Every review we hold for the Cheadle office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNice people, good company
They were short staffed at points this year but overall renting from plumlife was a positive experience. Nothing major broke or was faulty, and when the odd thing went awry they came out to fix it. The staff were also very helpful and personable when the time came to move out (I had to move country for work, would've stayed otherwise).
Paul · 30 September 2022
Agent replied · 16 June 2024
Hi Paul,Thanks for taking the time out of your day to leave a review. We're so glad to hear that your experience renting via us was positive, hearing stories like this makes our jobs even more worthwhile. Thank you!
★★★★★ 4/5
TrustpilotMuch improved!
Our experience of Plumlife's property management services has been patchy. Two years ago we would have struggled to award them one star but to their credit they have listened to complaints and to a large extent addressed those. At the moment they have great people on the job and although there are still some minor issues, they are making good progress.
Johann · 16 September 2022
Agent replied · 16 June 2024
Hello Johann,Thanks for taking the time out your day to visit our Trust Pilot page and leave such an honest and helpful review.We're so glad to be making progress and to hear that our team are working hard to help. The area you live in is extremely important to us and we look forward to assisting with any further minor issues.Hopefully, one day, we will be able to get a 5 star review from you and if there's anything else you need - please do get in touch!Thanks again!
★★★★★ 5/5
GoogleJust bought our first home through Plumlife and it’s been a great experience. We had Lee dealing with our case and he has been excellent for the whole process. Anytime we have needed something he has delivered excellent services, a credit to the Plumlife Team!
Harry · 14 May 2025
★★★★★ 5/5
TrustpilotMy experience of moving into my new…
My experience of moving into my new home in Lytham with Plumlife was a very positive one.Laura from the Manchester office was always very helpful and worked very hard on my behalf to get me into my new house.I would recommend anyone to use Plumlife and my experience was a good one from start to finish
Mark · 30 August 2022
Agent replied · 16 June 2024
Hi Mark, thank you for leaving this review and we're so glad to hear that your experience of moving to Lytham through Plumlife was positive! We hope you've settled into your new home?It's great to hear how helpful Laura was too, we'll make sure to pass this fantastic comment to her and her manager.Have a great day!
★★★★★ 5/5
TrustpilotFantastic company with amazing staff
Great customer service from Kelly and Ian. Available when needed and helped the process of buying our first home as a family go so smoothly especially with the run up to Christmas. We were worried that we wouldn’t be in our home in time for Christmas but Ian pulled out all the stops to ensure we were. I couldn’t recommend them higher. So friendly and always went above and beyond for us. I would give 10 stars if that was possible
Lindsay · 4 May 2023
★★★★★ 1/5
GoogleBest of luck with this outfit
Phoned and spoke to customer service after unsuccessfully tried to contact service manager, they have left voicemail, text, and email for her but after 10 days still no reply
Shambles
Para · 16 February 2024
Agent replied · 15 June 2024
Afternoon, please could I ask what department you want to contact. Is your enquiry regarding a property purchase or sale. You have left a review for Plumlife Move. We only deal with Shared Ownership property sales. Regards Phil Robinson
★★★★★ 5/5
GoogleDenise has made my property purchase experience a fantastic one. Very well informed of the various stages of the moving process. Kept me well informed of any updates and responded to all e-mails promptly. Exceptional customer service, over all very satisfied!
Samrina · 19 October 2023
Agent replied · 15 June 2024
Morning Samrina
Thank you for your kind comments and especially the fantastic service Denise provided during your property purchase. Your comments are really appreciated.
Regards
Phil Robinson
★★★★★ 5/5
TrustpilotPraise for Karen's performance
We because Assistant development project manager - Mica Vanden don't want to repair at home, talk about the pipes are self-destroying, destroying, destroying, self-destructing, would rather give us our complaints and karen to follow up Handle and deal with follow up follow up follow up and fast poo poo poo there is and there is come come come come come come come come come come come I repair and repair, if the company's employees are like Karen, I'm sure the company The prestige of will be upgraded to a higher level.I don't know if it's useful to complain about Mica Vanden here, but at least I can sincerely praise karen
Ryan · 13 March 2023
★★★★★ 1/5
TrustpilotPlumlife Rubbish
Filthy dirty house presented to me upon completion. Constantly blaming builder who then blames subcontractor. Your piggy in the middle. So many snagging issues unresolved. Rude builder. Plumlife are not bothered.
Ashley · 24 July 2025
★★★★★ 5/5
GoogleExcellent service. Denise in particular has helped get this over the line from start to finish :)
Tracy · 20 November 2024
Agent replied · 23 November 2024
Thanks Tracy. Wish you and Scott all the best for the future. I will pass on your comments to Denise. Thanks again, Phil Robinson
★★★★★ 1/5
TrustpilotTotal rip-off and terrible service to…
Total rip-off and terrible service to its customers. They take rent and charge monthly maintenance but deliver nothing for the money they charge. Our fees go up and up and the garden maintenance is never done but we pay thousands of pounds a year. Total con stay away from Plumlife!! The worst decision I ever made.
Simon · 28 November 2021
Agent replied · 16 June 2024
Hi Simon,Firstly, sorry for the delay in responding to you via Trustpilot. We are new to managing this platform.Secondly, thank you so much for taking the time to write this feedback and we are extremely sorry to hear about your experience.We'd love the chance to find out more about the garden maintenance and see how we can improve or assist you.Could I please ask you to email us more information? One of your team will respond to you asap. You can find out the best ways to contact us here: https://www.plumlife.co.uk/contact-usThank you.
★★★★★ 1/5
TrustpilotPlumlife give us 3 days notice for…
Plumlife give us 3 days notice for electric price to go from 35p Pkw to 74p pkwCommitted fraud changing us from residential to business When clearly we are residential Now we have no energy price cap on our residential homes see you in Corte
Dave · 29 March 2023
Agent replied · 16 June 2024
Hi Dave,Thank you for taking the time to leave us a review. We would love the opportunity to investigate this for you. Without knowing details of where you live and what this charge is for exactly, we can not provide you an answer within a Trustpilot comment. Therefore, could we please ask you forward your complaint to directory@plumlife.co.uk?In the interim while we wait for details so that our team can start investigating this for you, I can confirm that we do not make any profit on energy bills.Some of our customers on a heat network who pay a service charge, will have recently received a letter from us about an energy bill relief scheme. You can find out more and details on if you could benefit from this, here: https://www.plumlife.co.uk/heat-networks-savings/ We hope to be able to speak to you soon.Thank you.
★★★★★ 1/5
TrustpilotAppalling customer service
Appalling customer service and threatening letters despite constant please to change details.Fed up and not sure where my service charge is going
Esh · 3 August 2024
Agent replied · 23 October 2024
Hi, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
★★★★★ 5/5
GoogleHas been a great and clear process! We’re a week away from completion now and Plumlife have made everything as stress-free as possible!
Rob · 16 April 2024
Agent replied · 15 June 2024
Hi Rob, thanks for the great review. Looking forward to handing those keys over very soon !!!! Sure you will be happy in your new home.
★★★★★ 5/5
FacebookSophie was great very informative and helpful. would definitely recommend.
Janine · 1 July 2019
Agent replied · 22 September 2025
Thank you Janine, enjoy your new home 🏡
★★★★★ 5/5
GooglePainless and smooth process - Denise especially is great for updates and talking through issues
Bob · 14 August 2024
Agent replied · 28 August 2024
Hi Bob, i'm glad it was a smooth process for you. Also, i really appreciate your comments regarding Denise and how she dealt with sale. Thanks Phil Robinson
★★★★★ 5/5
TrustpilotAlways kept good communication
Although there were some delays which were out of their hands, they kept me informed and updated throughout and always able to reach to answer any questions I had.
Nina · 13 April 2025
★★★★★ 4/5
TrustpilotJade has been great in helping us with problems as residents
As a resident, experiences with Plumlife in the past have been varied, but I am very happy with Jade who takes care of our problems in a timely and professional manner.
Jos · 18 August 2023
Agent replied · 16 June 2024
Thank you for leaving such a positive review about Jade, we'll make sure this is passed onto her and her manager.We're glad that you're now having any problems resolved really quickly. If there's anything else you need from us, or anything we can do to make our services even better then please do let us know!
★★★★★ 1/5
TrustpilotNot the best experience
Not the best experience, they require you to sell your house and show them paperwork, in order to reserve a plot, so in the end you could be without a house or a plot if not available!!! Can't seem to work this ruling out, may be this is a gap which needs to be looked at and re-addressred, the houses are nice but if the local people who have been living there for all there lives, are unable to get a hands on these...Will need to speak to local council about these schemes!!!
Anonymous · 18 August 2021
★★★★★ 4/5
TrustpilotWonder woman
I am really impressed with Katrina at plumblife chorlton derwett ave she is so efficient and professional always answers all queries she a
MRSKATHLEENTIERNAN · 2 June 2025
★★★★★ 1/5
TrustpilotAppalling estate management company
Appalling estate management company Dangerous trees !footpaths not up to standard and doesn’t fall under the definition of a footpath graffiti rubbish and broken glass every where I live in a rubbish tip
Dave · 10 May 2023
Agent replied · 16 June 2024
Hi Dave,Thank you for taking the time to leave us a review. We can see you have left a review before, so we sincerely apologise if you have not been able to contact us to address your concerns.As before, we would love the opportunity to investigate this for you. Without knowing details of where you live, we can not provide you an answer within a Trustpilot comment. Therefore, could we please ask you forward your complaint to directory@plumlife.co.uk and marketing@plumlife.co.uk? We will do everything we can to investigate this asap.We hope to be able to speak to you soon.Thank you.
★★★★★ 1/5
TrustpilotCaught them using our purchase as a…
Caught them using our purchase as a show home so now they have pulled out because of this reason. Plumlife if it was to with 28 days then why call us in for the snag list. Be aware this will be asked when we contact the Manchester evening news and made public so I suggest someone from Plumlife or cube homes contacts us immediately. The plot is Kerala vale road water mill gardens plot1. If you obviously have been doing this to customers for a while now to keep their reservation fee and make a profit then this will be challenged also.
Steven · 4 June 2021
★★★★★ 1/5
TrustpilotWhat a joke plumlife are
What a joke plumlife are. Cube homes you should be ashamed of yourselves using this company. They are a joke. The staff are very rude even the management. They have no customer service skills whatsoever. People steer clear of the building plots these people are selling. Once they have your money they couldn’t give a sh-t. I have heard they are stealing peoples reservation fees as if you don’t make 28 days that’s you reservation fee gone and you’ve been removed of the reservation. These people are worse than bank robbers.
Steven · 2 June 2021
★★★★★ 5/5
TrustpilotPurchased our first home with Plumlife
Purchased our first home with Plumlife, with the support from Ian Burns who has been excellent during the process, very helpful and great communication, would highly recommend, nothing too much trouble for Ian, thank you.
Kathy · 15 February 2023
Agent replied · 16 June 2024
Good Morning Kathy,We're so glad to read this, ensuring customers have a positive experience and are communicated with regularly, is really important to us.It's great to hear about your experience with Ian too, we'll make sure to pass this comment onto him and his manager, thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
