5/5
TrustpilotMax Barnes
Hampton’s real estate representative in Oxfordshire, Max Barnes, has always been easy to reach, clear in his communication and effective. I am very happy with the service provided and highly recommend Hampton’s.
Trusted Agent profile · Caterham
Hamptons Caterham Sales reviews
★★★★★
1,558 reviews across 2 platforms
29 Station Avenue, Caterham, CR3 6LB, CR3 6LB
Part of Hamptons, see every office.
Hamptons's office in Caterham, at 29 Station Avenue, is rated 4.3 out of 5 across 1,558 reviews on two platforms, including 180 Google reviews rated 4.7.
Reviews
Every review we hold for the Caterham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI recently had an issue with tenants in…
I recently had an issue with tenants in my rented apartment Lois Hickey felt with the issue swiftly and professionally I was 100% satisfied with the outcome
3/5
TrustpilotGenerally a good service.
Whenever I’ve had an issue it has been reviewed and generally the problem has been rectified. The app does appear to be temperamental at times making it impossible to log an issue, but this soon rectified itself. On occasion, when the problem has been with the company who manage the building, I’ve been directed to inform them myself. I do not see this as my job as Hamptons are being paid to manage my property and should deal with all my queries. It is not my fault there are 2 companies involved.
5/5
GoogleExcellent service from Elliot and Laura. Very professional throughout and supportive as we got towards exchange and completion.
Agent replied · 8 November 2024
Thank you for taking the time to leave us a review Chris. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotMy Hamptons property manager
My Hamptons property manager - Shahena Ali - is always accessible and extremely professional in her communication. Moreover, she perseveres to find a solution in case a problem comes up or at a minimum always ensures that I'm always updated on critical matters while patiently working with my tenants, outside contractors or her internal colleagues to address the matter on hand.
5/5
TrustpilotPatryk has been great in supporting me…
Patryk has been great in supporting me with all home queries and with prompt responses.
5/5
TrustpilotCharlie's been an amazing property…
Charlie's been an amazing property manager. She is very responsive and accommodating. Very thorough with providing information while settling and vacating, communicates humbly and is considerate. She helped me immensely with all the formalities in such a hectic schedule. Overall a really good experience with Hamptons. Very professional and flexible above and beyond to help the customers. Thanks a lot- Best,Megha
5/5
TrustpilotWe are new to Hamptons
We are new to Hamptons, and with any maintenance issues Mr Max Barnes is extremely knowledgeable, always ready to listen and discuss problems which are then rectified without any further fuss or delays.
5/5
TrustpilotFantastic service from Jake and the…
Fantastic service from Jake and the team at Godalming Hamptons. Ross worked so hard to get our sale completed despite a few problems . So professional throughout the whole process but so friendly.
1/5
GoogleThe worse service ever, missed 'launch' date, forgot to send us photos to choose, launched with wrong price and when they wanted not when we wanted. Had to chase them all the time, not a good experience
Agent replied · 24 October 2024
Hi AJ, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send your contact details to Customercare@hamptons.co.uk and we will happily help rectify this matter.
5/5
GoogleListed and sold within 2 months during a very difficult market, due to the fallout of the mini-budget. Realistic advice and good communication. Proactive at expediting the exchange of contracts. Would use Hamptons for our next sale
Agent replied · 24 October 2024
Hi George, we are delighted that you enlisted Hamptons Estate Agents Caterham and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotMy experience will Ellie Marsters has…
My experience will Ellie Marsters has been great from the beginning [several years now]. She’s been quick to respond however minor the issue. I’m an out of country landlord, I’ve got total peace of mind knowing Ellie has been managing my property.
5/5
TrustpilotMy recently appointed property manager Gemma Ward
My recently appointed property manager, Gemma Ward, has waded well in troubled waters and taken on my quirky Barnes townhouse with finesse and aplomb. Though my long-term tenants are wonderful people they do not excel at, shall we say, "on-site" situational awareness. Unfortunately this means that light bulbs or alarm batteries are not replaced, boiler filters are not cleaned, and the property has recently suffered a wave of faulty mishaps.But rather than being overwhelmed Gemma has stepped right in and done a professional, polite and efficient job -- recommending what to do, how to go about doing it, and then acting on it. Of course it's still a small sample size but so far I'm very impressed with Gemma. Her sense of caring reflects the best of what Hamptons has to offer. And I hope that she'll be on board for a long time.
5/5
TrustpilotExcellent service
Our property has been managed by Hamptons for over 5 years and we have been very happy with the service both from the letting aspect and the ongoing property management side. Sonja and Pollyanna in the Marlow letting office are excellent and handle the letting professionally and efficiently. Mandy, our current property manager, is the best we have had in the time with Hamptons. She deals quickly and effectively with any thing that crops up and was particularly 'on the ball' with our recent change of tenant.
5/5
TrustpilotTop class service from Hamptons, Stratford upon Avon.
Thank you to Jacob Forster for managing the sale of our property in just 2 months. The asking price was achieved on the first day of viewings and Jacob liaised with solicitors to ensure a stress free process to exchange and completion.
5/5
TrustpilotGemma Pearce was absolutely exceptional…
Gemma Pearce was absolutely exceptional and a complete pleasure to work with at the end of our tenancy and sorting out a deposit. Absolutely above and beyond and extremely helpful!
5/5
TrustpilotElle Seaby - Hamptons
I have been using Hamptons for a while, and they've always provided a great service. I have been in contact with Elle Seaby and she has been a superstar. She answers my emails quickly and is always coming up with solutions to my problems. She contacts me immediately with any issue to do with the property and even follows up when I forget to answer. Would highly recommend her as well as Hamptons to anyone looking for a property manager.
5/5
TrustpilotAlways Professional and Courteous
Katie Tucker is an absolute professional who always delivers on what she says. I have nothing but praise for the way she deals with issues and nothing is too much of a problem. She is an asset to Hamptons.
5/5
TrustpilotHi Hamptons manage the house we are…
Hi Hamptons manage the house we are renting . The Team are very efficient and the service from Rebecca Hitchman is first class . Many thanks Rebecca . I have no hesitation in giving Hamptons a first class recommendation.
5/5
GoogleWe have approached Hamptons in Caterham over a year ago seeking assistance with letting out our house. Calum Griffiths, a Senior Lettings Consultant who used to work for the Caterham office helped enormously, and the lease was agreed in a very sort time. Recently, we have concluded the next lease agreement with tremendous help of Jo Davis, Head of Lettings, and Molly Daniels, a Lettings Consultant, who have provided their readiness and flexibility with addressing a few rather complicated organisational issues. Based on our experience, we recommend Hamptons in Caterham to those who is looking for a professional help with letting or renting, as well as selling/buying, property in Caterham and its vicinity. Sergey and ElenaPositiveResponsiveness, Quality, Professionalism
4/5
GoogleWe recently sold our house through Hamptons' Caterham Office. Overall, the whole process and their service was well organised and professional. First we were looked after by one estate agent who has meanwhile left Hamptons, and during that time we had some issues because she didn't seem very motivated and she didn't keep the communication between the people who viewed the house, her colleague who did the viewings, herself and us flowing as she should have. Things got much better though when Donna Colston took our case on. She has been amazing: very responsive, professional, effective, skilled and always on top of the process. She kept us well informed and did a very good job in moving the transaction forward at any stage, especially by speaking to all parties involved. After we had accepted an offer, she would talk to the buyers, their solicitor, our solicitor and us regularly, she would know where everyone was standing and coming from and where there were issues left. This really helped the buyers and us to sort out issues, especially where the solicitors on both sides weren't very helpful, and to bring the transaction to a timely close.PositiveResponsiveness, Professionalism
5/5
TrustpilotPretty solid…
We’ve been using Hamptons to manage our two properties in the Bath area for the last 15 years or so as we work overseas. After a slightly patchy start with some less capable managers, Rebecca Hitchman has cemented their service at a solid five stars. Professional, responsive, smart and efficient, she is everything you’d want in a property manager. The back office work, contract preparations, accounting, etc has all been excellent - a huge relief when so far away…
5/5
TrustpilotAttentive, fair, helpful & speedy responses by staff
I think we currently have a far from uncomplaining tenant in my flat. In my opinion, she has been dealt with very well given the somewhat wide arc of her criticisms and demands. Whilst these complaints about noise in the vicinity might be very reasonable were the flat in the countryside, I may not be alone in thinking them not entirely well-grounded in Knightsbridge.
5/5
TrustpilotProperty Management as it should be
This is a review focusing mainly on the property management aspect. We have recently switched to Hamptons after a very poor experience with our previous management agent (chestertons). Having a good property manager that cares and is reactive and responsive has been unfortunately very rare from our experience. Yet it is so important to make landlords feel comfortable that their property is in good hands, and for tenants to feel comfortable in their home. Luckily we've been assigned Nicole D. who so far has ticked all the above boxes. Responsive, courteous and seeking good and swift solutions. So far due to this positive (albeit short) experience with Nicole we give hamptons high recommendation and will provider further reviews as time passes and we have more extensive experience with them. Good start, keep it up.
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