Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional service throughout and highly recommended
I can not thank Mark Willett enough for all the support the last few weeks since deciding to put my property into the auction via Auction House. A colleague at my office contacted Mark on my behalf initiating the first call to see what process I would need to follow to list it for sale. At such a challenging & uncertain time in the housing market, Mark was honest about the situation throughout and guided me through from the start to ensure the best possible outcome. He communicated with me regularly and gave every opportunity to get my property advertised in all areas including relevant contacts, social media & local papers for the best possible chance. It has been such a nerve racking time due to the change in the market and I accepted that the price would be lower than a private sale. However, it was 100% the right decision as it completely took the stress and pressure away knowing it was being looked after in such a professional way for me. Communication was definitely a key factor in making this experience so positive. Over the last year my experience of high street agents has been the opposite to what I have received through Auction House. With my property now sold I feel a weight has been lifted. Thank you Mark & Auction House for the successful sale of my property at the auction on the 7th December!
Annelie · 14 December 2022
Agent replied · 29 October 2023
Hello Annelie. Firstly, congratulations on the successful sale of your property and secondly, thank you for your glowing review. We're so pleased that you had such a positive and successful experience. Wishing you all the best - Abi
★★★★★ 5/5
TrustpilotA very professional Auction
I am so impressed with the professional service I received from East Anglia Auction team and especially their agent Mr Mark Willett. He agreed to show us the property even though he was extremely busy as it was a day before the auction. He took the time to explain everything to us and you could tell that he cared for what is best for both the buyer and the seller. Emails were replied to promptly and with detailed replies about our request. Thank you !
Naima · 10 December 2022
Agent replied · 29 October 2023
Hi Naima, Thank you for your feedback. Fantastic to read about your experience with the East Anglia team and especially Mark. We hope to be able to support you again in the future. All the best - Abi
★★★★★ 5/5
TrustpilotFantastic service from start to finish
Dan at Auction House North Wales has been exceptional from start to finish with the sale of our property. He consistently went above and beyond, even outside of regular hours, to ensure deadlines were met and everything went smoothly. His communication throughout has been outstanding. We couldn’t have asked for better service. Highly recommended.
Jon · 21 August 2024
Agent replied · 24 August 2024
Hi Jon, fantastic to hear about the exceptional service you received from Dan! Thanks for the recommendation. Best, Auction House
★★★★★ 5/5
TrustpilotWould recommend and will be using again.
Great experience working alongside this team. Mainly dealt with Ross and George and they couldn't have done more for me. I was kept informed of all information passed throughout auction house and solicitors. My property took quite a while to sell but a huge thanks to the persistent work of George and others involved to help get the sale across the line! Brilliant company and brilliant guys!
Kirsten · 12 December 2023
Agent replied · 24 August 2024
Hi Kirsten. Thank you for your fantastic feedback, we're really pleased you had a great experience with Ross, George and the Auction House Scotland team. All the best - Sam
★★★★★ 1/5
TrustpilotReally bed experience list day exchange…
Really bed experience list day exchange continues no one available to give key I driver over 45 minutes to get a key and only mian door key I get it is been over 10 day I'm still waiting to get all other key !!!
S · 13 May 2026
Agent replied · 8 June 2026
Good morning,
Thank you for your feedback.
We're sorry to hear your experience didn't meet your expectations. To provide some context, we passed on all keys made available to us by the seller at the point of completion, and we promptly contacted you to let you know that the remaining keys would be sent by the seller directly. We also offered to deliver the initial keys to you the following morning, though we understand you preferred to collect them on the day.
The team are actively chasing the outstanding keys and working to get this resolved for you as quickly as possible.
Please don't hesitate to get in touch with us at hello@auctionhouse.co.uk if you have any further questions in the meantime.
All the best,
Auction House Team
★★★★★ 5/5
TrustpilotTransparency, honesty and trustworthiness…
I have been working with Dan Lawrence at Auction House North Wales for some months now and his knowledge and service levels are second to none. Always available at the end of the phone, no matter the time. He is very honest, trustworthy and transparent and does what he says he is going to do which is a priceless quality to have in this industry. He has a vast wealth of knowledge within property and this clearly shows in his knowledge and understanding of the market. I am currently working direct with Dan on both sales and potential purchases and will continue to do so. Can’t recommend Dan and Auction House enough to work with if you are looking to sell a property or purchase.
Gregory · 9 November 2022
Agent replied · 29 October 2023
Hello Gregory, thank you for such a fantastic review. We're delighted to read about your experience working with Dan in North Wales and hope for a successful working relationship into the future. All the best - Abi
★★★★★ 5/5
TrustpilotLukas immediately put me at ease at a…
Lukas immediately put me at ease at a very stressful moment and explained the process in detail. Whenever I had a question he and his team were very quick to respond. I would highly recommend the service recieved from Lukas and his team at Auction House.
O · 9 December 2024
Agent replied · 27 December 2024
Hi, thanks very much for your recommendation of Lukas and the Staffordshire team, it's lovely to hear they put you at ease during the auction process. Best, Auction House
★★★★★ 5/5
TrustpilotI was nervous about buying at auction
I was nervous about buying at auction, as I'd never done it before. James was great beforehand and reassured me, and on the day of the auction, it ran calm and measured, James made it very enjoyable and I felt a lot better about it than I had expected
Paul · 24 October 2024
Agent replied · 27 December 2024
Hi Paul, it's great to hear that you had a good experience of buying at auction with James in our West Yorkshire team. Thanks very much for taking the time to leave a review! Best, Auction House
★★★★★ 5/5
TrustpilotWould definitely recommend
Chris and the team made the whole process simple and effortless. It started with great advice on going down the auction route and a realistic assessment on the market valuation for our property.They handled all the viewings, screened all the time-wasters, and found us a buyer prior to auction in less than 6 weeks.The whole legal process was significantly simplified, and the short 38 day completion time was perfect for our situation…even when the banks were messing us and the buyer around which meant an unavoidable delay, Chris helped to keep the dialogue going and kept things on track and everyone calm..Great interaction and “local feel” from the whole team combined with “big company” market knowledge and expertise….Would definitely recommend.
Billy · 25 October 2022
Agent replied · 29 October 2023
Hi Billy - thank you for such a glowing review. It was an absolute pleasure to be able to assist you and I'm so pleased that we were able to deliver a positive outcome too. All the best - Chris
★★★★★ 5/5
TrustpilotPhenomenal Customer Service
I had an unusual property to sell and I didn't know much about auctions, so I messaged a few local places. From the initial contact I had, and before I'd made any decisions, Sam Harris at Auction House in Sheffield was the most customer-focussed person in terms of being informative, helpful and replying swiftly. From viewing the property and right through the marketing process, Sam and colleagues were excellent, explaining the processes and keeping me updated. I was very happy to trust their recommendations about a solicitor and EPC assessor because they had treated me well and instilled confidence in me from the start. A lot of other organisations could really learn from how Sam and Bethany interact and do business. I got a great price for the property and it's been the least stressful property transaction I've ever had (I've been buying and selling properties since 1992).
Vq · 15 September 2022
Agent replied · 29 October 2023
Hello, thank you so much for your glowing feedback. We're delighted to read about your experience with Sam and Bethany at Auction House South Yorkshire. All the best - Abi
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, we were looked after by Mark Upson who kept us up to date with everything from start to finish, fully recommend
Jill · 22 September 2026
Agent replied · 24 September 2026
Hi Jill, We are so glad to hear that you received excellent service and were kept well-informed throughout. We truly appreciate your recommendation. Best, Auction House
★★★★★ 5/5
TrustpilotSale of small building plot
We had a small building plot to sell. Oliver Prior (who is a Chartered Surveyor and also has a Masters degree) dealt with the sale of it for us. He gave us professional advice prior to the auction. The reserve price was not quite reached and he successfully negotiated on our behalf after the auction to secure a sale at the best possible price. Oliver worked very hard on our behalf and we would definitely recommend Auction House. We were initially unsure about going to auction as we were not familiar with it as a means of selling property. Our fears were completely allayed by Oliver and the team who were excellent throughout, they far exceeded our expectations.
David · 3 August 2022
Agent replied · 29 October 2023
Hi David, Thank you for your great review. We're delighted to hear that Oliver was able to secure a sale for you and alleviate any concerns you had about selling at auction. All the best - Abi
★★★★★ 5/5
TrustpilotFantastic and friendly service!
After the disappointment and headache of my mother in laws house sale collapsing at the last hurdle, it was suggest that auction maybe the route and the recommendation to go with yourselves has paid us very kindly ! I can not fault the customer service, attention to detail and advice from Gary and the team. For someone who has never sold through auction it seemed a bit daunting but we had nothing to fear. The guidance and walking us through the process was second to none. Gary went above and beyond to facilitate our auction lot as we live nearly 3 hours away. I can not fault the service we have received at all. Thank you for everyone’s efforts !!!
Nadine · 30 July 2022
Agent replied · 29 October 2023
Hi Nadine, thanks for your wonderful feedback. We're so happy to hear about your experience selling with Gary and the East Anglia team. All the best - Abi
★★★★★ 5/5
TrustpilotSmooth operation and extremely helpful!
The overall service from initial home visit to auction ran very smoothly. I was kept up to date with all activity all the way to the auction date. The communication and advice received from Dan and the team was extremely helpful. I would have no issue recommending Auction House UK in the future.
Philip · 12 July 2024
Agent replied · 24 August 2024
Hi Philip, we are really pleased you received excellent service from Dan and the team! Thank you for the recommendation. Best, Auction House
★★★★★ 5/5
TrustpilotOh so simple!
Straight forward experience as first time seller. Cathrine was friendly, helpful and efficient. My involvement was minimal (a few easy to complete online forms) and good marketing ensured that the sale price was substantially above the reserve price. Delighted that I chose Auction House North East
Richard · 31 October 2024
Agent replied · 27 December 2024
Hi Richard, it's great to hear that your first experience of auction was straightforward and that Cathrine in the North East team was helpful! Best, Auction House
★★★★★ 5/5
TrustpilotI dealt with Hannah Turner and she was…
I dealt with Hannah Turner and she was extremely helpful in our dealings on a purchase and I was made to feel very comfortable with what I was doing. She was very patient and helped me a great deal She is a credit to the organisation
Adrian · 28 October 2024
Agent replied · 27 December 2024
Hi Adrian, it's fantastic to hear how you were supported throughout your purchase by the lovely Hannah! Best, Auction House
★★★★★ 5/5
TrustpilotVery helpful staff especially Hannah
Very helpful staff especially Hannah, efficient and knowledgeable. Quick responses.
Ms · 19 December 2025
Agent replied · 25 December 2025
Hi Louise, thanks very much for your lovely review and congratulations on your auction purchase! Best, Auction House
★★★★★ 5/5
TrustpilotFirst class auctioneering from Bryan Baxter
When we placed our property in Auction Houses hands straight away their team kept us fully in the picture as to what was happening so on the day we knew what to expect. Their Auctioneer was very professional and did everything he could to get the best price. He knew just what he was doing throughout and we cannot give him a higher rating as there is not one to give. We wil not hesitate to use them again
Annette · 29 July 2022
Agent replied · 29 October 2023
Hello Annette, thank you so much for your wonderful review. Bryan certainly does know what he's doing and we're so happy that you could benefit from his experience. We look forward to working with you again in the future - all the best, Abi
★★★★★ 5/5
TrustpilotI received fantastic service from Chris…
I received fantastic service from Chris and the team at Auction House. Communication was spot on and I’ll definitely be using their expertise and experience again when buying and selling property in the future.
Kris · 23 February 2026
★★★★★ 5/5
TrustpilotExcellent!
Absolutely exceptional! The overall service was excellent. Mark is seriously a credit to auction house. He is very knowledgable, supportive and wants to get the best results for you. We even ended up getting pre auction sale with a great price. The process of auction is so much straight forward than the usual estate agent route. We had no problems with communication and Mark always kept me informed. I can’t thank him and your team enough. I would recommend them to anyone.
Ricky · 7 June 2022
Agent replied · 29 October 2023
Thank you for taking the time to leave a review! It's fantastic to hear you had such a positive experience with us and that Mark was so fantastic throughout. We'll be sure to pass on your kind words to him and the team.
★★★★★ 5/5
TrustpilotI don’t have a bad word to say about…
I don’t have a bad word to say about Auction house SW. All of the staff are so knowledgeable and helpful. Olivia is a professional with a capital P. This was my first purchase at auction and it certainly won’t be my last - the process is super smooth and easy to navigate. Many Thanks to everyone at Auction house SW - I’ll be back.WR
WR · 11 October 2023
Agent replied · 29 October 2023
Thank you for your review. We're glad to hear your first auction experience was a positive one and we look forward to assisting you again in the future. All the best - Sarah
★★★★★ 5/5
TrustpilotA stressful experience made easy.
As we had never sold a property at auction before, we were delighted with the service, advice and information we received from Olivia Boulting at Auction House.From day one, an initial enquiry about using Auction House has proved to be the best decision we made.Olivia has been an absolute gem, she has been available for advice, and assistance for our queries. She is a very helpful and knowledgeable, able to help us deal with unknown issues we encountered, with skill.We can't thank Olivia enough for her guidance and support during the whole process.
Yvonne · 12 May 2022
Agent replied · 29 October 2023
Hi Yvonne, Thank you so much for the kind feedback regarding your experience with Olivia from the Devon & Cornwall team. We're delighted you found your first experience selling at Auction stress free as that's our aim for all of our customers. All the best - Abi
★★★★★ 5/5
TrustpilotThe staff were great from the start and…
The staff were great from the start and to the end of the process. The two ladies who I dealt with were Paige and Romilly. Both were lovely, polite and were always happy to help. Will hopefully get another house in the future. Thank you, Michael 🙂👍
Michael · 24 September 2024
Agent replied · 25 October 2024
Hi Michael, fantastic to hear you felt supported through the entire process by Paige, Romilly and the Auction House Hull & East Yorkshire team! Best, Auction House
★★★★★ 5/5
TrustpilotOlivia Boulting of Auction House
Olivia Boulting of Auction House has been first class in her attitude and professionalism. If I had an property requiring auction methods for disposal, there is no doubt that I would lean on Olivia Boulting at Auction House and engage her services.Olivia operates to a far higher degree of professionalism than any other auction company and/or property professional I have experienced; and as a fulltime investor I have dealt with many.In a sector where "Laissez Faire" is the norm, Olivia Boulting is the consummate conduit and facilitator.
Andrew · 9 May 2022
Agent replied · 29 October 2023
Hello Andrew. Thank you so much for your glowing review of our wonderful Area Manager Olivia. We're so pleased you had a great experience with Auction House and hope to work with you again in the future. All the best - Abi
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
