Trusted Agent profile · Castleford, West Yorkshire
Verified
★★★★★
90 reviews across 2 platforms
22 Bank Street, Castleford, West Yorkshire, WF10 1JD
Castle Dwellings's office in Castleford, West Yorkshire, at 22 Bank Street, is rated 3.3 out of 5 across 90 reviews on two platforms, including 89 Google reviews rated 3.3.
Every review we hold for the Castleford office, from every platform, shown as written. First names only.
1/5
Googlesuppoed to be below 1 star !!! until now they did not return our holding deposits which is thier actual mistake in the first place! after sending few emails they have blocked and unable to send or call to this agents! be careful everyone this one is unreliable and very unprofessional!
2/5
GoogleHad an offer I'm for a house that was accepted, a few days later after an email wasn't responded to I then had a call saying I'd lost the house to a higher offer, but following this i was told more different things, ended up confused, didnt get the house
5/5
GoogleOur first time moving to rental property and the process has been smooth with a couple of utility hiccups. On receiving the keys at the property, a document of photos with each room were shown as inventory check and we were given time to go round and check against them. Gabrielle and Rebecca have been great in resolving a couple of issues with appliances further on in the week. Quick response from getting in touch with the landlord to relay/solve the problem. Would recommend for first time renters.PositiveResponsiveness, Professionalism
1/5
GoogleHas 1 star as I can’t give zero! The only good thing that came from renting with them was that I actually got to know my landlord. They never fix anything, staff are beyond rude and they really were the worst. Thankfully my landlord changed estate agents, they have fixed all outstanding repairs (I didn’t have a working shower for 2 years!). Avoid!!!
1/5
GoogleI carnt give this company any stars as 3 time we have reported a problem with the window handles coming off in our bedroom living room and kitchen and it took then 6 month to come out and repair one handle. So I did the other 2 myself. Then it took another 4 month to come and put some brackets on down fall pipe outside. We pay £50 and the landlady pays £50 to Castle dwellings to come do these repairs and they don't do what there supposed to. So not a good company stay away
5/5
GoogleThanks Michelle for your help and advise. Being a landlord is a minefield at the moment, I appreciate the time you have spend guiding me though it.
5/5
GoogleI have given u 5 star to Sophie because she has been an help she has understand wt i have been trying to to tell people about nt flat an that which I do need a new door thou if a anyone can help me fix it
4/5
GoogleAbove average, with a couple of issues. First issue arose before move in when the rate of the bond jumped up by £100 overnight from the advertised rate. No bother I thought is fairly minor. Communication has not been great and has lead to some stress. I'd attribute this to Castle Dwellings not explaining my lines of communication very well. Once in touch with the right people however they do the job well. Would recommend if the property is up to your standard.
5/5
GoogleThank you, Thank you, Thank you. Its so nice to get a call when promised, to get a response when needed, and a fantastic service. My property is in safe hands. By far the best property management company around.
Your welcome Susan - Thank you for 'letting' us know :)
1/5
GoogleI highly don't recommend renting from these, they left me living in a flat for 11 months with a leaking roof which caused damage to inside my property and electrical appliances, ceiling falling down with no ventilation within the property full of damp and mould and electric not working as should. All they care about is the rent been paid
5/5
GoogleI have given Castle Dwellings 5 stars because they deserve it! My first contact was with Ryan , he valued / listed and SOLD our property . As this was the first time we have sold a property his expertise was invaluable. He explained the process step by step and was always contactable and promptly answered our emails. Highly recommended
5/5
GoogleThank you for sorting out the leak behind my sink so quickly. Its always a pleasure to speak to you lovely ladies in the office. The plumber you sent out was such a nice guy as well.
Always happy to help - Thanks Alison
4/5
GoogleI found all the staff very helpful and I felt very comfortable in how they took me through the procedure to let one of there available properties and would advise anyone to use their services
Thanks Nick, that's really good to hear
5/5
GoogleMaddy is very helpful and as a very professional approachPositiveResponsiveness
5/5
GoogleJust sold another property through Castle Dwellings. Great experience. I would urge anyone selling a property to use their services and to make sure the valuer is Ryan. Top bloke who knows his stuff. He’s the sort of person you need to push these things through when no one else is bothered about time scales or deadlines.
1/5
GoogleQuite possibly the worst experience ever had of a letting agent.. michelle is on a different level of feeding bull.. still waiting on my deposit from this lot over 6 weeks now …
5/5
GoogleFirst time ever I’ve rented a property, Chris and the Castle Dwellings team at Castleford have been great, guiding me through every step from start to finish. Always returned my calls and responded to my emails promptly. Really friendly, made my rental experience very smooth and enjoyable. Thanks to all the team 👏👏👏 …
5/5
GoogleAmazing service, with amazing people who are doing a great job! Was to see one 2 bed apartment and the agent was very nice and let me see another one with 3 beds! Also the lady from office was very nice and helpful, plus their prices for renting are the lowest on the market
1/5
GoogleConstant recurring issues with my partners rented property. Back door is a fire hazard and won't open properly. Leak coming through roof from bath. Kitchen sink was leaking. Letting agents either don't respond to contact or don't resolve in reasonable timescale. Outside bins missing on moving in date and letting agents arguing the toss about getting them back. Would not recommend.
5/5
GoogleFirst class service from all staff , so helpful always on the other end of the phone , nothing too much trouble , would recommend to everyone that
1/5
GoogleWas trying to get home for like 3 months. When you are calling they always want the same information that they took before. They promised to contact me and it never happened. Also they don't have information required in their houses about no pets... Do not believe them if they say "we'll contact you".NegativeResponsiveness, Quality, Professionalism
5/5
GoogleExcellent Service. My Property has been let out within 24 hours. Thank you team Castle Dwellings.
5/5
GoogleAbsolutely amazing work from Lauren who helped me in renting clear communication and helped whenever needed
5/5
GoogleThank you so much for your help with my boiler breakdown. I reported it at 4pm yesterday, a gas engineer came out at 5.30pm and found out what the problem was. He picked up the part and was back out again this morning to fix. Thank you again for your speedy response. Pauline.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Castle Dwellings's Castleford office has 90 reviews across two platforms: 89 on Google, 1 on View Agents.
Castle Dwellings Castleford is rated 3.3 out of 5 across all 90 reviews, and 3.3 out of 5 on Google from 89 reviews.
Castle Dwellings Castleford, 22 Bank Street, Castleford, West Yorkshire, WF10 1JD.
