Trusted Agent profile · Caterham
★★★★★
1,687 reviews across 2 platforms
53 Croydon Road, Caterham, CR3 6PD, CR3 6PD
Part of Cubitt and West, see every office.
Cubitt & West's office in Caterham, at 53 Croydon Road, is rated 4.7 out of 5 across 1,687 reviews on two platforms, including 133 Google reviews rated 4.8.
Every review we hold for the Caterham office, from every platform, shown as written. First names only.
5/5
TrustpilotJulie Bramble
Julie Bramble has been a huge help and support throughout a long drawn out process, which was nothing to do with Cubitt and West. Keeping me updated and liasing with everyone in the chain.
Good morning,Thank-you for your kind words about Julie, our Senior Sales Progressor- I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotOutstanding Service
Can’t thank Katie, Zoey, Michael and Mo enough for helping me sell my house. The team have been really attentive and have kept me informed at every stage. Nothing was to much trouble; excellent service.
Good morning Dawn,Thank-you for your kind words about our Sales team & Manager Mo at the Portsmouth office! I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotGreat Service
Aden and Ciaran were both great during our recent company rental with Cubitt and West. They made the process straightforward and their communication throughout kept us fully informed. Thank you!
Thank you for leaving a review!We're delighted to hear how Aden and Ciaran were able to make the process straightforward for you as well as keeping you well informed throughout.Best wishes,Cubitt & West.
5/5
TrustpilotExcellent
Despite us eventually finding a property though another agent, I have to say that Steve and Sarah were exemplary in their friendliness and professionalism, tirelessly showing us many houses and spending time with us. I wouldn’t hesitate to recommend their excellent services to anyone!
Thank you so much for taking the time to write this, even though we were unable to help you this time, I hope we can in the future.
1/5
TrustpilotVery disappointing experience
Very disappointing experience !
Thank you for your comments and we are sorry that you feel there has been a lack of urgency whilst dealing with your maintenance concerns. If the above concerns have still not been addressed, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk so that we may look into the matter further for you. Thank you. Kind regards Cubitt & West
5/5
TrustpilotMadison has been extremely helpful
Madison has been extremely helpful, friendly and professional in dealing with my mum's house sale. So far everything has gone smoothly and she has kept us up to date and been quick to answer any queries. Thank you.
Good morning,Thank-you for your kind words about the Waterlooville office of Cubitt & West and in particular Maddison - I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotExcellent from Start to finish.
Excellent from Start to finish.From the initial phone call to the first visit.Abbie and her team dealt with everything. We found no fault in their service whatsoever, an absolute pleasure to work with.We will definitely use them again.
5/5
GoogleWe would really like to thank the team, Ben, Neil and Paul for all their amazing first class service. Special thank you to Ben who has been excellent and very helpful throughout our dealings.PositiveResponsiveness, Quality, Professionalism, Value
Dear R It was lovely to hear that your experience with Cubitt and West was a good one, due to the level of service that Ben, Neill and Paul provided from our Caterham branch and in particular, Ben. They were all extremely delighted to read your positive comments. I wish you all the best.. Kind regards Becky Jennings Operations Director, Cubitt & West
3/5
TrustpilotFlat sale
They have a proactive sales team who do call round and message contacts but it's not always clear which you're going to deal with. You do pay additional for the photos as they outsource which seems a little cheeky.
5/5
GoogleThank you so much to the team at Cubitt & West, Caterham. I've had the most amazing experience with them, from start to finish and have always felt up to date with everything. It has taken a fair amount of stress out of the moving process. Dedicated, friendly and caring team.
Thank you for your 5-star review! We're delighted to hear that you had such a positive experience with our team at Cubitt & West, Caterham. It's fantastic to know that we could help make your moving process less stressful and keep you well-informed throughout. Best wishes, Cubitt & West
4/5
TrustpilotVery professional company and helped…
Very professional company and helped the sale process go smoothly. Julie was especially helpful getting the sale over the line and working as a liaison between myself, my solicitors, the buyers and their solicitors. Would use again.
Good afternoon Danny,Thank-you for the kind words about Julie, our Senior Sales Progressor. I will be sure to pass them on.Also just a quick note to say that currently, every Valuation that we attend, we are donating £100 to Barnardo's so if you know of anyone that needs a valuation or would like to help us raise money for a worthwhile cause- please spread the word!Kind regards,Neil PiperSenior Operations Director
1/5
TrustpilotToooooo slow
Toooooo slow and service not good enough for amount of percentage we paying bad communication
5/5
TrustpilotWe had a great experience with the…
We had a great experience with the cubitt & west agent! Angel was brilliant from our first viewing! Very knowledgeable and helpful. We are very happy with our new home and would highly recommended!Thank you so much Angel for your help 😊Tamas & Justyna
Hi Tamas & JustynaThank-you for your kind words about the Southsea office and in particular Angel. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotThank you Becky Darby
Becky Darby was instrumental for us in securing the property. From the day of the viewing to the day we were handed the key, she was available to provide response to our emails with regular updates.
Good afternoon,Thank-you for the kind words about out the Portsmouth Lettings office of Cubitt & West and in particular Becky. I will be sure to pass them on.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotAbbie Tallack ensured that I didn't lack..
Abbie Tallack ensured that I didn't lack for any information support that I needed to get my property rented with a great tenant. Being a non resident landlord and very unfamiliar with the landlord rules and regulations in the UK she took her time to explain and went over and beyond to get me pictures of the property beyond the advertising ones, arranged all that would be required to make it lettable. I have no hesitation in recommending Abbie and Cubitt & West for all non resident landlords especially. She was very very helpful and didn't mind to handhold inspite of a barrage of emails I sent her.
Good morning,Thank-you for your kind words about the Portsmouth Lettings office and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
4/5
TrustpilotSuper
Aden was a gentleman and very pleasant? I got all the information I needed and more from him.Great agent. Happy to have done the viewing with him
Hi Llyris,Thank you for leaving a review! It's great to hear how pleasant you experience with Aden has been and how informative he was throughout your viewing.Best wishes,Cubitt & West.
5/5
GoogleWhile I did not purchase my property through Cubit and West Caterham, their help and guide through the viewing process was amazing - special thanks to Rachel for helping me. It was daunting as a first time buyer but with their help it was made a lot easier!
Dear Samuel Thank you for taking the time to leave a review of our Caterham office. I am really pleased that you found Rachael so helpful and wish you all the best in your new home. Kind regards Becky Jennings, Associate Operations Director, Cubitt & West
5/5
TrustpilotGeorge was great
George was great and keeping up to date with the process as it went along and helping secure the flat.
Hi David,Thank you for leaving a review! It's great to hear how positive your experience with our agent, George, has been whilst he's helped you to secure your flat.Best wishes,Cubitt & West.
5/5
TrustpilotI bought my flat through Cubitt & West…
I bought my flat through Cubitt & West and I now let it through them. The sales team were very good and the whole buying process went smoothly. Olivia and the lettings team have been very professional and supportive over the past year. I’m very happy with the service they provide and would recommend them.
Hi Debbie,Thank you for taking the time to leave a review. We're delighted to hear that you had such a great experience with our sales and lettings teams.Best wishes,Cubitt & West
5/5
TrustpilotWonderful experience with renting
Wonderful experience with renting, the whole team went above and beyond in a tricky situation, particularly Madi Infield. As a tennent I felt valued and looked after.
Hi Mary,Thank you for leaving a review! It's wonderful to hear how positive your experience with our agents has been and how they've gone above and beyond for you in a tricky situation, and particularly how valued Madi made you feel as a tenant.Best wishes,Cubitt & West.
2/5
TrustpilotDreadful!!
Truly shambolic experience with this business. (Sam, Bognor). Appalling lack of communication. Very friendly at the start but then you never hear back despite repeated requests. Have tried to log my complaint three times with absolutely no acknowledgement even that I wish to make a complaint so I've resorted to just posting my grievance here as feedback. I've moved several times over the years and never come across such diabolical customer care. And as for the conveyancing surveyors that they 'reccommend'... An eye wateringly painful experience. If you do for some strange reason "have to" use this estate agent, I strongly recommend you choose your own solicitors and avoid D.C. Law or any other online firm they suggest. Never again!Lucky to get a 2 star instead of a 1 star!
Dear Ms BevisThank you for taking the time to leave us your comments. As a valued customer your feedback is important to us and it is very disappointing if you have not enjoyed a positive experience on this occasion. We have reviewed our records and have been unable to locate any complaint correspondence from you. We have therefore forwarded your comments to our Customer Support department who will be in contact with you so that you can provide us with more information regarding your experience. You should hear from them shortly. In the meantime, thank you again for leaving your feedback. Kind regardsCubitt & West
4/5
TrustpilotJayde was great
Jayde was great - she understood exactly what we were looking for and we managed to agree the purchase before it went on the market. We even completed in 10 weeks! Thank you everyone at Cubitt and West who helped to make this happen!
Dear CustomerMany thanks for taking the time to give Jayde such a positive review. She was really pleased to receive this as she will always do all she can to ensure the sale/purchase of a property goes through as quickly and as smoothly as possible.Kind regardsBecky JenningsOperations Director, Cubitt & West
5/5
TrustpilotProfessional and courteous service…
Many thanks to Maddison Oksuz and her team for a very professional and efficient service. Our bungalow was sold extremely quickly and the whole process was managed very well and to a high standard.
Good afternoon,Thank-you for your kind words about Maddie at the Cubitt & West Waterlooville office. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotNicola was so friendly and helpful with…
Nicola was so friendly and helpful with our search for a property. She made us feel comfortable and at ease the whole time. Thanks Nicola 😊
Hi Fern,Thank you for leaving a review! It's great to hear how friendly and helpful Nicola has been throughout your process and how comfortable she's made you feel.Best wishes,Cubitt & West.
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