Trusted Agent profile · Carlisle
★★★★★
985 reviews across 2 platforms
59 Warwick Road, Carlisle, CA1 1EE
Auction House Cumbria's office in Carlisle, at 59 Warwick Road, is rated 4.8 out of 5 across 985 reviews on two platforms, including 8 Google reviews rated 3.9. See how it compares with other estate agents in Carlisle.
Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty Purchase Skye
very easy process and Nicola was very helpful, 3 weeks from start to completion highly recommended.
Thank you for your review of Nicola and Auction House, we are so pleased to hear you found Nicola to be very helpful. All the best - Lauren
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish, made the whole process simple, excellent marketing & regular updates. Special shout out to Bryony, many thanks!!
Hi Jonathan. Thank you for your 5* feedback! We'll be sure to pass this on to Bryony too. All the best - Sam
5/5
TrustpilotHannah was extremely helpful and…
Hannah was extremely helpful and supportive throughout the whole process.
Hi Carolyn, thanks for your lovely feedback about Hannah's fantastic service! Best, Auction House
1/5
TrustpilotRegistered to bid on a property in the…
Registered to bid on a property in the London auction. Paid the required block they put on the required funds in your bank account and i checked with my.bank that this was in place and then when i wanted to bid it wouldn't let me.Waste of time and effort.There should be a way to test you are set up to bid before your chosen property starts.Can't trust their system.Update: 17 MarchDespite being unable to bid in their auction they still have a block on thousands of pounds of my money two days after the auction i couldn't bid on.Terrible experience.Response to their response:I don't recall any emails about a query with my address and i gave my passport and a BT bill as proof. They are happy with my address. Maybe your emails went into my spam box, i will check later. However if you were not happy with my address ( which is correct) why allow me to pay a holding deposit in order to bid and keep reminding me to do so?I will check with my bank to see who is stopping me from gaining access to my money.Not happy either way and your systems need to be dramatically improved.Very sceptical now.Update following a call to my bankMy bank spend a long time checking the hold you placed on my money and they tell me you have NOT released that hold on my fund as you claim and they have to wait until you do that. MAYBE YOU SHOULD CHECK WITH YOUR BANK!!Update 18 MarchFinally the hold on my money has now been withdrawn.Also checked all my emails and spam box and no emails have been received claiming they had an issue with my address as they claim. Also when going through their registration process at no stage did it indicate a problem as all sections were ticked as being ok before it allowed me to enter my bank details so they could put a hold on my funds should i bid.In reply to their last response:Your registration system gave ticks against the items you asked for and then i booked my funds that you wanted as security. You need to make sure your check system works correctly so that if there is an issue with one part you cannot go through to the next part. Then i would have known there was an issue.
Hello Michael.We're sorry to hear about your experience trying to bid at auction. A member of the London team emailed you about an issue regarding your proof of address on the 8th March. You were then subsequently sent a reminder regarding your registration every day following this, but unfortunately no further action was taken by yourself. When registering to bid, a member of the auction team needs to authorise your application by verifying two forms of ID. You are only set up to bid when you have received confirmation from the auction team that this has been authorised. The registration system does state whether an application is ‘awaiting approval’ or ‘approved’ which would be the method used by bidders to check if they are set up to bid. We do however take on board your feedback and will review the processes in place to ensure that bidders are kept fully informed on the status of their application and any issues that may arise, and where possible not rely solely on email communications. All the best Abi
5/5
TrustpilotVisit Mark in the Ipswich office if looking to sell at auction in Suffolk
Needed to sell a property with a short lease which had fallen through with estate agents 4 times. Having met Mark in the Ipswich Auction House office through work 5 years ago I knew he would give me an honest opinion on the property I was trying to sell and more importantly would do his best to help me sell the property. He was very honest and guided me through the process and ultimately got me a great result with the property sold and all done and dusted within 4 weeks. Auction House’s rates are beyond reasonable and you get excellent value for money and Mark really knows his stuff so do listen to him! The team have a network of local contacts which beat national online agents hands down. If you need to sell a tricky property and want the best possible chance I strongly advise paying Mark a visit or giving him a call. Thanks very much Mark for all your help.
Hello Helen, thank you so much for your glowing review. We're so pleased we were able to support your sale and hope to work with you again in the future. All the best - Abi
5/5
TrustpilotCommunication was a huge part of it ……
Communication was a huge part of it … they kept me up to date and informed all the way paperwork was clear and precise we felt “ their efficiency” from start to finish and a successful sale in Norwich we can’t thank the whole team enough and especially our auctioneer Bryan Baxter ✅✅✅
Hi Anne, it's great to hear you were kept up to date from start to finish and Bryan & the Auction House East Anglia team achieved a successful sale for you! Best, Auction House
5/5
TrustpilotI bought the property through the…
I bought the property through the auction house and Lukas was very helpful and all the way through until completion. Very satisfied.
Thank you so much for your fantastic feedback, we'll be sure to pass this on to Lukas also. Many thanks - Sam
5/5
TrustpilotSupport with sale of rental property
Dean recently supported my mum with the sale of a rental property and provided a great service. He was able to accommodate my Mum’s preferences for communication and was happy to also liaise with family members, taking calls and giving regular e mail updates. He was flexible around meeting times and locations, answered all our questions and provided sound objective advice. I wouldn’t hesitate to recommend him.
Thank you for your review of Dean & Auction House. We are so pleased to hear Dean provided you a great service. Thank you for recommending us - Lauren
5/5
TrustpilotWell above expectations
Robert and the team in the office were very helpful and always available. Have never sold a property via an auction before but it worked out very well. The property went for much more than we could have hoped for
Hi Jackie, thanks for taking the time to share your feedback. We're so pleased that the auction was a success for you. Abi
5/5
TrustpilotMark was very helpful pleasant and very…
Mark was very helpful pleasant and very informative. Nothing was too much trouble. Especially as the property was unsold in the Auction.
Hi Colin, thanks you for your feedback. All the best - Sam
5/5
TrustpilotProfessional and friendly
Dan has been brilliant in ensuring that the property was sold for a reasonable price and in amazingly quick time. My case was particularly complicated and Dan remained friendly and professional throughout.
Hello Lisa, thank you for your review! Great to hear about your experience with Dan and a positive outcome for the sale of your property. All the best - Abi
5/5
TrustpilotI would recommend
I was very pleased with the initial prompt response.The process was explained fully by the Leeds valuer Daniel.And I also give full praise to this man for his attention to detail.We were kept informed at every step of the way right up to Auction day.The house was sold at Auction at a better price than we expected too....partly due to the calm, confident skill of the auctioneer - James.
Hi Paul, thank you for your fantastic feedback. We'll be sure to pass this on to James too. All the best - Sam
5/5
TrustpilotGary talked me through the process from…
Gary talked me through the process from start finish and was relentless in finding me a buyer for my property. He never seems to stop working, he even updated me on progress on Saturdays and Sundays. I highly recommend The Auction House to anyone who needs a quick, hassle free sale.
Hi Julia, great to hear Auction House East Anglia and Gary secure you a fast, hassle free sale! We'll be sure to pass your feedback on and thanks for the recommendation! Best, Auction House
5/5
TrustpilotSale of propert at Diggle
Dean and the team were very helpful and made selling my father’s property very simple whilst extracting best value. Many thanks to you all. David
Hi David. Thank you for your great feedback. We'll be sure to pass this on to Dean and the Manchester team too. All the best - Sam
5/5
TrustpilotFrom the start of the process with…
From the start of the process with Auction house they have been friendly and helpful. When contacting them about viewings they were fast to respond and organised dates with me for viewing properties. When it came to the day of the bidding they helped me when asked and were friendly when talking about arranging payment. Since then they have always responded to emails and have been helpful when I needed to arrange surveyor visits
Thank you for your great feedback. All the best - Sam
5/5
TrustpilotFrom the start of the process with…
From the start of the process with Auction house they have been friendly and helpful. When contacting them about viewings they were fast to respond and organised dates with me for viewing properties. When it came to the day of the bidding they helped me when asked and were friendly when talking about arranging payment. Since then they have always responded to emails and have been helpful when I needed to arrange surveyor visits
Thank you for your great feedback. All the best - Sam
5/5
TrustpilotIf you want to sell, give em a bell.
Well, I’m an Idiot ! Me thinking dealing with private sale public was ok, sold my property 4 times then let down stressed ,time wasters and out of pocket !Then Decided to go for auction with Auctionhouse.co.uk dealt with Mark Upston appraised the building got the price bang on only 2 weeks advertising SOLD ! Met my reserve and Dealt with everything . 28 day complete .Very happy bunny they are experts & total professional outfit Thankyou
5/5
TrustpilotGreat Auction and great service and…
Great Auction and great service and fast service thanks John
Hi Ernest, great to hear you had fast service from John and the team at Auction House Scotland! Best wishes, Auction House
5/5
TrustpilotExcellent service from start to…
Excellent service from start to finish…100% will be happy to do a deal again…buying and selling….
Hi Lee, thanks very much for your review! Best, Auction House
5/5
TrustpilotThank you for all the hard work of all…
Thank you for all the hard work of all the team and a special thanks to Mandi for her help, too
Hi Lee, thank you so much for the feedback. We strive to build strong working relationships with all of our clients, so it's fantastic to hear first hand that we're achieving this. All the best - Abi
5/5
TrustpilotRobert Hurst kept in touch throughout…
Robert Hurst kept in touch throughout the process and gave sound advise. I have used Auction House a number of times and the service is always 1st class.
Thank you for your kind feedback. We're pleased you had such a positive experience with the East Anglia team and we'll be sure to share your feedback with Robert personally. All the best, Sarah
5/5
TrustpilotHighly recommend as a buyer
I bought I property through AHWY in Dec 2022. Easy viewing with helpful viewer. Good communication with AHWY office staff in the run up to auction to try to make an offer prior to auction (which didn’t get accepted). The house was taken to the room and luckily I was the successful bidder. The team were quick to confirm exchange, take payment and issue documents so that conveyancing could start as it only had a 14 day completion. I prefer AHWY to many of the other national auction houses as they really know the area, communicate well and don’t tend to allow ridiculous additional fees, although this property did come with £3k of extras by the time I’d paid a buyer premium, a buyer fee and the seller’s search costs, then add auction fee, stamp duty and legal costs! But this is always clearly listed out in the legal packs. Thanks AHWY for a great service, i would highly recommend.
Hi Victoria, thank you for your feedback. Great to read about your experience with the AHWY team. We hope to welcome you back to auction in the future - all the best , Abi
5/5
TrustpilotHighly recommended
A good experience all the way from valuation to sale. Chris clearly really understood our market and guided us throughout the process of selling via auction which we had no experience of, with lots of help and advice. We felt like we were in good hands, had great support from the whole team and a really positive experience all round with a good sale.Its nice to deal with a business that makes customers feel valued and focuses on service - we don't see enough of it these days!
Hello, thanks for your fantastic feedback. The whole team is thrilled to read your comments as we strive to deliver the highest possible standards of service. Thank you for putting your trust in us - Chris.
5/5
TrustpilotSelling our family home after 42yrs was…
Selling our family home after 42yrs was really difficult, and after being messed around by buyers, Jenny from Auction house was wonderful, and understanding. A simple and quick process to put the paperwork together, office staff were lovely, and thankfully the house sold in its first Auction, thanks to all.
Thank you for your feedback Lynne!
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