Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy experience with with the agents…
My experience with with the agents hasn’t been too great as I have had some who have treated you like shit but with Lauren she’s very prompt and very good at communication.
Shaz · 17 November 2025
Agent replied · 22 November 2025
Hi Shaz
Thank you for your recent review. I was sorry to hear that your experience of working with other agents has not been a positive one, so it is great to know that you have been happy with the service by Lauren and she has maintained good communication with you throughout. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleSusie is top of her game, really understands the local housing market in Writtle and helped guide us through the selling of our house.
Tony · 8 June 2024
Agent replied · 11 November 2024
Hi Tony,
Many thanks for the 5 star award and kind comments for Susie, Branch Manager at our office in Writtle. Susie is dedicated to providing the best possible customer care and will appreciate you sharing your experience. Having dealt with the Writtle market for many years, she is perfectly placed to assist our clients with any aspect of their moving plans. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotAgents were very helpful & provided a…
Agents were very helpful & provided a professional service when I was looking for a new tennant for my property
Andrew · 15 August 2024
Agent replied · 24 October 2024
Hi AndrewThanks for finding some time to provide us with your feedback. I am pleased that our local lettings team assisted you in a professional manner whilst searching for a suitable tenant for your rental property. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCameron - Beresfords
Cameron was very friendly and made me feel at ease. He was knowledgeable about the property he showed me around and well deserves the bottle of wine :)
Miss · 14 March 2024
Agent replied · 24 October 2024
Hi Miss CrayMany thanks for taking the time to post your review. It was great to read that you had a positive experience in your dealings with Cameron and that he was friendly and informative. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery friendly and professional staff…
Very friendly and professional staff that you can easily trust
Shady · 7 May 2026
Agent replied · 23 May 2026
Thank you for providing us with your feedback. We very much appreciate your kind words and 5-star rating.
★★★★★ 5/5
TrustpilotBeresford are easy to get in touch…
Beresford are easy to get in touch with.
Carole · 21 May 2026
Agent replied · 23 May 2026
Hi Carole,
Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresford was used to find a suitable…
Beresford was used to find a suitable tenant for my property, the experience was great from start to end, highly recommended and would use again, communication was always maintained throughout and never anything they didn’t know or couldn’t resolve and willing to go further than most companies!
Miss · 8 September 2022
Agent replied · 24 October 2024
Hi Miss BegumI really appreciate you providing some feedback following your recent dealings with us. It is great to read that your experience was positive from start to end and it is great that you would recommend us to others.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotExcellent service ,particularly Lucy…
Excellent service ,particularly Lucy Plappert who was very helpful at all times
Mrs · 3 December 2024
Agent replied · 22 December 2024
Hi AnnThis is just a brief response to thank you for finding the time to provide us with your feedback and I am pleased that you had a positive experience when dealing with us.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleMatt has been brilliant from day one. He has helped me so much with the sale of my house. Nothing was too much trouble and he always kept me updated with what was happening. Going by matts exceptional customer service I would definitely recommend Beresford.
Jackie · 12 November 2022
Agent replied · 11 November 2024
Thank you very much Jackie for the great review for Matt who is based at our office in Writtle. Matt prides himself on the quality of his customer care and will really appreciate your 5 star award and kind comments. He will do all possible to ensure a transaction goes through smoothly keeping all parties updated throughout the journey. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Advisor
★★★★★ 5/5
TrustpilotRyan was very sympathetic
Ryan was very sympathetic, kind and understanding that we were upset by the condition our property had been left in. He was very thorough in his report and kept us informed of progress at all times whilst negotiating compensation on our behalf.
Sandra · 23 February 2023
Agent replied · 24 October 2024
Hi Sandra,Thank you for taking the time to upload your feedback. I was encouraged to read that Ryan's approach when preparing his report was thorough and that he remained on contact regularly, whilst undertaking negotiations regarding the deposit.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional service given from Jazmin
Professional service given from Jazmin. Emails answered promptly and courteously
Michelle · 28 April 2026
Agent replied · 24 October 2024
Hi Michelle
Thank you for your recent review. I am pleased that Jazmin provided you with a prompt and efficient service during your recent dealings with her and you felt your queries were answered in an informative and swift manner.
We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotTenancy checkout
Kate was very friendly, helpful, professional and put us at ease during the tenancy checkout.
Wendy · 1 October 2024
Agent replied · 24 October 2024
Hi WendyThank you so much for taking the time to post your review. It is great that you have found Kate to be friendly and efficient in assisting you with your tenancy check out. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAbby was prompt and personable in her…
Abby was prompt and personable in her response and assisted me immediately when I required her help. Five stars. Date of experience 22 March 2024.
Rebecca · 5 April 2024
Agent replied · 24 October 2024
Hi RebeccaI am pleased that you found Abby's approach both prompt and personable and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, quick to respond to emails.
Debbie · 16 May 2026
Agent replied · 23 May 2026
Hi Debbie,
Thank you for leaving us your recent review. Your kind words and 5-star rating are much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood experience overall made very easy…
Good experience overall made very easy Charlie was really clear and helpful.
Billy · 12 November 2024
Agent replied · 22 December 2024
Hi BillyThanks for your feedback. I am pleased that Charlie explained everything to you clearly and was helpful throughout your dealings with him.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDr. Juan Braschi
Mr. James Annetts was very kind and diligent to all my request. Moreover, he always kept me informed about possible letting opportunities according to my budget.
Juan · 13 March 2024
Agent replied · 24 October 2024
Hi JuanThank you for taking the time to provide us with your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that James assisted you effectively and kept you regularly updated as and when new properties for rent became available. I know that he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBrilliant experience with Beresford’s…
Brilliant experience with Beresford’s so far… very informative, in-depth and also very quick to respond with any query’s. They seem to work beside you with your best interests… as opposed to feeling like they’re working with the sole interest of a “quick sale,” very catering towards all of your needs and very honest, i look forward to renting with/through them in the near future; should the right place become available!Jack and Debby have been by my side in helping me through every step of the way, absolutely brilliant… Thank you!
Scott · 1 November 2023
Agent replied · 24 October 2024
Hi ScottWe really appreciate you taking time out to provide your detailed feedback. So pleased that you found the approach of our lettings staff in Braintree informative, supportive and transparent. I know that the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotApartment in Romford
Had an amazing experience with Beresfords Letting Agency while looking for a rental apartment in Romford area. Charlie and Christine were of great help.
Komal · 20 April 2024
Agent replied · 24 October 2024
Hi KomalThanks for taking time out to provide us with your feedback following your recent dealings with our lettings department in Romford. I am so pleased that you had a positive experience with the team and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCameron Cruiks has been brilliant from…
Cameron Cruiks has been brilliant from the moment I first contacted him to enquire about letting my property through Beresfords. He's been thorough, on the ball and professional throughout the process and I at last have peace of mind that the property is being managed well. Highly recommended.
Tareq · 17 May 2022
Agent replied · 24 October 2024
Hi TareqI really appreciate you providing some feedback following your recent dealings with Cameron. I know he will be very grateful for your positive comments and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHad without doubt the best treatment…
Had without doubt the best treatment regards the housing rental team always willing to go that extra mile to help always kind and considerate to your every need
Michael · 19 November 2025
Agent replied · 22 November 2025
Hi Michael
Thanks so much for posting your review. It's great that you have been happy with the service you received during throughout your recent rental process. We invest heavily in staff training to ensure our teams are well equipped to provide the best service possible, so feedback such as yours is always appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAlice was very helpful and nice
Alice was very helpful and nice. And explain in detail what I needed to apply for rental property.
Carley · 5 August 2024
Agent replied · 24 October 2024
Hi CarleyThanks for posting your recent review. I was pleased to read that Alice has proved helpful and supportive during your search for a suitable property to rent. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI put our apartment on with Beresfords’…
I put our apartment on with Beresfords’ for rent and within two weeks they found tenants and moved in with all credit checks done within this time superb service Karen, Charlie and the team were amazing…
Brian · 1 July 2023
Agent replied · 24 October 2024
Hi Brian,I wanted to thank you personally for taking the time to leave your positive review. It is great that Karen and her team in Upminster were able to source suitable tenants quickly and efficiently and I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA Most Rewarding Experience.....
Beresford staff were cheerful, friendly and professional from the moment we walked into the local branch. Subsequent communication face-to-face, by email or on the phone was excellent.They provided us with a valuable range of properties and were positive and efficient in arranging viewings.On finding a property we liked the client was contacted and the sale agreed within 45 minutes, and the required admin was dealt with efficiently.The whole experience was positive and successful, and Saffron and Rob were particularly helpful.
John · 8 April 2022
★★★★★ 5/5
TrustpilotBest management
I've been tenant in a Beresfords managed property from more than 6 years now, I can say that the company is one of the best on the market!
Alex · 12 November 2025
Agent replied · 22 November 2025
Hi Alex
Thank you for your recent feedback. It's great that we have been working with you for a number of years and that you are happy with the service you receive, but especially from Lauren in our renewals department who is always on hand to answer any queries or questions you may have. We look forward to continuing to work with you for many years to come.
Steven Bond
Managing Director - Residential Lettings
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