William H Brown reviews

★★★★★ 5/5

Google

We’ve had a fantastic experience with Lily and the whole team at William H Brown in Castleford. Lily has been brilliant from start to finish, always proactive, clear with communication, and genuinely supportive throughout the entire process. She’s kept everything moving smoothly and has gone above and beyond to make sure we were always updated and reassured. The wider WHB Castleford team have also been excellent. Everyone we’ve dealt with has been professional, friendly, and really on the ball. It’s clear they work well together and care about delivering a great service. We really appreciate all the hard work they’ve put in. Highly recommended, thank you to Lily and the whole team.

Jaroslaw · 14 April 2026

★★★★★ 5/5

Google

As a first time buyer with a less than straightforward mortgage application, Dan Irvine was absolutely wonderful. I spoke to several mortgage brokers and felt extremely uneasy about beginning the process until I met with Dan. He has helped me throughout the whole process (including dealing with offer negotiations with the sellers EA), talked me through how it all works and has gone above and beyond for me to be able to get my mortgage approved. If you’re nervy about using a mortgage broker and not sure who to trust, I can vouch that Dan is a brilliant choice and will help u in any way he can with integrity. I really wasn’t sure if I would end up with a mortgage when I was considering buying but I’m glad to see I’m out on the other side with an offer, and that is all thanks to Dan!

Kady · 2 April 2026

★★★★★ 5/5

Google

I recently had a property valuation with Connor Morgan. Connor was friendly and professional throughout his visit, and knows the local area like the back of his hand. We had a previous valuation and were quoted a very high price for the property. Armed with a portfolio of local sales to compare with, Connor explained that our first valuation was too high, gave us a more realistic idea of the property's value and a plan to market it appropriately. While disappointing to hear, this is the kind of honesty that people should value in an agent. Rather than competing with another agent's unrealistic valuation, he provided a well-researched assessment of the property and left us to make a decision. I would highly recommend Connor to anyone looking to sell their home.

Dave · 16 August 2025

★★★★★ 5/5

Google

I have had the pleasure of working with Chloe at William H Brown twice now, first when I purchased my very first home through her in 2014, and most recently when I sold my property in August 2023. From start to finish on both occasions, Chloe was nothing short of exceptional. Her professionalism, communication, and attention to detail are second to none. The marketing of my home was handled to perfection, the professional photographs were outstanding and really showcased my property in the best possible light. Every stage of the sale was handled smoothly, with Chloe keeping me informed at all times and ensuring everything went exactly to plan. What I particularly value is the complete service William H Brown offers. Alongside Chloe’s expertise, their mortgage advisor guided me seamlessly through securing my new mortgage, making the whole process stress-free and straightforward. Having now both bought and sold a home with Chloe, I can confidently say I’m a lifetime customer. I wouldn’t hesitate to recommend her and the William H Brown team to anyone looking to buy, sell, or arrange their mortgage, truly a five-star service.

Alex · 16 August 2025

★★★★★ 5/5

Google

I can highly recommend WH Brown for all your housing or mortgage needs. Shannon's service was speedy and very informative, she made a daunting process much less intimidating by breaking down the processes into easy to manage bite size bits, thank you Shannon you have been a trooper :-)

Steph · 13 April 2026

★★★★★ 5/5

Google

Very professional and personable.Connor was able to answer all of our questions and his valuation was identical to the other agents.The only reason for not obtaining the business was not his fault.It was simply that another agent was more established in this area.

Eileen · 16 March 2026

★★★★★ 5/5

Google

We used William H brown as a mortgage advisor only for the house we just completed on as we had previously used them it was now free for life. Dan Irvine, our mortgage advisor was great 5/5 responds to emails super quick, usually in minutes. Wish our solicitors did the same. He stuck with us as we had 2 houses fall through and finally succeeded on the third. Application process was very smooth even with the added complexity of being self employed with only one year of books. Look forward to renewal in 2 years

Rob · 2 April 2026

★★★★★ 1/5

Google

WHB Castleford fell well below my expectations even though they did sell my house.. There Valuaer came out and gave us a value for the property telling us they had 6 buyers waiting for property like mine that were ready to go and said If I paid for the photos I could have the prints in case I needed to go to another estate agent. The cost would be £2900 for selling. I signed up and waited. They sent viewers who didnt have their house on the market, Viewers who wanted three bed homes and when I asked where the viewers were that the salesman had told us about the abruot response from the woman in branch was well we cant force people to come can we. I then asked for the prints of the pictures which i paid for. The response was Thats nothing to do with us, Just print them off the webs site. Really obnoxious. We did sell thankfully but due to a legal complication, it took longer than expected which wasnt WHB Fault. I did on numerous occasions over a 4 month period ring the branch to speak to the person selling our house only to be told *Sorry she's out at lunch *. Strange as this was mainly at half three in the afternoon. I left numerous messages for her to ring me back and very rarely did that happen. In fact once that Sold sign went up they were not interested. Going into branch the feeling was oh what do you want rather than hello how can we help you... I felt that from day 1 this was just a total rip off. No customer care, staff who were either never at work or didnt want to speak to customers and our buyers were of the same opinion. Frankly if your selling your house I think there are much better customer focussed estate agents in Castleford and the service I got was definitely not worth the amount of money I paid....

Derek · 16 February 2026

★★★★★ 2/5

Google

We did not have the best experience using this agent. They were great at selling themselves to us by comparing their sales against other agents with seemed great. Once signed up with them their communication with us fell off of a cliff. We had a dip in viewing so they asked us to do an open house. Some text was added to the read more element in Rightmove and our listing on their website, but no other advertisement was placed. So unless you were one of the handful of people reading the text on rightmove or scouring through their website you’d never know. Save to say no one turned up. When asked about it they admitted they’d failed to post it on their socials. They asked us to put our asking price down to attract more interest which we did but made it clear that that was our lowest. Our eventual buyers offered below our asking and we continually rejected. William H Brown called us up clearly annoyed that we weren’t accepting and we reminded them that we had dropped to our lowest on their advice and they had no idea. It hadn’t been recorded or shared anywhere, we were just another house to them. We were getting to the end of our contract with them at this point and we were looking forward to leaving. I sent an email asking what the next steps were for discontinuing the contract. Within 15 minutes of sending that email we had a phone call to say our buyers had offered asking price after they’d been given a nudge by William H Brown. In short we were just another house on their books and at no point did I get the impression they were doing anything to sell our house or get us the most for it, short of advertising online. There are so many local independent agents out there who will give your property the focus it deserves in comparison to a large company like this. Additionally our buyers used William H Browns suggested solicitors and had a terrible experience so maybe avoid them too if you do end up with William H Brown.

Ben · 16 November 2025

★★★★★ 5/5

Google

6 months after signing with an on-line agent with very few viewings and no luck we signed with William H Brown who marketed the property expertly and got us a buyer within a month. Particular mentions for Connor and Lilly whose professionalism and help in selling our home was second to none. I would recommend them to anyone thinking about selling.

D · 26 March 2026

★★★★★ 5/5

Google

Excellent branch with a phenomenal team!! I can't recommend this team of wonderful people enough. Customer service provided from Chloe and the rest of the staff was outstanding and the rapid service selling my property was unbelievable and unexpected. The way they managed everything so I didn't have made it such a stress free proces. I was kept in the loop with updates from the girls regularly but was never bombarded. Simple, easy, attention to my needs, resulting in a successful and extremely fast sale. I can't thank you all enough. Will recommend this bunch of excellent people to anyone and everyone. I'd even shout it from my new roof top. Thank you so much WHB Castleford. You've helped change my life for the better.

Loosley14 · 16 August 2025

★★★★★ 5/5

Google

Currently in the process of buying a property advertised by William H Brown. Lily has been so helpful in advising me throughout the whole process and chasing both my own and the sellers solicitor to get things processed. She has enabled me to feel included throughout the whole process and has also helped me to remain calm when i’m feeling stressed! Thanks William H Brown and a big thank you to Lily!

Joshua · 2 October 2023

★★★★★ 5/5

Google

Friendly staff who helped me out and kept me informed of new properties. Leanne and Peter were extremely helpful and should I find myself looking for a new house I will definitely use this branch.

Darren · 16 April 2025

★★★★★ 5/5

Google

Alena (mortgage consultant) was brilliant. Alena supported me with setting up the mortgage application, solicitors and home insurance on my first house. Everything was well explained, clear and easy to understand. I would certainly recommend Alena & Team at William h brown Castleford.

Jonathan · 25 December 2024

★★★★★ 5/5

Google

We highly recommend working with William H Brown in Castleford. We have been dealing with Dan. He is a true professional with extensive knowledge and experience, and an absolute pleasure to work with. He always responds very quickly and is extremely helpful at every stage of the process.

Bernadeta · 16 March 2026

★★★★★ 5/5

Google

Bought a property via them as a FTB. Used their services/broker as it was just easier for me, otherwise would haven’t a clue. Good communication between the teams via email and in branch, not had any problems. Would recommend them :)

Aidan · 16 March 2026

★★★★★ 5/5

Google

Excellent service from start to finish ⭐️ The staff at WHBrown Castleford Branch are super efficient and sold my house quickly. Kept me informed regularly regarding all updates & viewings. Helpful advice given when I needed it. Made the whole process very simple and I cannot fault the service at all. Highly recommend 👌 Thankyou 😁

Maxine · 16 October 2025

★★★★★ 5/5

Google

Had my house listed with an online-only agent for 16 weeks with no offers, partly because the price ended in £5,000, which meant fewer buyers saw it online. Switched to William H Brown, Connor advised a guide price, and I was under offer the very next weekend. Service was miles better from start to finish, would 100% use them again!

Jamie · 16 August 2025

★★★★★ 5/5

Google

Thank you to all the team in Castleford, would highly recommend them. Selling a house is very stressful at the best of times. But everything ran smoothly to completion. Would certainly use William H Brown again.

GARRY · 16 March 2026

★★★★★ 5/5

Google

Lily was great at helping us get an offer accepted on our dream home and chased the solicitors for us weekly which made the whole process much less stressful, would definitely recommend!

Michael · 26 October 2024

★★★★★ 5/5

Google

William H Brown Castleford Agents were really nice and helpful through the process of buying my house. Lily Scott was amazing on getting updates from solicitors for both me and the vendor. Thank you for your patience and help Lily 🙏 😊 …

Diana · 16 April 2024

★★★★★ 5/5

Google

Cannot thank Leanne enough from our first of many viewings to helping us find our home. Leanne and Pete made the process very easy as a first time buyer and having no knowledge. The whole process was so smooth and constant communication from start to finish! Cannot recommend enough!

Toni · 1 November 2023

★★★★★ 1/5

Google

keep clear !!!!! Unless of course , you want to be kept in the dark, and do the job of an estate agent yourself?? consistently chasing for updates (that's if you can get through on the phone lines as more than likely they do not answer) and when they do, get spoken to in a very rude and unprofessional manor (like you are a hindrance) Very poor service , the buyer of the property we listed with wh brown had a very poor service too! - very close to loosing sale as a result. No contact throughout the process ! Happy to sign you up , take the fee ! But do zero work. Will be logging a formal complaint .

D · 27 August 2024

★★★★★ 5/5

Google

My experience with WHB Castleford was very good. Lilly was very professional all the way through to the end. I would not hesitate to recommend them.

Julie · 25 November 2024