Every review we hold for the Caterham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCompletely inept!
You won’t find a more inept firm to deal with than Hamptons internationalThey provide rubbish service and charge massive feesThey treat tenants with utter lack of respect and should be avoided like the plague we are currently experiencing!
Lauriemk3 · 10 June 2020
Agent replied · 22 October 2024
Good Afternoon, thank you for taking the time to leave us your feedback. We are unfortunately unable to contact you directly based on your username, should you require assistance please contact customercare@hamptons-int.com who will be happy to support you and address your concerns.
★★★★★ 1/5
TrustpilotThe worst experiance ever!!!
The worst experiance ever!!!They want just to grab your money and very unprofessional behaviorFor more informations have a look to my review on GoogleSTAY AWAY!!!
Tasos · 27 September 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 4/5
Trustpilotkitchen tap issue -goodhearts
we had an issue with our water pressure in the kitchen tap, Jen contacted Goodhearts quickly for us. Goodhearts contacted us very quickly to arrange the appointment, when the plumber arrived he was quick and efficient with the job. Only pointer i could give would be to confirm a rough time on the day of the appointment.
Amy · 27 September 2022
★★★★★ 5/5
TrustpilotProperty Manager April Keane
April Keane has made the last couple of weeks of my tenancy very enjoyable. Any issues and requests have been resolved in a timely manner, and she has consistently been available to support me as a tenant. She has been professional and kind at every step of the way, which I am thankful to her for.
Georgi · 3 November 2022
★★★★★ 5/5
TrustpilotThanks to Heather at Hamptons for her…
Thanks to Heather at Hamptons for her excellent customer service, my plumbing issue was dealt with quickly.
Nicky · 4 August 2021
★★★★★ 1/5
TrustpilotTerrible, don't come back to you
Wanted to view a property however calls not answered despite trying many times, messages not responded to and no one has been in touch to book a viewing.
Summer · 9 September 2024
★★★★★ 5/5
TrustpilotResponsive, pleasant, easy
Speaking as a tenant of ~1.5 years, working with Hamptons continues to be a great experience. Anca, our property manager, is always incredibly responsive over email and always quick to resolve any issues. Would highly recommend.
Josh · 17 April 2024
★★★★★ 5/5
TrustpilotDan Johnson at Harpenden branch has…
Dan Johnson at Harpenden branch has been an excellent agent. He keeps me well informed and follows up on queries quickly. If I leave messages for him they are followed up quickly by colleagues.
Penny · 24 May 2024
★★★★★ 5/5
Trustpilot...a Landlord's observations.
I have been with Hamptons for well over twenty years and the property managers have always looked after me with patience and kindness.My current manager, Jocelyn Williams, although only having been my manager for a few months, has already exhibited the much-appreciated qualities of alacrity of response, anticipation and reassurance. Thank you.2
Mr · 28 February 2023
★★★★★ 5/5
TrustpilotHamptons Stratford Upon Avon
Having had an initial mixed experience, I'm pleased to say since Sharon Barnard took over the relationship for managing my property the service has been excellent. She and her team "go the extra mile"
Graham · 19 March 2021
Agent replied · 22 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Sharon and the team.
★★★★★ 1/5
TrustpilotVery rude and unprofessional
Very rude and unprofessional. No respect for customers. Also likes to snitch on the landlord and has only his own interests at heart
Jude · 31 October 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 4/5
TrustpilotOverall I would say the team do a very…
Overall I would say the team do a very good job, especially Angela Parn.
Jo · 8 December 2021
★★★★★ 5/5
TrustpilotOlivia and Fiona: Top Team
Olivia and Fiona provided a very friendly and effective service, helping our family secure tenancy at a wonderful house in Langton Green. Great team support from everyone at Hamptons, Tunbridge Wells. Thanks very much
Simon · 8 May 2024
★★★★★ 5/5
Trustpilotimpressed with Hamptons Sunningdale team
My wife and i were very impressed with the Hamptons Sunningdale team during our recent house purchase. Proactive, professional and empathetic all in good measure as we navigated the legal and financial hurdles of house purchase in the UK. Nothing was to much trouble. Highly recommend.
Neil · 10 August 2023
★★★★★ 1/5
TrustpilotIf you want to sell your home for a song, then great
Not a great agent. Not many clients. Pushing to sell for a song. Avoid
Anne · 9 August 2023
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotA very professional agency
A very professional agency with a brilliant set of people like David Whiting. He always keeps us informed and provides all the help necessary. Never faced any problems in the last 8 years.
Chintan · 17 May 2024
★★★★★ 1/5
TrustpilotUse OpenRent and cut the middle man
Use OpenRent. Download the app and join more than 5 million people cutting the middle man and setting an open, honest, and transparent relationship between the landlord and the tenant.
Paul · 10 July 2024
★★★★★ 5/5
TrustpilotCharlotte is real credit to her team
Charlotte in caterham branch is a real credit to her team! She made the whole process from start to finish very smooth -nothing was to much hassle she was always at the end of the phone!Thank you
Amelia · 7 February 2020
Agent replied · 22 October 2024
Thank you for leaving us a review, it is fantastic to hear Charlotte had such a positive impact on your experience, we look forward to sharing your review with her.
★★★★★ 5/5
TrustpilotMathilda Hall at Hamptons continues to…
Mathilda Hall at Hamptons continues to provide us with excellent service regarding the rental property we have. Thank you for all of your help in ensuring us stress free management of the property!
P · 12 May 2024
★★★★★ 5/5
GoogleVery good service especially from Sara and Denise. Highly recommended
Tony · 25 October 2023
Agent replied · 24 October 2024
Thank you for your wonderful review Tony. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleThanks to the Hamptons team Caterham for all your competent, friendly and efficient help in selling our two properties. Five star service!
N · 25 October 2022
Agent replied · 24 October 2024
Hi there N, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best.
★★★★★ 5/5
GoogleWe have recently moved in to rented accommodation and the help/guidance of Matt Love and Molly from Hamptons (Caterham) to do so was second to none. From the initial look around to moving in they were always there to assist in a very professional, informative and friendly manner. We would definitely recommend them! Thanks!
Christian · 25 October 2022
★★★★★ 5/5
TrustpilotBest agents in the area by far
I've been dealing with Hamptons lettings for more than 8 years as a contractor. A member of my family is a tenant. I've dealt with Hamptons sales several times over the years.Hamptons are far and away the best lettings agency in the area - I know, I've worked with a number of others.The lettings department respond quicker to property issues than any others I've dealt with.
Stuart · 18 November 2020
★★★★★ 5/5
TrustpilotVery professional service and…
Very professional service and communication
Salman · 17 June 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
