Trusted Agent profile · Caterham
Verified
★★★★★
77 reviews across 1 platform
25 Station Avenue, Caterham, CR3 6LB
Park & Bailey's office in Caterham, at 25 Station Avenue, is rated 4.7 out of 5 across 77 reviews on 1 platform, including 77 Google reviews rated 4.7.
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Every review we hold for the Caterham office, from every platform, shown as written. First names only.
5/5
GoogleFlynn was outstanding, he was very responsive in setting up the viewing and the support when ever I called he responded and fast tracked the whole process, I was really impressed with the whole team in their communication between them was very efficient. Well done a great team.
Hello Maqsood, thank you for your 5-star review. We appreciate you sharing your positive experience. We'll pass your kind comments over to Flynn and the rest of the Lettings team.
5/5
GoogleGreat experience with park and bailey lettings department in Caterham all of the staff are friendly and helpful especially Liz who has personally helped me and sorted any issues or queries i had quickly and efficiently. Great service and customer care from Liz and the team.
Hello Liam, we appreciate you leaving a 5-star review. Thank you for the kind words and great feedback. We'll pass this over to Liz and the rest of the Lettings team.
5/5
GoogleThough the property we rented was landlord managed and we had minimal envolvement with them, the team at Park and Bailey were fab. Very friendly and efficient, supporting where needed. When moving from our longterm property, they were very supportive and help things run smoothly- even when we had a few posssible hiccups, communication was fab and they put my fears to rest. We would recommend them highly. Special thanks to Liz who has been our rock through our very long tenancy!
Hello Kealeigh, thanks for taking the time to leave a review. Great to hear of your positive experience and that would would highly recommend us. We'll pass your kind words over to Liz and Lettings team.
5/5
GoogleFrom my first enquiry to finding a property the staff were very friendly, professional and accommodating. Abbie could not have been more helpful in finding me just the right property, she promptly answered any queries and kept me up to date every step of the way. I would recommend Parke & Bailey Caterham Valley to anyone and they will be guaranteed a stress free and very calmly professional handling of their property search.
Hello Amanda, thanks for the 5-star review. We appreciate you sharing your positive experience and great to see you'd recommend us. We will pass your kind comments over to Abbie and the Lettings team.
5/5
GoogleI spotted an attractive apartment on Park & Bailey's letting list when looking to move to a larger and more modern apartment. Flynn at their Caterham lettings office was extremely helpful and efficient in arranging the viewing and advising on the seemingly endless verifications required nowadays, so the whole process was completed very quickly and I was able to start moving in without any delay. Park & Bailey were very professional and efficient throughout and I have no hesitation in recommending them.
Hello David, thanks for the 5-star review. Great to hear of your positive experience and that you'd recommend our services. We'll pass your kind words over to Flynn and the Lettings team.
5/5
GoogleAbsolutely incredible service from the team at Park & Bailey. We fell in love with one of their listings, and right from the day of the viewing, Sam and Simone were very quick in getting everything pushed through for us, and supported us every step of the way. Our situation was quite complex as I was self employed, and we were in a rush to move out but the process was very swift and we had the keys within 7 days of offer. I have worked with many estate agents in the past, and the team at Park & Bailey are certainly one of the best agents that I have dealt with, great service and highly recommend!
Hello Georgia, thank you for taking the time to leave us a review. We'll pass your kind comments over to Sam, Simone and the Lettings team.
5/5
GoogleWhat an exceptional team! My fiancée and I have been eagerly searching for a new flat to rent and the team at Park and Bailey provided us with such excellent service They responded to our initial enquiry very promptly and upon hearing our requirements booked us not only into the flat we enquired on but one more that matched what we were looking for on the same day. We met Simone for the viewing who was very polite and friendly and answered all of our questions. After having some time to think we decided that as nice as both properties were they weren't quite right for us. We gave our feedback to Simone and she immediately responded with one more flat that ticked all of our boxes. She booked us in for a viewing at the earliest opportunity. This time we knew right away that this was the one, so Simone talked us through the next steps of the process and one week later we have now signed our tenancy agreement and move in a few days. The whole experience was smooth, stress free and everyone we spoke to at Park and Bailey were super helpful, friendly, supportive and made us feel valued. We could not have asked any more of them. Many thanks to Simone, Sam, Jacqui and everyone else working the Lettings Team for Park and Bailey, you've made what can be a very nerve wracking process a very pleasant experience!
Hello Ben, we appreciate you taking the time to leave us a review. We'll pass your kind comments over to Simone, Sam, Jacqui and the rest of the Lettings team.
5/5
GoogleAll the staff I spoke to at Park & Bailey Caterham were polite and professional. Lovely to meet Micaela, very kind and helpful. Abbie Morton was such a kind, amazing support and worked so hard at trying to find me the perfect home. Really appreciated them all.
Hello Shelly, thanks for taking the time to leave a review. We'll pass your kind comments over to Micaela, Abbie and the rest of the Lettings team.
5/5
GoogleEveryone at park and Bailey is so friendly and helpful. We’ve had such a positive experience with them all since moving in to our home. We even pop in just to say hi and have a chat with them. Could not give any more of a positive review about these guys!
Hello Alice, we appreciate you leaving a 5-star review. Thank you for the great feedback. We'll pass your comments over to the Lettings team.
5/5
GoogleWe have been with Park and Bailey as landlords for many years. Over the years we have dealt with the same people and they consistently get it right! We cannot thank them enough for all they do for us including now giving advice to our granddaughter! Thank you everyone at the Caterham letting office.
Hello Miriam, thanks for taking the time to leave a review. We appreciate you sharing your positive experience. We'll pass your kind comments over to the Lettings team.
5/5
GoogleMy partner & I where struggling to find a new place to rent when we then came across P&B Lettings in Caterham. First impressions where faultless and that was just the start of our experience with the team. 2 very professional, lovely and helpful ladies helped us through the whole process from start to finish, and even after we moved in, are still incredibly wonderful despite the few teething issues we had. Then we met another 2 members of the team to guide us through these challenging processes and after the whole experience I cannot recommend P&B enough. The whole team are fabulous, so kind and very focused on delivering the best quality customer service out there. As we all know renting can be extremely stressful, but our minds where immediately put to rest with the help we received. Thankyou to Miceala, Abbie, Liz and Jackie, you have all been so awesome. 10/10 - 5 STARS - IMPECCABLE TEAM. Thankyou x
Hello Ben, thanks for the 5-star review. We appreciate you sharing your positive experience when renting through us. We'll pass your kind comments over to Miceala, Abbie, Liz, Jackie, and the Lettings team.
5/5
GooglePark & Bailey have been amazing! Me and my partner are very question heavy and they have been so accommodating and patient with us! Park & Bailey had shown us numerous properties before we settled into our current home and we can honestly say they have been the best estate agents we have used. All of the staff working in the Caterham office were all very friendly and helpful and really did make our moving process as stress free as possible! We will definitely be using them again when the time to move comes!
Hello Joe, we appreciate you taking the time to leave a review. Great to hear of your positive experience, we hope you are enjoying your new home. We'll pass your kind words over to the team. For future Caterham Hill sales reviews could you please post here, as this is the lettings page - https://g.page/r/CWON0N-OJb-IEBM/review
5/5
GoogleI had an amazing experience moving into my new home with support from Abbie & Katie at the Caterham office! They made everything so easy and straightforward and were really helpful every step of the way! Thank you!
Hello Cheryl, thank you for taking the time to leave a review. We appreciate you sharing your positive experience. We'll pass your kind words over to Abbie, Katie and the Lettings team.
5/5
GoogleThe team at Park & Bailey in Caterham Lettings office are a really nice and accommodating group - I have been very impressed with my experience letting a property that they manage. Thank you guys!
Hello Cassius, we appreciate you taking the time to leave a review. We'll pass your positive feedback over to the Lettings team.
5/5
GoogleSue has been nothing short of amazing! She has worked tirelessly in the progression of my sale. I have always been able to get in contact with her and she has followed up my enquiries promptly! Thank you!
Hello Hayley, we appreciate the 5-star review. Thank you for sharing your positive experience. We'll pass your comments over to Sue and the rest of the Lettings team.
5/5
GoogleWorked with Abbie and the team to get us into our new space, really great and helpful every step of the way.
Hello Craig, we appreciate the 5-star review. Thank you for sharing your positive experience. We'll pass your comments over to Abbie and the Lettings team.
5/5
GoogleVery helpful and patient. Extremely good experience and Katie managed to complete the transaction successfully and quickly. Many thanks.
Hello Jennifer, we appreciate you taking the time to leave a review. We'll pass your positive feedback over to Katie and the Lettings team.
5/5
GoogleWe were tenants for 1 year of a property managed by Park & Bailey Lettings based in Caterham. Throughout this time I don't think we could have wished for more pleasant people to deal with, especially with all the horror stories you hear. Our entry and exit as tenants was simple, well instructed and our time in that year, well supported in a prompt manner. I'd recommend P&B look at, if they haven't done so already, an onboarding process that doesn't require coming into the office just to sign documents e.g use of Docusign. Special shout out to Liz and Josh who I dealt with mainly and are a credit to the team.
Hello Daanish, thank you for the review. Great to hear of your experience when letting through us, we will pass your comments to the team.
5/5
GoogleWe were tenants for 1 year of a property managed by Park & Bailey Lettings based in Caterham. Throughout this time I don't think we could have wished for more pleasant people to deal with, especially with all the horror stories you hear. Our entry and exit as tenants was simple, well instructed and our time in that year, well supported in a prompt manner. I'd recommend P&B look at, if they haven't done so already, an onboarding process that doesn't require coming into the office just to sign documents e.g use of Docusign. Special shout out to Liz and Josh who I dealt with mainly and are a credit to the team.PositiveResponsiveness, Quality, Professionalism
Hello Daanish, thank you for the review. Great to hear of your experience when letting through us, we will pass your comments to the team.
5/5
GoogleThanks to Sam and Colin for making this process as quick and easy as it was 💯 …
Hello Jamie, thanks for taking the time to leave a review. We'll pass your kind comments over to the Lettings team.
5/5
GoogleGreat experience buying with Park and Bailey. Rebecca was fabulous from start to finish. She answered all our questions in such a quick and informative time. The process was really smooth.
Hello Kavita, thank you for the review. We'll pass your kind comments over to the team.
1/5
GoogleExtremely poor experience with this agent. Stay away from them!
Hi Victor, thank you for taking the time to leave your review. We're sorry to see your 1-star rating, as providing excellent customer service is very important to us. We believe your review relates to our Caterham Sales Team, so we have passed your feedback on to them for their attention. For any future reviews relating to the Caterham Sales Team, you can post them here: https://g.page/r/CWON0N-OJb-IEBM/review
5/5
GoogleJacqui, Josh, Jayne ,Liz, Charlotte and Jo are a fabulous team, as tenants and also house purchasers they have been kind ,supportive and honest. Nothing is too much and especially Liz, Jayne and Jacqui who we have known the longest have always been there for us, a great team, no matter what we throw at them they do their best, after 7 house moves what more can I say, thank you guys
Thank you for your lovely comments Susan, we are happy to hear you have had a good experience when delaing with us over the years at Park & Bailey.
1/5
GoogleThe worst letting agent I have ever dealt with, incorrect information given in welcome pack when moving in, unprofessional, unhelpful and dismissive during the tenancy and tried to charge ridiculous money when moving out for things that I could prove were not my responsibility. I would not recommend.
Hi Tracey, thank you for taking the time to leave a review. We pride ourselves on delivering excellent customer service, so we’re very keen to speak with you directly regarding your comments. We’d be grateful if you could contact us on 01883 340024 or email lettingscv@parkandbailey.co.uk so that we can discuss the matter with you in more detail.
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