Every review we hold for the Cheadle office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWe can't get the deposit back
It's been a month since we left home, but we still can't get our deposit. Used items are replaced with the tenant's money. You cannot find a contact.When you talk, they say they are here to protect the landlord.Be very careful...
Salih · 5 March 2023
Agent replied · 16 June 2024
Hi Sarah, very sorry to read this has been your experience with us. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
★★★★★ 5/5
TrustpilotChester branch
Chester branchAbsolutely amazing service. NIKI and Katie were both extremely helpful, polite, professional and I can't thank them enough for arranging a quick viewing and quick offer and acceptance process. They're both a credit to the company. Thank you both again Bev x
Beverley · 19 February 2020
★★★★★ 5/5
GoogleMy experience with reeds rains has been second to none from start to finish. All the staff are very friendly, knowledgeable and helpful. Keeley has been amazing liasing with solicitors and helping get it through the finish line. Cant recommend more highly
Evan · 16 June 2020
★★★★★ 5/5
TrustpilotExcellent and speedy service
We were in need of placing tenants in our property pretty quickly after a lengthy process after the renovation.Reed Rains followed up with all our questions and concerns promptly and efficiently. They were always on the other end of the phone / email.They have an extremely professional service with viewings; we were always notifyed whenever bookings were taking place.It can be overwhelming to understand the process but everything was explained at each stage and step, with consideration and in depth knowledge of the market.Reed Rains gave us an accurate valuation for the property and did their best to get as close to the original valuation as possible.Highly recommend.
Deborah · 27 May 2022
★★★★★ 5/5
TrustpilotSuper customer service and speedy…
Super customer service and speedy communication. Very personable and helpful staff.
Jane · 3 December 2024
Agent replied · 29 December 2024
We appreciate your kind words! We strive to provide excellent customer service and are thrilled to hear our staff has made a positive impact on your experience.
★★★★★ 5/5
TrustpilotThe team at Plaistow branch are…
The team at Plaistow branch are fantastic! Dea and Greg were pleasant to deal with.
Abolade · 30 November 2023
★★★★★ 1/5
TrustpilotReeds rains...,....lie lie lie
My mum is selling her house with reeds n rains .uk 3 wks on they still haven't but her house online my sister n mum keep phoning emailing to reeds rains just keep saying it be on today or they having problem with the it dept and there is no sign outside house.
Paula · 12 August 2021
Agent replied · 16 June 2024
Hi Paula,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further information regarding your review?Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotGreat communication and efficiency in…
Great communication and efficiency in supporting me with the sale of my property.Highly recommend
CG · 15 October 2024
Agent replied · 29 December 2024
Thank you for your kind words. We appreciate your positive feedback and are glad to hear you had a positive experience.
★★★★★ 5/5
TrustpilotEccleshall Branch is a bit…
Eccleshall Branch is a bit special.Superb service from the positive ,pulchritudinous and pragmatic Nicola.Several viewings and sold in less than a week for virtually the full asking price.Best thing though was the communication.Can't fault them .No hesitation in recommending them.
GEOFF · 21 November 2020
★★★★★ 5/5
TrustpilotVery well informed at all times
Very well informed at all times. Very helpful and professional service.
Philip · 28 November 2024
Agent replied · 29 December 2024
We appreciate your kind words and are glad to hear that you found our service helpful and professional. We strive to provide our customers with the best possible experience and your feedback is important to us.
★★★★★ 5/5
TrustpilotGreat customer service.
Great customer service.Ross and Abbie sold my property within 14 days. Fantastic customer experience
Julie · 10 October 2024
Agent replied · 29 December 2024
Thank you for the wonderful feedback! We're delighted Ross and Abbie were able to sell your property so quickly. Fantastic to hear you had a great experience!
★★★★★ 1/5
TrustpilotShambolic excuse for an agent
Shambolic excuse for an agent. Don’t understand why anyone uses them. Fail to return deposits within legislated time period always excuses staff on holiday or sick. Just speak B/S when called all about keeping money in the bank.
Martin · 13 May 2023
Agent replied · 16 June 2024
Hi Martin,We apologize for any inconvenience you may have experienced with our services. We take customer feedback seriously and strive to provide the best possible service.I have sent a request for more information so that I can look into this matter further. The request will come from Trustpilot.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotAlex visakan
Dear Team, Well Done to all for your Hardwork During the Difficult time. keep up the good work.I will Recommend Your Services to Others,Thanks for your help/Advise in this Matter once Again.Special thanks to Office Manager MR. BeneardGod BlessAlex
Jeganathan · 20 January 2021
★★★★★ 5/5
TrustpilotLovely team and experience!
We bought our first home through the Stockton branch. Amy, Sue and the team have been brilliant, they were happy to answer and follow up any questions we had and nothing was too much trouble. Thank you! :)Claire & Chris
Claire · 7 October 2020
★★★★★ 1/5
GoogleHaving emailed twice regarding a property up for let, calling 6 times, after being promised call backs and not receiving them. I finally receive a call 4 days later to say the property is no longer on the market. I would not recommend this branch for any sales or lettings!NegativeResponsiveness, Quality, Professionalism
Natalie · 27 August 2021
Agent replied · 15 June 2024
Good Afternoon Natalie,
I am sorry to hear you feel this way and apologise if we didn't get back to you as soon as we would have liked. As discussed we already had offers on this property and as you hadn't yet viewed we took your details and said we would inform you if the offers we had were unsuccessful.
We do have properties available that may be of interest if you would like me to call you discuss.
★★★★★ 5/5
TrustpilotGreat service
No problems from booking the valuation to finding a buyer .
Mr · 21 November 2024
Agent replied · 29 December 2024
Thank you for your kind words. We are delighted to hear that you had a positive experience with our services. We appreciate your business and hope to be of service to you again in the future.
★★★★★ 5/5
TrustpilotKeep you updated throughout friendly…
Keep you updated throughout friendly and pleasant staff, easy to contact.
Andy · 20 November 2024
Agent replied · 29 December 2024
Thank you for your kind words :)
★★★★★ 5/5
TrustpilotMark and his team in Wilmslow are excellent
Mark and his team in Wilmslow are excellent, professional, pro-active and responsive. They kept us updated, did brilliant photos and sold our house in under 2 months. Best estate agents I have used. Knock spots off others.
Mrs · 31 May 2021
★★★★★ 5/5
TrustpilotExcellent - highly recommend
I used the Evesham, Worcestershire branch for the recent sale of a property in August 2020. Jeremy and the team were excellent - they operated with integrity, enthusiasm and superb knowledge of the local market. Would highly recommend. James C.
James · 1 September 2020
★★★★★ 5/5
TrustpilotWe have recently taken on a rental…
We have recently taken on a rental property through Reeds Rains in Durham,Paige Hutton was an absolute superstar she helped us with every step nothing is a problem to her she is an absolute credit to the company thanks again Paige would highly recommend her.
Anna · 15 March 2018
★★★★★ 5/5
TrustpilotGreat service and support all the way…
Great service and support all the way through. Thank you
Lisa · 28 November 2024
Agent replied · 29 December 2024
We're thrilled to hear about your positive experience. It's wonderful to know our service and support met your expectations.
★★★★★ 5/5
TrustpilotVery good service very pleased with…
Very good service very pleased with whole experience staff is lovely
Abbas · 7 November 2024
Agent replied · 29 December 2024
Thank you for your kind words. We're delighted to hear you had a positive experience with our staff.
★★★★★ 4/5
TrustpilotWe had one or two earlier issues trying…
We had one or two earlier issues trying to get the fuse cupboard in our house fixed, but I don't think Reeds Rains can really be blamed for those - the lettings team by and large were easy to reach and did make an effort to reach out to us to check our issues were resolved. Unfortunately, it did take a fair few calls to finally get the cupboard fixed, as there seemed to be a lapse in communication somewhere between ourselves, Reeds Rains and the individual they were asking to come and carry out the repairs.Overall, good service, helpful staff, just requiring an occasional chase-up
Henry · 24 February 2022
★★★★★ 5/5
GoogleTony has been great helping us find our new home. Friendly yet professional he has helped through all steps and with luck, once we pass our checks we will be moving in next weekPositiveResponsiveness, Professionalism
Dave · 27 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
