Trusted Agent profile · Cardiff
★★★★★
433 reviews across 2 platforms
82 Albany Road, Roath, Cardiff, CF24 3RS
Taylors Estate Agents's office in Cardiff, at 82 Albany Road, is rated 4.0 out of 5 across 433 reviews on two platforms, including 303 Google reviews rated 4.7.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleExcellent letting agents. They made then letting process seamless with no delays or difficulties. Ali Almiahi looked after the process in the most professional and friendly way
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCourt says Taylors 0, seller 1
Taylors Estate Agents, Bedford, took us to court as they claimed the sales commission should be theirs when a buyer bought our house through another estate agent without ever seeing the property through Taylors! The court came to the decision that there was no case!What happened was that the husband booked through Taylors and the Wife booked through Waldens and one the day before viewing, the buyers realised the double booking and canceled the booking with Taylors!
1/5
TrustpilotAbsolute nightmare to deal with
Absolute nightmare to deal with. After a year I am withdrawing my house from sale. Took months of chasing to take actions, and then unreachable. Clearly on buyers side, telling us to take lower offers and not take higher ones beacuse of their "systems". Horrible, horrible experience.
5/5
GoogleOutstanding service, Nothing was too much trouble. All questions me and my wife had were answered in a timely manner. I would highly recommend Taylors
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
TrustpilotMy experience started with the pleasant…
My experience started with the pleasant Taylor who walked me through the entire experience. I felt like she genuinely had my best interest at heard and worked with me through the whole process. I also had the pleasure of dealing with Victoria who showed me around the property and inspected the place properly. I felt at ease through the whole process and appreciated the genuine people at the office.
5/5
GoogleVery HAPPY with Taylors and recommend if you looking for a professional and friendly service. Will definitely use again!!! Sold in may bought in July. What else can I say? Amazing professionalsPositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI vacated the house early as Swindon…
I vacated the house early as Swindon Taylors agent confirmed to refund the rent for the remaining days, it has been 3 months now but no response from Swindon Taylors team after multiple chasers.I was tenant foe more than 3 years but this company has no respect at all. Not recommending anyone to go with Taylors at all in any scenario. Swindon Staffs are very unprofessional.
5/5
GoogleTaylor's worked very hard to get me into the flat i was applying for. I had many roadblocks due to a recent divorce and Taylor at Taylor's especially really made this happen for me. Loads of understanding, patience and dedication. Thank you so much for making this move happen!
Hi Christine Thank you for the review. I am delighted that Taylor managed to get everything sorted out for you and thank you for the 5 stars as well! Kind regards, Chris
5/5
GoogleAfter a lot of bad experiences I had the best experience at Taylor’s , so helpful and quick ! would 100% recommend 😊 …
Hi Mariah, Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleMy experience with Taylor’s letting has been nothing short of fantastic! Friendly and professional staff and a smooth process, really happy with the results!
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleVery friendly helpful and professional
Thank you for your excellent 5* review Cheree. Kind regards, Lucy, Customer Relations.
5/5
GoogleAiden from Taylors Estate Agents is a truly professional letting negotiator who helped us perfectly with our inquiries.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotTaylor’s Luton George street
An agent from the Luton George street branch told me during a viewing they won’t put my offer forward to the seller because I have my own conveyor and mortgage broker. Another agent repeatedly denied me a viewing at another property for over a month, I had to go and speak to the seller directly and found out that Taylor’s had viewings held during the previous weekend.
5/5
GoogleHad a great experience looking for a property with Taylors Roath, particularly with the amazing customer service from Charlie. All emails were answered immediately and she was so helpful throughout the whole process
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleAiden from Taylors Estate Agents is a truly professional letting negotiator who helped us perfectly with our inquiries.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleGiven the Covid lockdown difficulties over the period the service we received was helpful and efficient throughout. Karl and Charles dealt with the challenges well and kept us informed throughout the process maintaining a professional yet personal approach.PositiveResponsiveness, Professionalism
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional
[Bradley Stoke Branch] Unprofessional! Last minute change in move-in date and late contract drafting, both only 2 days before the agreed move-in date, even though referencing was cleared at least 3 weeks beforehand.
5/5
GoogleVery helpful. Very informative. Very commutative at all times. Went out of their way to help whenever needed. A great letting agents
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing experience with Taylor’s , my agent was called Niall and helped me and my boyfriend move into our first home today , was such an easy and smooth experience , would 100% recommendPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleGreat experience finding and letting a property with Aiden and Megan
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNorthampton branch awful!
Awful awful people in Northampton branch, customer service could not be worse. Rude staff with not a care in the world about people who actually need a place to live and who essentially pay their wages. Booked a viewing and took days off work for it three times only to be let down at the last minute every time, avoid this shower at all costs.
5/5
GoogleThese guys are pretty supportive in all the means and try their best to to get the best for us.. I really appreciate that i have chosen Taylors for start of my tenancy.PositiveResponsiveness, Quality, Professionalism, Value
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleNiall Read assisted in finding the right property for me and delivered. He was very efficient, corresponding throughout the process with clarity. I will definitely be coming to him again in the future. Excellent!PositiveResponsiveness, Quality, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFirst time buyer looking to purchase and have found Taylors very good to work with. Professional and friendly customer service, and very quick to get in touch. Charles, Karl and Jackie have been amazing to work with.
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
