Bairstow Eves Lettings reviews

★★★★★ 5/5

Google

We had a great experience working with Zak Kettley at Chafford Hundred’s branch. He guided us through the entire process smoothly and was incredibly kind throughout. Zak was attentive, professional, and made sure every step was straightforward. His approach made us feel confident and well-informed, and we couldn’t have asked for a better experience. Highly recommend Zak to anyone looking for a reliable and friendly agent! 👍

Areeba · 5 November 2024

★★★★★ 5/5

Google

I cannot recommend the Chafford Hundred office enough. Matt was the only agent in the area to keep me updated with properties coming on the market. As opposed to others that would take your details down and never call again. Once we found our property Matt could not have been more helpful. Had a few snags along the chain but he was instrumental in keeping the chain together and getting on to exchange. Also a big shout out to Andrea who was also a big help whenever Matt was not in the office. Great team and great service!

Alex · 15 March 2024

★★★★★ 5/5

Google

Matas was heey helpful is getting things agreed and i am glad to have my mum move into the property today. Very happy

Delly · 16 February 2026

★★★★★ 2/5

Trustpilot

House sale fail due to Agent mismanagement.

Unfortunately not a great experience with Bairstow In Kirbky-In-Ashfield. Of course they are very polite and all that, but I have to report that I believe they are responsible for a house sale falling through. What should of been a minor/nothing complaint from a neighbour was ignored for around a month despite them receiving daily phone calls and e-mails. Eventually when the pressure was too much for them to ignore they decided to contact the buyer in the closing stages rather than myself, which scared him off. I then had to chase up what was happening as they firstly ignored me and then denied knowledge of any complaint at all - acting as if i was bringing the news to them after I found out through the buyer coming to my home telling me it's off. The 'problem' could of easily be averted between me and the neighbour had I been told.

Simon · 27 July 2026

★★★★★ 1/5

Trustpilot

Very unprofessional rental agent

Very unprofessional rental agent. Very doggy. Said I failed my reference when after just 2 days. I provide 2 bank details which one was my salary account and they intentionally did use the salary account. Came back and said the other accounts doesn't have trace of income.They told me the Landlord is going with someone else. Please for anything you do, don't use them except you want to lose your holding deposit or they might make life a living hell for you even if they give you the house. They can do anything for money these lot.

Olumide · 23 May 2025

★★★★★ 5/5

Google

Matas was my handler at Bairstow Eves, everything was sorted smoothly and I moved into the property with no issues.

Amor · 16 February 2026

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least.

H · 2 July 2026

★★★★★ 5/5

Google

Very happy with the whole process from viewing to getting our keys it was about 2 weeks! Thank you to Ben at the chafford hundred branch for your help highly recommend using bairstow eve for your next move! Also would like to add everyone at the chafford hundred branch was very kind and welcoming! Thank you

Charlotte · 25 November 2024

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 5/5

Google

My experience with Bairstow Eves, Chafford Hundred has been excellent. I arrived slightly early for my viewing, and the staff member Beverley was already at the property. She took care to ensure I had a good look around the property, twice, answered all my questions and explained the steps / procedures that would follow. The entire move was seamless and allowed me to focus on settling into my new home. Her customer service was second to none. Thank you to the entire team at Bairstow Eves.

Edward · 18 June 2023

★★★★★ 5/5

Trustpilot

Peterborough's finest lettings team

From needing to rent one property urgent and then needing to change up for other reasons was found more than suitable property to rent that suited all my needs cannot fault staff service and continual communication and updates kornelia and the whole lettings team at the Peterborough branch for continually going the extra mile and presenting such a professional service would highly recommend.

Simon · 15 September 2026

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Google

Zak Kettley was fantastic in handling my complex case in order to get me and my family moved into a new home. He was easily reachable, polite, kind and made moving a much happier experience for us and couldn't sing your praises loud enough. Definitely appreciate the help in the move and recommend anybody wanting to move to the local area to use Bairstow Eves as i haven't been let down. Beginning to end was SUPERB!

Michael · 25 March 2025

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 1/5

Trustpilot

Do not try and sell your property with…

Do not try and sell your property with the Dagenham Team they are so inexperienced and messy, they allowed 2 buyers of my property go because they told us they had a buyer. Took our property from the market and wasted months of our time. Completely delayed and messed up our sale caused us financial difficulties and when questioned about their methods they try to gaslight and manipulate. They are so defensive and can’t take any criticism. They are completely appalling. Do not use to sell!

Julie · 20 April 2026

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 5/5

Google

Zak is fantastic. Zak has been great throughout my property search, his communication itself deserves 5 stars and I could not be happier with the service provided from all members of staff when he was not available, definitely cannot say the same about other agencies! Bairstow eves is the way to go. Very professional.

Rosie · 26 July 2024

★★★★★ 1/5

Trustpilot

Baistoweves Wanstead London…not professional

this review is for Wanstead London branch. They are not keen to sell the property they just need the property to be in their portfolio. I do not recommend if you are looking to sell to use this firm. I had my property for well over 4 months, ultimately I decided to take it off, still I had to give 1 month notice, even though I have already informed I have decided to remove, they don't even answer to the calls. so how can a potential buyer contact them. Even after giving them in writing 1 month notice still they didn't remove from advertising on rightmove. She calls and says to put it under Auction method. Seriously?

Rihana · 28 March 2026

★★★★★ 5/5

Google

After issues with a different agent we moved our sale to Bairstow Eves at Chafford Hundred and can honestly say that Matt and the team were brilliant. Our flat went on the market and sold within 2 weeks. Throughout the sale process they have been helpful and kept us informed. Would highly recommend.

Nichola · 26 July 2024

★★★★★ 1/5

Trustpilot

Definitely find a better estate agent

A few weeks ago I received a telephone call from a young member of staff at Bairstow Eves. He asked me if I was interested in selling my property. I told him no. I had bought it through them funnily enough and had just spent four months renovating it. He suggested I have a valuation despite my saying I didn’t want to sell. Eventually I agreed because I thought it would be good to see what it was worth now it had been renovated. Two text messages and a long and detailed email confirming that the manager was looking forward to meeting me at my property later that week at 12:30. She didn’t turn up and when I telephoned, I was informed that it was a desktop valuation, despite the fact that I had a an email telling me the valuation would be at my property. Having dealt with them when I bought the property and having them not bothering to respond to my email to express my dissatisfaction that they hadn’t bothered to come and do the valuation, I would never ever deal with them again. I think they are a shabby organisation and there are much better estate agents to deal with.

Elaine · 20 March 2026

★★★★★ 5/5

Google

I am very pleased with the service and support I received from Bairstow Eves (Chafford Hundred) during my search . Nick and Sally were very responsive and professional through out the process. I also got to meet Beverley who also provided an excellent customer service . I am satisfied with the place they found for me😀. I would recommend Bairstow Eves Chafford Hundred branch to anyone looking to rent or buy as they listen and provide an excellent personalised service .PositiveResponsiveness, Professionalism

Seth · 26 August 2022

★★★★★ 5/5

Trustpilot

Carlton office provide excellent service

My past experiences of using estate agents for house purchases or sales have never been positive. That is until now. Our transaction was fairly simple as we had a first time buyer buying our house and that was the end of the chain. I found communications excellent. Never any delays. Always helpful. Always on time. Conducted viewings for us. Price was very reasonable and there were no hidden costs. Katie and Chloe at the Carlton office handled the whole transaction very professionally. Thank you

Simon · 5 October 2024

★★★★★ 5/5

Trustpilot

I would highly recommend Bairstoweves

I would highly recommend Bairstoweves. We have had a great experience from the start with Daniel and the finish with Michelle. All the staff at Sutton in Ashfield branch have been at the end of the phone giving me knowledgeable feedback, information and guidance whilst I have navigated this selling process for the first time. They have then successfully sold my house in just a few days! We can know start planning our next adventure thanks especially to Michelle for negotiating between me and my buyer, helping my stress levels remain as low as possible. Thanks again.

Helen · 3 October 2024

★★★★★ 5/5

Google

One of the best estate agents, so far. From day one Ben has been very professional, answering all my questions, even when I felt like giving up during the process he always had a solution or suggestion. Assisted me in every way possible. Thank you so much Ben for your help and support. Great work ethic!

Desma · 18 May 2024