Every review we hold for the Cathays office, from every platform, shown as written. First names only.
★★★★★ 5/5
Yellcompletely changed my opinion
I rented a house with pinnacle in 2012 July time for a year. When we first went to the office everyone is really enthusiastic and we worried this might be to cover up some sort of horrible trait they have. Of course, not all of the houses we were offered were great but you weren't made to feel as though you couldn't say no. We found a great house which myself and four other friends could not be happier about. Any problems we had we were able to call the Landlord directly, and if on the off chance he wasn't available Pinnacle were amazing help. I would definitely recommend them to any students looking to move out.
Hannahg62 · 27 July 2014
★★★★★ 1/5
FacebookTAKE PICTURES WHEN YOU MOVE IN OF EVERY TINY DAMAGE and email them to the letting agency in the first month. Write your issues via EMAIL and save them in a separate folder all year.
Your bond is protected by a company you can contact at the end of the tenancy regarding any dispute. It doesn't take long and it will be resolved in your favour if you provide the proof. Good luck students. xx
Jessica · 22 November 2017
★★★★★ 1/5
FacebookDo not rent with pinnacle. They seem fine until something goes wrong, then they refuse to admit fault. Brought people around for a house viewing earlier, and locked one of my housemates out of his room. After multiple phone calls they are demanding he pays for a locksmith because 'it's not an emergency'. This is a complete joke of a company that tries to take advantage of students.
Also the staff are completely rude and unprofessional.
Liam · 16 March 2016
★★★★★ 5/5
FacebookMassive thank you to Will for helping us secure our house!! Very helpful and patient and got it done quickly and easily!! Thank you so much!!
Naomi · 30 March 2017
★★★★★ 5/5
YellReliable and consistent
I use pinnacle to rent flats for work in Cathays and have always found them to be incredibly helpful and reliable. Their flats are maintained to a higher standard than most short lets. Spotlessly clean, good locations, all you’d need provided. I’d also say that communication is particularly good as if you ever need anything they respond promptly and fix the problem. Will continue to use, and would recommend.
AnnaM-382 · 23 October 2019
★★★★★ 5/5
FacebookThe service was excellent and made the whole process as stress free as possible. Special thanks to Will who was very helpful throughout �
Tom · 20 March 2017
★★★★★ 1/5
FacebookCould have been better, could have been worse. House was great and generally good maintenance. Pinnacle helped out with a few issues we had.
Tilly · 13 June 2015
★★★★★ 1/5
FacebookDO NOT RENT THROUGH PINNACLE!
I will not bore you with the endless list of problems we are encountering with our property - it is disgusting. After constantly dealing with rude responses from staff, we have been left with no option but to contact the council regarding maintenance issues (including green fluffy mould growing on our belongings due to damp).
Once again, DO NOT RENT THROUGH PINNACLE.
Kate · 11 November 2015
★★★★★ 5/5
FacebookGetting everything sorted was really straightforward and everything was explain well and clearly � Shoutout to Jerome
Maddie · 19 April 2018
★★★★★ 5/5
FacebookSymone is always helpful and whenever you need something, she is always available to give a helping hand.
Martin · 27 February 2017
★★★★★ 5/5
FacebookCould not fault Pinnacle at all so far, great service with helpful and friendly staff, thanks Will! :)
Cara · 24 January 2017
★★★★★ 1/5
FacebookTwo months after moving out and the tenancy ending we have still had no word from Pinnacle regarding our deposit, despite continuous calls and emails on our part.
Maddie · 2 September 2019
Agent replied · 22 February 2025
Izzy Law Alex Gregory Andrew SmithHolly ParfettDanni Diston
★★★★★ 5/5
FacebookWill was very accommodating with our property needs and quickly found a property suitable.
Bethany · 11 May 2017
★★★★★ 5/5
FacebookAshley was so patient and ready to help! Very satisfied with the service
Elisa · 7 June 2017
★★★★★ 5/5
FacebookFound this experience very easy and quick, Will is cool, thanks a lot.
Dylan · 9 May 2017
★★★★★ 5/5
FacebookEasy to book with, no problems. Thanks to Will for helping us
Kieran · 9 May 2017
★★★★★ 5/5
FacebookGreat all round experience! Will was very helpful and friendly!
Josh · 2 May 2017
★★★★★ 1/5
GoogleTried emailing and contacting numerous times. Without any response. Agents are either lazy or useless. Or both. Shocking!!
Dean · 27 April 2024
★★★★★ 5/5
FacebookHelp was there when needed, no issues 5/5 would recommend
Adam · 30 May 2015
★★★★★ 5/5
FacebookVery helpful and efficient company. Thank you Will�
Ffion · 6 December 2017
★★★★★ 1/5
FacebookNice enough properties, but there was a constant feeling that both the company and the landlord didn’t have a care in the world for their tenants. Our boiler broke at the beginning of November and it took nearly 3 weeks to fix. I do hope they improve because I did like the house.
James · 2 December 2017
★★★★★ 1/5
FacebookTerrible!! They promised us for a house and we deposited for it, but when we went to sign a contract on time. They told us their house cannot work because of something wrong there and they are not sure when to be right. So now we have to find another place!!!!!!Don't rent here! Really!
黄靖婷 · 18 September 2015
★★★★★ 1/5
FacebookYou never receive promiced callbacks and the company will not respond to any email sent to them. spent a year with this company where nothing was fixed in the house and they stole the deposit a the end of the lease. Overall great for a landlord terrible if you are a tenant
Rhys · 13 September 2016
★★★★★ 1/5
FacebookTerribly run company full of abnoxious idiots. Waiting 2 months still for my deposit. Ring up daily and am getting nowhere. Always shifting the blame to other staff members and can not provide any assistance at all. Would avoid at all costs, not a care in the world for their customers.
Jack · 14 September 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
