1/5
TrustpilotAppalling Customer Service
First off, this should be no stars.
Trusted Agent profile · Caterham
Cubitt & West Caterham reviews
★★★★★
1,686 reviews across 2 platforms
53 Croydon Road, Caterham, CR3 6PD, CR3 6PD
Part of Cubitt and West, see every office.
Cubitt & West's office in Caterham, at 53 Croydon Road, is rated 4.7 out of 5 across 1,686 reviews on two platforms, including 133 Google reviews rated 4.8.
Reviews
Every review we hold for the Caterham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThankyou to Yasmin in the petersfield…
Thankyou to Yasmin in the petersfield branch, she has shown me around a couple of properties now and has always been very friendly and helpful.
Agent replied · 28 October 2024
Good afternoon,Thank-you for your kind words about the Petersfield office of Cubitt & West and in particular Yasmin. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
5/5
TrustpilotLovely Julie
Lovely Julie, very welcoming and helpful xxx
Agent replied · 28 October 2024
Hello David and Sue,Thank you for your kind review - we will pass this on to the team!All the best, Cubitt & West Arundel Estate Agents
5/5
TrustpilotDan has been really helpful with…
Dan has been really helpful with everything and nothing was ever to much bother. Definitely went the extra mile for us!
5/5
Trustpilotwe have had the best experience with…
we have had the best experience with this agent compared to any of the agents we have used before
Agent replied · 28 October 2024
Thank you for leaving a review! It's great to hear how positive your experience with our agents has been.Best wishes,Cubitt & West.
5/5
TrustpilotRented a property with Marcus…
Rented a property with the help of Marcus.F.Was a pleasure to deal with him. He was friendly, down to earth and nothing was a problem.He made our problem of finding a property a great one.Thank you.
Agent replied · 28 October 2024
Good afternoon,Thank-you for your kind words about the Portsmouth Lettings team and in particular Marcus. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotAngel Harmer was a great help
Angel Harmer dealt with our first Buy To Let purchase. She was friendly, helpful and knowledgeable throughout the viewing and offer process and kept us updated on a daily basis which was really reassuring. 5 Star Service.
Agent replied · 28 October 2024
Hi David,Thank-you for your kind words about the Southsea office and in particular Angel. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotGood experience
I thank Lauren Raycraft for her help and patience, for trying different alternatives and for not letting me down.
5/5
TrustpilotExpirienced staff and great service…
Expirienced staff and great service helped my boyfriend to go through the completion date on timeThank you all for your hard work
Agent replied · 28 October 2024
Hi Tanja,Thank you leaving a review! It's great to hear how positive your experience with our team has been.Best wishes,Cubitt & West.
1/5
TrustpilotVery Rude Manager Caterham branch Lucy…
Very Rude Manager Caterham branch Lucy is awful
5/5
TrustpilotExcellent service and communication for…
Excellent service and communication for our sale and purchase from Heidi and Charlotte. They were always quick to reply and answer any queries that we had, thank you!
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Cubitt & West
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Julie Bramble and Zoey McGovern at Cubitt & West. They were both very friendly, helpful and kept me updated every step of the way
Agent replied · 28 October 2024
Good afternoon Adam,Thank-you for your kind words about the Portsmouth team of Cubitt & West and in particular, Julie & Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotI would like to thank the staff at…
I would like to thank the staff at cubit & west for making the sale of my house stress free. Well done Maddison, Emily and Amelia. No problem in using them again.
Agent replied · 28 October 2024
Good afternoon Brian,Thank-you for your kind words about the Southsea team of Cubitt & West and in particular Maddie, Emily & Amelia. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotGreat service and help.
Great service and help.. thank you Ciaran Street
5/5
TrustpilotMicah
My experience was really good due to micah being extremely helpful throughout the whole process and very responsive when replying to my emails and calls. Thank you
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotCiaran Street, the best agent
Great experience,great agent, many thanks Ciaran Street!
1/5
TrustpilotNot worht the money
The service they give is not up to the price they charge. 1.5% and any extras they can talk you into.Communication via email was patchy and did nothing to advance the sale.Avoid.
Agent replied · 28 October 2024
Dear JohnThank you for taking the time to leave us your comments and we apologise for the length of time that it has taken to respond to you. Unfortunately, we have been unable to locate you on our records based on the information that you have provided alone. Should you wish to discuss your experience in greater detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.reelations@arunestates.co.uk. Thank you. Kind regardsCubitt & West
5/5
GoogleHighly recommended. They managed to sell our property for more then we expected! 5 stars!
Agent replied · 22 October 2024
Dear Erikas Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they've managed to exceed your expectations when selling your property. Best wishes Becky Jennings Senior Operations Director, Cubitt & West Cubitt & West.
5/5
TrustpilotBecky Darby
Becky Darby, was informative, support and clear all the way through the process. Very good customer service
Agent replied · 28 October 2024
Hi Helen,Thank you for leaving a review! It's great to hear how positive your experience has been and especially how informative and supportive our agent, Becky, has been throughout.Best wishes,Cubitt & West.
5/5
TrustpilotHighly professional
Highly professional, efficient and friendly service.
Agent replied · 28 October 2024
Hi Anna, Thanks for leaving us a review.Kind regards,Cubitt & West
5/5
TrustpilotCubitt & West Redhill = THE Dream Team
This is my first house sale and I have been supported every step of the way by Michelle, Tyrone and Jason. Always courteous and attentive, they made my house-selling journey more manageable. In person and on the phone, they are there to assist and always keep you in the loop. I really can't recommend them enough. A really great team!
5/5
TrustpilotNicola from Cubitt & West ws great!
Nicola from Cubitt & West was brilliant, really helpful and friendly service during our hunt for our home.Service highly recommended!
Agent replied · 28 October 2024
Good afternoon Scott,Thank-you for your kind words about the Waterlooville office of Cubitt & West and in particular Nicola. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
5/5
TrustpilotGreat experience.
I have recently let a property through Cubitt and West and the experience so far has been really good. Ciaran in particular is very helpful and always on hand to answer any questions. Even if he doesn’t know the answer there and then, he will endeavour to find out and come back to me promptly.
4/5
TrustpilotGood professional service
Good professional service. A little delay in communication a couple of times (from the office staff) but overall good experience. Specially thanks to the selling team (Nicole, Liam and Ben all deserve a special thanks).
Agent replied · 28 October 2024
Dear JamshedThank you for your kind words about Nicole, Liam and Ben. I will be sure to pass your comments along.Kind regardsBecky Jennings, Operations Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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