Trusted Agent profile · Catterick
★★★★★
1,705 reviews across 1 platform
Cookson Way, Brought St. Giles, Catterick, DL9 4XG
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Catterick, at Cookson Way, is rated 3.7 out of 5 across 1,705 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Catterick.
Every review we hold for the Catterick office, from every platform, shown as written. First names only.
1/5
TrustpilotWasted journey
We phoned last week to make an appointment to see about a house but wasn't told that this particular one was only available to first time buyers which we are not. Whoever we spoke to knew that we weren't as she asked if we had a property to sell. We travelled from Sheffield to sherburn in Elmet and were very disappointed.
5/5
TrustpilotLaura in Customer Services has been…
Laura in Customer Services has been very helpful, dealing with our snagging issues promptly and efficiently
5/5
TrustpilotMelton, Wakefield
Have had an absolutely excellent experience with Avant and couldn’t be happier. The process of choosing our home, plot and extras was really simple and fun thanks to amazing sales advisors. We had loads of issues selling our existing property and our coordinator went completely above and beyond to make sure things went ahead as they should. If it wasn’t for her I think we would have missed our move in date!There have of course been some snags as expected but nothing major & site managers have been excellent in supporting. We have also had head of construction Darren out personally to help and he was fantastic. Overall can’t fault avant for anything.
5/5
TrustpilotAbsolutely amazing team
Absolutely amazing team! Couldn’t be more thankful especially to Darren at Klyppr Village, he has made the whole process seamlessly and always tailored around us as customers, always very welcoming and are happy to help anyway they can. Can not wait to move on our new avant home, so thank you for everything!
Thank you for taking the time to leave a review Claire. It's fantastic to hear you are enjoying your experience with us and receiving great customer service. Wishing you all the best in your new home.Best Regards,Avant Homes
4/5
TrustpilotCity Fields Repaird
Adam was on time, very professional and hot on with the job, which was done perfectly.
4/5
TrustpilotRadford's Meadow, Micklefield
Following a rather frustrating process at times, the current outcome has been very positive.I have been looking to secure a plot at the development in Micklefield; Radford's Meadow.As previously mentioned, this was initially frustrating with slightly conflicting info being provided. Following an on site meeting with Owen however, our questions were answered, he went above and beyond our expectations and we left with a reserved plot and a smile on our face.I look forward to the house being completed to a high standard and leaving another good review!
1/5
TrustpilotWe have bought a new build Avant home…
We have bought a new build Avant home in Barrhead. This should have been a joyous occasion but instead, we have had nothing but stress. The house itself is lovely, as is the location but we have no end of problems with Avant sorting out the snagging list. Avant are useless. They constantly lie, make false promises and nothing gets done. I can honestly say I would never buy from Avant again and would strongly recommend all others to avoid this company unless you are prepared for a long haul fight to get the most basic of snagging issues acknowledged, never mind fixed.
1/5
TrustpilotIf I could give Avant homes 0 stars…
If I could give Avant homes 0 stars I would. DO NOT WASTE YOUR TIME OR YOU MONEY. By far the biggest mistake i've ever made was buying a new build from Avant. Quick to take your money (through and awful sales experience) but take an age, 4 site manages, 2 customer care reps, 5 directors, and even and email to the MD to sort your issues.... all of which have failed. I still live in a substandard house, they are overpriced, for the poor quality you get. They fix one issue and create 3 more! I live in a house which shouldn't of passed building or NHBC regs, yet its take 6 month to fix and the standard of finish is shocking. They cant even get their legals right, and i'm left with a property where the legal drawings and plans don't match what's it place. its been a nightmare and I don't see it getting better any time soon. Awful.I have a garden which is a swap. a fence that's falling down, and no-one has an answer. you take time off work for a meeting to resolve the issues and they turn up 45 minutes late (again your time isn't important, only theirs) and have no answers, are ill prepared and have to ask you questions on the subject they're meant to be an expect on. My house leaves me on the brink of tears most days, has caused unneeded stress, and frankly Avant should be disgusted, because we are.
5/5
TrustpilotNothing but praise for James!
I have met with James today, whilst viewing a show house at their Fitzwilliam site in Huddersfield, and all I can say is that he was the loveliest, kindest, professional but most of all very genuine when showing us round the site. He’s made me feel so at ease, he was very patient with my questions and nothing was too much trouble for him. It’s a little wait until I can move in but I’m looking forward to that date!
5/5
TrustpilotNicola was very helpful &…
Nicola was very helpful & knowledgeable. We turned up without an appointment but she was till happy to help.
5/5
TrustpilotHappy moments
I am happy with Avant Homes as our new home builder. Everything is high good.
5/5
TrustpilotFirst time buyer
We have just secured our first home at Chaucer's Green in Doncaster.James who we have dealt with has been exceptional each time we have visited. As our site does not have a show houses or a sales office, we had to visit another local site for viewing show homes and the site details. From what we have seen in Avant Homes so far is that they do things very differently to the rest, both the layout of their houses and the way they deal with the customers. We know we have a long way to go in the process, for now its a massive thumbs up.
5/5
TrustpilotGreat customer service !
We have had a really positive experience so far buying our first home. Sarah (bishops quarter sales advisor) has been so helpful and has gone above and beyond to answer all our questions/ queries. Sarah has so much knowledge in the industry and we can’t fault the customer service we have received so far!
1/5
TrustpilotAvant Homes are criminals
Avant Homes haven’t even started building and they’ve wrecked our community! Clearance work has caused flooding to nearby homes. They don’t even accept this though and have blamed rainfall! Even though records going back to 1986 show higher rainfall and no flooding. They have also killed badgers living on the site and extracted coal from the area. Absolute cowboys.
5/5
TrustpilotSTEVE, SITE MANAGER HUDDERSFIEL
Where do i start?.... previous review... sales all good, aftersales all good to moving in. Then came the site manager Steve! We had a few snags, as expected and Steve had them resolved almost instantly, and when something new pops up he has it looked at and sorted very quickly. Read some reviews on here that arent so good, but if youre looking at the fitzwilliam grange site in Huddersfield, then you have nothing to worry about! Not only has Steve been, amazing, responsive, patient, and very helpful. But the site is also kept very clean, the lads are polite, all go out their way to say hello etc. The whole site team so far have gone aboove and beyond for us, and this is clearly in part due to site leadership.
1/5
Trustpilotfirst time buyer at avant
As a first time buyer at Avant I think they are terrible so many problems with the house snagged at 136 faults with the property shoddy shoddy workman ship all over, the plastering , painting, the lawn, brickwork are awful. They didn't clean it for me heating wasn't working doors left wide open, radiators not fitted to wall properly lots of problems. site manager wants sacking. a disgrace they think its acceptable to hand over a house like this and so far haven't rectified any of it. stay away from avant homes there's much better out there.
1/5
TrustpilotThe directors block your emails!!!
The directors block your emails!!!! Honestly, I’ve now had my email blocked, so I can’t even raise my issues. (You may think this is because I’ve sent abuse or multiple emails, wrong! I’ve sent two emails, just two, and both about very real matters, a s I’ve been blocked!!!!!!!!!!!!)The whole experience is awful! For your own sanity, do not scroll past the 1 star ratings for this awful company, (there are many, and we can’t all be wrong!) avoid avoid avoid.Visit the Mickleover derby Cotchett Park site, knock on ANYONE’s door ... they’ll all tell you of their diabolical experiences at the hands of Avant!
1/5
TrustpilotZero estate maintenance
Zero estate maintenance, overgrown grass, roads and paths not finished, Play area never transpired. Estate should have been handed over to the estate management company at least 1 year ago, but due to Avants complete neglect and unwillingness to bring the site up to standard we are left in limbo, paying fees and receiving no service and no help to rectify the situation. AVOID
5/5
TrustpilotCustomer Service Team Andy Jones
We had Andy Jones out to fix some snagging issues. He was really helpful and resolved all issues we had efficiently. He cleaned up after the job was completed and he was a pleasure to have in the house. Really friendly and is an asset to the customer care team.
1/5
TrustpilotGarden is a bog
Been waiting ages for them to sort out our lawn aka the boggy marsh. They cannot be bothered to get back to you. The lawn clearly slopes incorrectly ie not towards the drain and as a result, we have what appears to be a swimming pool in our back garden. The grass is dead, full of moss and squelches with every step. The grounds work team came out months ago to look at it and we’re still waiting on their report and get fobbed off constantly. The garden is unusable so not happy at all.
1/5
TrustpilotHorrendous sales experience, beautiful house
This review is based purely on the sales staff & appalling service given. The quality of the house is great & the builders on site are fantastic but I’m just furious now by the catalogue of errors made by Lynn & her team. In January after a complaint I raised it was agreed I would have double slatted fencing around my garden but when I moved in it’s only been done single slatted to one side & not done at all at the other, looks an absolute sight for sore eyes. I was also told I could no longer have an integrated microwave because they changed supplier & agreed to extend my decking to the width of the house as compensation. Unfortunately, they only extended it to one side & are now backtracking on what they agreed. It looks ridiculous & I’m so disappointed. Dealing with these sales women has honestly just been a horrible experience from start to finish & despite the house being beautiful, I would really think twice about ever dealing with Avant again. I shouldn’t be in tears 3 days after moving in because the staff no longer care now that they have your money. They just continually make what should be a pleasant experience stressful & they are completely underhanded.
5/5
TrustpilotWent one of your sight
Went one of your sight, On furlong park I meet James on Sunday 16th May 2021, about buying property and he's given me all the details about the process and he's arranging for mortgage advisor, then booked for me Thursday 20th May to filling the welcome pack from, on Thursday I meet Kelly, I tell her I was booking for flot 117 property but I changed to different one, so she phone to mortgage advisor and tell them about my change then she book me in for next day 21st May 2021, today I meet again James and we went out for all the papers work and he's explain about the property internal and external work. Both are very nice, I have a good customer experience with James and Kelly, I hope I see them again thanks for Avent homes.
5/5
TrustpilotRadford’s Meadow
We have yet to pick up the keys for our new home but we’re looking forward to it.Jessie and Clare have both been great and have guided us through the process really well, always happy to answer any queries no matter how small and they have kept us updated every step of the way.
1/5
TrustpilotAVOID! Terrible finish and terrible after sales service
Terrible aftercare re snagging. Pay over 300k for a home, the decoration is terrible, patches of plaster everywhere, kitchen tap has been broken for months, kitchen doors basically falling apart. Been here nearly 18 months and arguing with them about finishing the strip down the side of the house which has just been completely left. You have to basically beg them to come out and look at shrinkage and settlement, there are cracks all over the place and it's taken months for them to say they will come out to inspect at the end of July. Would definitely steer clear and go with another builder or buy an older house and do any work required yourself as that's pretty much what we are having to do with a 'new build'
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Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Catterick.
