1/5
TrustpilotAvoid at all costs
Me and my partner were given a section 21 eviction notice after living there for many many years, and Gray House were solely responsible and created this mess. We prided ourselves on being perfect tenants.
Trusted Agent profile
The Gray House reviews
★★★★★
86 reviews across 2 platforms
Birchgrove House, 102-104 Caerphilly Road, Birchgrove, Cardiff CF14 4AG
The Gray House's Cardiff office at Birchgrove House is rated 4.9 out of 5 across 86 reviews on two platforms, including 82 Google reviews rated 4.9. Checked 9 October 2026.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleGrey House Lettings provide a great service. So far the experience has been very professional and friendly. I would highly recommend.PositiveProfessionalism
Agent replied · 11 June 2024
Thank you for being one of the first of our tenants and it was a real pleasure to have assisted you in to your new home!
5/5
Google1st class professional letting agents, great communication, reliable, wouldn't use anyone else 👍 …
Agent replied · 11 June 2024
Thank you for taking the time to leave us this wonderful review! We are so pleased that you are happy with our services and it is always a pleasure to act on your behalf.
5/5
GoogleI was looking for somewhere and didn't have much time to sort it out around work. But Michelle from the Grey house was amazing, she was so patient and understanding with my circumstances and trying to sort it whilst working. I would definitely recommend this agency!
5/5
GoogleAmazing experience with this letting agent. As a first time renter they have explained everything and made the whole process easy to understand. From first contact to moving in took literally 4days. Can't fault the service provided. Would recommend!
5/5
GoogleMichelle recently offered invaluable help and guidance. Her knowledge and professionalism was so impressive and added to friendliness and approachability, the service provided was the best I have encountered from a letting agent, by a mile. I cannot recommend the Gray House enough!
5/5
Google"Outstanding service" what a breath of fresh air to deal with a new company of such quality, efficiency and integrity. Michelle dealt with every aspect personally. Unquestionably 5 star and wouldn't hesitate to recommend this agency!
5/5
GoogleMichelle has a great attitude and is always prepared to go the extra mile to secure a tenant. I have no hesitation in recommending The Grey House to landlords seeking tenants.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI am very impressed with the process I have just experienced. It was quick, easy and the communication was excellent. Thank you and good job 👍🏼PositiveResponsiveness, Quality, Professionalism
5/5
GoogleRecently started working with Michelle and it's a pleasure to do so, very professionally run business with all aspects covered . I would highly recommend The Gray House
5/5
GoogleExcellent service from Michelle at the gray house. Professional, efficient and very friendly from start to finish. Would recommend.PositiveProfessionalism
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Gray House
How many reviews does The Gray House have?
The Gray House's Cardiff office has 86 reviews across two platforms: 82 on Google, 4 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
What is The Gray House's rating?
The Gray House is rated 4.9 out of 5 across all 86 reviews, and 4.9 out of 5 on Google from 82 reviews, checked 9 October 2026.
Where is The Gray House's Cardiff office?
The Gray House, Birchgrove House, 102-104 Caerphilly Road, Birchgrove, Cardiff CF14 4AG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.