Trusted Agent profile · Carlisle
★★★★★
737 reviews across 2 platforms
56 Warwick Road, Carlisle, CA1 1DR, CA1 1DR
Hunters Cumbria and South West Scotland's office in Carlisle, at 56 Warwick Road, is rated 2.8 out of 5 across 737 reviews on two platforms, including 159 Google reviews rated 4.6.
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Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
1/5
TrustpilotUnprofessional - don't use this company
I am a landlord to a small studio in Leeds. Kirsten Airs agreed to drop their 12.5% plus VAT fees down to 10% including VAT, but then didn't do so. She has been avoiding my calls ever since, despite me threatening legal action and to raise a complaint with the ombudsmen. If you are a landlord, I would suggest you don't use this company.
1/5
TrustpilotDon't fix the leak for 8 months
They respond only to the simplest things. Whenever it becomes tiny bit more complicated - nothing is taken care of. We have a leaking pipe on the outside of our property for 8 months. We let them know about this in the first several weeks of our tenancy. Over 8 months it's been back and forth, and NOTHING about this leak has been fixed. Every time someone takes a shower, we have a shower in our conservatory. They do send the workers, true, but only when there is no rain. And these are new workers every time, who look at it, scratch their heads and do nothing.You need to chase them every day, if you want to have anything done. They don't care about you, don't care about the property. The worst experience with the estate agents in my 12 years of renting.
1/5
TrustpilotThe worst of the worst
Horrific - DO NOT USE unless you want your property to sit on property apps and social media overpriced for months with no viewings. Hunters Folkestone never checked who owned the property that they listed. I was the legal owner and they had the tenant sign the contract which they then proceeded to lose along with the set of keys. They never informed us that the agent managing the listing had left, no feedback on the 3 viewings they arranged, and the open day they promised never materialised. No calls no contact no marketing. Nothing. When we decided to withdraw the property we had to ask more than once for the listing to be taken down. Went to the branch to collect keys and it was shut long before closing time. The level of incompetence and appalling customer service is truly staggering.
5/5
TrustpilotSelling 57 Ambler st , Castleford.
Hunters at Castleford provided great service from start to finish while selling my house. Lisa,Sally, and Holly,kept us up to date with every step.19th dec 2022 to 12thMay 2023.many thanks Mrs Julie Mallister.
5/5
GoogleI received exceptional service from Hunters. The person who stands out is Amy. She was aware I had had problems previously and nothing was too much trouble for her. I was impressed at the speed of sale and completion of my property. I will pass on the good word to my friends.PositiveResponsiveness, Quality, Professionalism, Value
Thanks David , we really appreciate your feedback.
1/5
TrustpilotOne of the WORST agencies you can work…
One of the worst agencies you can work with. We booked a viewing for a house, confirmed it that day, drove an hour, and nobody bothered to come. When finally reaching them, after numerous phone calls, they just said they tried to contact us for another day. We had no phone calls, no messages, nothing. The lady I talked to was stunningly rude and yelled constantly. Please STAY AWAY FROM THEM.
1/5
TrustpilotTHIS RELATES TO HUNTERS IN NORTHENDON…
THIS RELATES TO HUNTERS IN NORTHENDON M22 4FZ.I have been using Hunters for the last two years and I have to say they are shocking and that is an understatement. Do not use this company. You constantly have to chase them to do things which your paying them for and they never answer their phone. This place is run by Alan who seems to have a chip on his shoulder and under him is John who simply makes it up as he's goes along. I've just ended my agreement with them and my tenant called to say despite promises from them to refund the deposit he still hasn't been paid and could I call them I just did to help him out and was told by Alan they no longer work for me. Just being an absolute idiot with an attitude. He then hung up on me. I went their last week to get the keys back and Nick had been dealing with my account, got told by John he wasn't there and then 5 mins later he walks out of the back room. Just a couple of examples of the way Hunters operate. Stay away from them is my advice. Plenty of estate agents in this area to go to.
1/5
TrustpilotRude Agents
Rude Agents , impolite responses and not helpful at all .
1/5
TrustpilotDealing with anyone is this company is…
Dealing with anyone is this company is painful,we rented a property and hunters were in charge of it,we moved out over a month ago and left the property in good condition,but they took money for deep cleaning without our consent,they took other monies for items they claimed were missing,there emails to us were rude and dismissive,she always argued with everything we said,the most unprofessional person I have ever met,they stole our money from us and now we have to take legal proceedings against themWe are still waiting on receipts from the items they claimed to have bought & the deep cleaning,the apartment didn’t need to be deep cleaned,but the greedy landlord decided to keep most of depositAbsolute disgrace of a company won’t be dealing with them again
1/5
TrustpilotHUNTERS STANMORE
HUNTERS STANMOREI am going through a messy divorce and needed to get a home valued. Because my ex-partner wishes to buy the property and was looking for the lowest valuation she could get. The Hunters agent valued the property at a going rate for a three bedroom property at a measly £550,000 when the property is five bedrooms and quite substantial with three bathrooms, a double garage, and large garden. In addition, the said property has modern fixtures and fittings throughout. Similar properties in the area are being valued at between £650,000 and £700,000. Do not trust Hunters in STANMORE.
5/5
TrustpilotHunters Dursley branch
As always Hunters at Dursley provided a fantastic service. Katrina and the team were proactive in keeping me updated with progress and responded quickly to my queries. They did a great job and I would recommend them 100%
5/5
Trustpilot5 star service!
This is the first time I've called this agency. (I'm a BTL investor) spoke to a lady called Kiki, she was very kind and clearly explained what the situation was with this particular property, she went far and beyond. I would highly recommend to use this agency and especially Kiki. ;)
1/5
TrustpilotI am leaving in bradford BD5 area…
I am leaving in bradford BD5 area renting the house with Hunter from 2018 same house very very very disappointed with this guys my house rental was for £525 then £550 then jumped to £795 from the first day until now i write this review nearly 5 years I never missed the payment even for one day I paid in time every month I have got my bank statement to prove that and they never fixed and solved the problems! too much Moulding, heating issues, kitchen issues etc,,,etc,,,, until I complained to housing standards then fixed the problems and I spent around £4300 from my pocket to repainting whole house new carpets new downstairs floor laminate then after yearly check increased my rent to £795 now and all the time insulting me when I report the issues they’ll charging me £65 and I have many more words to say about their description all I can say please people don’t deal with Hunters they’ll robbing you they’re very clever from first to cheating you until you get trapped then very hard to get out from their trap because these guys very professional cheaters they have experience for years you can’t bit them easy.
1/5
TrustpilotThey just don't care
I live in Bingley and my whole bathroom has been covered with black mould since the 5th February, which is when I reported straight away. The staff do not want to admit they should fix the issue and it took me calling the council to make them fix it (as of yet, still not fixed) They still want the full rent paid somehow too, set of theives. Not once have they offered alternative accomodation or reduced rent, AVOID AT ALL COSTS!!
1/5
TrustpilotHunters (READING)
Hunters (READING) Vile agency when it comes to house shares. (AVOID) Allows violent and aggressive men to be abusing towards female housemates and does nothing about it! Doesn’t care for the well-being of tenants and protection of renters. All they care about is money and pleasing landlords with their fake smiles. All about business and not about professionalism. Makes people out that they aren’t allowed to use their own items in shared areas?! Has a problem with people labelling what is theirs to make it clear to 5 other people. Really gross degrading treatment. AVOID :) AVOID :) AVOID :)
1/5
TrustpilotCompany is a front for some very dodgy…
Company is a front for some very dodgy practices through it's association with Kirsty O'Connor, including embezzlement of local government funds and illegal evictions
1/5
TrustpilotWorst nightmare you could have if you…
Worst nightmare you could have if you deal with Hunters , problem with next door renting of them ... done nothing ............... will get council to sort it out or police .. brimington chesterfield ... steeping close ..................
4/5
GoogleA huge thank you to Paula Thomson for making my first rental in the UK seamless. From day one Paula and the Hunters Team have given advice and direction on how the rental system works to successfully finding me a new home.... would recommend these guys anyday!! Thanks one again!!
1/5
TrustpilotHarrogate branch (lettings)
Harrogate branch (lettings) My whole experience with this has been horrific and cost me thousands of pounds! Used Hunters to set a tenancy up.Failed to reference tenants correctly.They had a number of outstanding debts before start of tenancy, was a Credit history check completed? Failed to secure deposit, only after 6 months did I find out. No one from Hunters contacted me. I contacted them and issue was solved and righted by James ( only person who performed to professional at Hunters)The tenants should of never got tenancy with their credit histories.And therefore 3 months into tenancy they stopped paying rent!Relationship between me and tenants was strained so Hunters were requested to do inspection. Hunters failed to do an inspection.After tenancy finished (eviction) Hunters were paid to do end of tenancy report. They did complete this (pay up front!) But no report sent! Requested and sent.Hunters have shown negligence and fail to address this.
1/5
TrustpilotLazy and unprofessional, sales pitch is a lie
Our house was for sale for 4 months with Hunters Ashford in Kent, we only had 3 actual viewings, never sold it, and had drama after drama. Cancelled viewings constantly, once notified to me by EMAIL the afternoon before! We asked and were assured we'd be told when viewings were done so we could re enter the property straight away, not once was this done. Never did anything other than suggest lowering the price to help sell it - not redoing wording, changing photos or doing extra promotions etc. Problems with initial photos too. Lazy and unprofessional at best.
5/5
GoogleVery helpful with the sale of my property, chased all parties and dealt with all viewings etc. would recommend.
Brilliant thanks for the review Rachel.
5/5
Trustpilotwanted to say a huge (belated) thank…
wanted to say a huge (belated) thank you to Ellis & Ellie from Hunter's Stourbridge. Made the selling of our house so stress free and easy.
5/5
GoogleWe were both very impressed with Senior Valuer Nicola. She is 100% professional whilst also being very personable. It took us over a year to finally make the decision to market our property but despite this she remembered every detail from the first time she came out to value it demonstrating her interest in her clients and what she does.PositiveProfessionalism
Hi Carol, Your feedback is really appreciated. I will pass your comments onto Nicola. Many Thanks
1/5
TrustpilotAgent from Hunter
Just spoken to agent from Hunter about a property in Liverpool. She is not very welcoming, appears rude. I should have taken her name. No people skills
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