Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA top quality operation. Between Adrian and Tracy's stellar work, all my questions were answered within a prompt and timely fashion. Considering the ungodly amount of questions I've been bombarding them with as well, I very much appreciate the professionalism in not telling me to sling my hook. Great service, great people and fully Covid compliant which is a bonus.PositiveResponsiveness, Quality, Professionalism
Owen · 24 October 2021
Agent replied · 6 July 2023
Thank you for the kind words Owen, it's great to have you as a tenant.
★★★★★ 5/5
GoogleI've been renting for over 10 years and this letting centre was fantastic compared to others I have had in past. I would recommend them to anyone. They were all so friendly and quick to respond to everything. Which made life a lot easier for me with a busy job.
Laura · 6 July 2020
★★★★★ 5/5
GoogleWhat a great bunch. Very efficient and helpful in all aspects of moving. Special mention for Lauren who's patience against my many silly questions knew no bounds. 10/10
Mill · 2 June 2024
Agent replied · 23 October 2024
Thank you for taking the time to give us a review, it is much appreciated and will pass on to Lauren.
★★★★★ 1/5
GoogleBad service from the letting center why ?? Because after 2 month I left there agency they didnt offer me a refund and i email to them no reply!!! Unfortunately im away from holiday weekend otherwise when am back you have to gime my deposit back !!!
Or you go to court!!!
One star enough for you !!
Sarbaz · 6 July 2020
Agent replied · 6 July 2023
Dear Sarbaz, I am sorry to hear that you feel this way and think that the best way for you to resolve any issue you may have perceived is to speak to us directly. If we have held a Holding Deposit following a failed application there are circumstances where we are entitled to do this under the Tenant Fees Act 2019 which will have been explained to you otherwise we would have refunded it. If you contact the office on Monday on 01228 819333 we will be able to help you with this. I look forward to hearing from you. Regards, Adrian, Letting Centre Carlisle.
★★★★★ 5/5
GoogleAll of my dealings with the Letting Centre Carlisle have been easy and straight forward. All my questions have been answered clearly and quickly and any issues with my properties have been handled quickly and in a professional manner. I cannot recommend them highly enoughPositiveResponsiveness, Quality, Professionalism, Value
Mark · 24 October 2021
Agent replied · 6 July 2023
This is great to read Mark, thank you very much!
★★★★★ 5/5
GoogleLet our house out through the Letting Centre. Great service. We'll pleased.
Thomas · 14 April 2024
Agent replied · 6 July 2023
Thank you very much for your review both!
★★★★★ 1/5
GoogleCustomer service awful and no contact from them.after several message and phone calls
As per Ur reply what about the telephone calls and emails that have been sent for which we have copies off and that you still haven't replied tooNegativeResponsiveness, Professionalism
Stuart · 24 October 2020
Agent replied · 6 July 2023
Dear Stuart, I am sorry that you have not experienced the level of customer service that you would expect nor that we would want to or normally deliver. As per our reply to your early email, in light of the Covid-19 situation, like many businesses, we have reduced staff levels and also a higher than usual level of enquiries. Inevitably this increases the time taken to respond to correspondance which despite our best efforts is something that is beyond our control at this time.
The property that you were enquiring about had a particularly high level of interest and it is unfortunate that you were not the first to put a Holding Deposit down on it. As advised on the aforementioned email, we will contact you if this application does not proceed.
I hope that you find a suitable property soon and will be happy to assist with this in any way if we are able and have something that you are interested in.
Adrian.
Letting Centre Carlisle.
★★★★★ 5/5
GoogleExcellent service, very smooth moving in and ending the contract. Everyone has been lovely. Very friendly and the flat is beautiful! Thank you so much. Would definitely recommend the letting centre
Theresa · 14 April 2022
Agent replied · 6 July 2023
Thank you very much for you wonderful words Theresa!
★★★★★ 4/5
GoogleCompared with another well known letting agent in the area, this one wins hands down! They resolve problems quickly and efficiently with the minimum of fuss. Just what a landlord requires.PositiveResponsiveness, Professionalism
Steve · 24 October 2021
Agent replied · 6 July 2023
I'm really happy we could help Steve. Thank you very much for taking the time to write a review!
★★★★★ 2/5
GoogleSlow. To return messages
Alison · 29 March 2024
Agent replied · 23 October 2024
Hi Alison, thank you for the feedback. I am sorry to hear that you have found our responses to you to be slower than you would wish. There is exceptionally high demand in the lettings market currently, and we are dealing with large volumes of enquiries every day. We reply to all enquiries, however, we cannot always guarantee a response time. If you still have specific enquiries that you want me to look into, please email me with the details: adrian@lettingcentrecarlisle.co.uk.
Adrian, Letting Centre Carlisle.
★★★★★ 5/5
GoogleStaff at the Letting centre are both professional and freindly and always respond in a timely manner. Using their services is stress free and reassuring.
Lesley · 6 July 2022
Agent replied · 6 July 2023
We're so happy to help Lesley. Thank you!
★★★★★ 5/5
GoogleExcellent letting centre
Dave · 29 March 2024
Agent replied · 6 July 2023
Thank you for taking the time to leave us a review, Dave. It is appreciated. Adrian. Letting Centre Carlisle.
★★★★★ 5/5
GoogleFrom start to finish the service was 10/10.
The team kept me updated on my application and answered all my questions swiftly. …
Alexis · 14 April 2022
Agent replied · 6 July 2023
This is lovely to read Alexis, thank you very much.
★★★★★ 5/5
GoogleFrom the viewing to signing so on the ball. Helpful and very efficient.
Would not hesitate to recommend them.
Thank you 😁 …
Paula · 14 April 2022
Agent replied · 6 July 2023
Thank you very much for the recommendation Paula!
★★★★★ 5/5
GoogleGreat first class service. Property was let within 24hrs and will definitely use again for finding new tenants.
Lewis · 7 July 2019
★★★★★ 5/5
GoogleChanged to LCC from another Carlisle lettings agent, and the difference is incredible. LLC are so professional and responsive. Highly recommended.
Dee · 14 April 2022
Agent replied · 6 July 2023
I'm so happy that we could get you sorted Dee. Thank you for taking the time to leave a review.
★★★★★ 5/5
GoogleBrilliant service, definitely recommend for young people finding a first flat
Flynn · 14 April 2023
Agent replied · 6 July 2023
We're so glad to have been able to help you Flynn and I hope you enjoy your first flat!
★★★★★ 5/5
GoogleJennifer was lovely throughout this experience and prompt in service, highly recommended
Afsana · 6 July 2020
★★★★★ 5/5
GoogleI don't have an option of > 5 star - absolutely out standing and a great team.
Ambreen · 6 July 2022
Agent replied · 6 July 2023
This is amazing Ambreen, thank you so much for your kind words!
★★★★★ 5/5
GoogleLived in three houses now through letting Centre and been with them for nearly 5 years. Amazing company and family ran.
Brandon · 6 July 2021
Agent replied · 6 July 2023
Thanks for your review Brandon, much appreciated. and great to have you as a tenant.
★★★★★ 5/5
GoogleHi I have been with the letting centre for 5 years they are really helpfull and have done everything in the house, Tracey and aidren are so helpfull.
Fiona · 7 July 2018
Agent replied · 6 July 2023
Thank you so much Fiona!
★★★★★ 5/5
GoogleVery helpful and friendly staff
Bonibelle · 14 April 2023
Agent replied · 6 July 2023
I'm really pleased we were able to help. Thank you for taking the time to leave a review!
★★★★★ 5/5
GoogleGreat agents! Very well organised!
Ian · 14 April 2023
Agent replied · 6 July 2023
Thank you very much for the lovely comment, Ian, we really appreciate it!
★★★★★ 5/5
GoogleVery efficient and friendly. Thank you Jennifer
Janet · 6 July 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
