Gascoigne Halman Chapel-En-Le-Frith reviews

★★★★★ 1/5

Trustpilot

If I could give them 0 stars I would.

If I could give them 0 stars I would. From the outset they seem great, but as soon as the agreement is signed they stop caring about anything except getting the rent in each month. They'll happily let themselves in without speaking to you, they say that they only have to send an email 24hrs in advance. They never return calls. They ignore maintenance requests and then try to say that you damaged things that never worked and were highlighted on the initial move in. As for returning your deposit, I am currently going through a claim against them through the dps as after 4 weeks of vacating at the end of tenancy, they have not done a thing woth regards to authorising the return of deposit. Once you aren't paying them rent anymore, they won't return calls, messages, emails. Go in in person and funnily enough, "oh sorry, they've left for the day and I work in a different dept. I'll leave them a message and get them to call you in the morning" AVOID AT ALL COSTS

Luke · 29 July 2025

★★★★★ 5/5

Trustpilot

Thank you Lisa and Esther for you’re …

Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.

Liam · 10 July 2024

★★★★★ 5/5

Google

Absolutely first class service from the Gascoigne Halman team (again) - and this time I wasn't even the seller ! Nothing was too much trouble for them and they were of great assistance helping with the progress of my purchase, despite not being paid a penny by me ! I wouldn't hesitate to recommend them, I genuinely feel they are head and shoulders above any of their rivals. After several property transactions over the past few years I have learnt not to bother with the others, I just head straight to them.

Chris · 12 June 2025

★★★★★ 5/5

Google

Top class service from the team in the Chapel office regarding the sale of our late Mother's house. The initial contact from Peter was extremely professional and the knowledge and experience he possessed gave us confidence to place the house sale with this office and that decision proved to be absolutely the right one! The subsequent customer service we received from the Chapel office staff from Amanda, Laura and Emma was exceptional - they were super efficient , thoughtful and caring.

Rosemary · 12 October 2022

★★★★★ 5/5

Google

Great professional service from the team. Always easy to contact someone by phone or email. Special thanks to Amanda who has been so very helpful when we purchased the property over 10 years ago, finding us great tenants and sorting the tenancy agreement out etc. She has always helped and advised during this time when we had any issues or queries.She liased with the outgoing tenant when serving notice to end the tenancy so we had a stress free and amicable end to the tenancy making the sale much more straightforward. We also asked them to market the property and they took care of the viewings, keys, everything, and they found us a buyer in 2 days! We were kept informed regularly regarding the sale. Everyone at this branch in Chapel en le Frith does their best to help in a friendly and professional way and I have no hesitation in recommending them having experienced their buying, selling and renting services.

Janet · 12 October 2022

★★★★★ 5/5

Google

Amanda was a complete star assisting us with the purchase of our property. We were the buyer and not the seller but nothing was any trouble for Amanda as our solicitor was poor.She chased both solicitors and promptly replied to any queries we had.

Colin · 14 December 2024

★★★★★ 5/5

Trustpilot

Very happy and would recommend unreservedly

I have recently bought and sold a house with the Didsbury office and have been very pleased with their communication, efficiency and consideration in what proved to be quite a stressful experience due to other factors. At all stages I was kept informed of developments and given all the relevant information I needed about the process. James Thornley and James Mosedale were so helpful throughout. I would recommend for their personal and sensitive client service.

Pamela · 16 August 2022

★★★★★ 1/5

Trustpilot

horrible people and useless

horrible people and useless. dont tell you whats going on and very rude customer service. dont do what theyre supposed to do.

Customer · 20 August 2026

★★★★★ 5/5

Google

Getting someone to buy our house was the easy part. Answering our queries and those of the purchaser and our solicitors was where Gascoigne Halman Chapel en le Frith branch excelled. Many other professionals involved in our house sale were difficult to get hold of. The whole team at Chapel were professional and responsive, even when they hadn’t got an instant answer, they telephoned us back to let us know how things were going. My husband and I have no hesitation in recommending them, they made our house sale as painless as they could. Many thanks

Carole · 12 October 2021

★★★★★ 5/5

Google

The team at Chapel-En-Le-Frith have been nothing short of fantastic. Amanda, Laura,Amy and Peters professional and confident approach to all the problems that arouse to the selling of both our properties was very reassuring. If I ever need the assistance of an estate agent in the future, I wouldn't hesitate to approach the team again. Many thanks to you all. You've been invaluable.

Roy · 13 September 2025

★★★★★ 5/5

Trustpilot

Amazing team

Frances, Doug & Dev were amazing with our recent purchase. They were always available & helped us every step of the way with the purchase of our new home.

Anne · 26 March 2025

★★★★★ 1/5

Trustpilot

Totally manipulating the applicants

Totally manipulating the applicants. Before viewing mentioned about two tenants and the staff arranged the viewing. Now they are telling me they can’t allow two tenants.

Usman · 9 July 2026

★★★★★ 5/5

Trustpilot

Selling a house during lockdown and a cold winters

The sale of my house took place during very difficult circumstances as the U.K. AND ISLE Of MAN were in lock down during different periods during the sale process .I couldn’t visit the property. The property had been rented with Gascoigne Halman for 12 Year before I sold it . The asking price was set at a good level the brochure was produced in a couple of daysand the sale proceeded well .The first buyers who bought the house within days they couldn’t get the mortgage they needed so the house went back on the market and sold again within a relatively short period of time in 5 months Oct to March the whole process was completed.I was kept up to date with emails and phone calls every time there was a viewingI had dealings with mainly one sales person James but when he was off others kept me informed Sue the sales secretary was also good at answering queries connected with the sales process. As I was at a distance I used a solicitor recommended by GH and was pleased with there services I also used an insurance company that was local.During the cold spell when prospective buyers visited James made sue the house was warm enough to prevent issues with burst pipes I was also alerted to problems with the loft door and garage door and was then able to use GH property maintenance to solve several issues.I think James gave the sale a personal touchFor me the all round service GH provided was very helpful in difficult working circumstances .I am very pleased with the outcome and would recommend them

Linda · 23 April 2021

★★★★★ 5/5

Trustpilot

Jan was amazing

Jan was amazing ! Quick responses, positive and lovely attitude. Viewing house was high lighting thinks you don’t really this no off ! Amazing lovely knowledgeable lady thank you xxx

Megan · 17 February 2025

★★★★★ 1/5

Trustpilot

Frances Mason used our family and encouraged gazumping offers IMO

Frances Mason used our family to pump up other offers for the seller. She confirmed after a long and arduous process we'd had our offer accepted. She then encouraged the vendor and buyers carry on viewings in our opinion to gazump us. She knowing didn't send out a memorandum of sale to us for 5 days whilst getting other parties to outbid us. After we paid for searches etc Frances informed us someone had come in with another bid.......from there played us off as an auction for bidding. Then told us we didn't get the house. The next day it was put as STC for the other buyer. Something she refused to do for us in 5 days. She openly admitted on the phone she knew of another bid hence when she didn't do the memorandum of sale.She let us pay for searches while using us a pawn. It was absolutely the worst experience I've ever had with any kind of company. There was no remorse and I don't know how she sleeps at night for a little but extra of commission.Openly trying to get improved offers and more viewing whilst sending us acceptance confirmation and letting us pay fees is a very very underhanded trick.

Darren · 7 November 2020

★★★★★ 1/5

Trustpilot

DISAPOINTMENT

What went wrong? Well I was advised by this agency that the property had come off the market once my holding deposit was paid. Upon submitting my credentials for referencing which was with let alliance, I was advised by "Charlotte" a representative at Gascoigne Halman that the landlord has gone with another offer and would rather refund my holding deposit then proceed with my application. Honestly Disappointed with the service provided by this agency. WOULD NOT RECOMMEND GOING WITH THIS AGENCY

Chrissy · 9 December 2024

★★★★★ 5/5

Trustpilot

Great Service!

Steph and the team at Gascoigne Halman were fantastic. They were friendly, pro-active, and helpful in getting us into our new home.

Rob · 3 April 2025

★★★★★ 4/5

Google

The staff are friendly and would chase solicitors when needed. I chose Gascoigne’s because they were local and their local knowledge was valuable.

Lisa · 12 June 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting

Absolutely disgusting aftercare if I seen all these bad reviews before I definitely wouldn't have bothered. Robyn put the phone down on me very rude

Andrea · 18 May 2026

★★★★★ 5/5

Google

We are so very grateful that you let us view our new home so quickly, which enabled us to be the first to buy. Thanks for being so flexible and kind, especially when things became stressful nearer exchange and completion. We love the new home.

Jo · 29 October 2025

★★★★★ 5/5

Google

Cant fault the service they provide. Very pleasant to deal with and very efficient and moved it all quickly for my rental

Frederick · 12 May 2026

★★★★★ 5/5

Trustpilot

Highly recommend, especially Dominic

We were delighted with Gascoigne Halman’s service, when buying a property through them. They always went over and above. In fact I think our purchase might have fallen through but they kept it all on the rails. We will sell our house with them if we ever move. Dominic is fantastic. He always knew everything about the chain, and did loads to keep it all moving forward.

Eleanor · 10 February 2021

★★★★★ 3/5

Trustpilot

Depends on what you want

Very good when dealing with renting out a property. Great, fast communications, friendly service. However, managing the property is below par. I have to chase up things and still waiting for a contractor re heating in the freezing temperatures.

Zsuzsa · 26 November 2025

★★★★★ 1/5

Trustpilot

very poor customer service

Very disappointed with customer service. Found the staff to be really unhelpful. As a cash buyer had been keen to purchase a property for my daughter and disappointed to learn the property we had secured was taken off the market. Tried to found out why and if there were any other similar properties available through the branch and got absoutley no help from them. Sent a polite message to the manager with honest feedback and requested that he give me a quick call to discuss - 2 weeks later and havent heard back from him. Will now never use Gasgoigne Halman again and recomend other agents who have a little more time and respect for their customers

David · 2 August 2021