Trusted Agent profile · Chelmsford, Essex
Verified
★★★★★
80 reviews across 5 platforms
19 Duke Street, Chelmsford, Essex, CM1 1HL
Part of Belvoir, see every office.
Belvoir's office in Chelmsford, Essex, at 19 Duke Street, is rated 4.3 out of 5 across 80 reviews on five platforms, including 47 Google reviews rated 4.4.
47
Reviews on Google
This office
14
Reviews on Facebook
This office
12
Reviews on View Agents
This office
4
Reviews on Direct reviews
This office
3
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Paul Murphy and his team have over a period of almost TEN years managed my rental property in Chelmsford . The whole process has been totally hassle free and ...Read all 5 from landlords
We rented for approximately 6 years with the Chelmsford branch. I found them all to be very helpful and any repairs were carried out in a timely fashion. The ...Read all 7 from tenants
Lettings Agents Chelmsford Chelmsford A Lettings Specialist since 2002, Belvoir Chelmsford are a 'lettings only' company providing bespoke property letting and management solutions tailored to the individual needs of the Landlord. We provide expert advice and knowledge with competitive fees across the range of services available. Guaranteed Rent can be provided as part of our service without the need for an 'Excess Period' or loss of income. Contact us to enquire!.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
View AgentsGreat problem solving
We recently had an electrical issue in our rental property, and were very pleased with how efficiently the agency handled it. They responded swiftly to our concern and arranged for a professional to come over promptly. The issue was fixed quickly and effectively, and we really appreciated their communication and care throughout the process, very pleased with their service and the way they prioritised fixing this issue.
5/5
GoogleI don’t normally leave reviews but my experience with the whole of the Chelmsford team has been short of amazing. From booking a viewing, personal / financial checks to the moving date and the continuing support from Lauren and Leann. If you are thinking of renting a property, look no further, these guys will look after you and make the whole process easy. I cannot thank them enough.
5/5
GoogleSeamless and professional
5/5
GoogleBelvoir Chelmsford has truly exceeded our expectations in every aspect of their service. From the initial inquiry to the signing of the tenancy agreement, their team exhibited professionalism, friendliness, and efficiency.
1/5
allAgents"We rent out a property using..."
We rent out a property using Belvoir, they are an extremely unprofessional company. They have treated us as if we are an inconvenience, whenever we have had to contact them, sometimes they have not bothered to get back to us when they said they would. Their customer service is appalling. I would stay away from this company as a landlord or a tenant and go elsewhere to another agency.
5/5
FacebookWhat a great team, from the moment we instructed Belvoir the communication was second to none, they were always proactive, just what you need as a Landlord. We thank you Cyril and Antoinette Thorpe
Thank you for the review
5/5
GoogleI have been renting a property as a tenant with this agency for just over 3 months now and they have been excellent. They are professional and very efficient. Whenever an issue has come up or I have had questions in regards to the property they have addressed it within 24h. It gives peace of mind to know that the property is managed by a very competent team. Most of the contact I have had has been with Julianne and she has always been excellent! Thank you, Irene.
You are more than welcome. That is the job we provide.
1/5
View AgentsUnhelpful
We rented out our property with Belvoir and they are the most unhelpful company we have come across. Every time we have spoken to someone there they have treated us like we are an inconvenience to them.. I would fully recommend you stay away from this company and find another agency. We will never be using them again.
5/5
View AgentsKnowledgeable, professional, helpful
So being new to renting I went into this with eyes wide open. Belvoir, and specifically Tony Pepper patiently reviewed my personal situation and explained all the steps. Very friendly and courteous throughout the outcome is that Tony has helped me secure my perfect apartment. I highly recommend for anyone looking to rent
1/5
GoogleVery disappointed how tenant's application was checked and how property was managed!
We are sorry that you feel disappointed. Your tenants were fully vetted by a nationally recognised referencing company and passed with no issues. The property was managed efficiently throughout the tenancy and to the point that vacant possession was given. All matters were concluded and the property was ready to show, as it had been put up for sale prior to the end of the tenancy through a third party. TP Office Manager.
5/5
GoogleSuch amazing staff and always help whenever I've had an issues that have come up. Couldn't recommend them more!
Thank you for your kind words its appreciated
5/5
GoogleAn consistently excellent service provided over a number of years - helpful communication re annual services & inspections and any reported issues with the property have always been rapidly attended to by reputable and competent companies - highly recommended!
1/5
allAgents"Lived in a flat for 2 years...."
Lived in a flat for 2 years. Had inspections every 6 months and no issues noted. At the end of the tenancy they tried to charge us for the most ridiculous things including a rusty key and a whole new suite of furniture as the sofa had a very small nail polish stain. Also tried to charge us for issues with the window due to dampness, which we had contacted them about 4 times throughout the tenancy but it was our fault as we were cooking with the windows closed!!! Absolutely disgusted with them
1/5
View Agentsvery poor
This letting agency is all about money, (taking yours), they constantly need chasing, you can only trust email as proof of issue or concern as they will deny conversations about issues, and attention to detail or due diligence (you have to trust yourself), they left us with the previous tenants debts, and wanted nothing at all to do with this, took us 6 months and hundreds of pounds of our own money and time to resolve, on return of the property they wanted more the guidelines to permitted as the owner wanted to better the property at our expense... Really do stay away from this Franchise go to a well established letting agent (its worth it)
5/5
GoogleService is really really good we are really greatfull to attach with Belvourand we are relly appreciated for they are help❤️❤️❤️
5/5
FacebookRenting our house through Belvoir has been really easy. They have been engaging, accommodating and helpful every step of the way. Would, without doubt, recommend to anyone.
5/5
FacebookI rented with Belvoir and their service was Excellent. Maintenance issues were always dealt with quickly and all the staff were very friendly and helpful.
5/5
GoogleVery happy with service received from Belvoir. Very friendly and very efficient. Ian and Jackie Paterson.
1/5
allAgents"I cannot find words that say..."
I cannot find words that say truly disappointing. Full of excuses, (and I mean they will always have an excuse for not doing things) you have to chase them constantly, always late.. waited over 3 months to have repairs done to the property. Appear unexpected at the property for a (Landlord visit).. just cannot be trusted..
5/5
GoogleAll the staff we interested with were all friendly, professional and helpful! Great service
1/5
GoogleVery poor customer service!!!!
Dear Karli It is a shame that you feel this way and as explained in our email to you we have not let yourself or anyone else down. The issue was simply that within two hours of listing the property we had 17 enquiries of which the first two candidates were shown the property and one has been accepted by the owner. We wish you every success with your search for a property. With best reagrds Belvoir Chelmsford
5/5
GoogleThe most friendly agency in Chelmsford. They ever try to help everybody!!!
Thank you for your kind words and this wonderful review!
5/5
Direct reviewsYou have been the best agent
1/5
FacebookDifficult to get our full deposit back, and after much haggling we decided to cut our losses £70 short. Extortionate credit check fees and check out fees, but this is an industry wide con. Would avoid in future simply down the deposit issues alone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
5 reviews from landlords, rated 4.2 out of 5 on average. For example, Tim wrote: "Paul Murphy and his team have over a period of almost TEN years managed my rental property in Chelmsford . The whole process has been totally hassle free and ..."
7 reviews from tenants, rated 4.4 out of 5 on average. For example, Gemma wrote: "We rented for approximately 6 years with the Chelmsford branch. I found them all to be very helpful and any repairs were carried out in a timely fashion. The ..."
