5/5
TrustpilotYour representative made our experience…
Your representative made our experience great, she was and is a great listener, negotiator knows and answer my tricky questions brilliantly.
Trusted Agent profile · Catterick
Avant Homes North East Catterick reviews
★★★★★
1,704 reviews across 1 platform
Cookson Way, Brought St. Giles, Catterick, DL9 4XG
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Catterick, at Cookson Way, is rated 3.7 out of 5 across 1,704 reviews on 1 platform.
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Reviews
Every review we hold for the Catterick office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFantastic customer service
From start to finish the team have been great and have collaborated with me. They have ensured I was satisfied with the house and any queries or question they were willing to help. Really pleased with the house lived up-to everything that was sold to me at the time of reservation.
1/5
TrustpilotTerrible customer service and attitude…
Terrible customer service and attitude post-sale! They just want a sale then you are left with no communication - still waiting for a completion date 6 months after signing the paperwork.
Agent replied · 10 June 2024
Thank you for your reviewWe are sorry to hear that the communication regarding your new home has not been up to the required standards.Please can you update your review with the name of the development and plot number so we can look into this and get back to you?Many thanksAvant Homes
1/5
TrustpilotGot keys for our Avant home 22nd…
Got keys for our Avant home 22nd December. If it wasn't for my step brother checking the wiring my spouse wouldn't be here now after he was supposed 2 move a plug socket! All the fuses have been labled up wrong, still no one round to correct it!!!!
1/5
TrustpilotThinking of buying an Avant home… Don’t!!!
Thinking of buying an Avant home? DONT!I’ve lived in my house over a year now, I still have day one snags!! It’s a misery nobody should have to live with! Let alone pay for the ‘privilege’ I email Avant most weeks, and most weeks don’t get a response, but when I do, it’s empty, and no action actually happens.
5/5
TrustpilotReally helpful and informative staff
Really helpful and informative staff, Louise in Sales office is amazing, helpful, has ideas, and nothing too much trouble, always welcoming and happy to help.The same goes for Chris one of the site manager, answered a few questions we had about the development, lovely helpful guy...x
5/5
TrustpilotWe met with Angela for initial…
We met with Angela for initial discussion who explained everything re: the project and purchase options very well. Looking forward for further discussions.
4/5
TrustpilotHappy New Home.had great help from the sales team…
We had great help from the sales team with the purchase of our new home. The moving in date was very stressful, especially as it was only a week before Christmas, and we only had confirmation the day before our move. However, our site manager and his team have been absolutely brilliant since we moved in and helped us so much.
5/5
TrustpilotYour staff was really engaging and went…
Your staff was really engaging and went far and above to clarify our concerns. My family was happy with the options of flats available.
5/5
TrustpilotGreenlock Place
Have found Lewis very helpful and informative. He has gone the "extra mile" in providing exemplary customer service. Whilst we won't be buying a new home in the immediate future, I would certainly contact Avant again as and when the need arises!
3/5
TrustpilotVery helpful service
Very helpful service. Layout of houses are too small. Bedrooms in the show room do not have room for storage or wardrobes. Lack of space for gardens, kitchen space and nowhere to put a dinning room table.
5/5
TrustpilotI rang the Killingworth office last…
I rang the Killingworth office last week to obtain some information regarding affordable housing. and help to buy. The sales advisor was very friendly and approachable, knowledgeable and professional. Wonderful service.
Agent replied · 10 June 2024
Thank you for your review MargaretIts really pleasing to hear that our sales team were able to delight you with the service provided.We hope to hear from you again in the near future!Kind regardsAvant Homes
1/5
TrustpilotFrom my experience if i could award…
From my experience if i could award avant homes zero stars i would.they dont deserve any stars what so ever.the design the houses and that's about it.avant do not build the houses.then avant refusal to help fix problems.zero star company thats being ran into ground.
5/5
TrustpilotHilary in sales team was so helpful and…
Hilary in sales team was so helpful and professional. We did not feel pressured in any way and had a very positive experience.
4/5
TrustpilotLesley has done a great job helping us…
Lesley has done a great job helping us choose a house on the Cygnet Park estate.All our questions have been answered openly and we have reserved a house!
1/5
TrustpilotVery poor after care and customer…
Very poor after care and customer service repairs.Been waiting 1 year for certain issues to be fixed and still nothing.DO not recommend
3/5
TrustpilotVery Busy Sales Office
The sales advisors on site were busy with customers and were not aware of our appointment. We waited in the car and a sales advisor came out 10 minutes late which we didn’t mind. She showed us around the Sudbury and was very nice.
5/5
TrustpilotA pleasant reservation process
A warm friendly welcome from Caroline at Barton Point with advice and guidance provided throughout the reservation process. As a first time buyer, I felt the whole process was relaxed with informative information of the next steps to complete.
1/5
TrustpilotLow built quality homes
Low built quality homes. I am disappointed and know I have nowhere to go with this complaint. I observed lot of bulging in ceilings near kitchen and it’s now slowly coming down at top corners.
1/5
TrustpilotIf anyone is thinking of buying an…
If anyone is thinking of buying an Avant Home, please think again. They promise 5 star customer service in which my experience is definitely not the case. 2 years down the line and still trying. To get things resolved. Instead of being my forever home, it has been a nightmare. Never put your trust in Avant Homes.
5/5
TrustpilotThe lady (Caroline) in the sales office…
The lady (Caroline) in the sales office was so helpful and made what is a very stressful time seem a little more relaxed and I hope that we might buy.
5/5
TrustpilotVicki Phelps Summerville
Great service from Vicki from initial enquiry to reservation. Couldn’t have been more approachable and friendly. Thanks so much.
5/5
TrustpilotGreat service
Great service. Very informative and helpful. Quick to respond to any enquiries or problems so far and deal with these effectively and efficiently.
5/5
TrustpilotExcellent customer service from Julie
Excellent customer service from Julie. She explained everything to us clearly and with patience. We are touched with her service and would move to the next stage of the journey with purchasing the home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Catterick.
