Chancellors Carterton reviews

★★★★★ 3/5

Google

Me & my partner recently purchased our first house with Chancellors and it wasn't the greatest of experiences however it did end well. First of all we had viewing with Simon who we both thought was very unprofessional, rude & had absolutely no idea on any questions that we asked on the first few viewings on the property and whenever we asked him to find out this information, we would never hear anything back meaning we would then have to chase, and chase for answers and would argue with us when we then got through to him. One day we rang to do just that, to find that Simon had moved to another store, we no longer had a main contact at Chancellors and we had no idea who to speak to, when we did finally find out who to contact, they then left in a matter of weeks, we AGAIN didn't know who to contact, we rang up numerous times asking who we need to speak to, at this point Ben took over our purchase, and he was very helpful and answered our queries and helped us in every way we could and he took us all the way up to completion along with the assistance from head office, this ended our experience with Chancellors on a better note, i just wish we had dealt with Ben throughout the whole purchase. For us, Ben has single handedly saved this from being a one star! Ben, Thank you.

Josh · 25 October 2019

★★★★★ 5/5

Google

Me and my girlfriend are first time buyers and weren't really sure of the whole process of buying a house. Liza showed us a couple of properties and was really knowledgable and answered all of our questions. Liza was happy to show us properties at short notice which was very helpful with our work situation and she was very punctual at reply to any emails we sent. We also met Ben who showed us a couple of properties and helped us in the process of making the offer for a property Liza showed us. Ben was very helpful and honest and that helped us with making the correct offer. Simon has also played a big part in our experience with Chancellors as he as been a point of contact since the offer was accepted. Overall our experience with Chancellors and the team at Carterton has been amazing and my girlfriend and I appreciate and thank them for all their help.

Mark · 25 October 2019

★★★★★ 1/5

Google

We had the worst experience with Stephen and chancelers carterton. At the moment we are submitting a complaint and if not satisfactory will go to the ombudsman. We were told all viewings were vetted. Total joke. 4 out of 7 viewings in 3 weeks were not even on the market.was told no.need for open day. 2 weeks waisted on an offer of buyers who were not on the market. Signed in to 24 week contract without it being made clear. Was told" what do you expect me to do if there is not interest". In 7 days with a bank holiday in middle connells had an open day.10 viewings. 3 offers. 2 were asking price which was 10.000 more than chancellors. incompetent and arrogant. Stay clear. Would give no stars if I could

Andrew · 24 October 2022

★★★★★ 5/5

Trustpilot

Jamie has always been very helpful and…

Jamie has always been very helpful and very accessible to help us in our hour of need, responses are always quick with a resolution sorted for us. She is always very cheery and easy to talk to.

Mr · 21 February 2026

★★★★★ 5/5

Trustpilot

The service was good.

Customer · 12 October 2026

★★★★★ 5/5

Google

House search completed after registering and looking at many properties we finally settled on one that was not through Chancellors in Carterton. However, having dealt with many estate agents in my time I can honestly say that Liza-Jo Boyce was one of the most pleasant young ladies I have dealt with. She was both professional and personable, she kept to her word calling when she promised and followed up with other potential properties when we decided to pull out of an offer we made. An asset to any estate agency!

Phoebe · 25 October 2018

★★★★★ 5/5

Google

My partner and I actually contacted initially on a property but were informed it was SSTC. We dealt with Liza and she took the time to ask what it was we were looking for (very specific requirements) and took my details. Within 30 minutes she had sent me afew properties and one took us to book a viewing on it later the same day. She manage to liaise with the vendor and magically make this happen, good job to. She had great knowlege of the area and the property and showed us around. It went so great we decided to put in a offer late that evening. With a little negotiating the house was agreed to be sold to us and we cannot thank Chancellors and Liza enough. It makes a huge difference when the staff understand what you want and are looking for, then match with your ideal home :) Thank you all X

Matt · 25 October 2018

★★★★★ 5/5

Google

We are in the process of purchasing a house through Chancellors. After quite bad luck with other estate agents in the area, it was refreshing to find one who seemed to have a ‘nothing is too much trouble’ attitude. We dealt with Liza mainly, who showed us around many houses and some multiple times. She knowledgeably answered all of our questions and had a fast turnaround on anything we needed whilst always staying friendly and cheerful. We also communicated with Ben and Simon, who also seemed very helpful and friendly. Overall, the communication was excellent with the whole team, and we look forward to continuing with our house purchase through Chancellors.

Thomas · 25 October 2018

★★★★★ 5/5

Google

I rate Chancellors, Carterton, very highly indeed. Just bought a house through them, and found all staff I dealt with (Simon, Liza and Ben) to be extremely professional and helpful throughout the whole process. Nothing has been too much trouble for them, even post-sale, which is impressive. Ben really helped move things along when the chain stalled a little, and his communications have been great at all times. Liza and Simon were very knowledgeable and professional when showing us around a number of properties, and offered follow-up for more detailed questions. I've moved a few times over the years, and Chancellors certainly stand out as having the best service offering that I've experienced to date. Thanks so much to Ben, Simon and Liza!

H · 25 October 2018

★★★★★ 5/5

Google

Having been to various estate agents in the village and surrounding areas it was obvious from the start that Chancellors we’re very professional but more importantly more personal. We dealt with Ben and Simon but mainly Liza-Jo. Liza really understood what we were looking for and helped us find many houses that suited our family. We really felt comfortable to be open and honest and then trusted that she knew which direction to take us. Thank you to Liza for finding our next home, and Chancellors For their fantastic professionalism.

Andrew · 25 October 2018

★★★★★ 5/5

Trustpilot

Charlotte have been great from the very

Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.

Mrs · 19 March 2026

★★★★★ 5/5

Google

Excellent staff and very helpful when I first went in the office to enquire about a property. Managed to fit me in that day to view and Simon Capel showed me around. He was very professional and met me near the property as I was unsure of the area. Simon went the extra mile for me and gave me access to the property when I needed to check items in the house. Thanks to the office team in Carterton we have now purchased the property. Highly recommend Chancellors to anyone who wants a first class service.

Caroline · 25 October 2017

★★★★★ 5/5

Trustpilot

She is awesome and helpful

Ayman · 21 September 2026

★★★★★ 5/5

Trustpilot

Smooth and Professional Tenancy Renewal

I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!

Geanina · 21 October 2025

★★★★★ 5/5

Google

3 years ago, I dealt with Simon Capel at Chancellors Carterton when purchasing a new flat. I recently decided to sell the property again, and went straight back to Simon without any hesitation. On both occasions he has been very professional and efficient, but friendly and easy-going as well, which I regard as an ideal combination. Overall I have been very satisfied with the service provided by Chancellors Carterton office, and would recommend them highly.

David · 25 October 2019

★★★★★ 5/5

Google

Alice has been proactive after a previous offer fell through. Several viewings were booked and an offer accepted. Alice has kept me fully informed throughout the process.

Jill · 24 October 2022

★★★★★ 5/5

Trustpilot

Urgent maintenance work

The response to our request for corrective maintenance work was swift and efficient.

Mr · 20 October 2025

★★★★★ 5/5

Trustpilot

Best agency and very professional service

I have lived in Royal Winchester House for over 3 years, which managed by Chancellors, and they did provided the best service. Olivia Hesson always willing to help and solve my problem, this is the best renting experence I had for last 10 years.

Mr · 21 October 2025

★★★★★ 1/5

Google

I can only comment on the sales team in Carterton office. The communication is shockingly bad. They struggle to return phone calls and its very hard to get through as people are frequenly 'not in the office'. They struggle to answer to questions about a property or have a clear meaningful conversation with buyers about their situation and expectation which is very bad when you are in the chain. They just come across like clueless people who run around like headless chickens. Their feedback is very poor based on some repetative questions and it is mainly aimed at the seller to reduce the price as soon as possible. They are very pushy at that. Very disappointed with the service.NegativeProfessionalism

Kutya · 24 October 2021

★★★★★ 5/5

Google

Five Star Service Ian and the rest of the team at Chancellors - Carterton have made the whole process of marketing our house right through to the sale extremely stress free. We have been really impressed with their professionalism throughout. The communication has been great too, keeping us informed every step of the way. The timescale from putting our house on the market to agreeing an offer has been less than a couple of months and we couldn't have asked for more. I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Colin · 24 October 2021

★★★★★ 5/5

Trustpilot

Thanks to Emilia Williams MARLA

Emilia Williams MARLA did a good job on the renew of the contract and provide very warm help to me on this, thanks a lot for the kind help.

Mr · 21 February 2026

★★★★★ 5/5

Trustpilot

Always quick and effective in…

Always quick and effective in addressing and solving problems

Mario · 16 October 2025

★★★★★ 5/5

Trustpilot

Pleasant & professional

Pleasant, polite and appropriately professional. Gave us our own time to view if we wished. Offered to maccept questions and get answers for us.

Ali · 21 February 2026

★★★★★ 5/5

Trustpilot

Kieran Everett and the Carterton team…

Kieran Everett and the Carterton team did an excellent job navigating a house sale in the Bampton area. Friendly, professional and proactive, I would strongly recommend him and his colleagues.

Mr · 20 December 2025