Hunters Cumbria and South West Scotland Carlisle reviews

★★★★★ 5/5

Google

Fantastic Service We honestly couldn’t be happier with the service we received from Jane at Hunters. From the very beginning, Jane has been absolutely fantastic, friendly, professional and incredibly helpful. She has kept us informed every step of the way, always getting back to us quickly and making what can be quite a stressful process feel so much easier. Nothing has ever been too much trouble, and we’ve always felt that we were in safe hands. The speed of the service has been brilliant, and Jane has gone above and beyond to make sure everything has been dealt with promptly and efficiently. We would highly recommend Jane and Hunters to anyone looking to sell their property. Fantastic service from start to finish. William & Nicola

Cumbrian · 10 September 2026

★★★★★ 5/5

Google

Thank you to Alan Bell for being so helpful to me in my instructions to Hunters and in being so professional in setting up the sales brochure and marketing for my property. Your help is invaluable Alan. Also a thank you to Jane Irving who gave me great advice and encouragement at our initial meeting. And a thank you to Olivia Hind for making sure I had all the information I needed. What a great Team.

Ann · 10 June 2026

★★★★★ 5/5

Google

Smooth and easy process with Hunters getting our house on the market. Allan has taken some great photos to really showcase our property. Jane was our first point of contact and has also been very helpful with the organisation of photography and answered all of our questions and gave some great advice. Thankyou for all your help so far!

Katie · 10 August 2026

★★★★★ 5/5

Google

As a tenant my entire life, we have always been concerned about rental rights and property management, but especially contracts. Hunters and our landlady have been immaculate for the past 5 years of renting with them. Olivia our tenant agent in Carlisle is so helpful and kind. Very good customer service and she is approachable, professional and efficient. She has made our rental experience an excellent one.

Rachael · 10 May 2026

★★★★★ 5/5

Google

Excellent from start to finish. Both Jane and Alan were fantastic. Jane assisted with everything, and put me at ease with the process right from the start. Alan, impeccably dressed might I add, was a consummate professional, and self proclaimed OCD, with a passion for his job. Overall thrilled to have used this company.

Daniel · 10 August 2026

★★★★★ 1/5

Trustpilot

This company doesn't seem to care…

This company doesn't seem to care either about their prospective customers or their existing landlords. I have an outstanding issue with their poor tenant management at a property that they have let for a number of years and their failure to recover documented damage after the tenant vacated the property. Nobody is answering my emails. The owner has notified his landlords that yet another staff member has left the company, they are notorious for being unable to retain staff. I would not recommend them to anyone.

Stuart · 17 September 2026

★★★★★ 1/5

Trustpilot

Gutted

I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day. Experience of sales team - Georgia is so lovely and was a pleasure to work with. However, even after a week, the sole promotion strategy was pushing me to lower the price, which I eventually caved into and feel like I would have got more money had I gone with an approach suggested by a different agent. I had over 30 viewings, which was exhausting preparing the house for. Most of these were time wasting - one definitely a pseudonym (why don't they ask for ID checks?) and at least 10 weren't actually people who were in a position to buy (not got house on market or it would turn out they'd offered elsewhere). The buyers buyer (also buying through Hunters), was not vetted correctly or there was a big cover up. If there was a cover up, Hunters couldn't tell me, because they had such poor record keeping. I was sent evidence of some record keeping with regards to something else (hello GDPR breach!) and it was full of typos and omissions. Sales progression experience was horrific. Thankfully they eventually replaced the person, as I could go on and on with my list of what she did that was totally unprofessional, but worst bit is she could have put my children at risk if it had been a DV situation, as she told everyone in the chain my new address and all the addresses of everyone in the chain, repeatedly. I repeatedly complained about her and they left it far too late to do anything. Absolutely appalling and this estate agent caused so much additional stress to what was already a horrific chain. I would not recommend to anyone.

Nicola · 9 August 2026

★★★★★ 5/5

Google

Jane was very helpful and knowledgeable whilst handling the appraisal and Alan did a fantastic job getting great photos and writing a description that wasn't just the normal generic 3 bed house description. I have also been kept well informed by Alan as we go through the process of putting the house on the market.

Isolda · 10 June 2026

★★★★★ 5/5

Google

I am very happy with my experience of Hunters Carlisle so far - from valuation to listing it’s been a very smooth process. Jane has been happy to discuss and negotiate various aspects and has produced a great brochure and listing. I’ll update my review after completion.

Feebs · 10 July 2026

★★★★★ 5/5

Google

Alan and Jane were efficient throughout the whole process. The photos done by Alan were spot on. Philo and Rhys helped us get the viewings and are helping with the sale and of course many thanks to Stephen for showing everyone around. We would highly recommend Hunters for selling your property

Pam · 10 June 2026

★★★★★ 1/5

Trustpilot

Dreadful Experience

We booked valuation. Confirmed twice no show. She eventually came late at night & we fell for the speel. Big mistake just full of empty promises. No response to phone calls or emails. 17 days before first viewing. Buyers were not vetted as we were told. Some hadn't even got their house on the market. It was a truly horrible experience. Finally got a offer £30,000 below asking price! THEN I had an long email telling me we should take it ! They are beyond rubbish. They take on too many clients & cannot give you the time. They don't even ask if appointment is convenient to you. One word ....Jokers Two words....Avoid Avoid If I could give zero stars I would

Trixie · 26 June 2026

★★★★★ 1/5

Trustpilot

Tried to use twice but no one every rings back

Tried twice but no one every rings back.or follows up on enquiries. Once to rent a house and once to sell - 12 months apart. The Skipton Hunters staff are rude and indifferent, rang a third time asking for an update and the Man was so rude - i would not use to sell. If someone promises to call back and they don't on three occasions they are bothered.

AB · 4 September 2026

★★★★★ 5/5

Trustpilot

I recently bought a property through…

I recently bought a property through Darren, and he was excellent from start to finish. He is a straight-talking, no-nonsense agent who tells it like it is and doesn't waste your time. He made the entire purchasing process smooth, transparent, and completely stress-free. If you want an agent who gets the job done without the usual fluff, I highly recommend Darren from Hayes branch

Nelly · 13 September 2026

★★★★★ 5/5

Google

The service we received from Philo at Hunters was exceptional she was really helpful from the minute we put the offer in on one of their properties. Will definitely recommend Hunters especially Philo. Thanks again for everything. Sonia and Bill

William · 10 July 2026

★★★★★ 5/5

Trustpilot

I had an exceptional experience working…

I had an exceptional experience working with Julie Decraene throughout my house purchase. From start to finish before passing onto the next agent for the further process of buying my house, her service was nothing short of outstanding. She made what can often be a stressful and complicated process feel smooth, straightforward, and incredibly efficient. Julie was always professional, approachable, and highly responsive. Any questions or concerns I had were addressed promptly and clearly, which gave me a great deal of confidence and peace of mind. Her knowledge and expertise were evident at every stage, and she guided me through the process with ease, ensuring everything moved forward quickly without any unnecessary delays. What truly stood out was how seamless she made the entire experience. The process of buying a house can be overwhelming, but Julie handled everything with such organisation and attention to detail that it felt effortless on my part. Her dedication and commitment to providing excellent service really shone through. I am genuinely grateful for her support and would highly recommend Julie Decraene to anyone looking for a reliable, efficient, and professional service. She has made a significant milestone in my life an incredibly positive and stress-free experience.

Alia · 16 April 2026

★★★★★ 5/5

Google

We can't praise Rhys, Philo, Jane, Alan and the team enough. From the start - valuing our home, incredible photos, advice and practical assistance Hunters have promptly, professionally and , we must stress, patiently dealt with all our queries.

Alan · 10 June 2026

★★★★★ 5/5

Trustpilot

Excellent experience with Hunters

We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.

Joe · 8 June 2026

★★★★★ 5/5

Trustpilot

5 star Estate Agents

We had issues with another local Estate Agent . Max at Hunters went above and beyond to prove good, in fact great , Trustworthy Estate Agents exist. Max went above and beyond to deliver an exceptional first class service, made everything easy to follow in laymans terms, and was a pleasure to interact with. Very efficient, superb service and exceeded our expectations. Hunters secured a buyer for our flat within 11 days and to exact Market Value they recommended.

Adele · 26 March 2026

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help. The team I met on key‑collection day was amazing, friendly, welcoming, and incredibly helpful. Overall, a fantastic experience. Highly recommended.

Barbara · 1 June 2026

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Google

From the minute Jane walked through the front door to give a guide price for my Dad's property, Dad and I were impressed with her professional approach. She put us at ease, interacted well with Dad, provided all the information we required and answered our questions. Stepping forward to the next stage in the journey, Alan visited to get the necessary information and photographs etc to allow the brochure to be produced. A very friendly and efficient young man and the resulting photos, video and brochure really showcased the property well. Looking forward to the rest of the process going smoothly

Debbie · 10 May 2026

★★★★★ 5/5

Google

Very professional and they expedited the survey and publication of the sales details across a range of platforms. Jane Irving was our main point of contact and she was personable and informative as to what the process including discussion on the asking price.

Mark · 26 September 2026

★★★★★ 1/5

Trustpilot

Don't trust the photos

Hunters Bishop Auckland were agents at the time for my current landlord, who had the sense to dump them. Shown round 2 modern clean (as their website stated) flats. Hunters rep looked bored, uninterested and unapproachable as looked round both flats with family. Flat 1. Smashed boarded up window. Grease all over kitchen paintwork. Undercounter fridge n freezer that were no longer white. Oven door hanging one hinge. Not been cleaned or decorated. Holes around light fittings etc. Flat 2. Kitchen...oven no shelves and hadnt been cleaned. Grease on cupboards/walls. Extractor bulbs blown n filters minging. All cupboard handles corroded, fascias and 2 doors water warped. Taps corroded. Dishwasher that leaked, hadnt been cleaned, had stagnant water in it and a warped door. Sockets greasy. Around sink rusty. Botched repairs to sink unit floor. Kitchen handles hanging on Lounge. Smashed light switch. Rusty radiator. Holes n picture hooks in walls. Damp lines along lower half of walls by windows. Cracked plaster behind door as no doorstop Bedrooms. Double socket...half worked. Plaster damaged again behind doors as no doorstops. Carpet stained. Rusty radiators. Bathroom. Loo seat hinges smashed. Shower tray leaked. Water marks on walls from shower leaking. Holes around shower fitting. Grouting missing and a lot was black. Taps corroded. No plug on sinks or even a metal grill on one. Shower trap had smashed and sunk into drain. Loo loose. Bath panels not secure and corners smashed. Window hanging by one hinge. Cracked plaster behind door. Door one side matt, one side satin. Stained carpet, not decorated at all and certainly hadnt been cleaned. All radiators rusty, doors had screws that had been sunked in them. Cracks in plaster. More holes/nails around windows where nets had been. Window sills loose just sat on bare bricks. Melted holes in laminate on worktops. Did an inventory for Hunters and it certainly wasnt passed onto the landlord. No defects were shown in the pictures. I hope their working practices have changed This was July 2019.

Alison · 15 December 2025