Trusted Agent profile · Castleford, West Yorkshire
Verified
★★★★★
90 reviews across 2 platforms
22 Bank Street, Castleford, West Yorkshire, WF10 1JD
Castle Dwellings's office in Castleford, West Yorkshire, at 22 Bank Street, is rated 3.3 out of 5 across 90 reviews on two platforms, including 89 Google reviews rated 3.3.
Every review we hold for the Castleford office, from every platform, shown as written. First names only.
5/5
GoogleOur experience so far over the last week is very positive. We have been dealing with Daniel and find him a very pleasant guy, hes easy to deal with and speak to hes communication skills are excellent he keeps his word if he says he'll ring you back he always does he's on the ball at all times and is keeping things moving along nicely thank you Daniel
5/5
GoogleI have just used Castle to sell my house and could not recommend their services more highly and in particular a special mention to Sarah, without her help I don't think we would be in our new property now. Nothing was too much trouble she brokered between me and my buyer, constantly being our link between the solicitors and kept everyone updated right until the final day, sending constant emails, taking all my phone calls of which there were a lot and even staying late on a Friday so I could drop the keys in. Very professional responsive service, thank you for being the calm when we needed it and going the extra mile when required, we really appreciate all your help, thank you for all your hard work.PositiveResponsiveness, Professionalism
5/5
GoogleAfter speaking with Connor today a huge weight has been lifted he is a credit to the company. Every interaction with crown is good, its honestly refreshing to speak to humans rather than robotic policy preaches. Looking forward to many more happy years in our home 🙂
5/5
GoogleVery highly recommended estate agents, me and my partner think they couldn’t of helped us any more if they have tried , we are over the moon with are property and hope that we are tenants for a very long time thank you castle dwellings for taking us on board many thanks James
5/5
GoogleWe have had a few issues since we have moved here however eventually they were sorted. Sometimes it's more frustrating for the staff as workmen contractors etc don't turn up when arranged. Sophie is always a charming lady who goes beyond her best to sort things out for us.
5/5
GoogleDaniel was extremly professional in my dealing with purchasing a house. Built up a great repour in a short space of time and his attitude really helped with the purchase. Unlike most estate agents he didnt cross sell other products and kept the service all about the purchase.
5/5
GoogleLauren has been an absolute superstar helping me with getting moved in! Couldn’t have asked for a more attentive service. The process to sign up to rent was quick and easy, and Lauren was there every step to help. Thank you!
5/5
GoogleI’m giving Castle Dwellings Ltd 5 stars for all there hard working getting my nanan a home, especially Lauren lovely person and always trying to help. Lauren and Moz we cant recommend you enough, thankyou for everything!
5/5
GoogleSo we have been looking for a property to rent for about 3 years and recently we was told our current landlord was selling up so we was at a point where I was having sleepless nights at the thought of been homeless after been told there were too many of us and having no guarantor I was loosing all hope,I arranged to view this property I really loved it and it was just what I had been searching for so I rang the office and was sent info I had to fill out and send back believing I wouldn't be considered but Lauren who has dealt with it from the start has helped us with what info we needed to provide (I'm not technological person) but she has advised us how to do things upload things anytime I have emailed/rung office she has got back to me.I would absolutely recommend them to anyone a pleasure to deal with from start Thankyou
1/5
GoogleVery strange dealings with this company. Looking to rent in Sheffield and I receive a no caller ID call to book a viewing and they didn’t say where they were from. I was struggling to locate my enquiry and said that I would accept and double check the property once confirmed via email. Nothing comes through and because I have no number or company I can’t call to check . They ring again twice today and I politely explain that I have had no confirmation and need to see the property’s listing. They can give me no details, and when I ask if they could forward it to me via email they say they will cancel and were very abrupt about it-and offered no apology for not following up on their promise. It’s so annoying in this rental climate to have your time wasted. This company’s lettings team are incompetent at best, potentially dodgy. Wonder what they are doing with your data
1/5
GoogleWorst letting agent ever. I took a flat from this letter agent in North street, South Kirkby. I first few months was okay and all of the sudden my flat door was badly damaged. I requested so many times to fix it but no body listened. Felt like they just wanted the flat rent that's it they even don't care about their tenants. Because of this small mistake of not fixing my door I got robbed by three forking robbers who break inside my house. Because of this issue I lost which I won't get it back. But I would say go anywhere and trust any lettings agent but don't trust this one called castle dwellings. My biggest mistake I ever made was trusting this agent and I leaned a big lesson. Thank you so much for not fixing my door for almost 2 months and getting me robbed at 3:00 am in the morning. Thanks alot.
1/5
GoogleWaste of time, useless company, didn't turn up to a viewing, if you can't get to a viewing on time how do you expect us to trust you'll fix a problem with a property
5/5
GoogleI would like to share my review of castle dwellings in castleford. From start to finish we dealt with Lauren, she was absolutely amazing. Any …
5/5
GoogleI spoke to Daniel who was very quick to put the offer forward for my client and came back to me with clear feedback. Excellent service!
5/5
GoogleAs a first time buyer I didnt have much knowledge on what to do or expect when buying a home, Ryan is absolutely amazing and has gone above and beyond for me helping me on my journey to buy my home! Would 100% recommend! Massive thank you!
5/5
GoogleChloe was highly professional and supportive. The regular updates and open communication were a feature of the service from start to finish and made a huge difference to the process for me. I would thoroughly recommend castle dwellings and I appreciate their advice and knowledge of the process and commitment to achieving a positive outcome for me.
1/5
GoogleShocking Company!! Sill waiting to receive my holding deposit of £220 back due to them not allowing my guarantor to be the guarantor - despite this person passing their checks. Never responds to emails or calls and the staff in Castleford branch are absolutely shocking in every aspect of customer services, shouting at me and walked off slamming a door whilst in the middle of a conversation.
5/5
GoogleNo complaints renting through castle dwellings they are nice n the teams very helpful especially Lauren thanks for your help
5/5
GoogleFound them very helpful to deal with and responsive. Sophie is always happy to help and swift to reply.
5/5
GoogleI just wanted to take the opportunity once again to thank you for all your support throughout this process and the professional manner in which you have handled everything. It is the first time I can honestly say I have had a positive experience with an estate agents and I can assure you I will be recommending you.
Thanks ever so much Julie, very kind of you. We're very pleased you had a positive experience, that's what we're here for.
2/5
GoogleCame for a viewing for which 20 people turned up having been given the same time instead of staggering it as normal. After tunring up 10 minutes late the letting agents response to how it would work was "I'm not sure, I guess we will have to stagger people" which would have meant more waiting had it not been for the fact they had the wrong keys and then asked people to return at 2.00. Incredibly poorly managed viewing, which was confusing because the admin seems to have it together. I got a notification the day before to remind me of the viewing, an email after asking for feedback which is more organised than some have been. Shame however that someone called me at 11.54 to say the viewing has been rescheduled to 2.00 at which point I said how pointless that call was and how my day was wasted driving 40 minutes each way for this viewing which never happened.
1/5
GoogleAsked for a viewing on a property and they messaged me once very late on and again later down the line proclaiming the property was undergoing redecorating and now when I look on the website it is telling me it is let agreed seems like I dodged a mighty big bullet if that's the response time for a viewing and the none response, imagine renting a place and having issues with said property.
1/5
GoogleWent in to ask for help ringing a taxi and all I got was a lying grumpy guy who had a right bad attitude and the people he works with lied for him wouldn't recommend.
5/5
GoogleThank you to Michelle and the team at Castle Dwellings for all the help and support you have given my Mum during the eviction of our tenant. Your advise and attention to details were amazing.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Castle Dwellings's Castleford office has 90 reviews across two platforms: 89 on Google, 1 on View Agents.
Castle Dwellings Castleford is rated 3.3 out of 5 across all 90 reviews, and 3.3 out of 5 on Google from 89 reviews.
Castle Dwellings Castleford, 22 Bank Street, Castleford, West Yorkshire, WF10 1JD.
