Every review we hold for the Catterick office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTop quality houses.We are absolutely over the moon with…
We are absolutely over the moon with our Avant home at the Hawthornden development in Rosewell. This is our fifth new build over the years (3 taylor wimpey, 1 Cala and now the Avant). The Avant home has been the best quality, built to a very high standard with a good finish inside. In our experience this is hugely down to the site manager here (Mike), we feel that a good/bad site manager can make or break a development . Avant are lucky to have a man of his calibre working for them. Snagging wise we have only had silly little bits and pieces and are happy with any repairs that were needed. All of our friends and family that have been to see our new home have been bowled over with it. We would highly recommend buying an Avant home.
Kevin · 12 January 2022
★★★★★ 5/5
TrustpilotBrilliant member of staff
Brilliant member of staff - Emily was very informative even though it wasn’t her site
Catherine · 24 September 2023
★★★★★ 5/5
TrustpilotLaura is very professional and helpful.
Laura is very helpful, nothing is too much trouble. Her work is top notch. Thank you so much Laura.
Julie · 7 June 2023
★★★★★ 2/5
TrustpilotIn covid everything was rushed
In covid everything was rushed. This is rubbish. The company wanted out of the site and abandoned everything. If you sign up and they say there will be snagging repairs...they won't do it. Look at the even aspect of draws, kitchen cupboards. Gaps on windows, wrong cement on windows, huge gaps on internal windows and door architraves. No instructions for ovens, or anything else. The vibe is clever but question absolutely everything.
Beverly · 29 December 2022
★★★★★ 5/5
TrustpilotToday we went to reserve a plot at…
Today we went to reserve a plot at Cotchett Village Mickleover and was very well assisted by Shomala Indleep. She made us feel very comfortable all throughout and was very open and understanding with all my queries. She was just a cover for someone who was really meant to be with and despite having other clients around, she didn't make us feel intimidated or pressured. She made the reservation process very smooth. Looking forward to a more pleasurable experience with Avant and also looking forward to working with Claire Hodges for the next few steps of the process!
Denise · 7 January 2022
★★★★★ 5/5
TrustpilotVery professional and courteous and…
Very professional and courteous and helpful reception.Our questions received positive replies.
Jeff · 20 October 2024
Agent replied · 26 October 2024
Hi Jeff, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us.
★★★★★ 5/5
TrustpilotWe Love our New Home
We have been in our new 3 storey townhouse ( Egstow Park , Clay Cross ) about a month now and we still feel like we're on holiday! 😊So many great things about our lovely new house. It is a brilliantly designed space , the house has a,broad entrance way and landings too on the other floors, with plenty of cupboards throughout ,a lovely kitchen with modern state of the art appliances , smashing bathrooms - quality abounds. We have simply been bowled over by our new Avant Home
Jonathan · 2 January 2022
★★★★★ 1/5
TrustpilotPortland’s phase 2 beware
In a nutshell Not what it says on the tin . Reserved then bombshell of losing majority of spec . No floating sinks /vanity unit or toilets, no wardrobe to main bedroom,no hive as standard , no digital showers, different kitchen manufacturer, small skirtings, no dishwasher as standard,no garden fence. Internal doors and furniture lower spec ,the list goes on. Managed to escape just in time as found out through a friend who reserved after us ,they are now changing the windows to the second half of the phase and putting green balmoral to the front and white to the back. We were never told of this change. Have you? They have also decided moving forward ALL front doors are white and so are garage doors. Saving grace we have managed to get our £500 deposit back before it’s too late. Never have I seen a new house with different coloured windows . Our worry was would we actually get tarmac on our drive or would that be changed. Don’t put up with second best
David · 22 December 2021
★★★★★ 1/5
TrustpilotBeen in my home a year now and the…
Been in my home a year now and the standard of finish is terrible, I have been on to customer services at least a dozen times over the last 6 months to get all the snagging rectified and as yet not had a reply from the site to sort. After numerous attempts and no reply I am at my wits end. Don’t buy their homes as once they have your money they are not interested in fixing the terrible workmanship.
Debs · 16 December 2021
★★★★★ 5/5
Trustpilot"I had a great experience viewing…
"I had a great experience viewing properties with Georgia from Avant Homes. She was incredibly knowledgeable and took the time to explain everything clearly. Georgia provided detailed information about each property, which made the process so much easier. Her professionalism and thoroughness were much appreciated. Highly recommend!"
Sridhar · 11 August 2024
★★★★★ 1/5
TrustpilotWorst builders
Worst builders Worst customer service after buying the house. 5 months waited for a washroom leakage repair and still no repair done. 100s of issues which you don't expect in a new build house. Broken taps Broken boilersDamaged doors Damaged kitchen Still waitinf for repair. Every day a customer service person comes to the house with a promise to repair. 5 months are enough to build a house but not to repair the washroom.I would recommend burning your money or throw it rather then buying a house with Avant homes.
Afaq · 7 December 2021
★★★★★ 1/5
TrustpilotDo do not buy from Avant Home
Do do not buy from Avant Home Waste of money They don’t even deserve one starZero customer service Poor quality building and drainage The job of the customer service is to try not to call the contractor to come and fix things such as leaking Believe me these houses will not last for 5 years
Eiman · 11 March 2024
★★★★★ 1/5
TrustpilotHouse falls apart and they Ignore you
This company is an absolute joke. During the sale process, they will respond in seconds but once things start to go wrong they ignore you. So far my property has had roof tiles fall off twice, three separate leaks with a major leak leading to the whole ground floor needing to be replaced, cupboard doors fall off daily, the wardrobe is broken, sink tap has fallen off, bannister rails fallen off and the boiler needs replacing less than 1 year after the property was built. The estate looks a mess and they never maintain it even though we pay a fee.The worst thing is they completely IGNORE you if you contact them with any issues. I have been waiting THREE MONTHS for a reply now.AVOID!
David · 30 November 2021
★★★★★ 1/5
TrustpilotDisgraceful company
Absolute scumbags. They refuse to finish the Balfour park estate in newcraighall despite it being completed years ago. Excuse after excuse. Get customers money then it’s a big f you. No avant customer would ever deal with them for a 2nd time
Colm · 26 October 2024
★★★★★ 5/5
TrustpilotSales Advisor Georgiana was terrific
Sales Advisor Georgiana was terrific - professional, friendly and extremely helpful
Andrew · 11 December 2023
★★★★★ 1/5
TrustpilotROUGUE HOME BUILDERS AVANT HOMES
Disappointed With Avant Home Builders.DO NOT BUY FROM ROGUESCustomer Service Hasn't Been Helpful.Avant Has Left Us With Costly Repairs & Long Awaited Cases With NHBC To Resolve Any ProblemsYou Can Tell Avant Homes Five Star Reviews Are Not True.The Statistics Of Their Reviews Show A Company With Mainly False Fiver Star Reviews & A Mountain Of Unhappy One Star Reviews From Customers That Says All About This Company.
Patricia · 14 April 2023
★★★★★ 1/5
TrustpilotAVOID AVANT AT ALL COSTS!!!
Honestly avoid this company like the plague!! I'm in the middle of buying a house and the whole experience has been horrible,if I had realised sooner what was going om id have pulled out but my partner and I are now stuck. I can only blame our naivety on being first time buyers.It's very clear this company don't give a toss and have been bought out by a shower of cow boys who want to cut corners and cut extras to the bone to make sure they maximise profits. I'm surprised at this point they aren't charging extra for bricks and cement as an upgrade option!Complaints get you nowhere either. They have ruined this whole experience for us and I despise everything about this company and I can tell you hand on heart please take this advice and honeslty do not buy an avant house. Reading these reviews I dread to see what state of house I'm going to get and I expect no after sales care. The crap they put in is cheap and rubbish. You'll get about 5 same tiles (cheap and nasty looking)to pick from and the kitchens are truly grotesque. There's not one positive comment I can bestow on this horrid company.
Lex · 13 November 2021
★★★★★ 1/5
TrustpilotIf your thinking of buying from Avant…
If your thinking of buying from Avant please Stop!!!!!Quick enough to take deposit and let you buy from them. To actually get any thing done in the house is more stressful than actually buying the house. The products through out the house are cheap, the workmanship is very poor.We have a retaining wall in rear garden that looks like a 4 year built. Over 2 years with multi visits we have our garden wall started. They think that trying to bodge the wall will help. If any one would like to see photos of what poor workmanship is from Avant happy to show. Please, please avoid these don't ever buy from Avant. They are no different to Bovis, Persimmon and all the rest of them.
Adam · 13 November 2021
★★★★★ 1/5
Trustpilot18month and now everything reported is not warranty
Disgusting experience! Been an absolute farce for the last 18months! Nothing is covered under their warranty and just tell you to go to the nhbc. Like anyone with a job or family has time to do this. Talk rubbish about excellent customer care but this is a blatant lie! Wish I would have seen the reviews before wasting money on this joke of a house!
Keshia · 6 July 2023
★★★★★ 5/5
TrustpilotIt’s great to see a developer doing something different
Moved into an Avant home at Dantre Place at the end of September. The whole experience from working with the sales adviser (Natalie J) when we first reserved to moving in and getting settled has been 5 star. It’s great to see a developer doing something different with their homes. Would highly recommend.
Ben · 22 October 2020
Agent replied · 10 June 2024
Thank you so much for your review BenIts great to hear how well you have been looked after by Natalie, and that you recognise that Avant homes are just that little bit different to what you find elsewhere.We never tire of reading that our customers have had a 5 STAR experience, so thank you for sharing this with us.Best wishes for your future in your new home.Kind RegardsAvant Homes
★★★★★ 1/5
TrustpilotNo after sales services from Avant Home
Avant home always said the issue has been logged with the plumbing contractor who will contact you direct to arrange an appointment, but never someone will contact you. Reported the issue to them early after I moved in. Problems with radiator still not fixed. The two years warranty period almost expired. What are they doing? Nothing! Don’t buy their house. There are no after sales services.
Sweetie · 5 June 2023
★★★★★ 1/5
Trustpilot12 months on from damage to my kitchen…
12 months on from damage to my kitchen work tops when we moved in. 3 repairs later and Avant have our once beautiful kitchen in a right mess.Miss cut work tops not fitted to the base units,massive gaps where you can fit your fingers down the sides.Unleave work tops sink not fitted back correctly heat sheild removed from the hob.Scraches to cupboards damage to walls and personal belongings.No updates from avant on when thus will be resolved.Poor service poor work manship of repairs Poor communication from Avant just left with a kitchen not fit for purpose.Avant are quick to take your money but as far as aftercare not quick enough to fix what they have not done correctly in the first place.Photos of the poor repair to embarrassing to post.Would I recommend an Avant home to family and friends well that would be a no.12 months to leave a repair is unacceptable.
Liam · 29 October 2021
★★★★★ 1/5
TrustpilotAvoid! Terrible experience
Avoid! They promise the 2 years warranty of customer service to our showroom. Before the completion date, they didn’t fix all snags but they told us again we can call the customer service to fix it after we move in. We got the black and white email to prove that. But after we moved in, they just no show. Call the customer service centre, they just keep saying we don’t have this 2 years warranty, and keep saying we are misunderstanding. Also, the Regional New Home Coordinator just disappear and don’t reply any calls or emails any more. Before that I called her to confirm my 2 year warranty again and she keeps saying we got this. But after this call, she just disappeared. I ask her colleagues to call me. They say they are different departments, they can’t do that. They just avoid responsibility. We can’t found them. We make the complaint, but useless, they just keep saying this is showroom, no warranty included. It’s totally different from the sales team and the new home coordinator told us before. What a big company, but doing this, it’s really unacceptable. This is cheating. Don’t believe them, just avoid!!!! Be careful.They also didn’t give us the door plaque. It’s over 6 months, we just keep ask them many many times, they just keep saying will give the estimate delivery date to us as soon as possible. It’s really ridiculous. After so long, they can’t even give me an estimated date.
YY · 29 October 2021
★★★★★ 1/5
Trustpilot5 times avant has been out to fix a…
5 times avant has been out to fix a crack on my bathroom ceiling and 5 times the crack reappears after a few weeks!! Every engineer slates the last engineer for his work and promises they will do it correctly. Today avant have refused to do anything further for us after the site manager being a no show AGAIN!! Zero customer service and zero care for the money people put into buying their homes. Never again will I buy another avant home.
Amy · 26 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
