Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional, reliable and makes moving as stress free as possible.
Having dealt with another very amateur, unprofessional estate agent in the area (Bairstow) which caused no end of stress, frustration and always had to chase due to their complete ineptitude, I can categorically confirm that Beresfords are consummate professionals: reliable, in regular communication to keep you abreast of developments, friendly and they go above and beyond for you. Such a relief! Thank you. Have already recommended to someone already.
Angharad · 26 September 2024
Agent replied · 28 October 2024
Hi Angharad,Thank you so much for taking time out to provide us with your feedback. Although I am sorry that you experienced problems with another agent, it's great that our own lettings department proved that not all agents are the same. We are all very grateful for your kind words and 5-star rating and the fact that you have already recommended us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFantastic all round service from Tom & the team
It's a pleasure dealing with Tom and the team at Beresfords. Everything is always organised, everyone is always happy and says hello and the team are always wanting to help if help is needed. Couldn't recommend them highly enough. Keep up the good work!
Joe · 17 May 2023
Agent replied · 10 June 2024
Hi JoeThanks so much for taking time out to provide your feedback. I was pleased to read that all our staff have met your expectations and its great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleMatt has been brilliant from day one. He has helped me so much with the sale of my house. Nothing was too much trouble and he always kept me updated with what was happening. Going by matts exceptional customer service I would definitely recommend Beresford.
Jackie · 16 April 2023
Agent replied · 10 June 2024
Thank you very much Jackie for the great review for Matt who is based at our office in Writtle. Matt prides himself on the quality of his customer care and will really appreciate your 5 star award and kind comments. He will do all … More
★★★★★ 5/5
TrustpilotDealing with Cameron
We dealt with Cameron who was promp, helpful and efficient. He offeres just the right amount of information and followed up on our questions whilst constantly giving us feedback
Geoff · 2 May 2024
Agent replied · 10 June 2024
HI GeoffI just wanted to reply to your review personally to thank you for your kind words. I am pleased that Cameron was efficient when dealing with your queries and kept in touch throughout the application process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotInventory Communication
Communication was good, visit notice was adequate to allow tenant availability
Nathan · 26 May 2026
Agent replied · 6 June 2026
Hi Nathan
Thank you for posting your recent feedback regarding a recent visit to your property. I am pleased that you felt you were provided with plenty of notice prior to the visit and have been happy with the service you received. We all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotCharlie was very helpful and kind when…
Charlie was very helpful and kind when helping me look for a property. Would 100% recommend to anyone looking to rent a property.
M.S.QAISAR · 10 August 2024
Agent replied · 24 August 2024
I am pleased that Charlie assisted you in an effective way whilst you were looking for a property to rent and it's great that you would not hesitate in recommending him to others. I know he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords letting Agent is one of the best
One of the staff William is more professional and very good at what he does.
Doreen · 11 December 2024
Agent replied · 22 December 2024
Hi DoreenThanks for your positive feedback regarding William and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren Taylor; Exceptional!
Lauren Taylor has been very helping and understanding throughout the whole experience regarding timely replies over email, always calling back if required and sending over any information as per any queries I had.
Harry · 29 January 2024
Agent replied · 10 June 2024
Hi Harry,I just wanted to respond personally since you uploaded your feedback, having dealt recently with Lauren who works in our lettings department at Brentwood. I am glad she has managed to assist you effectively throughout your dealings with us and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent Service
Excellent service with special thanks to Kris Murrells and Abby Johnson for all their help and support.
Ahsanmsn.com · 9 November 2024
Agent replied · 22 December 2024
Thank you for your feedback and I am pleased that our lettings department in Chelmsford met your expectations during your recent dealings with them. I know that in particular Kris and Abby will be grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat tenacity by Jessica Reed in…
Great tenacity by Jessica Reed in chasing British Gas to fix a boiler issue that had left my tenant without heating and water. My review for British Gas will be zero stars as without Jessica’s persistence I believe I would have an angry tenant by now and still no resolution. Thank you Jessica.
Keith · 27 April 2022
Agent replied · 10 June 2024
Hi KeithI really appreciate you taking the time out to post your recent comments following your dealings with us. I am pleased that Jess proactively managed to resolve the issues with the boiler at your investment property and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood communication throughout the whole…
Good communication throughout the whole process. Charlie was very helpful and answered all questions we had.
Tayla · 12 November 2024
Agent replied · 22 December 2024
Hi TaylaThank you for finding the time to provide us with your feedback following your recent dealings with Charlie. I am pleased that he answered all your queries and maintained regular contact with you throughout.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful and efficient
Very helpful and efficient. Beresfords’s Lettings department allows complete peace of mind !
Anne · 30 April 2026
Agent replied · 10 June 2024
Hi Anne
Thank you so much for posting your review. We all very much appreciate your kind words and 5-star rating and hope to work with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional and courteous
I would recommend James Annetts to anyone.He really went out of his way to be helpful to me
Chris · 8 October 2024
Agent replied · 28 October 2024
Hi ChrisMany thanks for taking the time to post your review. It was pleasing to read that you have been happy with the service provided to you by James. I know he and the rest of our lettings team in Chelmsford will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery satisfied
Very helpful and quick response, made everything so easy to sort , James at Chelmsford was especially helpful and informative
Billy · 5 September 2024
Agent replied · 28 October 2024
Hi Billy,Many thanks for the 5 star award for James from our Chelmsford office. I am pleased to hear he was able to assist you and you were impressed with the level of service received. Thank you for sharing your experience, we look forward to helping you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotI’ve used Lauren Johnson for letting…
I’ve used Lauren Johnson for letting multiple properties over the years and her service has always been first-class. Efficient, knowledgeable, and dependable, a great letting agent !
Johan · 22 December 2025
Agent replied · 25 December 2025
Hi Johan
Thank you for posting your recent review. It was great to read that you have worked with Lauren on multiple occasions and have always found her to be efficient and knowledge during your dealings with her. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAgents were very helpful & provided a…
Agents were very helpful & provided a professional service when I was looking for a new tennant for my property
Andrew · 15 August 2024
Agent replied · 24 August 2024
Hi AndrewThanks for finding some time to provide us with your feedback. I am pleased that our local lettings team assisted you in a professional manner whilst searching for a suitable tenant for your rental property. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCameron - Beresfords
Cameron was very friendly and made me feel at ease. He was knowledgeable about the property he showed me around and well deserves the bottle of wine :)
Miss · 14 March 2024
Agent replied · 10 June 2024
Hi Miss CrayMany thanks for taking the time to post your review. It was great to read that you had a positive experience in your dealings with Cameron and that he was friendly and informative. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery friendly and professional staff…
Very friendly and professional staff that you can easily trust
Shady · 7 May 2026
Agent replied · 6 June 2026
Thank you for providing us with your feedback. We very much appreciate your kind words and 5-star rating.
★★★★★ 5/5
TrustpilotBeresford was used to find a suitable…
Beresford was used to find a suitable tenant for my property, the experience was great from start to end, highly recommended and would use again, communication was always maintained throughout and never anything they didn’t know or couldn’t resolve and willing to go further than most companies!
Miss · 8 September 2022
Agent replied · 10 June 2024
Hi Miss BegumI really appreciate you providing some feedback following your recent dealings with us. It is great to read that your experience was positive from start to end and it is great that you would recommend us to others.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotBeresford are easy to get in touch…
Beresford are easy to get in touch with.
Carole · 21 May 2026
Agent replied · 6 June 2026
Hi Carole,
Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service ,particularly Lucy…
Excellent service ,particularly Lucy Plappert who was very helpful at all times
Mrs · 3 December 2024
Agent replied · 22 December 2024
Hi AnnThis is just a brief response to thank you for finding the time to provide us with your feedback and I am pleased that you had a positive experience when dealing with us.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRyan was very sympathetic
Ryan was very sympathetic, kind and understanding that we were upset by the condition our property had been left in. He was very thorough in his report and kept us informed of progress at all times whilst negotiating compensation on our behalf.
Sandra · 23 February 2023
Agent replied · 10 June 2024
Hi Sandra,Thank you for taking the time to upload your feedback. I was encouraged to read that Ryan's approach when preparing his report was thorough and that he remained on contact regularly, whilst undertaking negotiations regarding the deposit.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional service given from Jazmin
Professional service given from Jazmin. Emails answered promptly and courteously
Michelle · 28 April 2026
Agent replied · 28 October 2024
Hi Michelle
Thank you for your recent review. I am pleased that Jazmin provided you with a prompt and efficient service during your recent dealings with her and you felt your queries were answered in an informative and swift manner.
We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotTenancy checkout
Kate was very friendly, helpful, professional and put us at ease during the tenancy checkout.
Wendy · 1 October 2024
Agent replied · 28 October 2024
Hi WendyThank you so much for taking the time to post your review. It is great that you have found Kate to be friendly and efficient in assisting you with your tenancy check out. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
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