Every review we hold for the Caterham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProperty Management as it should be
This is a review focusing mainly on the property management aspect. We have recently switched to Hamptons after a very poor experience with our previous management agent (chestertons). Having a good property manager that cares and is reactive and responsive has been unfortunately very rare from our experience. Yet it is so important to make landlords feel comfortable that their property is in good hands, and for tenants to feel comfortable in their home. Luckily we've been assigned Nicole D. who so far has ticked all the above boxes. Responsive, courteous and seeking good and swift solutions. So far due to this positive (albeit short) experience with Nicole we give hamptons high recommendation and will provider further reviews as time passes and we have more extensive experience with them. Good start, keep it up.
Angelo · 12 October 2022
★★★★★ 5/5
TrustpilotWe wish to extend our thanks to Andrew
We wish to extend our gratitude to Andrew who does our work here - he is one of the most conscientious people I have met - he spent hours looking for the kitchen handles and didn’t need to but did and he also did an amazing job on our gate today also - no job is ever too big for him and he is always willing to help out - an amazing asset to your contract team - we would not want anyone else working here for us for sure - please pass on our thanks to him for his attention to detail approach and his help
Lee · 5 October 2022
★★★★★ 5/5
TrustpilotHamptons Property Management - Brilliant
Hamptons Property Management takes away any problems we have had with our multiple properties for the past 9 years. Elizabeth and Alex sort out any issues with minimum of fuss and really go the extra mile. We are more than satisfied as they are extremely professional at the same time having a very friendly attitude, and would highly recommend them.Linda in Chiswick
Lin · 10 February 2020
Agent replied · 22 October 2024
Thank you for leaving us a review. We are delighted to hear you have such a long standing and positive relationship with Alex and Elizabeth, we look forward to sharing your feedback with them.
★★★★★ 5/5
TrustpilotTaylor Hurley-Harrison
Taylor Hurley-Harrison is our Property Manager and has been very helpful in handling and solving all kinds of problems. She is a big win!
Anne · 29 June 2023
★★★★★ 1/5
TrustpilotI was a tenant and am still awaiting deposit…
I was a tenant and am still awaiting my tenants deposit after a month. Appalling excuses for delays and slippery staff. Promised payment (again and again) by and nothing. Had to take out grievance with Tenant Deposit Scheme, which means they can keep money for another 6 weeks. BEWARE
Chandra · 23 August 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 4/5
GoogleFinding a rental property would have been daunting but was made easy by the help of Christina Petitt a consultant at Hamptons. She is very professional, and patient with us. Thank you very much.
Beatrice · 29 November 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review Beatrice. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
TrustpilotJocelyn and the team at Hamptons have…
Jocelyn and the team at Hamptons have been great to deal with whilst they manage a 3 bed apartment in Kemptown. Always friendly and efficient, I highly recommend!
Roland · 22 February 2023
★★★★★ 5/5
TrustpilotHamptons property management service - Shahena Ali
I have been with Hamptons property management for close to 6 years and year after year I continue to receive consistent professional service. In the past year, Shahena Ali has handled my property and she again has proven to be an extremely reliable account manager who is courteous, punctual and very well organized. All in all this gives me great confidence that my property is in the right hands.
Ramzi · 14 September 2023
★★★★★ 5/5
TrustpilotWe recently sold our house with Hampton's Godalming
We recently sold our house with Hampton's Godalming, who were absolutely fantastic. The entire team we had dealings with (Andrew Blagden, Ross Bounds, Phillipa Kilby, Jason Harvey) could not have been more helpful. They went above and beyond, had first class customer service and communication skills and made us feel supported through the whole process. If you are thinking of moving, I would go to Hampton's Godalming. They will make what is billed as one of the most stressful things you will do in your life, that much easier. I really can't recommend them highly enough.
Michelle · 26 September 2022
★★★★★ 5/5
TrustpilotHamptons Bath
The staff at Bath rental management are always efficient, helpful and friendly and Melanie Hudson is always on top of the job, as is Matt Crayman. Great practical help and advice.
Njb · 3 November 2022
★★★★★ 5/5
TrustpilotHamptons Godalming, Jason Harvey and Pippa Kilby
I would thoroughly recommend the team at Hamptons Godalming. As a seller, they did a fantastic job of marketing and selling my house in Godalming , and as a buyer the took the stress out of securing our next home. A special mention goes to Jason Harvey, a commensurate professional who guided me through the process, navigating all obstacles with ease and maintain excellent relations between the parties, and also to Pippa Kilby, a brilliant marketer and perhaps the only person I would want to conduct views if I were to sell again. They are both real assets to Hamptons and I would have no hesitation in recommending them.
Nathan · 23 September 2022
★★★★★ 5/5
TrustpilotHouse Sale - Hamptons Godalming
We recently sold our house using our local Hamptons branch in Godalming. Having bought the house through them we were happy with their service that time so it seemed sensible to use them for the sale. We were not disappointed, Jake did the initial appraisal and certainly knows and understands the local market. We had a viewings day booked in with the team enthusiastically conducting the tours, from that we received two offers (one at and one just below asking price). Ross Bounds did some sterling work helping bringing the offer to completion in just 10 weeks. Excellent all round, highly recommended.
Justin · 22 September 2022
★★★★★ 5/5
TrustpilotHamptons Letting Agents in Bath.
The team in the Bath office have provided us with great service over the years. They always find reliable tenants and respond to any issues quickly, keeping us as landlords, and the tenants happy.Thanks to Mel and Matt.
Fergus · 1 December 2021
★★★★★ 5/5
TrustpilotWe have used Hamptons Rickmansworth for…
We have used Hamptons Rickmansworth for several years now to manage our rental property. Rebecca Duxbury, property manager, has not only been extremely professional and efficient but an absolute pleasure to work with. I cannot recommend Rebecca and the Rickmansworth rental team highly enough.
N · 20 August 2020
★★★★★ 4/5
TrustpilotDidn't get offer taken, but very helpful
Claire was excellent in managing our relationship with the landlord. Despite us not having our offer accepted, I really appreciated the responsiveness she showed towards us and would definitely rely on her to manage a relationship in the future.
Ken · 28 September 2021
★★★★★ 5/5
GoogleIn our search for a rental property recently, we received a very professional service from Hamptons in Caterham. Matthew in particular was extremely on the ball and managed our property search with extreme efficiency and smoothness. I can safely say that we have become life-long loyal clients.
Rana · 25 October 2022
Agent replied · 24 October 2024
Thank you for the great feedback Rana. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Caterham was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
TrustpilotHoney Starling - Hamptons Twickenham
Thoroughly recommend the Hamptons Twickenham team and especially Honey Starling who helped navigate me through my purchase and kept everything in motion and was excellent at keeping me informed at every step. Thank you Honey and the team!
Mr · 23 November 2021
★★★★★ 5/5
TrustpilotBrilliant - from start to finish
Whilst in the main we dealt with one person (Justin Partt) the whole support team were a pleasure to deal with. Clearly all were aware of our property and therefore, able to deal with questions as they arose. Attention to detail, great advice and support, what more could you want
Mr · 23 September 2024
★★★★★ 5/5
TrustpilotGreat
Melanie is great communication and very good to work with
Tom · 3 May 2024
★★★★★ 1/5
GoogleWe have booked in a valuation with Hamptons and they never showed up nor made any call to inform us. Very unprofessional and will never use their service again.
Meenu · 27 February 2024
Agent replied · 24 October 2024
Hi Meenu, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send your contact details to Customercare@hamptons.co.uk and we will happily help rectify this matter.
★★★★★ 5/5
TrustpilotPerfect Service with a Smile !
Having sold 3 properties in 5 years I have dealt with many Estate Agents. I can confirm that John Carini, at Hamptons in Harpenden rates above and beyond all others.He is honest, reliable, always happy to help and support. His knowledge, experience and real passion for what he does is like a breath of fresh air ! John thank you for making our sale a stress free and smooth one !
Mrs · 27 June 2023
★★★★★ 5/5
TrustpilotBeen dealing with Jennifer Powell at…
Been dealing with Jennifer Powell at hamptons got a few months plus now and I can say she is good at what she does.Always there and when problems arise she deals with it promptly and gets the answer back ASAP.Dealing with jen everything just flows with no hassle I highly rate her and have got lots of time for her which makes me go above and beyond in everything I do for her which makes hamptons the best.Keep up the good work young lady
Andrew · 17 August 2022
★★★★★ 1/5
TrustpilotUnprofessional
Unprofessional. Had a viewing booked, no one turned up, been waiting in the rain for 20 min, no mobile phone provided and landline phone no one is picking up. Next day I’m getting a phone call with “I don’t care” attitude to book another viewing. Avoid.
MY · 1 November 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotLucy Desborough has managed our flat 9…
Lucy Desborough has managed our flat 9 35 Onslow Gdns very efficiently for a good many years and it has always been a pleasure to make contact with her and deal with management problems,Sadly we have to sell our flat but we are grateful to all those who have been involved at Hamptons over the years
Brian · 29 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
