Trusted Agent profile · Chelmsford
★★★★★
821 reviews across 2 platforms
1 St Johns Green, Writtle, CM1 3DZ, Chelmsford, CM1 3DZ
Part of Beresfords, see every office.
Beresfords's office in Chelmsford, at 1 St Johns Green, is rated 4.7 out of 5 across 821 reviews on two platforms, including 39 Google reviews rated 4.7.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
TrustpilotVery good service and always a pleasure…
Very good service and always a pleasure dealing with their team (especially Donna & Stuart) Brilliant!!
Hi DanielI am so pleased that you were impressed with the service that our staff provided to you recently and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent service from the service from the start…
On contacting Beresfords they were extremely efficient from the start. I was looking for property in the Chelmsford area and contacted over 20 companies and Beresfords was the only company to follow up with my request. It is difficult to find this kind of efficiency nowadays so I would recommend anybody to use the excellent company. I don't think you would regret it.
Hi Mrs AndersonI was pleased to read that our local property team in Chelmsford responded to your requests and it's great that you are happy recommending us to others. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJack has been very helpful and kept us…
Jack has been very helpful and kept us updated throughout the process. Thank you 😊
Hi EmmaThank you for your recent review. I am pleased that Jack has proved helpful during your recent dealings with him and that he kept you fully updated throughout your application process.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBrilliant experience with Beresford’s
Brilliant experience with Beresford’s, Joe has been extremely helpful throughout the process… very helpful advice that has really helped in the decision making process! Thank you!
Hi Scott,So pleased to read your positive feedback. Glad that Joe was helpful throughout the process.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotGenerally a good experience
Generally a good experience. We wanted to step away as much as we could from the rental property and on the whole this has been achieved although they could do more to deflect tenant’s requests for minor repairs (which could usually be undertaken by the tenants easily and at little or no cost).
Hi DavidI am pleased that your experience of dealing with our local lettings team has been positive and that they have generally dealt with everything effectively on your behalf. I note your comments regarding tenants requests for minor repairs. We will always try to deal with minor requests ourselves directly with the tenants wherever possible, albeit in some instances we are left with no option but to seek landlord's approval, as ultimately it would be a landlord's money that we would be spending to rectify such matters. Nonetheless I am grateful for you providing us with your thoughts and we will be very mindful of this moving forward.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotScot flat.5
I recently rented a flat through beresfords .thanks to hannah / Holly and the team they made a very stressful job . Very easy .would recommend always .excellent team .
Hi ScotMany thanks for taking time out to post your feedback. I was pleased to read that Hannah and the rest of the lettings team at Brentwood assisted you effectively throughout the rental process, and it is great to know that you would not hesitate in recommending them to others.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotReally smooth tenancy renewal
Really smooth tenancy renewal. Highly recommend Lauren Mobsby at Beresfords.
I am really pleased that the renewal of your tenancy went without issue and that Lauren Mobsby was effective in assisting you with this. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBeresford you can trust!
After a bad experience house hunting and purchasing a house in Essex, Ben from Beresford restored our confidence and helped us from start to finish with our purchase. His ability to deal with our expectations and frustration is remarkable!! Guys, if you need help buying or selling a house in Essex then Beresfords is definitely the estate agency to choose! There is no other like Ben, he sees to it that his crew follow up on everything from start to finish! I can't close this review without saying a big thank you to Alison Horsley for all her help too.
1/5
TrustpilotTrust the rating or your experience?
Beresfords is not what they portray to be. (sweet at first, then the true colours are seen later)I've lived as a tenant on one of their properties for years, always keeping the place in the condition I received it in. However, they are EXTREMELY landlord-focused, to the point - "let's care a damn about our tenants, although they are the ones paying".In the peak of December winter, our gas heater (for heating and for hot water) stopped working., It took weeks to get an engineer from British Gas, but when they checked it out, they mentioned the landlord needs to service it, as its really old and does not function. Beresfords did nothing, we were left to use ice-cold water for several weeks. The property was poorly maintained (even our neighbours attest to this fact)On finally deciding to leave, (forced to leave) the landlord claimed our whole deposit - although we had the place cleaned up and the necessary fixes done (professionally at our expense (approx. £500+)Yet the landlord quoted bogus charges and tried to take all the deposit money - to which Beresfords was in full support off. (on challenging this, they agree to settle to close to nothing, as they knew they were trying their luck and wouldn't be able to justify this.IS THIS PARTIALITY WHAT ONE SHOULD EXPECT FROM AN AGENCY? I asked Melissa the lady we dealt with for a complaints contact, to which she hasn't yet replied. So much for customer service. Also like to point out a lady Lauren, her emails are so rude and condescending, I genuinely feel some of the staff need sensitivity training. (they talk to you like are an uneducated 10-year-old, who should obey whatever they say, to appease the landlord, even at unreasonable clauses.)The overall arrogance of the branch is appalling, I never want to be a customer of Beresfords ever again and will advise people to be extremely vigilant in dealing with them. They claim to be the best, so I'm not sure if the other reviews are even legitimate, but my experience speaks for itself and this is only to safeguard their next possible victim.
Hi NeilHaving read the extensive comments contained within your review, I wanted to reply personally having investigated the matter myself in more detail.Naturally, I am sorry that you felt that our staff were purely landlord focused whilst you were a tenant in one of the properties which we manage.Having reviewed the extensive filenotes I believe that our personnel have tried to assist you with any related issues that rose during your time at the property. Unfortunately, in certain cases particular situations were out of our direct control and we were dependent on other third parties to either make decisions on the next course of action, or contractors such as British Gas who we have no influence over whatsoever. At the end of your tenancy it was evident that there was damage incurred at the property which was deemed to be beyond normal wear and tear. The landlord concerned expected you to make some form of contribution towards the necessary repairs and Melissa played her part in negotiating between both parties to try and reach a mutually acceptable agreement. Therefore, to suggest that Beresfords acted inappropriately throughout your tenancy is, in my view, grossly unfair.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotVery helpful
James has been very helpful in locating a property for me to rent all whist keeping me updated and informed every step of the way.
Thanks for your recent feedback and I was pleased to read that James in our local lettings department has been very helpful in finding you a suitable property to rent and remained in touch with updates throughout the transaction. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotFantastic staff & customer experience
Alice, Paul Lynn & Ella were superstars
Hi TayoThanks for your feedback and I am pleased that our lettings team in Billericay exceeded your expectations.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotService
Following my recent experience dealing with Abby Johnson from Beresfords Lettings Department in Chelmsford, I can't speak highly enough of Abby's professionalism and service. We were a little tight on time to get the tenancy organised and she not only managed our expectations throughout, but did exactly what she said she was going to do, when she promised to do it.Great job Abby, thank you.
Hi MarkA belated thank you for the kind words expressed in your recent review. Abby has worked for us for many years and always does a great job for both the Company and all the clients that she deals with. I am glad she was able to assist you effectively in a professional way and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHannah was super efficient
Hannah was super efficient, pleasant and I cannot fault her. Answered every question I had. Overall amazing experience. Hannah went above and beyond.
Hi AriMany thanks for your feedback and I’m pleased that you were impressed with the service provided to you, especially by Hannah. We all very much appreciate your 5-star rating.Steven BondManaging Director, Residential Lettings
5/5
Trustpilotwater tap issue
Dealt with Vanessa Young on a water tap issue. Resolved the issue in 3 days. All the communications and updates were very professional and efficient. Thanks for the quick support on that
Hi Abhijith,Many thanks for providing your feedback following your recent dealings with Vanessa. I am pleased that you found her approach prompt and professional. I know Vanessa will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotScott’s the man- helpful & professional.
Scott was professional & informative.He explained everything in layman’s terms which was extremely helpful.What his expectations were on my property were all fulfilled.He continues to be helpful & supportive and is always happy to oblige with any advice or questions I might have.
Hi Louise,I just wanted to reply personally and say thank you for posting your recent review. I am pleased that Scott was both professional and informative, explaining everything clearly. It is great that he has been able to be of assistance to you.Steven BondManaging Director
5/5
TrustpilotLauren has been very flexible and…
Lauren has been very flexible and accommodating throughout the process, very happy with how she has handled the renewal ☺️.
1/5
TrustpilotHow on earth is possible Beresfords has…
How on earth is possible Beresfords (Chelmsford branch )has such good reviews??Every single time when I call and ask about property I want to buy, the answer is:- already sold- or we have few viewings today- don’t know what property are you talking about but I think it has been sold, and you still see those properties on the website for another couple of months.The whole experience talking to Beresfords employees is appalling, and maybe my foreign accent is the main cause. Don’t have similar experience with other agencies.
Hi Adrian,It is naturally a concern to see your one star review you recently left regarding your experience with our Chelmsford office. Unfortunately, as you did not leave your full name, I am unable to locate a record for you and do not know when we may have dealt with you as a customer? It is quite possible that the property you enquired about may have been sold subject to contract at the time, but became available again at a later date. Please note also we will do our very best to accommodate any viewing requests, but it will be dependent upon when it is convenient for the seller and availability in our diary.Our people are focused on the quality of their customer care and I would like to investigate accordingly to ascertain whether further training is required. Please could you contact me on a.horsley@beresfords.co.uk and I will take further information. Alison Horsley, Customer Service Manager
5/5
TrustpilotProperty was listed and let within a…week
Property was listed and let within a week,For the listed price. Had constant communication with Cameron every step of the way. This is my first property let and Cameron made the process very easy.
HiThanks so much for your feedback. Great news that we let your property within a week at the asking price and that you received regular communication throughout.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBoth Tom and James were amazing!
Both Tom and James were amazing!! Helpful, efficient, friendly, very knowledgable and always happy to help … I have now moved into my new flat with complete peace of mind.Thank you so much 😊
Hi ShelleyI am so pleased that everything went smoothly for you and that the service provided by Tom and James exceeded your expectations. I hope you enjoy your time in your flat.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotProfessional letting service
We were very grateful to Kris and all the team - Tom, James and Abby - for all their help in letting our property. Despite our fair share of disappointments and frustrations with potential tenants, the team remained patient and professional throughout which helped us through the process. They communicated well and made every effort to find the perfect tenants for us.
Thank you for taking the time to provide us with your feedback. I am pleased that our lettings department in Chelmsford assisted you effectively in the letting of your property and it's great that they managed to find you more tenants in the end. I know the team will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotMaria sales team
Hi Maria Further to our conversation on the phone, I find the treatment from you very unprofessional.I have provided full information to you and your company with the details that the property is owned by a limited company.I am acting as a agent on the company’s behalf.You have my contact details and I have spoken to various people with no indication there was a problem with making a visit to the property for a valuation.I find this bizarre that your company with offices nearby to the property have caused such difficulties when three further agents have supplied the same information as you & also visited the property.
Hi Terry,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed review of our files, it would appear the property is owned by another individual and there is no record of you as a third party, whom we can liaise with. We have a duty of care to our clients and would not be able to carry out an appointment for someone else, without prior authorisation from the legal owner. If the legal owner wishes to contact us directly, we would be more happy to take instructions. It concerns me that other agents may have acted without taking the same care and due diligence. Should you wish to discuss this matter further with me, please contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager
5/5
TrustpilotVery friendly
Very friendly and did not take up too much time
Hi Ngozi Thanks for providing your feedback. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotRental Property
Excellant communication.
Thank you for providing your recent feedback regarding Ross in our renewals department. I know he will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotCorrine, house inspection
Corrine came and done my house inspection today and it was a pleasure to meet her.Corrine was curtious, professional and talked through every aspect of the Inspection.Beresfords always gets top marks feom me.
Hi DebMany thanks for posting your recent positive comments regarding Corrine. I am pleased that you found her approach both courteous and professional. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
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