Beresfords Chelmsford reviews

Hi Janet, I noticed you gave us a 3 star rating which may indicate you were unsatisfied in some way with the service extended to you. Naturally I am keen to find out more about your experience but having checked our records, I am unable to locate a file for you? Please feel free to contact me on a.horsley@Beresfords.co.uk. Alison Horsley, Customer Services Manager.

Hi Rossy, Thank you for the 3 star review. The 3 star rating may indicate that you were unsatisfied in some way with the service provided to you on this occasion. Naturally I would be keen to find out more about your experience so if you could provide further details via email at a.horsley@beresfords.co.uk it would be much appreciated. Alison Horsley, Customer Services Manager.

Hi Tia I just wanted to say thank you personally for taking the time to leave a 5 star review regarding the service provided by our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

Many thanks for the 5 star review for our Chelmsford Office team. I am really pleased that your experience with us was positive as the guys work really hard to provide the best possible customer care. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Charlie, Thank you for your 5 star award for our Chelmsford office. I am pleased you were impressed with the level of service received and appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Paulina. Thankyou for the 5 star award for our Chelmsford office. We really appreciate you taking the time to share your experience with us and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Ahsan,It has recently been bought to my attention you have left this review on Trust Pilot which is not a site we subscribe to. I am disappointed with your comments following my correspondence via email earlier this year, to which you failed to respond. At the time I explained there appeared to have been confusion with regards to a viewing you requested. Following investigation of this matter, I was disturbed to learn a member or our staff had been subjected to abusive language, which we will not tolerate under any circumstances. Alison Horsley, Customer Services Manager

It is disappointing to see the 1 star review that you recently left. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? Please feel free to contact me on a.horsley@beresfords.co.uk with more information and I will be more than happy to investigate accordingly. Alison Horsley, Customer Services Manager

Hi LorriAlthough we do not subscribe to Trustpilot, we have been made aware of your recent 1 star review. Unfortunately, your comments were brief and I am keen to find out more about your recent experience of dealing with us.We put a strong emphasis on customer service, and with hundreds of 5 star reviews on another renowned platform we are always disappointed to learn of any client who has been unhappy with the service they have received. You can tell me more by e-mailing: sb@beresfords.co.uk and I can then investigate further.Steven Bond - Managing DirectorResidential Lettings

Dear Aris I wanted to respond personally following your recent 2 star review. Unfortunately you left no further comments, however I was able to trace your details through our system. I suspect the reason for your low rating was due to the fact that you were unable to move into your rented accommodation on the pre-agreed date. You will be aware, following your extensive conversation you had with Joe Wass, our Lettings Consultant at Chelmsford, that the tenants residing in the property prior to you moving in failed to honour the commitments of their Tenancy Agreement, and did not vacate the property on their final day of tenancy as required. Our internal filenotes demonstrate that Joe and our Lettings Manager did all that they could in the circumstances, but despite their efforts, the previous tenants refused to move out on time. I fully appreciate how frustrating this must have been for you, but we just ask you to appreciate that as the letting agents involved, everything that could be done within the Law was initiated, but unfortunately our efforts were unable to secure vacant possession as required. If there were other circumstances that affected your low star rating, please do let me know as I am always keen to retrieve feedback from customers, be it good or bad. My e-mail address is as follows: sb@beresfords.co.uk. Regards Steven Bond - Managing Director Residential Lettings

Dear Moe It is very disappointing to see the 2 star review that you recently left. Having checked our entire database with the limited information I have, I am unable to locate a record for you as a client in any respect? Please feel free to contact me with more information and I will be more than happy to investigate accordingly. Alison Horsley, Customer Services Manager

Hi Jackie, Thank you for the recent review for the team at our Chelmsford office. It is naturally a little disappointing to see your 3 star award as we invest a significant amount of time into training with a view to delivering consistently high levels of customer service. I would be more than happy to discuss this further with you, please contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.

Hi Daniel, Many thanks for the 5 star review for the team at our Chelmsford office, it is much appreciated. I am really pleased that your experience with the office was positive and thank you for taking the time to submit your award. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Simona Thank you for the 5 star award for the team at our Chelmsford office. It is pleasing to see the level of service provided by the team met your expectations and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Tanya Many thanks for your 5 star award for our Chelmsford office, this is very much appreciated. I am pleased you were impressed by the level of service extended to you and hope that we can assist again in the future. Alison Horsley, Customer Services Manager.

Dear Ben I note that you have recently posted a 1 star review. Having cross-referenced our database, it appears that your recent dealings were with our lettings team in Chelmsford. Our internal notes show no indication of any problems, and as there were no further comments left with your review I would be keen to know the background behind your low rating. We take great pride in maintaining high levels of customer service, but always welcome constructive feedback from customers who feel that we did not meet their own personal expectations. To these ends, please feel free to provide your feedback to me directly. E-mail - sb@beresfords.co.uk Regards Steven Bond - Managing Director Residential Lettings

Dear Manj Song I noticed that you recently left a 1* review linked, I assume to dealings which you may have had with our lettings team in Chelmsford. Just so you are aware any contact we have from day 1 with potential landlords or tenants are entered onto our own internal system. However having entered your name it reveals that we have never actually had any dealings with someone using your name. Therefore I can only assume that you may have entered your review against the wrong company. However if this is not the case please feel free to communicate with me directly as I would be very keen to understand more about any issues you may have experienced. As a business we take customer service very seriously hence the reason why I wanted to reply to your feedback myself. My email address is sb@beresfords.co.uk Steven Bond Managing Director, Residential Lettings