5/5
GoogleWhole service was great. Ryan was very helpful. Process very simple. Highly recommend.
Trusted Agent profile
Big Yellow Self Storage Co Ltd reviews
★★★★★
202 reviews across 1 platform
39a Robjohns Road, Chelmsford CM1 3AG
Big Yellow Self Storage Co Ltd's Chelmsford office at 39a Robjohns Road is rated 4.8 out of 5 across 202 reviews on 1 platform, including 202 Google reviews rated 4.8. Checked 9 October 2026.
Reviews
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
Google5/5
GoogleRyan made our stressful situation less stressful and couldn't of asked for a better representative. Thank you Ryan!
5/5
GoogleSam was fab and very happy to talk through the process...made it all very easy. Opportunity to see the room sizes for real...no massive pressure sales... just professional, great customer service and very friendly. Lee thank you for the coffee for myself and my lil helpers much appreciated.
4/5
GoogleChecked everything in on line & bought our own cheaper storage insurance ahead of time (make sure you have it printed to take with you & add miscellaneous "household items" to your inventory so that you match your insured amount) Check in was relatively quick and staff was very helpful. Dropped one star as due to a technical issue, they couldn't get my 24 hour access code to work and as it was a Sunday, their IT dept was slow/did not respond in time to sort it on the day..... I'll find out if the issue is resolved the next time I visit, so might update after that.
5/5
GoogleI turned up with my car full of possessions in the hope I could obtain storage space as soon as possible. I was greeted by Ryan Richmond who asked me what size storage I required and for how long. I selected a size I thought would be ample but then when Ryan asked me a few more questions it became clear to him I would need a larger area so he made his recommendation and took me up to see the unit size he was referring to. Once inside it became obvious this would be more suitable for my needs. Ryan efficiently went through all the necessary forms with me and due to my impaired hearing I had to ask him to repeat a lot. He did so without showing any sign of impatience or frustration even though there were other customers waiting. Once all ‘paperwork’ was completed Ryan talked me through and showed me the procedure for entering and exiting the building to ensure my unit was safe, secure and alarmed. All in all I was very impressed with the service and in particular with Ryan’s help and guidance. I would definitely recommend Big Yellow at Widford to others.
5/5
GoogleI have used big yellow Chelmsford for over a year. The experience has been great. They provided a competitive quote, and upgraded the locker size for free when the one I requested wasn't available. Lee & the team were always available when I had a question and the paperwork etc was easy and quick. The facilities were always clean and tidy and I never had a problem with access, even out of hours. Would definitely recommend!
5/5
GoogleRyan was very friendly and helpful
5/5
GoogleExtremely friendly and helpful staff who made checking in simple and easy. Would recommend to anyone looking for a storage unit
5/5
GoogleGreat help with booking and moving items into storage Coffee was also a bonus
5/5
GoogleI don't know where to start . I am in a bit of a predicament at the moment, but the guys at Big Yellow really made my life so much easier. I was expecting all sorts of red tape when sorting the paperwork out, but it was very easy. If I known it was going to be like this then maybe my planning and decision making would have been very different. Many thanks to you all at the store. John C
5/5
GoogleDave looked after me extremely well and he was on his own dealing with calls as well as other customers but did a great job.
5/5
GoogleGreat experience from the start Staff are knowledgeable and helpful and rates are very competitive Facilities are great and clean well kept
5/5
GoogleThere are two floors, hundreds of units of differing sizes and it's always worth speaking to the guys to discuss terms when you need extra space. It does amuse me to read the signs declaring you cannot store guns, drugs etc as the Police have authority to search units.
5/5
GoogleReceieved a fast and professional service. Ryan and Dave at the Chelmsford branch were really helpful. They made my experience smoth and hitch free.
5/5
GoogleVery good customer service. Very easy process.
5/5
GoogleExcellent service from Dave.
5/5
GoogleEasy and stress free
5/5
GoogleIncredibly helpful over the phone. Sam on reception had all the answers for any question, understood our situation and made everything as simple as possible, even recommending fantastic removal men (Happy Movers!) Once there, everything was quick and easy and both Sam and the lady receptionist (didn't catch her name) were sweet, helpful and made a delicious cup of tea. Will definitely use them again!!!
5/5
GoogleWe were well served by David and he was most helpful. He is a credit to your company
5/5
GoogleYana was very friendly and helpful on arrival. Brilliant service and will recommend
5/5
GoogleI have some storage space here at Big Yellow Chelmsford and am never disappointed in the service received or the facilities available. I never have any issue with access to my lot or getting assistance from staff within working hours. Sam behind the front desk is especially helpful, always willing and is efficient in his customer service.
5/5
GoogleChecked in easy. Good clean storage space
5/5
GoogleAwesome experience. I met this 2 lovely gentlemen one of them was Dave, and they made the process seamless for me .
5/5
GoogleExcellent place where to start a business and in general for any extra space you need for storage. Lee the manager is a very professional person always willing to help.
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Questions about Big Yellow Self Storage Co Ltd
How many reviews does Big Yellow Self Storage Co Ltd have?
Big Yellow Self Storage Co Ltd's Chelmsford office has 202 reviews across 1 platform: 202 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Big Yellow Self Storage Co Ltd's rating?
Big Yellow Self Storage Co Ltd is rated 4.8 out of 5 across all 202 reviews, and 4.8 out of 5 on Google from 202 reviews, checked 9 October 2026.
Where is Big Yellow Self Storage Co Ltd's Chelmsford office?
Big Yellow Self Storage Co Ltd, 39a Robjohns Road, Chelmsford CM1 3AG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.