Reeds Rains (Carrickfergus) reviews

★★★★★ 5/5

Trustpilot

My Initial Call with Lucy was warm and…

My Initial Call with Lucy was warm and welcoming, she was able to accommodate myself for a viewing soon as due to my work schedule, ever since Lucy has followed up and has been nothing but above and beyond for myself and my wife, she has kept us in the loop from start to finish I would definitely highly recommend anyone to approach Lucy as I am confident that you will receive the highest level of service that we have received I am grateful for the fast and efficient process to renting my home. Once again perfect service from Lucy and the team.

Danielle · 25 January 2023

★★★★★ 1/5

Trustpilot

Poor service, Beautiful properties

I rented a lovely property though Reid Raines for nearly two years with no issues with payment from myside. Me and my partner purchased our first mortgage and vacated the property in December 16th 2022 in line with our contract with all payments made to the penny. We are now on the 24th Jan 2023 and I am still chasing my deposit down which my landlord paid back the full amount to Reid Raines. The issue is no fault of my own but an admin issue between the deposit company and the estate agents not responding to each other. Sue is a manager at the Liverpool branch who often sighs down the phone and talks with an aggressive tone when asked for updates. I work in the customer service industry in a senior management position so I know how to communicate professionally which Reid Raines maybe need some top up training on. I have since paid the £25 same day bank transfer as I felt it money well spent not having to communicate with this estate agents again.Although I understand sometimes people may not be having the best day - my experience with Reid Raines is unprofessional and I seemed like I was bothering them by calling and speaking politely. They offer beautiful properties with a unprofessional service which his a shame but hopefully they can improve. 2/10

Benjamin · 24 January 2023

★★★★★ 5/5

Trustpilot

Hillsborough branch

Had an appointment with the mortgage advisor, Joe at hillsborough branch. Absolutely brilliant experience. Joe was lovely and so helpful. The entire team were lovely and could tell it was a nice work environment. The team was so good at communicating with me and my boyfriend so we was always up to date with everything. Would highly recommend.

Ellie · 4 July 2024

★★★★★ 1/5

Trustpilot

Why do we still need Estate Agents in 2024?

Apparently this estate agent can only sell houses during THIER opening times. How ridiculous. All they need to do is contact the seller to ask if they are happy to undertake a viewing after work, around 5-6pm. If the seller is not happy with that, fine, I'll respect their wishes and find another property. My wife and I are registered with them and we've already viewed another property where the vendor showed us round. Don't the majority of people who want to buy a house work for a living? I thought estate agents had modernised their practices but Reeds Rains still seem stuck in the 80s.

Zahid · 6 March 2024

★★★★★ 2/5

Trustpilot

When the going got tough, the manager went AWOL

This is in reference to the Rye Branch.All started well with my intended property purchase, but I was to learn I made a big mistake in using their recommended company of conveyancing solicitors.When the latter proved to be simply appalling, the branch manager decided to go AWOL. No attempt was made to retrieve the situation or to contact me.That was the end of the potential sale. So very disappointing.

PeterQS · 17 November 2023

★★★★★ 5/5

Trustpilot

Sale Office went above and beyond

Sale Office went above and beyond. Will most definitely be recommending RR in the future. Thank you

Jackie · 20 November 2024

★★★★★ 5/5

Trustpilot

REEDS RAINS CARRICKFERGUS.

REEDS RAINS CARRICKFERGUS.I have just purchased a house in Whitehead through Reeds Rains Carrickfergus.I have bought and sold a number of properties over the years, and I have to say the service from Chris Gabby in Carrickfergus was amazing.

Henry · 27 September 2023

★★★★★ 5/5

Trustpilot

Great experience

Simon and Kurtis made the selling of our home very straightforward. Easy to contact and no question ever too small.

Donna · 3 October 2024

★★★★★ 1/5

Trustpilot

Totally incompetent imho

Totally incompetent imho. Devon & Andrew did not do comprehensive checks on our buyer verifying his funds, he did not have 10% deposit to exchange so we had to exchange with only 5%. They also neglected to inform us that the buyers funds were tied up in an ISA delaying exchange by 30 days. Add to that we dropped off the keys to the property on the Friday before completion on Monday. Devon then rang on Monday … twice… and sent an email…asking where the keys were!

Tracy · 23 June 2025

★★★★★ 5/5

Google

Lisa at Reeds Rains is amazing. No ask is any trouble and she always prioritises your needs. An absolute pleasure to deal with and feel my property is always in good hands.

Elaine · 18 February 2024

★★★★★ 5/5

Trustpilot

Reeds rains have been excellent…

Reeds rains have been excellent throughout this process of buying my property, very understanding and patient especially when I needed to see the property 3 times before making an offer, if I ever sell this property I will definitely 100% use reeds rains….

Jason · 22 May 2026

★★★★★ 1/5

Trustpilot

Rude

Rude, degrading staff. Not helpful at all very judgmental and cocky. Would never ever like to sell my house or buy a house from them. Andrew was fabulous everyone else just total discussing rude behaviour, no empathy and just rude.

Sarah · 11 August 2023

★★★★★ 5/5

Trustpilot

Great Service.

All the work that we needed to do was taken in hand and we had help all through the sales process, Luke and his fellow colleagues were great and I cannot thank them enough for working with what could be said as vulnerable people.

Craig · 14 May 2026

★★★★★ 1/5

Trustpilot

POOR ESTATE AGENT

We used Reeds Rains selby north yorkshire to sell our bungalow , things were ok ( allthough we had to do all the chasing up on viewings and despite telling the manager not happy with the service or the lack of it nothing changed ) upto selling but once we had a buyer the manager lost all interest , no updates with how things were progressing and not even a thank you once they got paid quite a large sum of money . definitely will never use them again .

David · 16 February 2024

★★★★★ 5/5

Trustpilot

Dean was very professional and…

Dean was very professional and accommodating, and took the extra mile to fit us in.

Mr · 5 December 2024

★★★★★ 1/5

Trustpilot

Absolute rubbish. Do not use Reeds Reins Ossett

Absolute rubbish. I don’t recommend. I’m in the process of selling. It’s been a total frustration & I feel very badly let down by the staff at Reeds Reins Ossett. I have no idea what they are doing for their commission as it’s always me that’s chasing & trying to get things moving, I’m always getting the answer machine & I very rarely get calls back. It would be a very big review if I went into the nitty gritty of the problems due to their lack of effort. Communication is RUBBISH, the worst of any company I have ever dealt with. They didn’t keep on top of our first sale & we lost alot of time because of them. The second sale is on with & again they haven’t done anything. We’re 3 months into a sale that was supposed to take a month & it’s because they don’t chase things up or communicate with you. I complained by email to the manager laying out their negligence with the first sale. One of the members of staff agreed with my comments on the phone but the manager never responded. I rang twice for a response to my email…nothing. I’ve screenshot all the calls & you can see from my call log that they don’t get back to you. I emailed asking for a response to my complaint & it wasn’t barely a response just a couple of lines of nothing. I’m so so frustrated & fed up of doing all the leg work myself. Very disappointed. I was about to pull out of the sale & move somewhere else as I’d had enough & then they finally did something, however since then I’ve had nothing & yet again I’ve had to chase.

Victoria · 9 February 2024

★★★★★ 5/5

Google

My first experience selling a property in N. Ireland and I could not have been in better hands than with Lynsey and the team at Reeds Rains. Lynsey knows her stuff and within hours had matched the perfect buyers for my house. The sale was seamless and stress free. I Would not hesitate to recommend Lynsey and her team at Reeds Rains if you are looking to sell or buy.

Mandy · 21 September 2023

★★★★★ 1/5

Trustpilot

Terrible service

the service at Reed rain Durham, Darlington and Leeds is an absolute sxxtshow. there's no communication and the landlord isn't kept in the loop with anything. all the staff dealing with our property are totally incompetent and useless. they pass you on to other staff as they aren't capable of sorting out the job. Happy to take your money but provide no service. go to another estate agent 🙂

Amy · 10 October 2023

★★★★★ 5/5

Trustpilot

Sold my house with reeds rains i’ve had…good experience

Sold my house with reeds rains i’ve had a bad experience with Reeds Rains in the past so was sceptical about using them again until I met Mel, the manager very professional and warm person when my sale fell through she personally took charge and got us back on track with another buyer we lost no time and soon had a sale

John · 10 December 2025

★★★★★ 5/5

Trustpilot

Sold in a month

House was on the market just over a month, we were kept informed every step of the way

Ms · 10 October 2024

★★★★★ 1/5

Trustpilot

Advised terribly

Advised terribly, advise was made for the benefit of Reeds Rains and not myself.Communication lacking.Pulled out at a cost to me.I can only tell you my experience and that is they don't care about the customer.The person advising me thought because i had to pay a fee to pull out, i would be reluctant to do it. There is no chance I would let them sell my house after all this. And on that, i have spoken to someone else who said they were trying to sell a house for nearly a year without success using Reed Rains, they went elsewhere and it sold after a week.You live and learn...

Customer · 25 October 2022

★★★★★ 5/5

Trustpilot

The entire team at Crossgates were…

The entire team at Crossgates were brilliant, especially James Walker- lettings manager. James went above and beyond to help us to find a property to let when the landlord of our previous property decided to sell. He's been an absolute star, this is the 2nd property that we have rented from Reeds Rain and James has overseen both lets and managed both tenancy's. Thank you so much to the team and a massive thank you to James for all his help. Cheers mate, Dave and Wendy.

Dave · 23 October 2022

★★★★★ 1/5

Trustpilot

Very cumbersome process

This was cumbersome and unnecessary made a very difficult process. I was a guarantor. Then I needed a reference from my employer. I have to submit taxes. Totally crazy. I have no idea how this people can even rent one house. If I wasn’t doing it for my loved one I would totally go somewhere else. They need to tone it down. Pure nonsense. Scary stuff

Fadeke · 6 October 2024

★★★★★ 5/5

Trustpilot

So straight forward everything…

So straight forward everything explained well. All went very smooth from the very start

Dawn · 28 November 2024