpilotMost horrible experience with the website and support.
I have had a DUNS number since 2017, but this year, some lenders suggested that I get a credit report from D&B. After several hours of going in circles with useless verifications and repetitive registrations, I decided to call support. The support was not available till the next day. The next day, someone finally responded, but the person was very unprofessional, did not fix anything, and told me that my company was marked as "inactive" (which is nonsense) and that he would submit a request for reactivation. It was nearly two weeks ago; nothing has changed since then, and no one has contacted me. I do not understand why this company even exists.
Volodymyr · 11 May 2024
★★★★★ 1/5
TrustpilotInaccurate data BUYER BEWARE
I have been in business for 10 years and this company is reporting I have been in business for 5 years and therefore they are providing false information to unsuspecting people that inquire about me. The ridiculous part about this whole situation is that the supervisor when I told her that I started the business in another state 10 years ago it took her less than a minute to reply oops yes I see that start date of 10 years. She stated it was my responsibility to feed them information that they are gathering and providing without my consent. So basically they gather data then charge people for that data yet they are absolved in her own words of making sure that data is accurate!!!! Criminal in my opinion. If you are selling my data you are selling fraudulent information about my company to people because you are too lazy to make sure it is correct!!!!They also have my husband listed in their business directory as the principal owner and I am no where to be found. He has nothing to do with my business as a principal. They have my incorrect address on their business search yet she read my correct information to me so they have the right information but fail to update it across their platform. Again my responsibility she claims as the business to verify the information they are selling is correct!! Absurd and criminal. You are told there is no way to keep your name off of their ridiculous bogus list full of lies so buyer beware that is looking into any company using this platform. My personal experience is that a majority of the data they will provide you is likely inaccurate!This is my opinion and experience as a business owner.
Lori · 22 April 2024
★★★★★ 1/5
Trustpilotwrote a review and it took them 7…
wrote a review and about the issues with their website and it took them 7 months to reply
JOHN · 13 April 2026
★★★★★ 1/5
TrustpilotHorrible customer service…
Their customer service is so awful that my brain hurts after only five minutes of trying to make a conversation. I wanted to inquire the options of becoming their client via an enterprise subscription for their market research reports, only for their customer service agents to transfer me from one another and disconnecting my chat on two occasions, all the while avoiding to answer my straight forward questions! Sounded like I tried to connect with some gang which has the website as a front for their activities - nobody knows anything. Horrible experience! I cannot understand that a company of their caliber can have such an awful customer service!
Mara · 19 March 2024
★★★★★ 1/5
TrustpilotThey have people contacting you doing…
They have people contacting you doing work for them and when they have to pay you for work done you realise you worked for nothing this was all a scam as now you have to pay first before they pay you for work you have done.
Lientjie · 18 April 2024
Agent replied · 24 August 2024
Hello, the communication you received did not originate from Dun & Bradstreet. Dun & Bradstreet will never reach out to you via chat-based applications like Telegram, WhatsApp, or Signal. All Dun & Bradstreet official emails have an email address ending with "@dnb.com". Please do not share any personal information, carry out payments or undertake any projects in response to a request of this nature claiming to be from Dun &Bradstreet. If you continue to receive this type of communication, do not respond to the email. Instead, please forward it to security@dnb.com
★★★★★ 1/5
TrustpilotHistorically I always used dnb...
Historically I always used dnb, back in the good old days, when they had some morals and acted like a decent business. But I too have now become a victim of their snidey rolling contracts, so now I stick with Experian and pay for individual international reports elsewhere. They have absolutely no problem in taking money for nothing rather than helping their customers. For what used to be a professional decent company they are now no better than a backstreet scammer. Shame.
SJ · 7 March 2024
★★★★★ 1/5
TrustpilotTerrible website and customer service
Terrible website and customer service. It is a requirement to have a DUNS number to register a specific filing with the FDA for one of my businesses. Why the FDA would force small businesses to work with Dun and Bradstreet seems pretty ridiculous to begin with. As soon as you create an account, they offer no help and try to upsell you a bunch of stuff you do not need. So if there was an honest person not knowing any better, they would likely be scammed into spending money on something they don't need. DNB had the incorrect address and code for our business. I tried fixing it online and the site keeps giving me errors and crashes. I called in and the lady on the phone (after waiting for 30 minutes on hold) was not very helpful. She sent me a bunch of broken links that did not solve the problem. So now I am forced to send a bunch of documents to DNB so they can update our profile with the correct info, just so we can get registered with the FDA. DNB should have nothing to do with this process. DNB probably paid someone at the FDA to make this requirement. We should not be forced to share our company information with a scummy 3rd party company just to register with the FDA. Terrible experience with DNB. They literally make money of selling our information, and the government is forcing small businesses to give the information freely to DNB. Such a scam.
Phil · 7 February 2024
★★★★★ 1/5
TrustpilotAn utter mess of a company
An utter mess of a company, virtually every bit of information they have on our company is either unbelievably outdated or flat out incorrect. For instance, listing the owner as someone that passed away more than fifteen years before, when the owner has changed hands twice since. Company website changed in 2013 and they still have the old one listed. Multiple claims of late payments or a laughably low credit, lies about payments being late or money owed that has never been true. Where do they get the information from? They don't say, and much of it I suspect is just made up to make companies look bad so they get suckered into paying D&B large amounts of money to fix things. Even when you try to update the information, much of it doesn't and talking to anyone they just constantly try to sell you on monthly payments or various things they try and rip you off with. Honestly it borders on slander given that they are providing incorrect information to make our company look worse to anyone that would actually trust them, and doing so for the sole purpose of trying to get us to pay to remove the negative information. We won't be paying (obviously) and I can only hope this company closes down and anyone involved in this horrible scam gets what they deserve.
Alice · 30 January 2024
★★★★★ 1/5
TrustpilotContacted through Fiverr
I was also recently contacted through Fiverr for a project valued at $2000, but with the comments I have read, I will no longer trust that guy and will continue to improve my services on Fiverr, which is more reliable.
Ana · 24 June 2024
Agent replied · 24 August 2024
Hello Ana, the communication you received did not originate from Dun & Bradstreet. Dun & Bradstreet will never reach out to you via chat-based applications like Telegram, WhatsApp, or Signal. All Dun & Bradstreet official emails have an email address ending with "@dnb.com". Please do not share any personal information, carry out payments or undertake any projects in response to a request of this nature claiming to be from Dun &Bradstreet. If you continue to receive this type of communication, do not respond to the email. Instead, please forward it to security@dnb.com
★★★★★ 1/5
TrustpilotAfter correcting my business…
After correcting my business information on this company's website, I started receiving spam calls on my business lines about 10 times a day. There is no purpose or benefit to this company. They sell your information to spammers.
R · 9 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
