Every review we hold for the Central Bedfordshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKayleigh was absolutely fantastic throughout the viewing. She was very professional, friendly, and made the whole experience feel relaxed and comfortable. She took the time to explain everything clearly, answered all of our questions, and never made us feel rushed.
What we appreciated most was how honest and helpful she was while showing us the apartment. Her approach made it much easier for us to understand the property and ultimately helped us feel confident in choosing it.
Overall, a great experience. Kayleigh is a great asset to the agency and we’re very grateful for her help.
King regards,
Cristi & Elena
Cristi · 17 March 2026
Agent replied · 18 April 2026
Thank you Cristi & Elena for your wonderful review! We are so glad that Kayleigh provided you with a fantastic and relaxed viewing experience. She takes pride in being honest and helpful to make sure our clients feel confident in their decision. We are lucky to have her as an asset to our agency. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKayleigh at Taylor’s Dunstable was excellent to deal with during a recent property purchase. The transaction became more complex than expected due to legal issues that arose, which significantly extended the usual completion timeframe.
Throughout the process, Kayleigh’s communication, level of customer service, and dedication to seeing the purchase through were outstanding. She consistently went above and beyond, and it was clear she takes real pride in providing a personal and attentive service.
I would highly recommend her and would not hesitate to work with her again in the future.
All the best, and until next time!
Dave · 17 March 2026
Agent replied · 18 April 2026
Thank you for your kind words about our team member, Kayleigh! We take great pride in providing exceptional service to our customers, and we are glad to hear she went above and beyond for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIm very Happy i made the the right choice to sell my house with Taylors I was very fortunate to have Kayleigh selling my house she was very professional but easy to get on with keeping me informed every step of the way great experience throughout thanks Kayleigh
Kerry · 27 March 2026
Agent replied · 18 April 2026
Thank you so much for trusting Taylors to sell your house! It was our pleasure working with you and we're thrilled that you had a positive experience with Kayleigh. Thank you for choosing us as your real estate partner. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently had the pleasure of working with Kayleigh at Taylors during our property search, and we wanted to share our exceptional experience.
Kayleigh went above and beyond to help us. During our second viewing of a particular property, we ended up taking longer than anticipated to look around, and Kayleigh was incredibly accommodating and patient throughout. She never made us feel rushed and ensured we had all the time we needed.
We also really appreciated that Kayleigh was readily available to answer all the questions we had.
We would recommend Kayleigh to anyone looking for an estate agent. Her professionalism and genuine care made the process smooth and enjoyable. Thank you again Kayleigh!
Regards,
Laura
Laurs · 15 May 2025
Agent replied · 8 June 2025
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLuke Barker was the agent that handled the sale of my mother's house from start to finish. Without him the whole process would have been so much more stressful as we were presented with many challenges. He managed the sale with upmost professionalism, honesty and I would recommend anyone to use him - he should be your first port of call. This is the second time that I have had deals with Taylors and I only have very good things to say about them.
Karl · 17 October 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Karl. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleAn incredible experience with Taylor’s - we dealt with Kayleigh and wow, what a breath of fresh air she is!
From start to finish she went above and beyond! What an asset to the team she is, even on her days off she would contact us with updates or just to just check in. Couldn’t recommend her highly enough, she’s been incredible! 💫 5 Stars all the way! Thank you for finding us our dream home Kayleigh!
Brogan · 24 September 2024
Agent replied · 24 October 2024
Many thanks for your marvellous 5* review and recommendation Brogan. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTaylors were extremely helpful and approachable whenever I needed help or guidance in the process. Luke was always on hand to assist me especially. Thank you
Josh · 4 April 2026
Agent replied · 18 April 2026
Thank you for your kind words! We strive to provide exceptional service and are thrilled to hear that Luke was able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLuke has been amazing so helpful with all the details above and beyond walked me through the whole process felt safe and trusted. I would strongly recommend him and the team at Taylors Dunstable. Thank you so much for making my journey as stress free as possible.
Rita · 19 September 2025
Agent replied · 22 September 2025
Thank you so much for your kind words, we're thrilled to hear that Luke went above and beyond to provide you with a stress-free experience. We will be sure to pass along your positive feedback to him and the rest of our team at Taylors Dunstable. Thank you for choosing us and for recommending our services. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleBeware everyone.
I had a very disappointing experience with Taylors Dunstable. The entire process has been fraught with issues and left me feeling frustrated and dissatisfied. Just to let you know that we are over 2 months through the process and I have not had a single email response from them.
1. **Lack of Communication:** Throughout the process, communication has been extremely poor. My calls and emails are being ignored, and I am having to follow up multiple times to get any response.
2. **Inaccurate Information:** There were multiple instances where the information provided about the sale progress has been incorrect or misleading.
Overall, my experience in dealing with Clive/Luke/Matt has been extremely unsatisfactory. I would not recommend their services to anyone looking to buy or sell property. They need to significantly improve their communication, professionalism, and overall service to meet the basic expectations of their clients.
It is all talk and no action unfortunately.
Aneesh · 26 June 2024
Agent replied · 24 October 2024
Hi Aneesh,
We are sorry to hear about your disappointing experience with Taylors Dunstable. We apologize for the lack of communication and any inaccuracies in the information provided. Please contact us at review@countrywide.co.uk to discuss your concerns further. Kind regards, Lucy, Customer Relations.
Thank you.
★★★★★ 5/5
GoogleI would like to thank Taylor’s regards to their service provided. Especially Kaylee, she was a great support, and helping me find my first home! Would definitely recommend !
Rhahid · 17 February 2026
Agent replied · 18 April 2026
Thank you for the kind words! We are thrilled to hear that Kaylee provided excellent service and helped you find your first home. We value your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe team at Taylors are all outstanding but a special thanks to Kayleigh who has been phenomenal. She is a breath of fresh air. She is very knowledgeable, passionate and understanding. She has continued to listen to our views and implement them accordingly and also offers great guidance. Selling a house and buying can be one of the most stressful times of your life. Kayleigh has put up with my rants and frustrations and shown empathy at all times. I always receive feedback from the wonderful team so I’m always kept updated about our progress. Thanks Taylor’s for your continued support
Ree · 28 March 2024
Agent replied · 24 October 2024
Many thanks for your outstanding 5* review Ree Sin. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotNathaniel Allibone
Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.
Ai · 5 January 2026
★★★★★ 5/5
GoogleKayleigh is so very professional and helpful. She understood our requirements and was very helpful. A real star.
Ian · 17 February 2026
Agent replied · 18 April 2026
Thank you so much for the kind words! We are dedicated to providing exceptional service to our customers like you. It was a pleasure working with you and we hope to assist you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleWould give zero if I could. Paid a holding deposit, was due to move in, and I was called the day before to say the landlord “needs the place.” I’d already cancelled my previous tenancy agreement, they set up utilities, I booked movers. Box parked, No alternative offered, no plan, just stress and costs. Unreliable and unprofessional.
On top of cancelling the tenancy the day before move-in, they failed to cancel utilities, so I started getting billed for a house I never occupied. I had to involve OVO to cancel the billing.
Aphiz · 6 October 2025
Agent replied · 8 October 2025
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKayleigh was brilliant in showing us around a property out of our usual area. She was really knowledgeable about the property and local area. Kayleigh was very patient and allowed us time to look around the property in detail and answered …
Dee · 18 April 2025
Agent replied · 18 April 2026
Thank you for your terrific 5* review and for your complimentary comments Dee. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKayleigh and Luke were always available and kept us informed all through the selling process of our house, would thoroughly recommend, 1st class service all-round
Kevin · 15 October 2025
Agent replied · 22 October 2025
Thank you so much for your kind words! We are committed to providing top-notch service to all of our clients. It was our pleasure to help you with the selling process and we are happy to hear that you had a 1st class experience. We appreciate your recommendation! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe team in Dunstable were absolutely fantastic, true to their word with everything they say. Felt so comfortable with the lister Luke from day one and having Kayleigh, Harry doing the viewings giving me honest feedback straight away. The …
Benjamin · 18 April 2025
Agent replied · 9 December 2024
Hello Benjamin, thank you so much for your wonderful 5* review! We're thrilled to hear that you had such a positive experience with our team in Dunstable. Your kind words about Luke, Kayleigh, Harry, Clive, and Matthew mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 1/5
TrustpilotDon’t bother using them
So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.
Swinoki · 21 April 2026
★★★★★ 5/5
GoogleWe had amazing help looking as first time buyers having applied for 3 properties with many obstacles and 9 months later the third finally was successful and honestly wish I could put 6 stars Luke was amazing support answered everything, helped push it through, polite and Clive helped every step possible, Christian was pleasant polite and helpful they were always there and available cant praise them and thank them enough
Casey · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe’ve been looked after by the lovely Kayleigh. As first time buyers it’s so never wracking and we have a lot of questions but Kayleigh has been amazing throughout. Super friendly, helpful, kind and quick to respond to anything we’ve asked. So glad to have Kayleigh helping us through this process, would highly recommend!
Chloe · 25 August 2024
Agent replied · 24 October 2024
Many thanks for the fantastic recommendation and 5* review Chloe. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service by Taylors, Dunstable. Luke is really knowledgable and professional. Matt provided great advice. Kayleigh and Harry are great, they went above and beyond to secure viewings on our property and kept us informed throughout. …
Louise · 18 April 2025
Agent replied · 29 December 2024
Many thanks Louise for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've just sold our house through Taylors. Kayleigh was absolutely fantastic, she was easily approachable, honest and we fully trusted her feedback. Clive was crucial in moving our sale along when needed. The team always replied to phone calls and we were never made to feel like anything was too much.
Rob · 3 October 2024
Agent replied · 24 October 2024
Thanks for the excellent 5* review Rob and Ellesha! Thanks for your thoughtful comments about Kayleigh, Clive and our Dunstable team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you so much Emily for your outstanding service. You took time to understand our needs and suggested suitable options. We definitely recommend you for prospective customers.
Thishan · 10 July 2025
Agent replied · 8 September 2025
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleTaylor's were very helpful and Emily who showed me 2viewings of Flats was Professional and helpful/Friendly. I would recommend them to anyone.
John · 18 August 2025
Agent replied · 8 September 2025
Thank you for sharing your positive experience with our team at Taylor's. We're delighted that Emily was able to provide professional and friendly service during your flat viewings. It means a lot to us to receive your recommendation. Thank you for choosing Taylor's! #CustomerAppreciation #FriendlyService
Kind regards, Lucy, Customer Feedback and Support Team
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