5/5
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Trusted Agent profile · Catterick
Avant Homes North East Catterick reviews
★★★★★
1,708 reviews across 1 platform
Cookson Way, Brought St. Giles, Catterick, DL9 4XG
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Avant Homes North East's office in Catterick, at Cookson Way, is rated 3.7 out of 5 across 1,708 reviews on 1 platform.
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Reviews
Every review we hold for the Catterick office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotDefects, scratches and carelessness - Hawthornden, Rosewell - Plot 53
When I first stepped into the Showroom, I was taken aback with the design, layout and specification. Everything with the first meeting with them give me a good vibe that this was a company I wanted trust with my family’s future.We were given a deal of free flooring and a reasonable offer to purchase our current home and it was a good offer, but they wanted a response by close of business that day. We declined as we could not decide our future within that timeframe.Over a two week period my wife bounced back and forth with the sales manager who was trying to understand why we backed off. Once it established that we were scared off due to the hardball sales tactics they came back with a deal that was better than the last and this time, gave us a full weekend to consider. We agreed and were due to move in last week of Oct 2019.We also decided to change our initial carpet choice and the Sales rep told us this would all be taken care of.Scottish Power (SP) were to set up the gas meters and it just so happened we were with SP in our then current house. We phoned them up one day in mid Oct to inquire on how we cancel energy for our old house and then they asked us about our new property. After 15 minutes the SP rep told us the precise date the gas meters would be installed in our new build which would be 11th Nov. We called Avant who stated our house would be ready for the end of October.A few days before the end of Oct, we get the call that the gas meters were not going to be installed due to “miscommunication” between them and SP. This therefore would mean that since our move out date was now set in stone we had little notice to find alternative accommodation and would have to put our things into storage.We did manage to get Avant to pay for the storage costs but they was no compensation for the time and effort we had to put in due to their lack of communication with SP. There was a great lack of empathy in the email I received from their area managing director on this point. By mid Nov, we moved into our Avant home to find ourselves with scratched windows, the wrong carpet installed (after being told it would be taken care of), a metal rod sticking out of our grass, a front door we struggled to open, a ruined stair banister, chipped bricks, tiles, kitchen veneer and a really bad paint job. A really bad finish to what could have been a wonderful home.I had a snagging list which I used for our last home (new Cruden build with 15 snags) but found 150+ with Avant initially.Remediation started right away but it was gruelling. A lot of fixes were botched also. A dented fridge door panel replaced with an even more dented fridge panel as one example.Once COVID hit, this process (quite rightly) stopped and during lockdown I had the opportunity to really get to know the house and its issues and added a further 39 snags to the list. I also found another 40 but there were quick fixes I could do myself.We waited until about mid-July 2020 to give Avant a chance to restart their operations before we chased them on our snagging list. However, they seemed to change their tune on what they were willing to fix. Especially the 39 snags I found in the early days of lockdown saying it could have been us (it wasn’t). They also refused to replace one of the living room windows as the scratches were not bad enough despite being all over the window.At this point, we felt we had no choice but to put ‘Do not buy Avant’ posters on our windows. Regrettable, but it was the only way to make them listen to us.After this episode, things got moving again in Aug and we even got the carpet replaced.But by Sept things slowed down again so I started chasing them periodically on the outstanding items. It was extra work for me and the only way to make them act.We did eventually get our front door replaced by Dec which was a big win (it did not sit right in the frame and damaged the bottom of the frame after some use)To date I’m left with a few snags including scratched flooring in each of the bathrooms, and kitchen area, the living room window has still not been replaced despite raising within the 10 days (I just get quoted NHBC guidelines that somehow minor scratches all over the window are ok), (other residents have had lots of windows replaced too) and a driveway with chipped bricks and not flush with the drainage channel.It just feels I’m getting ignored now.I’m also left with a lot of things I have to live with, the plastic surgeon (who seem to visit a house on the estate weekly) can only go so far. And I’ll be left with more expense as I attempt to fix up the house over the years.Avant did fix a lot for me but still have a little way to go to make up for the sub-par product they handed over to me.All in all, you will get a nice home from Avant but only if you are willing to chase them considerably, live with some defects and fix things yourself which I’m now facing.
5/5
TrustpilotJames was very helpful and informative
Agent replied · 26 October 2024
Hi Jo, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto James.
5/5
TrustpilotPlot 153 city fields Wakefield
Plot 153 city fields Wakefield Just to be clear this rating for the after care team and building site management at Wakefield city fields We had a very bad experience through the sales process which left a very sour taste to say the least with incentives being removed at the last minute and pressure and upset added prior to the move and that won’t be forgotten!! however.....Amazing care from the team on site, anything we’ve reported we’ve had fixed or the fix has been ordered. Amazing friendly and personal experience, site manager Mick and assistant Elaine have been very comforting and open and honest throughout which is all we’ve asked for given the Avant standards of honesty we were promised and didn’t receive prior to moving in.Neil was sent to work on our snag list, going above and beyond to be friendly and informative so if he can have a pat on the back as a result that would be great.Zoe and Craig we met recently in the after care team, really friendly and helpful I must say we needed some convincing after all the upset but the names above have helped improve our experience. Moving day was awful and caused tears as we had to find our own carpet and flooring which due to the rush wasn’t complete or to the standard we signed up for initially by Avant before it was removed (dangle incentives and take them away once you’re committed), petty things being either removed or not included that we were sold at the start ruining our home demo, not the avant dream we always wanted but we’ve been looked after since and that’s cheered us up.Can’t say enough about the aftercare and building team, they should be praised for turning around a bad situation caused by lack of clear and honest communication through the sales process. We love the house, our kitchen and Bi-folding doors would be the favourite part.
2/5
TrustpilotCovid was a real wake up
Covid was a real wake up. Building finish was and still is appalling. Told by a Building manager I bought an old Building and had to put up with the rustic look.3 years on..no help recognition. I have holes in walls and bad mastic and cement. Inside is poor workmanship. Last home and so so hurt.
5/5
TrustpilotGreat service during viewings in York
Lewis Simms were informative and gave great service when we was viewing new homes in York. I would recommend family and friends to speak with him and look at these beautiful homes if they was buying in York.
5/5
TrustpilotSo helpful and friendly
Jacqueline was so helpful and friendly. Allowed us to view the properties at our own pace and gave us loads of information about the properties, development, prices etc and answered all pur questions. Has made the beginning of our journey searching for our home very easy and I'm looking forward to being back in touch with her.
1/5
TrustpilotTheir Moto is "live differently"
Their Moto is "live differently"We moved in our new home on the collinsgate site, Coalville.On the day we moved in the house had not been cleaned properly, we thought this is a poor start as the house is supposed to be inspected by 3 different people. We have found various of faults with the house ranging from the main bath needed to be replaced ( this took 3 attempts) the stair newel post is 10mm out of level and still needs to be resolved. Alot of glass in the windows was scratched, now replaced. The garden wall had to be partly taken down and rebuilt due the the wall being out of level and the top coping not level with each other. The door bell which we upgraded still isn't working, we have been move in for 9 months. Kitchen wall units are twisted, they have been out twice to fix these and they have failed on both occasions. Customer service I don't find helpful, I told them the radiator in our relax area was too small, it took 2 different plumbers to agree. They have built a stone wall for our boundary but it's that close to the house you can't walk through the gap. These are just a few examples of the poor workmanship and lack of attention to detail. Avant homes have had 6 months to put our house in the state it should have been when we moved in, we are still waiting for work to be finished so like Avant say "live differently", . You pay a lot of money for these houses,simply not worth it
5/5
TrustpilotRecently urgent issues resolved immediately
Recently I've had urgent issues with plumbing and a door not locking, Avant did an excellent job especially Shelby, in getting technicians out immediately to resolve the issues. The locksmith came out Sunday as soon as I reported the issue, Matthew the locksmith also did an excellent job.
5/5
TrustpilotPenicuik Development - Andy Jones
Andy Jones came to do work on the property and was absolutely superb. Did a number of little jobs all in one go and was very friendly and got everything sorted very quickly and very efficiently. Guy was a credit to the company.
5/5
TrustpilotJessie Barber at the Radfords Meadow…
Jessie Barber at the Radfords Meadow site at Mickelfield Leeds has been welcoming, helpful and kind from start to finish, she’s very approachable and gets things sorted,if she says she’s going to do something then she does, nothing was too much trouble for her,great experience all round with Jessie.
1/5
TrustpilotEven they don’t deserve a one star
Even they don’t deserve a one star highly not recommended this company Customer service is really bad nobody cares they don’t work too long workers in this companyIf you talk somebody today next two months later it will be gone that workers Let me explain my problem explain myWe move in to plot152 swaffham house in 2019 begin in January New build brand-new houseAnd we find out door scratches on main doorsAnd I report to the site manager which is who work for our Avant he bring someone he says they will spray the doors which is plastic doors Site manager Vince byrne he didn’t put on the system what ever it’s not my problem end of the day at the time they fix the doors it doesn’t come from my pocket it is Door is paint he paid from the company money on the head office they told me is not on the record this doorSo paint coming off now 2020 year after also report to the NHBC they’re not taking any action Avant home told the NHBCThis is the message from NHBCAfter the meeting the builder was contacted, and reported that they thought the door had been cleaned with an unsuitable product by the homeowner.The NHBC are unable to determine the cause of the discolouration and do not know how the door has been cleaned. Therefore, this item is beyond the scope of the Resolution Service.We never use unsuitable products for the door they don’t won’t do Because will cost money for them and +house still WarrantyMy another complainKitchen doors when is rain water coming in they didn’t fix that as well good news NHBC except this complain they will put right hopefully soon as possibleDon’t buy house don’t waste your money 👎🏻👎🏻👎🏻
5/5
TrustpilotWe had our house demonstration with…
We had our house demonstration with Vicki today and she could not have been more helpful! Their attention to detail and care when talking us through our new home couldn't have been better! Thanks so much Vicki!
5/5
TrustpilotOdette’s Point
Odette’s Point - Keighley.Buildings are fantastic locations and the estate has real character.More importantly the exceptional level of customer service I’ve received from Abi is 10/10. Lovely young lady and a true professional, Abi was really welcoming and the level of detail she has provided was excellent. 5* Customer Service.Highly recommend!!
5/5
TrustpilotLaura is Avant’s biggest asset!!!
Laura is for sure Avant Homes’ biggest asset! She is amazing at her job, always goes above and beyond and has incredible attention to detail. She certainly made our experience with Avant and our new home a lot more enjoyable. Thank you for all your hard work and always trying your best to help, Laura. We very much appreciate it.
5/5
TrustpilotBrompton Mews
We are first time buyers and moved in a few weeks ago. Peter made the process as smooth as possible and kept us up to date with any developments. Peter was friendly and answered all questions we asked.
5/5
TrustpilotBrecks Lane
Brecks Lane - Advisor JaneWe visited brecks lane as first time buyers and the first site we have ever visited. Jane was great at giving us pointers and promised to keep us in the loop with upcoming changes to the site. Great first experience and looking forward to speaking to Jane more!
1/5
TrustpilotBuyers beware - Happy to take your money......
I am not normally one to leave negative feedback, however I feel strongly that buyers need to enter into any agreement with Avant with realistic expectations.In there marketing Avant claim that the homes are unlike any other and that they do not accept compromises. They also harp on about their Avant Gold Standard, which quite frankly is beyond a joke.We know for a fact that we are not alone in our views, as others have expressed the same. Ever since we exchanged contracts the experience has been worse than poor with little or no communication regarding progress updates. We were initially told a move in date, this was then delayed by over 6 months resulting in the loss of our buyer, Avant agreed to help by Part Exchanging our house, however their offer came in under the valuations given by there 3 assigned agents (Avant advertise 100% market value), the mortgage valuation on our new property also came in lower than the sale price. When we challenged Avant on this there response was "fine we'll cancel the sale then!"The final delays were due to our house not passing the Avant Gold Inspection. On moving in we discovered, damaged door handles, uneven plasterwork, defects to tiles, areas not painted and even missing insulation. In addition the external bricks on the garage were a different brick from half way up. It has taken 18 months to get 3/4 of the initial list done, with most repairs requiring multiple visits due to poor workmanship. The house has been re-plastered the finish was that poor. We have also had issues with the driveway, whenever you turn your wheels it pulls bits of tarmac up, this was challenged and replaced once and the fault has continued. The latest response that we have received from their CEO and MD is that they are not willing to address the issue, as they are satisfied that it is fit for purpose, when we challenged this they had a report done which they are not willing to share the findings of, although conversations that we have had with contractors would support our argument. This lack of Customer Care is something than runs right through the business, even down to the site management who has demonstrated clear examples of sexual discrimination towards females, and has a general attitude of talking down to people. His attitude is that he is not customer facing so doesn't care! Is he not aware that he is talking to customers on a daily basis!Anyway this is an overview of my own experience with Avant Homes and to go into too much detail would take too long!
5/5
TrustpilotExperience with Avant Homes
I met with Lewis today from Avant Homes.It was a very informative meeting.Lewis is a very decent well-trained and professional sales advisor.He gave me plenty of time to look at the houses and we set another meeting to look again at the houses which i liked with my husband.
5/5
TrustpilotLaura came to my house at Waterside…
Laura came to my house at Waterside Quarter to fix some snags and wow!! What a lady. There’s not a thing that she cannot do, she is an absolute credit to the company. Couldn’t rate her level of work high enough and with her professional and kind attitude I felt she needed highlighting with a 5* review! Thank you Laura!
5/5
TrustpilotLewis Simms Good review
Lewis was brilliant, helpful and even managed to get us an appointment the same day, very helpful & professional, explained all options to purchasing a new house and deposit options, once closer to the time I will certainly be booking and request Lewis to sell us our house
5/5
TrustpilotCustomer Support - Joe
Joe was excellent tonight! He remained in the marketing suite answering questions, for a considerable amount of time after it was due to close and was extremely helpful. He was sincere and personable, endeavouring to assist me with all the queries I had.Thank you for the help.
Agent replied · 10 June 2024
Thank you for the review Adam.Really pleased to hear that your recent visit was a productive one.Rest assured we will be here for you with whatever you need in the future.Thanks againAvant Homes
5/5
TrustpilotGreat Experience at Vanbrugh Gate - Julie
Currently waiting for our completion date at Vanbrugh Gate and Julie has been so so supportive and welcoming to us as first time buyers. She has helped us more than she knows, and the rest of the team have been really friendly and approachable. Thank you to everyone at Avant, Vanbrugh Gate!
5/5
TrustpilotLewis was very helpful in answering any…
Lewis was very helpful in answering any queries I had and gave a very good overview of the site and what was being developed over the next 10years. It's made us consider this development as a potential area to move into. thanks Lewis!
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