Every review we hold for the Chapeltown office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe first time I've sold a property for over 30 years so it was quite daunting, but I needn't have worried. Hollie, Debra and the team were excellent. Extremely helpful, friendly and professional. They gave me confidence in the process and kept me constantly updated.
Victoria · 25 May 2024
Agent replied · 23 August 2024
Dear Victoria, thank you for sharing your experience with us! We are thrilled to hear that Hollie, Debra, and the team provided you with excellent service during the sale of your property. We strive to make the process as smooth and stress-free as possible for our clients. Your kind words mean a lot to us. Thank you for choosing Blundells Sales and Letting Agents Chapeltown! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFirst time buyer. A bit nervous and not sure who to trust. After finding the house we wanted I then got passed to Julian Sobey (Mortgage Consultant) for Countrywide who works in the branch. Absolutely perfect service. Was told what I could borrow from the banks in my financial situation & now have a Mortgage application in place. No hard sell of any personal insurances as well which I was warned about, just honest service. If you are currently debating to buy a property I would recommend booking an appointment and speaking with Julian to see what your options are.
Also the Agency themselves Kirsten was very helpful. Ringing me up to get me a viewing for a house which at first I wasn't in any hurry to view but thanks to Kirsten I was prompted to go look before I got into a bidding war with 2 other people and potentially lost out I managed to be accepted with my offer.
Me & my Wife have had a crazy year with a new born baby so this was exactly what we both needed.
Many Thanks everyone.
Mr · 6 July 2020
Agent replied · 28 May 2023
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleJulian at Blundells made our experience of moving house seem simple! From the minute we got chatting on the phone through to the completion he made life so much easier.... not an easy task when moving house.
He was always on hand to offer advice and guidance but more impressively the speed at which he did so meant things moved along much faster!
If you want someone to take the pressure off and find you the best deals available then Julian is your man!
We will be life long customers that's for sure!
Johanna · 28 May 2020
Agent replied · 28 May 2023
Thank you for your glowing 5* review of our dedicated team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
★★★★★ 5/5
GoogleMortgage Consultant Julian Sobey has been super throughout the service. He explained my options to me very well and was very patient which was nice as I take time to come to decisions. He was extremely prompt with every communication and kept me updated throughout the whole process so you are never left wondering what's going on. He even managed to see me when I was 45 minutes late for an appointment. You don't get that kind of service just anywhere. I won't hesitate to call upon him again.
Megan · 28 May 2020
Agent replied · 28 May 2023
Hi Megan, it is always a pleasure to read such kind comments. I will ensure these are passed to Matt. Best wishes, Mark
★★★★★ 5/5
GoogleI would just like to say thank you to Scott Jenkins for a quick appointment for my house valuation and prompt turnaround on valuation in writing, also thanks to Julian Sobey (financial advisor) again for a speedy appointment and mortgage in principal for my remortgage.
These things can be so problematic and time consuming but with these 2 gents you know you are in safe hands, I'd definitely recommend and use again in the future should I find myself needing the service again.
Kerri · 28 May 2020
Agent replied · 28 May 2023
Thank you for your 5* review of our hardworking team and in particular, Scott. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us.
Best wishes
Emma
★★★★★ 5/5
GoogleWell where do we start with this amazing guy- Julian Sobey?!!
We was first time buyers and we went to view a property on the 3rd of august 2019, the lady that met us at the property recommended Julian from countrywide mortgage services to help us through the mortgage process and insurances. We then went to see Julian on the 5th of august 2019 and by the 10th of august we had a mortgage in place and had bought our first home!!
It’s been a very long process since august and if it wasn’t for Julian being very persistent and chasing solicitors we wouldn’t be where we are now. He kept us updated via emails, phone calls and text messages the whole way through (even when he was on holiday).
All I can say is that we highly recommend first time buyers to use Julian, he puts your mind at ease and makes the whole process stress free. I was heavily pregnant through buying our first home and we couldn’t have done it without this guy!
Thankyou so much for what you have done for me and max you are amazing!!
P.S Max’s words was- top bloke, deserves a pint.
Taz · 28 May 2020
Agent replied · 28 May 2023
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleI just want to say a big Thankyou to Kirsten for being a fantastic support to me when selling my house,she kept me up to date with everything and was always there at the end of the phone
Kirsten has the most wonderful caring customer service skills and this makes selling your home so much easier knowing you have someone there that is looking after everything for you
Kirsten is a big big asset to blundells they are very lucky to have her.
Melanie · 28 May 2020
Agent replied · 28 May 2023
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleWe are so happy we chose Blundells Chapeltown to sell our house.
The service they give is the best. All the team were really helpful and responded quickly to every aspect of selling our property.
Debbie was amazing and goes above and beyond to get your property sold and completed.
A really friendly and dedicated, professional team.
Debbie, Kirsten, Scott, Hollie and Nathan a great big Thank You!
Worth every penny.PositiveResponsiveness, Quality, Professionalism, Value
Diane · 24 August 2021
Agent replied · 28 May 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAwful, awful experience.
Blundells ruined my house sale, lied about the details and refused to engage with my complaint. They cost me 10 weeks, thousands of pounds and don't seem to care. Unprofessional, misleading and accountability resistant.
Neil · 26 February 2026
Agent replied · 26 March 2026
We are sorry that you were not happy with the experience you had with our branch, however we have reviewed your complaint in line with our formal complaints process and have also provided further insight into the transaction and what occurred during this time. You have also received communication from a senior leader in our business who has reached out to discuss the matter with you. The branch cannot be held responsible for decisions made by others. We have provided an honest and transparent response to your complaint and have sign posted the Property Ombudsman should you remain dis-satisfied and would like an independent review.
★★★★★ 5/5
GoogleSold our house in October through Blundells Chapeltown and have to say they did an excellent job. They knew we were renovating our new property before we moved so needed someone who would be in a position to wait for us so only sent through people to view who were in that position (which saved lot of time wasting). We had 7 viewings in 5 days and all put offers in between the price guide.
The staff were all great and always came back to us straight away if they were dealing with another client when I phoned particularly Julie Patrick who kept us up to date on everything throughout the process.
We used their mortgage advisor to obtain our mortgage and their solicitors Countrywide conveyancing to keep everything under one roof which was great as communication with each department ran smooth.
Thanks again for everything would definitely recommend.
Lynne · 29 May 2019
Agent replied · 28 May 2023
Thank you Lynne for taking the time to leave us your fantastic 5* review and kind words of our dedicated team. It is great to see that keeping everything under one roof ensured you received a smooth transaction. Best wishes, Emma.
★★★★★ 5/5
GoogleWe bought a house which Blundells were representing the owner. From start to finish the whole team at Blundells was amazing. I can not thank the team enough- especially Debbie, Mark and Julie. The process was difficult as is the case in buying a property but the team at Blundells kept us informed, arranged appointments, negotiated with the seller/ solicitors. They went above and beyond in providing brilliant customer service. We had already sold our house before looking for another property and my regret is not using Blundells, Chapeltown. Highly recommended!
Plantpot · 29 May 2019
Agent replied · 28 May 2023
Thank you Haleema for your 5* review and kind comments, it's good to know that Debbie and the team have provided excellent service. All the best, Mike.
★★★★★ 5/5
GoogleI am a first time buyer and moved to Elsecar recently and was very pleased with the service and friendliness of the staff at Chapeltown.
Special mention to Matt Woods based at Blundells (Mortgage and Protection Consultant, Countrywide Mortgage Services) who was absolutely great throughout the purchasing process; informed me of the mortgage, insurance and other product options available, as well as going above and beyond answering queries on the process, and even chasing up the solicitor. Many thanks!
Chris · 29 May 2019
Agent replied · 28 May 2023
Many thanks Chris for your excellent 5* review. It gives me great pleasure to read that once again our Blundells branch in particular Matt were professional, helpful and went above and beyond.
Kind regards, Lucy.
★★★★★ 5/5
GoogleGreat service. Everything went according to plan. Hollie and all the team at Blundells have been very helpful.
Wendy · 22 April 2025
Agent replied · 22 April 2026
Hello Wendy,
Thank you for your wonderful 5* review! We're thrilled to hear that Hollie and … More
★★★★★ 5/5
GoogleI would like to thank Debbie and Holly specially Debbie for all her hard work in getting this transaction over the line
Brilliant communication would highly recommend
Anthony · 5 December 2024
Agent replied · 11 December 2024
Many thanks for the great recommendation, 5* review and your kind words Anthony. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience from the minute Scott walked into my home. Made me feel comfortable about selling my house with him. Kirsten was absolutely brilliant in getting all our viewings booked in and working around my availability. She also kept me up to date regarding offers and what we was waiting for. Overall a great service and made what can be a stressful time, nice and relaxed!PositiveResponsiveness, Quality, Professionalism, Value
Gaz · 24 August 2020
Agent replied · 28 May 2023
Hi Gaz, Thank you for your brilliant 5* review. I will be sure to pass your comments on to the branch. Best Wishes, Amy
★★★★★ 5/5
GoogleI had Joseph smith as my mortgage advisor, he was amazing. Highly recommend. He helped me so much through the stress of buying my first home. He helped me with everything. He was professional, organised and went above and beyond for me!! He always responded to my calls and emails and explained the whole process very thoroughly with me
Saibah · 22 April 2025
Agent replied · 22 April 2026
Thank you for your 5* review Saibah. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 2/5
GoogleRang twice left messages no call back
No sign up had to ask for one
Said they would order.
Up for sake 4 weeks , 1 viewing no check up to see how it's going,very poor customer service.
Ian · 26 November 2025
Agent replied · 26 March 2026
Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJust sold our house with 'Debbie'.
Absolutely Amazing! 9 weeks from start to finish and well over the asking price.
Debbie was fast, efficient, on the ball and thoroughly professional.
Thankyou to Debbie and all the team at Blundells.
Would definitely recommend!
Kathryn · 1 August 2023
Agent replied · 29 August 2023
Hi Kathryn, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleHave to say the Blundells Sales Team based in Chapeltown, Sheffield, did an amazing job with the sale of our property in Chapeltown. Right from marketing, viewings, dealing with potential buyers and all the behind the scenes work....they were flawless. They made an "ever so stressful experience" absolutely smooth sailing. Would highly recommend them. Special thanks to Chris, Debra and the team. Keep up the great work.
Amar · 29 May 2019
Agent replied · 28 May 2023
Thank you for taking the time to leave us this great 5 star review. We know that selling and moving house can be a stressful time so it's great to see that the personal and straightforward approach taken by the Chapeltown branch made this a stress free experience for you. Best wishes.
Sarah
★★★★★ 5/5
GoogleJust finished selling my house and can't fault the staff or the service. They were really nice, explained the process in simple terms and kept me updated on a regular basis as the sale progressed to completion. Thank you all very much
Brian · 3 August 2025
Agent replied · 2 September 2025
Thank you so much for your kind words and for choosing our company for the sale of your house! We are thrilled to hear that you had a positive experience with our staff and our service. Congratulations on a successful sale and thank you for your trust and support! Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA big thank you to Lizzie and Debbie and all the team at blundells Chapletown.
Very professional , great communication and nothing to much trouble .
Thanks again
Robert · 26 March 2024
Agent replied · 23 August 2024
Robert Hodkin thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from start to finish. Our negotiator Debbie, was excellent, keeping us updated with how things were progressing, and always passing information on, as and when needed. Also, she has the patience of saint.
David · 26 September 2025
Agent replied · 26 March 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe were in a very long chain and Blundells were thorough and supportive throughout. All the staff seemed to actually care about us as a family and went above and beyond to support us. We couldn’t recommend Blundells highly enough. In particular Julian, Debbie and Kirsten who spent a lot of time chasing things up on on our behalf.
Nicky · 28 May 2020
Agent replied · 28 May 2023
Thank you Nicky for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Many thanks for the recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleOur contact Kirsten Cameron went above and beyond to help us complete after a long drawn out process, keeping us up to date wherever possible in all the nonsense which occurred leading up to exchange and completion. She tried to find answers and solutions even when it wasn’t her responsibility. Thank you! Very much appreciated
H · 28 May 2021
Agent replied · 28 May 2023
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
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