Every review we hold for the Carlton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIf you are looking for a place to rent, do not go for Woo Properties. If there is a problem with the property they are extremely unresponsive and when they do respond, they are rude and lie. Luckily I've kept evidence of everything so I managed to catch them in a lie, but they will do anything to avoid dealing with repairs. If you need an update on something, they will not respond. Mike - the manager of Woo Properties, is the one that looks at property disrepair and gives his opinion on it, even though he does not specialise in that area. For example, he came to look at my roof rather than pay for a roofer to look at the roof to find out what the problem was. He also doesn't arrange for professionals to look at damp and mould, he does this himself too. This company does not like to outsource work to actual qualified professionals. There is no evidence provided to suggest that Mike is qualified to even do any of these things. Avoid!NegativeResponsiveness, Quality, Professionalism, Value
Paris · 26 August 2022
Agent replied · 31 May 2023
We find this to be a bit of a strange review as we agree with the main point of it. There were a number of issues at this property over a period of time. In such cases it is not unusual for us to go and see the issues for ourselves first, before sending in the relevant contractors to undertake work. Mike visited and correctly identified there was a damp issue in a bedroom and the living room being caused by roof guttering, so we sent in a qualified roofer. We identified some rising damp in the living room so we sent in a qualified damp course company to remedy that. We also identified a downstairs window which would not open and close securely so we sent in a window repair company for that. We also recognised that an extractor fan would help with condensation in the bathroom so a qualified electrician was instructed to fit one.
So we agree that we are not experts in electrics, roofing or damp - but we do not claim to be. We are letting agents. We did however, clearly advise the tenant the outcome of each visit, who was being instructed to carry out the work and when, throughout this process. The vast majority of this was completed during the covid lockdown period. We have full records of all work carried out and relevant certificates & guarantees.
★★★★★ 5/5
GoogleFreya Jones was the best property manager I have ever dealt with.
Every email or query was responded to in a timely manner.
She kept me updated throughout the process and the customer service was second to none.
Everyone I encountered at Woo Properties was friendly and helpful but Freya is a credit to your business.
I would recommend your services to anyone looking to rent a property.
Thank you to the ladies at Woo, it has been a pleasure.
Rebekah · 26 July 2024
★★★★★ 1/5
GoogleLovely to meet someone who is understanding and assisted during an inspection. Nigel was very professional and polite. Nigel provided me with advice during the visit and directed me to the right person if required.
However, as far as I can go with that stops there with Woo Properties. The customer service from the branch was not professional at all, went in to leave keys in branch as told was unable to post them however another tenant was told she could post them. When entering the branch staff members did not acknowledge myself or ask which property was in relation too. After showing clear evidence of the vacant property, cleaned and painted prior to leaving I was then charged out of my deposit to fix fixtures and to empty contents (all was left was a decor piece and small clock).
I was then told the mould that was highlighted throughout inspections was down to me. Not professional nor customer focused.
Sharleen · 31 May 2024
★★★★★ 1/5
GoogleLovely to meet someone who is understanding and assisted during an inspection. Nigel was very professional and polite. Nigel provided me with advice during the visit and directed me to the right person if required.
However, as far as I can go with that stops there with Woo Properties. The customer service from the branch was not professional at all, went in to leave keys in branch as told was unable to post them however another tenant was told she could post them. When entering the branch staff members did not acknowledge myself or ask which property was in relation too. After showing clear evidence of the vacant property, cleaned and painted prior to leaving I was then charged out of my deposit to fix fixtures and to empty contents (all was left was a decor piece and small clock).
I was then told the mould that was highlighted throughout inspections was down to me. Not professional nor customer focused.
Sharl · 27 May 2024
★★★★★ 5/5
GoogleWe just had a property inspection with Nigel and he was extremely friendly and approachable!! He and the agency are going above and beyond to ensure you know what to expect when renting a house and answer any questions you may have! Highly recommended and once again - thank you Nigel & Woo for your time and an amazing place we call home ☺️
K · 26 August 2023
★★★★★ 5/5
GoogleWe just want to say a big thank you to
Diane ...
Diane thank you so much for your support when we began our application. We had such a stressful time looking for a property to rent in these hard times has our previous landlord was selling the house we had been in for 10years,we were being pushed out & Diane was amazing very supportive of our situation so we just want to say a massive thank you Tracy & Rob Samuel 😊 xxxPositiveResponsiveness, Quality, Professionalism, Value
Tracy · 26 August 2021
★★★★★ 5/5
GoogleI have been renting for 15 years, the last three of which were with a property managed by Woo Properties. I can honestly say that they are the best and should I rent a private property again they would definitely be my first port of call.
Diane is particularly good, extremely professional, polite and responsive. You can send an email and receive a response the same day and better still, someone is always available at the end of the phone.
All of the staff do genuinely care about both the landlord and the tenant as opposed to some agents that are all about the landlords.
If anything needed repairing it was done so within 24 hours, although because of the standard of quality in the properties they rent the repairs that are needed are few and far between.
If you are after a rental property that feels like a home and you know that will be properly maintained then woo properties are the way to go. There is a true family feel about these agents and customer service is clearly their number one priority.
Lisa.
Corsham Gardens.PositiveResponsiveness, Quality, Professionalism, Value
Lisa · 26 August 2021
★★★★★ 5/5
GoogleWe just had a property inspection with Nigel and he was extremely friendly and approachable!! He and the agency are going above and beyond to ensure you know what to expect when renting a house and answer any questions you may have! Highly recommended and once again - thank you Nigel & Woo for your time and an amazing place we call home ☺️
Kam · 8 March 2023
★★★★★ 5/5
GoogleWhen we decided to rent out our property we were recommended to contact Woo by a friend and it turned out to be some of the best advice I've ever been given.
Over 4 years later our third tenant has just moved in and, once again, the transition has been smooth.
The team at Woo are great at keeping us informed and any maintenance issues that arise with the house are dealt with extremely quickly so I know that my tenants are being properly looked after and my house is in good hands.
Mike has been amazing with the amount of advice and support he has offered concerning the new Selective Licence Scheme coming into force this year.
I have always found the whole team at Woo friendly, helpful, supportive and highly professional.
Simply amazing !
Anne · 1 June 2019
★★★★★ 5/5
GoogleMy experience with Woo properties has been fantastic! It started with a great viewing where I was allowed the time to really look at the property. Diane has then liaised with me right up until collecting the keys. Diane has been so responsive, clear in communication and supportive. Thank you Diane for making this such a seamless and enjoyable experience.PositiveResponsiveness, Quality, Professionalism
Shanice · 26 August 2022
★★★★★ 5/5
GoogleWoo are by far the best letting agent I have ever dealt with. They are as focused on the tenant's needs as they are on the landlord's, making them a very fair letting agent to rent through.
Despite having to leave the property under unfortunate circumstances (landlord selling the house) Woo were very helpful, understanding and thoughtful of our situation. Special mention to Craig and Naomi who, in different ways, really helped us out.
Tom · 1 June 2019
★★★★★ 5/5
GoogleWoo are by far the best letting agent I have ever dealt with. They are as focused on the tenant's needs as they are on the landlord's, making them a very fair letting agent to rent through.
Despite having to leave the property under unfortunate circumstances (landlord selling the house) Woo were very helpful, understanding and thoughtful of our situation. Special mention to Craig and Naomi who, in different ways, really helped us out.
Thomas · 28 November 2018
★★★★★ 1/5
GoogleAs a previous tenant I'd recommend to avoid using woo properties. However if you decide to go with them I'd suggest taking a number of photos of each room on day of move in. I believe they unfairly charge and exaggerate for higher deduction of deposit (however I decided to not make a claim with DPS due to time constraints) I'd suggest perhaps 30 photos per room and be prepared prior the leaving to make a claim. I have attached a few photos to this review from move in day of condition of washing machine and few other thing .
Compared to other estate agents I've used in Nottingham I believe they provide extremely poor customer service as they respond/resolve major queries very slowly or in a unhelpful manner. However if its a small issue they are very good and effective at sorting small issues. One example larger issue I had was: I received a visit from severn trent due to an alarm of a leak in property in September. The issue wasn't resolved until December despite numerous emails. Despite quoted as losing 12 litres of water every hour. Woo resolved the issue by claiming 'no further action required due to min loss'. However I provided evidence of a slight increase in water bill since leak and STW engineer confirmed the leak. Overall I wasn't happy with service provided by woo so I wouldn't recommend them.NegativeResponsiveness, Quality, Professionalism, Value
Steven · 26 August 2021
Agent replied · 6 July 2023
This review requires a detailed response (as opposed to a Google review response) which we are dealing with directly with Steven.
★★★★★ 5/5
GoogleHad a property inspection today with Nigel from Woo. Nigel was very friendly and from the start asked if I had issues with anything which was nice of him to ask. He conducted the inspection efficiently and didn't take too much time. Good experience and interactions as always with Woo. Thanks Miss Rigby
Dolphinsi · 3 September 2022
★★★★★ 5/5
GoogleWe applied for a property through woo to rent, the process was the quickest turn around we've ever experienced, stress free! Diane was brilliant at communicating with us and made everything run smoothly. We appreciate it and would definitely rent a property through woo again! Thank you! :)
Jade · 2 March 2023
★★★★★ 5/5
GoogleNigel was brilliant today inspecting my home, thank you!
Update 13/03/23 (can't leave a second review unfortunately!) - Nigel inspected my home again today and was pleasant, efficient and friendly. Very courteous to our needs while working from home. Thank you so much Nigel!
Samantha · 1 April 2023
★★★★★ 5/5
GoogleWe had our second inspection today and this one I managed to be in the property for, Nigel was lovely and listened to me if I had any worries about anything maintenance in my home. He explained the process and was really nice and lovely to chat to.
Emma · 4 August 2022
★★★★★ 2/5
GoogleMy experience with WOO Properties started off initially well, they seemed very pleasant and nice to deal with. Unfortunately on the day I got my keys to my new home I was met with water pouring in through the roof into the back bedroom cupboard and down to the ground floor below. This was dealt with though reasonably quick but sadly turned out to be only the beginning of many problems to come, many of which are still ongoing to this day some 10 months on. With no attempts made to come out and fix the leaking bath and garage roof and several other issues since being reported to them 4 weeks ago, I have decided to call it a day with this firm and would advise steering well clear from their ' it's not my fault attitude'.
Ben · 8 July 2013
Agent replied · 6 July 2023
We tried to help this tenant. This property was introduced to us by a property refurbishment company - using their maintenance team for repairs to their properties was part of the arrangement. We have not taken any business from this company since this incident.
★★★★★ 5/5
GoogleWe are so impressed with the team’s can do attitude. They find sound solutions for any issues which arise with our property and always have thorough plan of action. If I could give 6 out of 5 I would! Naomi is my main contact and she’s an absolute pleasure. Well done Team Woo!PositiveResponsiveness, Quality, Professionalism, Value
Baksh · 26 August 2020
★★★★★ 1/5
GoogleAbsolutely the worst letting agency! I have been a tenant for 7 years! I've had no stairs carpet for the last few months with nails and staples sticking out wirht to young children. Ive got to the point where I've paid to carpet my furnished property! Don't answer call will not respond to emails joke of a company!
Sarah · 3 September 2022
Agent replied · 31 May 2023
Sarah
We've taken some time to look into this fully before coming back to you. As you are aware, the local authority, as part of their inspection process, visited the property in March and recommended some repairs including making good a bowing staircase. Works were then undertaken which involved removing the stair carpet. We have liaised throughout this process with all parties who have appeared happy with the work that was carried out.
We are aware there is currently no carpet to the stairs, but until this review we were not aware of any nails or staples sticking out from the stairs. Your Landlord had received quotes from us for replacing all flooring but frustratingly has not given consent on affordability grounds. They have said they would like to get their own quotes for this and we have chased your Landlord for his own contractor's details for the last two months but he hasn't got back to us.
Following this review, we have been in further contact with you to try and resolve matters further and will bring the hazardous stairwell to your Landlord's attention.
★★★★★ 5/5
GoogleNigel was very kind and it was lovely to meet him. He made sure everything in my rented flat was to standard for my safety and well-being. Thanks
L · 26 August 2023
★★★★★ 5/5
GoogleHad a property inspection today, carried out by Nigel. He was very friendly and happy to make note of a couple of issues I had. Nigel was very thorough and completed his inspection efficiently.
Meg · 2 December 2022
★★★★★ 5/5
GoogleEveryone I have spoken to at Woo Properties has been really nice and especially helpful! Nigel was really friendly and conducted his inspection with respect whilst I was working
James · 1 May 2023
★★★★★ 5/5
GoogleWoo Lettings were fantastic during my tenancy with them. Nothing was ever too much trouble and I was made to feel welcome from my first viewing. I would recommend their attention to details and their customer service is excellent. If I could give more then 5 stars I would do.
David · 7 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
