Letting Centre Carlisle Carlisle reviews

★★★★★ 5/5

Google

I have nothing but fantastic feedback for The Letting Centre in Carlisle. We rented through them in December 2017 and they are the best rental agency we have experienced and in our opinion the best in Carlisle. Very responsive, professional and helpful. Nothing is ever too much trouble, big thank you to all the team at The Letting Centre for supporting us as tenants the past 3 years, especially Tracy, Adrian and Jim. We want to wish you all the best for the future, and anyone thinking of renting a property through these, don’t think twice! They’re a great company you won’t regret it. Thanks again, Sarah and Ian.

Sarah · 24 October 2021

★★★★★ 5/5

Google

I have nothing but fantastic feedback for The Letting Centre in Carlisle. We rented through them in December 2017 and they are the best rental agency we have experienced and in our opinion the best in Carlisle. Very responsive, professional and helpful. Nothing is ever too much trouble, big thank you to all the team at The Letting Centre for supporting us as tenants the past 3 years, especially Tracy, Adrian and Jim. We want to wish you all the best for the future, and anyone thinking of renting a property through these, don’t think twice! They’re a great company you won’t regret it. Thanks again, Sarah and Ian.

SM · 6 July 2021

★★★★★ 5/5

Google

Great service from a great team. The staff could not have been more helpful and I would definitely recommend. Lauren was super helpful and couldn't do enough to ensure everything went smoothly. Moving can be stressful, but with The Letting Centre Carlisle on your side it will definitely make it easier.

George · 29 March 2024

★★★★★ 5/5

Google

Professional and friendly from start to finish. Jennifer was unfalteringly genuine and kind. My needs were met with timescales regardless of their other commitments and on ending the tenancy this was met with politeness and understanding. Workmen were sent when problems were reported and all the staff were contactable on every occasion I rang the office. Lots of examples on how to run a successful business to be found here!

Janey · 6 July 2021

★★★★★ 5/5

Facebook

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Ayavel · 1 July 2023

★★★★★ 1/5

Google

Massively disappointed by them. Promised to get us a viewing. House was let before even giving us the chance to view.

EggoH1992 · 14 April 2024

★★★★★ 1/5

Google

Don't want to disclose.i did some saftey things in the house we lived in new carpets new lighting due to saftey concerns due to my wife's failing eye sight landlord Martin lockett and adrian Mason refused to pay any contributions towards this work so I would not recommend this company to anyone even they have a plumber who poured drain cleaner down a shower head and buggered it up six months later nothing done

Ronnie · 22 May 2025

★★★★★ 5/5

Google

We used the letting centre for a private rent, and was very impressed on the professionalism from the company, Susan dealt with all our needs with such care and enthusiasm, video calls about what we were getting in the way of property due to a move from the Highlands, a transfer due to work and family, Susan went above her call of duty to make sure our move went smoothly as possible even on her days off would answer our calls and emails. Amazing service we have received. Thank you so much Susan! You've made it a lot easier and less stressful for myself and husband.PositiveResponsiveness, Quality, Professionalism, Value

Susan · 24 October 2021

★★★★★ 1/5

Google

After being told they'd organise one full day for viewings for a property we were interested in, we were seemingly missed off the list and the property went to someone else. We tried desperately to arrange a viewing for a house, thinking that time was passing and they hadn't gotten back to us to arrange. Called several times and emailed, to just be ignored. I was incredibly upset when I finally got through to a member of staff, and they barely even apologised, they just said, "yeah, sorry it's been really busy recently"... Well, great - but it doesn't help us find somewhere to live!

Willma26 · 6 June 2023

★★★★★ 1/5

Google

Good morning, my wife and I went to an address in Carlisle on Sunday we looked around the outside of the house and liked what we had seen. I rung the Letting centre Carlisle from the house and left a message very clearly on the system with my phone number, I said we would like to view the property that was for rent. I expected some sort of reply however here we are on the Tuesday and nothing, I do not think this is a very good company, no communication what so ever, I will look to see what reply I get from this feedback not expecting much very disappointed… This is the reason for one star really should have been a minus rating..

Stuart · 14 April 2023

★★★★★ 2/5

Google

While the staff I have interacted with at Carlisle Letting have all been polite and promised support, the reality has been very disappointing. In September 2021 when finalising the let, I was at the last minute informed that the advertisement was incorrect and the house was in fact provided unfurnished. When I reminded Carlisle letting that I had already given notice at my previous property (and having also paid a deposit with them), I was advised "sorry there's nothing we can do". It was only after pushing back, expecting some ownership of this problem was one bed eventually provided by the landlord. Unfortunately this pattern of lack of ownership of issues was to continue. After discovering that the property had a leaking roof in Feb 22, I have been advised on multiple occasions that work to address this problem would commence in the near future. In the 11 months since, I have been provided with excuses that usually centre around their need for the landlord to authorise any repair on the property. During that time I have sent several emails, with photos evidencing the impact, also Carlisle Letting's own regular inspection in Summer 2022 noted clear evidence of water damage to the property. It comes as no surprise that following the report of damage to guttering at the rear of the property nearly 2 months ago, no work has yet taken place and the same excuse has been offered. I can't but help feel disappointment at having contracted with a business that is seemingly happy to have one of their clients live in a leaky, damp house for nearly a year.

Edward1Rex · 14 April 2023

★★★★★ 5/5

Google

The agency has been pleasant and easy to deal with from start to finish. All aspects of the let and contract were professionally handled, and I particularly appreciated being sent digital copies of virtually everything discussed and signed. The agency has also quickly and professionally responded to the minor issues present in the property when I initially moved in. All in all, it made for a much more streamlined experience than I had during my previous tenancy (a private landlord).

Kamil · 14 April 2023

★★★★★ 5/5

Google

The Letting Centre Team were fantastic - the best rental experience I have had over 8 years and 5 properties. very responsive and friendly staff who keep you up to date throughout the whole process and aim to arrange things to fit into your schedule. Cannot recommend them enough - I moved to Carlisle from Brighton June 2021 for a private rental. Huge thanks to Adrian, Jennifer, Katharine Lucy(or Lisa) and the entire team!PositiveResponsiveness, Professionalism

Joel · 24 October 2021

★★★★★ 5/5

Google

Absolutely fantastic service. Adrian and his team provide outstanding support during the whole letting process. Excellent competitive fees. Well done and thankyou.

Pauline · 14 April 2023

★★★★★ 1/5

Facebook

Would NOT recommend these. We had an application going a JOINT application which means 2 people applying. They seem to not be able to do maths because they’ve added only one persons income and not the others which means we didn’t pass the affordability check when we DO earn enough money more than the minimum they ask for. We have rang up rightmove and they’ve been happy to resend it all together as a joint income but because this slow agency have already said we didn’t pass they wouldn’t allow it to be resent. Wouldn’t bother with these at all waste of time and the people on the phone don’t listen to a word you have to say

Elma · 4 February 2022

★★★★★ 1/5

Google

Moved in to rented property through Carlisle letting centre, we were told house had been professionally cleaned before we viewed the property; it very obviously had not, rang and told them and they assured us professional cleaners would be in before we moved in. We moved in and found grease all over the kitchen fixtures, cobwebs everywhere and a flea infestation. Sorted all that ourselves and discovered the windows all have gaps and need replacing, damp in most rooms and mold forming round all windows and on walls. Been fighting for over a year for this sorted with little movement and a lot of lies and excuses. Never have I ever dealt with a bunch of more incompetent muppets as these. Do yourself a favour and buy a tent to pitch in a field you'll get more sense from the local sheep than you do from these idiots.NegativeProfessionalism

GREG · 24 October 2021

★★★★★ 5/5

Google

As a landlord living abroad, I have limited visibility of the property market but recognize that the Letting Center Carlisle managed not only finding a tenant but also getting quotes to refresh the property before being rented. I have never met the team in person but found their level of service to be very competent and excellent when it comes to response time. In my opinion, having used other letting centers in Carlisle, I would rate this organization as being very committed, focused and taking responsibility of the requests.PositiveResponsiveness, Quality, Professionalism, Value

Trpelyod · 24 October 2021

★★★★★ 5/5

Google

When one of our houses became vacant we decided to ask the Letting Centre Carlisle to find us a new tenant. Adrian met me as arranged, talked me through their fees and we discussed an appropriate rent. Our property appeared on their website extremely quickly, once we’d agreed terms. Jennifer found us some lovely tenants efficiently and much more quickly than we’d managed doing it ourselves in the past. Minor repairs and any legal requirements have easily been resolved. She has referred any more major works to us before engaging contractors. We have been really pleased with their friendly, efficient approach and have subsequently given them another of our properties to manage. We can now go on holiday knowing that any issues that our tenants may have will be sorted without us having to get involved. Thanks, Jennifer and Adrian.

Jane · 6 July 2021

★★★★★ 5/5

Google

*although our initial application went in too late to get first refusal we were invited immediately after the initial referencing wasn't successful. *Service is very much run in a step by step process which is efficient in providing relevant information as and when it's needed. *My impatience was never treated as a burden and I always received the reassurance I was looking for. *Whilst in the office making an enquiry I came to appreciate the huge work load the colleagues have to deal with on a daily basis, my greatest respect to you all for bringing order to perpetual chaos.

Kenneth · 29 March 2024

★★★★★ 5/5

Google

Everything was great, it was all laid out and explained it help me alot as I was a first time renter.

Barnaby · 14 April 2022

★★★★★ 5/5

Google

The Team at the Letting Centre Carlisle are by far the best team we have worked with. We have a handful of properties around the country and this is the best service we have ever had. The team takes care of the house, the contract and keeps my informed. They also give me gentle reminders and chasers when they need an answer, so I also feel they take care of my investment.

Robert · 29 March 2024

★★★★★ 1/5

Google

No star at all. One big disappointment . If you looking for property for rent- avoid those people. Should be no stars at all- but not possible to submit review with no stars

MR · 2 July 2024

★★★★★ 1/5

Google

Not very helpful we been looking for months for a home to rent in Carlisle. We don't even get a viewing just message saying it's been let If gets any better i will change my review

Susan · 29 March 2024

★★★★★ 5/5

Google

Absolutely amazing,when no one wants to help,Letting Centre definitely came through,they are all dedicated to providing a smooth friendly service,keep doing what your doing and a big shout out to Jen Irwin,what a legend,couldn't have done it without her,thank you to all the staff for all there help.

Carole · 6 July 2021