Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSupportive and Helpful
During a recent visit Jack was as supportive and helpful as ever. He looks out for the interests of both the tenant (myself) and the landlord, which means we are well looked after by Beresfords and can feel at home in the property. Jack is friendly and professional, and follows up quickly and efficiently. Thank you Jack!
Kay · 21 June 2024
Agent replied · 24 October 2024
Hi KayMany thanks for taking the time to provide us with your detailed feedback following your recent dealings with Jack and rest of our lettings department at Braintree. I am pleased that your experience of dealing with us was positive and that you felt fully supported throughout the process. I know that Jack in particular will be grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames Annetts professional and Knowledgeable. My first interaction with James at…
My first interaction with James at Beresfords was very polite and professional. He listened to my individual needs and swiftly responded matching me with properties that I hadn’t previously seen, after searching for many months. I would highly recommend James Annetts at Beresfords above all other Estate Agents in the local area. First class service!
Mel · 24 July 2024
Agent replied · 24 October 2024
Hi MelI am so pleased that you found James polite and professional, and that he matched you effectively with properties that met your specific requirements. I know he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWe have recently sold our first property with Beresfords Writtle and we couldn’t recommend them enough, we would like to thank Matt in particular.
From the very first point of contact, right through to exchange, Matt has been fantastic at communicating with us, offering sound advice, and he was an absolute pleasure to have guiding us through this process. Matt is very friendly, honest, and he has been a great pillar of support.
We are so pleased that we chose Beresfords Writtle to help sell our property, as we felt in very safe, and capable hands with Matt.
Many thanks for all your help and support.
Phillippa · 12 November 2022
Agent replied · 11 November 2024
Hi Phillippa,
Many thanks for taking the time to leave such a great review for our Writtle office and in particular Matt, who assisted you throughout your sale. Matt works hard to provide the best possible customer care, guiding and supporting from the first point of contact through to exchange and completion. He will keep all parties regularly updated throughout the transaction. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Thank you for the recommendation.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleWe've spent 18 to 24 month searching for a new home to purchase. Missing out on several, having some not so great sellers to deal with, all of course being amplified by the current supply and demand challenges. However, on the day we met Susie and her team at Beresfords (Writtle), our fortunes changed...
The way the viewing was handled on the day was one of the best we've had. The great service didn't stop there. The negotiations, follow up and on going communication up to exchange of contracts has been exceptional. We've made friends for life at Beresfords and are looking forward to moving in to the house in the next 2 weeks!
Thanks Susie and Team... stay awesome!
Mark · 12 November 2022
Agent replied · 11 November 2024
Thank you Mark for taking the time to leave such a great review for Susie and her team at our office in Writtle. With many years of experience between them, you would have been in very capable hands.
The team are focused on providing the best possible customer care and with their knowledge, would have been equipped to deal efficiently with any issues that may have arisen throughout the transaction. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleBeresfords (Writtle) have been absolutely amazing throughout our buying journey - and it really has been a journey for us; encountering obstacles presented by Covid-19 to unpredictable changes in the housing market. One thing that has stayed constant throughout however, has been the support from the team at Beresfords. Although estate agents essentially work for the vendor, we always felt that we were valued as people; not just customers. From Matt Steane in particular, we consistently received prompt responses and honest answers. I am truly grateful to Matt for his integrity and decency throughout. We love our new house. Thank you Matt, Charlotte, Tina & Susie.
Laura · 12 November 2022
Agent replied · 11 November 2024
HI Laura,
Thank you for taking the time to post such a great review for Matt and the team at our office in Writtle. You will have been in very safe hands throughout these challenging times as the team remain dedicated to providing the best possible customer care. They will offer guidance and support throughout the journey whilst keeping all parties regularly updated. Your 5 star award and kind comments are much appreciated and we wish you many happy years in your new home.
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
TrustpilotPaul was simply fantastic.
Paul was simply fantastic.Having had a relatively complicated referencing process, under stressful time constraints, he showed empathy and was persistent in reassuring us - leading to us securing the property we wanted to rent. The team at Beresfords were great to deal with and we couldn't be happier with the service.
Warren · 25 September 2024
Agent replied · 24 October 2024
Hi Warren,Thanks for providing your feedback and I am pleased that you were impressed with the service extended to you by Paul in our lettings department in Billericay. I am so pleased that he and the rest of his team were supportive and that you were appreciative of their efforts. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish. The team were responsive, helpful, and kept everything moving smoothly throughout the process. Communication was clear and timely, and any questions I had were dealt with quickly. The move-in process was straightforward, and everything was well organised. Would definitely recommend.
Sam · 20 April 2026
Agent replied · 23 May 2026
Hi Sam
Thank you so much for your positive review. It is always great to read that our clients have had a smooth and efficient service throughout the move in process and it is great that you would not hesitate in recommending us to others. We all very much appreciate your 5-star rating and wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRental Renewal
Rental property was due for renewal in January. Lauren contacted us and provided the options available and the current market rate.Lauren then contacted the tenants straight away and new terms were agreed within a couple of days. Good clear communication and Lauren made the whole experience very easy.
Deborah · 30 October 2024
Agent replied · 22 December 2024
Hi DeborahWe appreciate you providing us with your feedback from your recent tenancy renewal. I am pleased everything proceeded without issue and that you felt the communication between Lauren and yourself was effective. We always strive to make these negotiations as easy as possible for all concerned.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI’m so glad we chose Beresfords…
I’m so glad we chose Beresfords Havering for our lettings needs. We have had comprehensive dealings with Amy & Karen and both are an asset to the company. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for their housing needs within the particularly difficult market. Thank you Amy & Karen.
Hardeep · 13 October 2023
Agent replied · 24 October 2024
Hi HardeepI just wanted to reply personally, having read your recent review. I am pleased that you have been impressed with the way in which our lettings team have handled your queries and it is great that you would not hesitate in recommending us to others. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you to Rylie- brentwood branch
I have been a beresfords tenant for 8 years, I am now looking to relocate due to a change in circumstances. Rylie from the brentwood branch has gone above and beyond to try to help me find a suitable property. She is a credit to the company, such a lovely, polite and helpful lady, nothing is ever too much. She really is an invaluable member of staff.
Jordanne · 15 October 2025
Agent replied · 22 October 2025
Hi Jordanne
Thank you so much for posting your recent review. I was pleased to read that Rylie has been helpful and efficient whilst assisting you in your search for a suitable property as you look to relocate. It's great that we have been able to assist you over so many years and we look forward to working with you again in the future. We wish you all the best with your move.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI’ve been looked after & treated well…
I’ve been looked after & treated well during the process of finding a new place to live.
I would definitely recommend this lettings agency to other people
Daniel · 27 August 2026
Agent replied · 22 September 2026
Hi Daniel
Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided to your during your recent search for a suitable property to rent. It's great that you would not hesitate in recommending us to others and we all very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Help With Our Deposit Return
After checkout, Jazmin supported us throughout the whole deposit return process and communicated very well between us and the landlord. Thanks to her help and professional handling of the discussions, we received our full deposit back. She was always responsive, helpful, and understanding.
Baris · 7 May 2026
Agent replied · 23 May 2026
Hi Baris
Thank you for posting your recent review. It was great to read that Jazmin has been instrumental in the handling of the return of your deposit, keeping you up to date and well informed of proceedings throughout. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJane Mann at Berefords Country and…
Jane Mann at Berefords Country and Village was an absolute pleasure to work with. From the moment she viewed our property, her professional advice and empathy in a difficult market was extremely appreciated. A clear communicator, very experienced, and always quick to respond. We very much appreciated her candid approach and support. Thank you.
Deborah · 22 July 2024
Agent replied · 24 October 2024
Hi Deborah,Many thanks for the great review for Jane, Branch Manager of our Country and Village department. With many years experience, you will have been in very safe hands. Jane is focused on delivering the best possible customer care and will tailor her approach dependent upon circumstances. She will guide and support throughout the process, keeping all parties regularly updated. Your 5 star award is much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotLauren Johnson & Team were excellent
Lauren Johnson and the rental team were excellent. They kept me in the loop throughout and were very thorough in dealing with my requirements. Would highly recommend.
Christian · 24 August 2026
Agent replied · 24 October 2024
Hi Christian
Thank you for providing us with your recent review. I am pleased that Lauren has been efficient and informative during your recent dealings with her and it is great that you would not hesitate in recommending us to others. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
Trustpilot5 Star Review for Kris!
I cannot praise Kris Murrells at the Chelmsford branch enough for his exceptional service in the lettings team. Kris went above and beyond, proactively chasing every enquiry and guiding me seamlessly through the entire process. His efficiency and dedication made the entire experience a breeze. I cannot recommend working with Kris enough if you're in search of a new home. He truly made the difference. Thank you, Kris!
Taj · 7 September 2023
Agent replied · 24 October 2024
Hi Taj,Thank you for your feedback regarding our lettings team in Chelmsford, but especially regarding Kris who you found helped make the whole process stress free and seamless, during your search for a suitable property to rent. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRecommendation of Beresfords Letting Team
Sian and Danny have been professional, helpful and efficient throughout the whole process. I would highly recommend the Beresfords letting team.
Lauren · 25 September 2026
Agent replied · 10 October 2026
Hi Lauren,
Thank you for providing us with your recent review. I am pleased that you were happy with the service provided to you by Danny and Sian in our Witham office who were supportive and professional throughout your dealings with them. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery efficient knowledgable
I contacted Beresfords to discuss the new Landlord legislation and Spoke with Lauren. Lauren provided clarity on the legislation, how it will affect me as a landlord going forward and answered all my questions. Additionally, emails were responded to promptly and any information requested was provided to me. Very professional and friendly service from Lauren.
RCraig · 13 January 2026
Agent replied · 22 January 2026
I just wanted to thank you personally for providing your detailed feedback. I was pleased to read that you have been happy with the service provided to you by Lauren, and as a valued client, have found her to be informative and prompt when responding to any queries or questions you may have had. I know she will be very grateful for your kind words and we look forward to continuing our working relationship with you in the years to come.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat customer experience
I saw some properties advertised by Beresford. Made contact and one of their property consultant, Hannah Grant responded. She called me to get my specific requirements for my next rental property and she understood what I needed. After our initial chat, Hannah was on the ball. She was passionate and hard working always alerting to new properties not even on the market yet. She put me first and would call me as soon as a property (she knew I would like) was available to view. Showed me great customer services. I thoroughly enjoyed working with her and would return when in search of my next property.
Christine · 29 June 2022
Agent replied · 24 October 2024
Hi ChristineThank you for taking the time to post your detailed review. I was pleased to read your positive comments regarding Hannah and it is great that as a result of your recent experience you would consider using Beresfords again in the future. Also, many thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA very happy customer!
I am delighted to say that when I chose Beresfords to act on my behalf to sell my property I made a very smart move. I dealt with Josh Auger in the Chelmsford office mainly although any other members of staff I spoke to were equally efficient and polite. I just got to know that Josh was working hard for me whether I heard from him or not. Over the years I have become tired of chasing Estate Agents for news or action. Not the case with Beresfords!Josh was always one step ahead with his polite no nonsense approach- efficiency personified.If I left a message there was no waiting for a week or more for a response- it was immediate. I'm writing this before I have even exchanged which you might think is a leap of faith but I have every confidence in Josh, the team and the company, with its old fashioned values, to see my job through to the end. If it can be done I trust Beresfords to do it.Thanks to you all for restoring my faith in personal service and good old fashioned values.
Andrea · 28 June 2022
Agent replied · 24 October 2024
Hi Andrea,Many thanks for taking the time to leave such a great review for the team at our Chelmsford office, and in particular Josh. It is pleasing to hear you have been impressed with the level of service extended to you as the team are all committed to delivering the best possible customer care. They will keep our clients updated regularly to ensure the sales process is as stress-free as possible, guiding and supporting throughout the journey. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotFlat Inspection
Sarah was great today when she did our inspection. Friendly and approachable she asked if we had any issues with the flat. When taking photos was mindful that my partner was working from home. She noticed our kitchen tap was dripping slightly and noted it so water wouldn't be wasted. A small detail which she picked up on and wanted to help sort. She did everything to a high standard and was respectful looking around the flat. Sarah is a great asset to your team at the Chelmsford Beresfords branch.
Natalie · 8 June 2022
Agent replied · 24 October 2024
Hi NatalieThanks for posting your review.I am pleased that Sarah's approach when visiting your property met your expectations and I know that she will be very grateful for your kind words an 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThoughts from a property virgin
Tessa and the team in lettings have been nothing but a joy to work with for the last 12 months.This was my first buy to let property and Tessa took her time, explaining everything to me clearly and concisely, avoiding all the pitfalls and helping me every step of the way, the fully managed service meant i never had to worry about the tenant in my property, who was checked and refferenced before entering and was put in constant contact if any issues arrose.I cant thank Tessa, Sarah, Dominique and the rest of the team enough for their hard work and service.
Thom · 7 June 2022
Agent replied · 24 October 2024
Hi ThomThank you so much for taking the time to post your recent review. We are all delighted that you have chosen Beresfords as your letting agent for your first buy to let venture. It is great that you felt supported throughout the process by Tessa and the rest of our lettings team in Colchester and I hope that we can continue to act for you for many years to come.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service
I have been dealing with with Ross at Beresfords property agents. He has been patient, kind, helpful, polite and very informative. No questions were unanswered and he has been diligent and competent. I would fully recommend him if you are needing advise with buying/selling a property. Excellent service!!! 👍
Sue · 9 October 2026
★★★★★ 5/5
TrustpilotExcellent professional service
I have dealt with Beresfords for over ten years now while renting out a property. Their service is always professional. Advice is always accurate. I would completely recommend this company.
David · 19 March 2026
★★★★★ 5/5
TrustpilotExcellent and fast services
Excellent and fast services. My experience with Beresford letting has been a great and easy process. Great value for their services. Thanks to Chris and Abby for giving useful information and thanks to all the staff in Beresford letting. I really appreciate it. God bless you all and keep on with your hard works
Margaret · 23 May 2024
Agent replied · 24 October 2024
Hi MargaretThank you for providing your feedback following your recent dealings with your local Beresfords lettings team. I was pleased that your experience was a positive one and I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
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