Trusted Agent profile · Catterick
★★★★★
1,708 reviews across 1 platform
Cookson Way, Brought St. Giles, Catterick, DL9 4XG
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Catterick, at Cookson Way, is rated 3.7 out of 5 across 1,708 reviews on 1 platform.
Every review we hold for the Catterick office, from every platform, shown as written. First names only.
5/5
TrustpilotAvant homes (Peter)
I’ve bought my first home from avant homes thanks to Peter at Brompton mews that made it a very easy process and was very helpful and knowledgeable.Swift easy process couldn’t fault him.Lovely first house !Cheers Peter !
5/5
TrustpilotExcellent customer service
Excellent customer service from both Lewis Simms and a close colleague of his called Jamie (alternative site but didn’t catch his Surname). Lewis was polite, welcoming and explained through specific details. His knowledge and expertise were great.
5/5
TrustpilotCraigowl Dundee - Andy Jones
Andy Jones came to visit us today to do some some snagging bits on our house. Nothing was too much bother and all done just as he said he would. Went above and beyond to help us. Many thanks to Andy.
2/5
TrustpilotNo screen to navigate to give details…
No screen to navigate to give details of various properties. Visit is just 10% better than phone conversation as I could only view 1 property type of my specification, others are not available and no virtual tour in place.
4/5
TrustpilotLooked at purchasing a house at…
Looked at purchasing a house at Strawberry Fields, Carlton. Sadly unable to negotiate on a deal but Nicola (sales) was very helpful in trying to assist us.We had a lot of contact with Nicola and always found her to be helpful, professional and very knowledgeable. Thank you Nicola
5/5
TrustpilotWest Midlands - Monkswood - Rob Burnham is fantastic
I've reserved a property on the Monkswood development in the West Midlands and I have been extremely satisfied with all service received so far. Rob Burnham has been absolutely fantastic. I am a first-time buyer so buying my first home has been somewhat daunting but Rob left no stone unturned and I'm now counting down the days to completion.
1/5
TrustpilotOdettes point Keighley Shan lane ,the…
Odettes point Keighley Shan lane ,the staff (Sarah)very rude and unprofessional.
5/5
TrustpilotHoneyman Park
Jacqui at Honeyman Park has been great always keeping us up to date and really helpful and knowledgable when looking at our options and upgrades. She always makes sure things are done correct first time.
5/5
TrustpilotAngela was very helpful in explaining…
Angela was very helpful in explaining the full process of buying a home to us, including going through the different options and upgrades available. We found her very welcoming, friendly and accommodating, leaving us feeling confident in buying a home from her.
4/5
TrustpilotLewis from Greenlock Place
Lewis from Greenlock Place was welcoming when I dropped into the development over the weekend. He showed me around some of the properties and provided me with some additional information about the area, which I didn’t know about and answered some additional queries via e-mail.
1/5
TrustpilotHorrendous
Horrendous. Not even sure where to begin. Purchased a new build and never had a single update on the house unless they were asking for more money and telling us they didn’t place the order for our tiles and they’d gone out of stock. Then fast forward to when we moved in - the house was still like a building site they hadn’t cleaned any dust off it. The painting was a riot, the kick board in the kitchen fell off at a touch, the ceiling in the bedroom fell in due to a leak. And now customer care won’t return our calls. Abhorrent. Avoid like the plague.
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Lewis.
3/5
TrustpilotAdam was fab
Adam was fab! Turned up as expected, carried out the work to a really high standard, friendly, great with my daughter and our dog who were both very interested in what he was doing. If the review was purely for Adam I would have given 5* however our overall Avant experience hasn’t been great, hence the 3* review.
5/5
Trustpilot1 month in, Sorby Park/Rotherham
In Avant home 1 month now. I read so many negative reviews and I was a bit worry but I found the site manager Dean very interested in customer satisfaction, reactive to our needs, and generally a star. External snags were completed even in our absence. Small snags shouldn't be counted as realistically I can do them myself quicker and almost effortlessly. So thank you Dean and team. So far happy homeowner.
5/5
TrustpilotI moved into Wellington Park June 30th
I moved into Wellington Park June 30th, there was snagging as you would expect in any new home. I can't thank Colin and Michelle enough for their prompt support and assistance in resolving any issues I had.They are both extremely friendly and professional in their approach and are an assest to Avant
5/5
TrustpilotDraffen Park in Stewarton
Ashley at Draffen Park in Stewarton was very professional and helpful in finding us a home at Draffen Park. Ashley made the process very easy for us, Giving us the information and details we requested ,and kept in touch throughout the process via email, site visits and phone calls. Without Ashleys help we may have bought eleswhere.
1/5
TrustpilotDon't buy from Avant
Peerfield Site Chilton Whatever you do don't buy from Avant who are terrible. I have had new homes previously so understand their will be faults etc. but this company are the worst by far. Decided to buy small property on a new development. On the morning I moved in the boiler had been leaking - walls & ceiling had to be repainted. Patio door windows have been replaced twice. So many internal problems too numerous to mention. Latest problem several months after moving in was a failure of Internet & Phone. There is a fault with the fibre optic cable & it needs replacing. Customer Care (Sunderland) basically not interested & even tried to blame me then the electricians who installed it - Site Manager initially said Avant would do any remedial work but Customer Care prevaricating & generally hopeless; inept or worse - integrity; absence of clarity & trusting of their words are all issues. Avoid at all costs or you will regret it
5/5
TrustpilotViewing Process was a pleasure
We were made very welcome by Pat at the Collingsgate development near Coalville. There was no pressure or rush with our viewings and all of our questions were fully answered, Pat’s knowledge shone through. We built up a good rapport which made the process very enjoyable.
5/5
TrustpilotKlyppr Village Positive Feedback
After looking at all the reviews. It really is down to the individual teams that are involved in the process of the purchase, build and after sales product care. This combined effort has made our experience such a positive one.Nadia/Darren at Klyppr Village were honest and experienced in there forecast on completion and help in steering the sale.Wayne Schofield and his assistant Ollie have been pro-active in resolving issues, they have always been in good dialogue with timescales and snags which have been completed as promised.I appreciate not everyone is as lucky but thanks again to the team at Klyppr Village.
5/5
TrustpilotInstant and lasting impression
From the first phone call I made, to the split second I walked into the Sales office, it’s been such a geat experience dealing with Louise, Jamie and David at Radford’s Meadow! Louise has made it a very special and memorable experience signing up for my new house, thank you!
Hi Cindy, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us.
5/5
TrustpilotFirst and Forever Avant Home
We have just bought our Avant home on the Millbrook site. This Avant home will also be our forever home. The build is beautiful and is everything we ever could have asked for and more. We could not thank Amanda enough as she helped us overcome each hurdle every step of the way. She is an absolute asset to the company and we would not have secured the house was it not for her.
1/5
TrustpilotAvant Homes' Wilbur Chase development…
Avant Homes' Wilbur Chase development in Ruddington Nottingham is a shambles. Staff lying about property completion dates, senior management and Directors at Avant refusing to respond to customer complaints. This is a failing business and will almost certainly cease trading before too long. Citizens Advice said they're inundated with complaints about them. Shame on the Executive Board at Avant for hiding from the problems
5/5
TrustpilotSarah was really friendly
Sarah was really friendly, informative and honest. Gave us options to think about and offered us the option to stay in touch so we know when the next phase of houses are ready for release. Lovely lady. Thank you.
5/5
TrustpilotSarah the superstar …
After a little bit of disappointment when securing a reservation at a different site Sarah dawn at odettes point really made us feel at ease and is honestly the reason we decided to progress to plot reservation she is a real credit to your company
1/5
TrustpilotVery disappointing experience in keighley Shann park
Very disappointing experience with Avant Homes, Odette’s Point, Keighley
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