Beresfords Writtle reviews in Chelmsford

Hi RNMany thanks for taking the time to post your detailed review. I am pleased that you found Melissa's approach professional and that she listened to any concerns you had.Steven BondManaging Director - Residential Lettings

Hi JimmyThanks for taking time out to provide us with your feedback. I am pleased that you have been impressed with the professional approach of our lettings team in Chelmsford and it is great that we have managed to find suitable tenants for you. I know the entire team will be very grateful for your kind words, as we all are for the 5 star rating.Steven BondManaging Director - Residential Lettings

Hi Shafi Thank you for providing us with your feedback. I was disappointed to learn that your experience when dealing with us was not positive. I have investigated this further and it appears that your viewing was scheduled for 3.30pm. Earlier, when our offices first opened for business that day we received an offer to rent from tenants who had viewed the property previously. Their interest was confirmed to the landlord and later that morning the landlord confirmed acceptance of their offer. As a result, we called you immediately to cancel your viewing. Our phone logs confirm that a voicemail message was left for you at 11.22am, informing you of the landlord's decision to proceed with an alternative party. Although not ideal, I feel that in the circumstances 4 hours prior notice to your viewing was the best outcome that we could achieve, as it was only just before this that the relevant landlord accepted an offer from someone else. From the comments contained within your review, I can only assume you had not received an alert that you had a left voicemail message earlier that morning. Being really honest, the process we followed was standard where a viewing needs to be cancelled, but I am sorry that on this occasion you felt your time was wasted. Steven Bond Managing Director - Residential Lettings

Hi Felicity, Many thanks for your 5 star award and kind comments for Ben at our Writtle office. Ben works hard to progress a transaction, guiding and supporting throughout the process. He will appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager.

Hi John Thank you for providing us with your recent feedback. I am pleased that you have found our lettings team to be helpful and informative during your recent change of tenancy within your property. We all very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi SacheraI appreciate you finding the time to provide us with your feedback. I am pleased that Ella was professional, reliable and approachable throughout your process of renting a property. Our ultimate objective is to make such an experience smooth and stress free for our customers. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Ben Thank you for your recent review. It was pleasing to read that you have been impressed with the service you have received from our lettings team and it is great to know that you wouldn't hesitate to use us again. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you so much for taking the time to provide us with your feedback. It's great that you have found Abby helpful and professional throughout, as have other members of our lettings team. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings

Thank you for providing us with your feedback. It was great to read that you have been consistently happy with the service you receive from our Company, after working with us for many years now, and we look forward to continuing working with you for many more years to come. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Deborah Thank you for providing us with your feedback. I was pleased to read that James provided you with a professional service in seeking new tenants and that he kept you well informed throughout the process. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi PaulThanks for your feedback following your recent dealings with our lettings team in Chelmsford. I am pleased that your experience was a positive one and that both James and Abby in particular proved helpful and efficient throughout.Steven BondManaging Director - Residential Lettings

Hi MahmoudI really appreciate you taking the time to provide us with your feedback following your recent dealings with our local lettings department who cover the Havering Borough. It's great that you found their approach kind, polite and professional and that they went above and beyond to assist you. I know the entire team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi SteveThanks for your feedback and I am pleased that you were impressed with Rylie's approach. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Lauren, I was pleased to read that you were kept fully informed and updated throughout your recent dealings with us and we all appreciate your 5-star rating. We look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

HI LaurajThanks for your feedback. I am so pleased that Debby has impressed you during your recent dealings with our lettings department at Braintree. It's great that we have now managed to find you a suitable property and I hope you enjoy your time living there. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Many thanks for the great review for Susie and Ben who are based at our Writtle office. You will have been in safe hands with the sale of your late parents house as both Susie and Ben are dedicated to providing the best possible customer care. They will do everything within their power to ensure the process goes through smoothly, going the extra mile to resolve any issues which may arise. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi LauraThanks for your feedback. I am pleased that James was quick to respond to your emails and telephone calls and was professional in his approach. I know that he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Glen Thank you for providing your recent feedback. I was pleased to read that you have been happy with the service you have received from Lauren with your tenancy renewals and licensing application. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi DavidThank you so much for taking time out to provide us with your feedback. I was pleased to read your positive comments regarding the level of service provided to you by our lettings team at Brentwood, but specifically Eleanor. I know she always goes out of her way to assist her clients and I am pleased that she helped you find a suitable property to rent.Steven BondManaging Director - Residential Lettings

Hi SusanSo pleased that we were able to assist with taking over the management of your flat in an effective manner. This can always be tricky, but its great that our lettings team and Abby in particular have made it a little less stressful for you on this occasion.Steven BondManaging Director - Residential Lettings

Hi Charlie,Trustpilot is not a site we currently subscribe to and I have been alerted to the review you have recently left. I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with our Branch Manager, I am assured your sale is being dealt with. Whilst we do appreciate there was a lapse initially with communication due to high call volumes, this is now in hand and your transaction is being progressed. With house sales currently taking an average of four months to go through, it is unlikely you will meet the stamp duty deadline, regardless of any delay thus far. Rest assured our Branch Manager will remain in close contact with you, but if you have any further concerns, please do not hesitate to contact me on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager

Hi Kara,Many thanks for your feedback. I was pleased to read that you have had a positive experience in your recent dealings with our Company and that Gabby explained everything to you and promptly dealt with any queries. Our aim is to take away from both landlords and tenants alike any potential stress associated with renting and it's great that in this instance our staff met all your expectations.Steven BondManaging Director - Residential Lettings

Hi JoThanks for your positive comments regarding Eleanor in our lettings department. I know she will be very grateful for your kind words, as we all are for the 5-star review.Steven BondManaging Director - Residential Lettings

Hi Mike,Many thanks for taking the time to leave your review. I was pleased to read that on the whole, you have been pleased with the service provided to you. Unfortunately, there can sometimes be delays due to issues which are beyond our control, but I am glad that you have found Karen and her team to be helpful and informative throughout this process. I know they will will all be very grateful for your positive feedback. Steven BondManaging Director - Residential Lettings