Every review we hold for the Caversham office, from every platform, shown as written. First names only.
★★★★★ 5/5
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Mthokozisi · 2 September 2022
★★★★★ 5/5
GoogleAfter my old landlord decided to sell up me and my husband struggled to find a new home. We had a two month baby and dog and I am a stay at home mother. Other estate agents would not help us but Martin and co gave us a chance. The director himself showed us the house and was very friendly and responsive. The process to rent and move in was quick. Anything that needed fixing around the house was resolved as quick as it could be considering Covid. They are very friendly and professional and will do their best to help. Highly recommended!
Although the only issue with the house is I do believe it has a ghost as my five month old keeps interacting with someone who isn’t there! And things get moved or knocked off the sides in the kitchen!
Hayley · 21 January 2022
★★★★★ 2/5
GoogleLate rental payments and need to be lucky to be able to speak to a staff over the phone. Their website shows the Caversham, Reading open until 1300 on Saturday but when I rang at 1000, voicemail says office closed.
G · 7 November 2024
★★★★★ 5/5
GoogleVery professional. After having an awful experience with a previous agency, was very hesitant about using an Estate Agents again. However, Sean and Mica was amazing throughout, looking forward to renting one of their rooms for the next 12 months.
Lucinda · 29 July 2019
★★★★★ 5/5
GoogleVery professional. After having an awful experience with a previous agency, was very hesitant about using an Estate Agents again. However, Sean and Mica was amazing throughout, looking forward to renting one of their rooms for the next 12 months.
Lucinda · 6 July 2017
★★★★★ 5/5
GoogleSean and the team were very professional in helping me purchase the property through them. They were never pushy. It has been a really pleasant and smooth experience, and they have been very polite and efficient.
Fang · 29 July 2019
★★★★★ 5/5
GoogleGreat service from Martin&Co Caversham. The team have been very friendly and supportive throughout the tenancy. Special thanks to Charlotte for her great service in helping me recover a personal item.
Benula · 26 July 2020
★★★★★ 1/5
GoogleReally disappointing.... started off fantastic for the first few months of being with them (we had previously been with another agency who had been particularly difficult)..nothing was too much trouble and staff couldn't do more to help or assist us and I even said to them what a breath of fresh air they were. As the tenancy went on problems arose in the house (the main one being the conservatory roof panel flew off in the wind!!)... we had to bodge it ourselves for a couple of days until they could get the landlords approval to allow someone over to fix it. Every time we phoned to find out where we were at they would always shift the blame onto the landlord "Oh he's not replied", "Oh we can't get hold of him" etc etc... Which sounded poor really considering when I called him myself he got back to me within hours and was extremely polite and co-operative with me. It always sounded like a typical "Oh it's not our fault it's someone elses"... Then they conducted an inspection without letting us know...we only found out about this about a week later when they sent us the report of their inspection. When I asked when and why they had been in the house without permission (24 hours notice) they said they had sent out emails to all tenants but the email system had failed (if the email system failed why not call everyone on the morning of the day you are attending). We still kept our cool with them but then on check out when they claimed we had to pay for "Cleaning/Oven Cleaning" when I had provided them with all the correct invoices from the companies who had carried out these tasks before we departed... They tried to argue that it wasn't professionally clean enough so they had to send their people back in to give it a further go!!.... We didn't even get told beforehand that they were sending people in we just got sent the bill afterwards! We also had to pay some stupid jet washing charge for some ivy on the side of the property that was extortionate. When I asked about this they said it had nothing to do with them and again moved the blame onto the landlord. They all seemed to forget that I chased the council for months to get a tree cut back that was landing on the Landlords roof ... if I hadn't chased that for them it could have been catastrophic and caused the Landlord a LOT of money. I never did see any of these invoices for the supposed works that had been carried out that we asked to see. I would have complained more but we are lucky to be out of the rentals market now and have a house to renovate so it's just too time consuming and a big headache. Overall a big fat waste of money and very frustrating especially when you leave the property in a nicer condition than the inventory report was when we first arrived. The only good point for me personally was the communication after the inspections via letter, they always kept us updated about those but other than that very disappointing. This review is NOT including Mica who works there as she was fantastic from start to finish, bubbly, kind, efficient and the nicest lady I've ever dealt with at an estate agents.
Georgee · 29 July 2019
★★★★★ 5/5
GoogleSean and the team have been really kind and super helpful after a rather complicated move to new rented accommodation. We will have them first on the list when considering buying as well.
A · 25 September 2018
★★★★★ 5/5
FacebookJust wanted to say thank you....I can never fault you guys on how quickly you get stuff sorted for us when there are issues!! Natasha and Mica saved us from a cold house and no hot water in less than a few hours of my phone call! Thank you ?
Claire · 14 November 2017
Agent replied
Thank you Claire!! :-)
★★★★★ 5/5
FacebookJust wanted to say thank you....I can never fault you guys on how quickly you get stuff sorted for us when there are issues!! Natasha and Mica saved us from a cold house and no hot water in less than a few hours of my phone call! Thank you �
Claire · 14 November 2017
Agent replied
Thank you Claire!! :-)
★★★★★ 5/5
GoogleAbsolutely brilliant service by Sean & his team. We are renting a property out through Martin & Co and have noting but words of praise for this super efficient team. We have worked with all the big names in terms of estate agents and had terrible experiences - Sean's team completely turned this around and have been looking after our property for over 2 years now. They are reliable, proactive and actually get back to you timely - which seems to be a rarity now! Highly recommend!
Archita · 20 March 2019
★★★★★ 5/5
GoogleSean and the team have been really kind and super helpful after a rather complicated move to new rented accommodation. We will have them first on the list when considering buying as well.
A · 8 April 2018
★★★★★ 5/5
GoogleIt’s been a pleasure using Martin&Co Caversham. They’ve been really professional from the start. Special thanks to Charlotte who’s always been so friendly and helpful. She’s a credit to the branch.
Kphillipeb · 13 April 2019
★★★★★ 5/5
GoogleMartin & Co Caversham has a very professional team; we have been dealing with them for more than a year now and are very happy with the services they provide. If we have any problems or questions about the property, they are always keen to help. They are always super polite and very quickly in responding our queries. Our experience with them has been very positive so far and we highly recommend their services. Thanks Martin & Co for helping us find our first home in the UK! :)
Elvis · 20 March 2018
★★★★★ 5/5
GoogleWe have used the services of Martin & Co, with not only complete success, but practically all the hassle normally associated with the letting of multiple new properties, removed. This was due almost entirely to the excellent attention to detail, unstinting cooperation and the genuinely friendly and efficient service provided by Sean Masterman, Director.
As a landlord who has been renting apartments for decades, I can say sincerely, that Sean's professionalism is a credit to the industry. We look forward to many years of doing business with Sean, and Martin & Co.
Roger and Juliette - Landlord & Chartered Surveyor
Juliette · 20 March 2018
★★★★★ 1/5
FacebookShocking customer service from rude staff.
Upon complaining about being fleeced for £40 for a boiler cover replacement that not only was noted as broken but never arrived I was told my attitude was rude and that they would put down the phone if my complaint was continued!
The director then said it was our responsibility as we had not informed them it hadn’t arrived and implied that if we contested it he would find other things to charge us for!
Disgusting!!!
Marc · 5 December 2017
★★★★★ 5/5
GoogleWe have used the services of Martin & Co, with not only complete success, but practically all the hassle normally associated with the letting of multiple new properties, removed. This was due almost entirely to the excellent attention to detail, unstinting cooperation and the genuinely friendly and efficient service provided by Sean Masterman, Director.
As a landlord who has been renting apartments for decades, I can say sincerely, that Sean's professionalism is a credit to the industry. We look forward to many years of doing business with Sean, and Martin & Co.
Roger and Juliette - Landlord & Chartered Surveyor
Thi · 29 October 2017
★★★★★ 5/5
GoogleMartin & Co have been absolutely fantastic. They've been really friendly and helpful throughout the start of our tenancy. James in particular has changed his schedule on several occasions to accommodate us, and has been quick to respond to all our questions and concerns. When we requested that some work be carried out, everything was fixed by the time we returned from our holiday 10 days later. Best letting agent I've come across.
Dan · 5 July 2019
★★★★★ 5/5
GoogleThe team is friendly, efficient, professional and exceptionally friendly! All of them, but perhaps Mica is the best! Very helpful and flexible. thank you!
Ola · 29 July 2019
★★★★★ 5/5
GoogleI used Martin & Co to find my previous flat, and they also managed the property whilst I was living there.
I cannot rate them highly enough for their professionalism, attitude, and their speed and willingness to help with any issues that arose while I was there. Their administration fees were also very reasonable.
They will be my first choice next time I move house and for as long as I live in Reading.
A · 25 September 2017
★★★★★ 5/5
GoogleI used Martin & Co to find my previous flat, and they also managed the property whilst I was living there.
I cannot rate them highly enough for their professionalism, attitude, and their speed and willingness to help with any issues that arose while I was there. Their administration fees were also very reasonable.
They will be my first choice next time I move house and for as long as I live in Reading.
Helen · 5 July 2017
★★★★★ 4/5
GoogleMy partner and I used Martin & Co to find our first home in January 17'. Sean the director was very helpful and always at the end of the phone and the administraor, Natasha, was very helpful. We did not get a chance to liase with the other employees of Martin & Co however when visiting to sign our contracts, all seemed very welcoming and easy to get along with. Will always reccomend.
Scarlett · 5 July 2017
★★★★★ 5/5
GoogleI have been a Landlord for over 25 years and have dealt with many letting agents in the past. I can honestly say that Martin & Co. offer the best service. The staff are well trained in customer service and have always been polite and professional throughout my deals with them. They have been very efficient in dealing with problems that have arisen and I would not hesitate in recommending their services.
A · 25 September 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
